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Troubleshooting and Maintenance Guide - Page 2
..., and is used for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use of this copyright protection technology must be smaller than those permitted by HP. No part of our products for home and other than the size stated in the product specifications, in the U.S.
First Edition: July 2012...
Troubleshooting and Maintenance Guide - Page 5
... password
Computer viruses
Antivirus software
The free trial antivirus software that is preinstalled on the computer, includes firewall software.
Review these features to ensure proper use of your system and its data from unauthorized access. Computer security features
1
For protection against new viruses beyond the trial period, purchase an extended update service. Windows...
Troubleshooting and Maintenance Guide - Page 6
....hp.com/go/contactHP and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to be properly connected. For more seconds to turn on ; Or, press and hold the Power button on the computer for information about peripheralspecific problems, such as issues with a monitor or a printer.
disk drive error...
Troubleshooting and Maintenance Guide - Page 7
... computer turns off.
Check Power Settings. see Keeping the computer
free...is blank. Error message: Invalid system disk or Non-System disk or Disk error. Press ...bar on the keyboard.
Use the Windows Task Manager to restart the computer.... the back of the pins are bent, replace the monitor connector cable. ● If ...models only), or Esc on the keyboard, to the wall outlet. down .
Troubleshooting and Maintenance Guide - Page 9
... as the receiver, within 30 cm (12 inches) during initial setup or for re-synchronization.
Click the left mouse button to 10 seconds until the LED on the computer, and then reconnect it . Replace the batteries in the keyboard and mouse. your models might have a choice, use , and within 30 cm (12 inches...
Troubleshooting and Maintenance Guide - Page 10
... and Sharing Center window, select Set up a new connection or network to connect analog speakers. If you are turned on -screen instructions.
If the antenna is produced. Possible solution
1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press...
Troubleshooting and Maintenance Guide - Page 11
... Properties screen.
5.
Select the System protection tab on -screen instructions. From the Start screen, type c, and then select Control Panel.
3. Select System and Security, select System, and then select System protection.
4. Software troubleshooting
To repair software problems, try these methods:
Updating device drivers
Microsoft System Restore
● Turn the computer off completely and...
Quick Setup Guide - Page 3
... such products and services. Product notice
This guide describes features that is protected by Macrovision, and is prohibited.
For worldwide support, go /contactHP. The only warranties for purposes other countries. For some countries/ regions, HP may not be authorized by U.S. This product incorporates copyright protection technology that are set forth in printed...
Quick Setup Guide - Page 5
...; Find Windows password information.
● Find links to driver updates. ● Read frequently asked
questions.
● Troubleshoot the most common computer hardware and software issues.
● Find electronic user guides and specifications for your computer model.
● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide)
Troubleshooting and Maintenance Guide on the...
Quick Setup Guide - Page 6
... screen, select My computer, and then select User guides. Troubleshooting and Maintenance Guide
Select the HP Support Assistant app on the Start screen. Safety & Comfort Guide
Select the HP Support Assistant app on -board diagnostics, and guided assistance. Type of information ● Connect to find
Watching and Recording TV
Select the HP Support Assistant app on the Start screen, select My...
Quick Setup Guide - Page 8
... computer model name and number in the computer box for your computer Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. 6. Select Download drivers and software (and firmware), type...
Quick Setup Guide - Page 19
... from Sleep mode, press the Sleep button (select models only), or press Esc.
Volume is set appropriately.
Internet access
Symptom
Internet programs do not produce satisfactory sound.
Turn off your ISP, and start automatically. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback.
Speakers and sound 15 Speakers and sound...
Quick Setup Guide - Page 20
... wireless setup wizard:
1. Try to move the computer. Verify that you are using the proper cables for assistance.
16 Chapter 5 Troubleshooting
In the Network and Sharing Center window, select Set up modem...then follow the on-screen instructions. Under Network and Internet, select Connect to the network adapter, and do not plug a network cable into a telephone service line; If the antenna...
Quick Setup Guide - Page 21
... a configuration that was installed on -screen instructions. Select the Driver tab.
6. This is the easiest (and
software
sometimes the best) way.
Select the HP Support Assistant app on -screen instructions. problems, try these methods:
●
Update the drivers (see Updating device drivers, following procedure to update a driver, or to revert to add restore points manually: 1.
Quick Setup Guide - Page 25
... this Guide for repairs 21 If you have any problems setting up your system and turning it on the back of your computer parts that the computer was working properly before attempting to upgrade your system. This must be done after you have completely set up . Customer support for repairs
If your computer needs to be repaired or to have parts replaced...
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