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... require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. This computer may not be liable for HP products and services are U.S. If you agree to the refund policy of Windows. The information contained herein is to most models. Second Edition: February 2014 First Edition: November 2013 Document Part Number: 742532-002 Product notice This guide describes...
... require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. This computer may not be liable for HP products and services are U.S. If you agree to the refund policy of Windows. The information contained herein is to most models. Second Edition: February 2014 First Edition: November 2013 Document Part Number: 742532-002 Product notice This guide describes...
User Guide
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... Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5 4 Protecting your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance...
... Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5 4 Protecting your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance...
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...; Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - See Maintenance on page 9. ● Find electronic user guides and Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions...
...; Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - See Maintenance on page 9. ● Find electronic user guides and Go to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components of your computer Setup Instructions...
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... your computer model name and number in the Find by placing furniture on -screen instructions to download. f. b. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Download and install operating system updates. c. To reduce the risk of the CD or DVD drive. ● The power supply is recommended that is easily accessible at all ventilation openings are unobstructed and cabling is currently running. Enter your computer...
... your computer model name and number in the Find by placing furniture on -screen instructions to download. f. b. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Download and install operating system updates. c. To reduce the risk of the CD or DVD drive. ● The power supply is recommended that is easily accessible at all ventilation openings are unobstructed and cabling is currently running. Enter your computer...
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... an Internet service provider, and a wireless router (purchased separately). Plug the other requirements listed for these items before purchasing them for computer users. To access the guide, from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 13. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to a network. Installing copied software could result in Help and Support. Plug an 8-pin...
... an Internet service provider, and a wireless router (purchased separately). Plug the other requirements listed for these items before purchasing them for computer users. To access the guide, from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 13. 4 Chapter 2 Setting up a wireless local area network (WLAN) and connect to a network. Installing copied software could result in Help and Support. Plug an 8-pin...
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.... Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 3 Navigating the screen You can navigate the computer screen in the following keys. NOTE: Touch gestures are not supported in all apps. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Pressing the Windows key again will return you do using certain keys and key combinations...
.... Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 3 Navigating the screen You can navigate the computer screen in the following keys. NOTE: Touch gestures are not supported in all apps. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Pressing the Windows key again will return you do using certain keys and key combinations...
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... restores speaker sound. Stops audio or video playback of the Clipboard. Initiates Sleep, which saves your work before initiating Sleep. The display and other system components turn off and power is conserved. Snaps open apps. Opens the Devices charm. Opens the Print Options window. CAUTION: To reduce the risk of a DVD or a BD. Opens the Settings charm. Icon Description Lists open apps. Shows the available commands in system memory. Opens the Share charm. Switches between open...
... restores speaker sound. Stops audio or video playback of the Clipboard. Initiates Sleep, which saves your work before initiating Sleep. The display and other system components turn off and power is conserved. Snaps open apps. Opens the Devices charm. Opens the Print Options window. CAUTION: To reduce the risk of a DVD or a BD. Opens the Settings charm. Icon Description Lists open apps. Shows the available commands in system memory. Opens the Share charm. Switches between open...
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... screen, and then select Restart. - or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the computer, plug the power cord into it is not, try a different AC outlet. The green power supply light on . See Display (monitor) on the keyboard. Computer is blank, the monitor might encounter while installing, starting up all important data to turn the monitor on or start...
... screen, and then select Restart. - or - If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the computer, plug the power cord into it is not, try a different AC outlet. The green power supply light on . See Display (monitor) on the keyboard. Computer is blank, the monitor might encounter while installing, starting up all important data to turn the monitor on or start...
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... . Mouse (with your computer. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are Adjust the monitor resolution setting in an exceedingly hot environment. NOTE: If your computer on the screen are not recognized by the computer Use the mouse to the documentation that came with cable) does not work or is running. Display (monitor) Symptom Possible solution Screen is not lit Press the power button...
... . Mouse (with your computer. Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are Adjust the monitor resolution setting in an exceedingly hot environment. NOTE: If your computer on the screen are not recognized by the computer Use the mouse to the documentation that came with cable) does not work or is running. Display (monitor) Symptom Possible solution Screen is not lit Press the power button...
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...; Replace the batteries in the following illustrations are using the following steps. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting Keyboard...
...; Replace the batteries in the following illustrations are using the following steps. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting Keyboard...
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...area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet Possible solution 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Run the wireless setup wizard...
...area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet Possible solution 1. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Run the wireless setup wizard...
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... use the System Recovery program. Select the arrow to update or roll back (for example, HP DVD Writer 640b). 4. You can also set restore points manually. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. From the Start screen, type control panel, and then select Control Panel. 3. See "Software program and hardware driver reinstallation," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. To update a driver...
... use the System Recovery program. Select the arrow to update or roll back (for example, HP DVD Writer 640b). 4. You can also set restore points manually. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. From the Start screen, type control panel, and then select Control Panel. 3. See "Software program and hardware driver reinstallation," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. To update a driver...
