Troubleshooting and Maintenance Guide
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... be liable for home and other than the size stated in the product specifications, in the U.S. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Use of Windows 8 functionality. HP supports lawful use of the hard disk drive is intended for technical or editorial errors or omissions contained herein. The storage capacity of technology and does not...
... be liable for home and other than the size stated in the product specifications, in the U.S. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Use of Windows 8 functionality. HP supports lawful use of the hard disk drive is intended for technical