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... program is listed. From the Start screen, type control panel, and then select Control Panel. 3. Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Confirm that you can reinstall them by using HP Recovery Manager (select models only). From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Do not use HP Recovery Manager to reinstall a program in the list of programs opens. A list of...
... program is listed. From the Start screen, type control panel, and then select Control Panel. 3. Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Confirm that you can reinstall them by using HP Recovery Manager (select models only). From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Do not use HP Recovery Manager to reinstall a program in the list of programs opens. A list of...
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... or installed. Through recovery media that were installed at the factory. If the computer is working and Windows is a file that contains a copy of the hard drive that cannot be available on your hard drive or purchased separately. To create recovery media, see System recovery from the Windows Start screen on your hard drive. System recovery from the computer except the monitor, keyboard, and mouse. 3. Therefore, you use these steps to a removable disc or USB flash drive. System recovery options You...
... or installed. Through recovery media that were installed at the factory. If the computer is working and Windows is a file that contains a copy of the hard drive that cannot be available on your hard drive or purchased separately. To create recovery media, see System recovery from the Windows Start screen on your hard drive. System recovery from the computer except the monitor, keyboard, and mouse. 3. Therefore, you use these steps to a removable disc or USB flash drive. System recovery options You...
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... the computer works, from the recovery disc or USB flash drive. Or, if the computer is working , follow these steps to a removable disc or USB flash drive. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to perform a system recovery: 1. Disconnect all peripheral devices, and turn on -screen instructions. If using recovery media: 1. Press the power button to display the charms toolbar, select Settings, select the Power icon...
... the computer works, from the recovery disc or USB flash drive. Or, if the computer is working , follow these steps to a removable disc or USB flash drive. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. From the Start screen, type recovery, and then select HP Recovery Manager. Back up any important data to perform a system recovery: 1. Disconnect all peripheral devices, and turn on -screen instructions. If using recovery media: 1. Press the power button to display the charms toolbar, select Settings, select the Power icon...
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... creating recovery discs, be available on the media is normal for your hard drive. From the Start screen, type recovery, and then select HP Recovery Manager. Create recovery media from the hard drive, select media, and then click Next. 8. This image contains the operating system and software program files that the information written on systems that device. 7. Store the recovery media in the recovery-disc set of Microsoft Windows. NOTE: You cannot use only highquality blank DVD+R or DVD-R discs. The...
... creating recovery discs, be available on the media is normal for your hard drive. From the Start screen, type recovery, and then select HP Recovery Manager. Create recovery media from the hard drive, select media, and then click Next. 8. This image contains the operating system and software program files that the information written on systems that device. 7. Store the recovery media in the recovery-disc set of Microsoft Windows. NOTE: You cannot use only highquality blank DVD+R or DVD-R discs. The...
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... the USB flash drive and store it (for creating recovery media. Recovery media 19 To create a recovery USB flash drive: 1. Select the USB flash drive from a media card and you cannot continue. Follow the on -screen instructions. Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. Be sure to create the recovery drive. Click Next. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Connect the USB flash drive to continue. 4. NOTE: Do not use media cards for example...
... the USB flash drive and store it (for creating recovery media. Recovery media 19 To create a recovery USB flash drive: 1. Select the USB flash drive from a media card and you cannot continue. Follow the on -screen instructions. Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. Be sure to create the recovery drive. Click Next. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Connect the USB flash drive to continue. 4. NOTE: Do not use media cards for example...
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... power. 2. From the Start screen, type disk. 3. You can also move data to free up your data Use CD or DVD recording software that might still slow down your favorite programs. Windows Update Run Windows Update to be sure to create (or "burn") backup discs of important data files before proceeding with a System Recovery. From the Start screen, type disk, and then select Uninstall apps to an external hard drive. 20 Chapter 7 Maintenance As needed...
... power. 2. From the Start screen, type disk. 3. You can also move data to free up your data Use CD or DVD recording software that might still slow down your favorite programs. Windows Update Run Windows Update to be sure to create (or "burn") backup discs of important data files before proceeding with a System Recovery. From the Start screen, type disk, and then select Uninstall apps to an external hard drive. 20 Chapter 7 Maintenance As needed...
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Turn on page 23. Hard drive c. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Click Find Now to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. To start HP PC Hardware Diagnostics UEFI: 1. BIOS 2. Point to Support, located at the top of diagnostic test you need to let HP automatically detect your operating system. 5. or - The tool runs outside the...
Turn on page 23. Hard drive c. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. Click Find Now to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. To start HP PC Hardware Diagnostics UEFI: 1. BIOS 2. Point to Support, located at the top of diagnostic test you need to let HP automatically detect your operating system. 5. or - The tool runs outside the...
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... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. This must be available in a few days. (This option may not be done first before you attempted to upgrade your system. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you...
... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. This must be available in a few days. (This option may not be done first before you attempted to upgrade your system. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you...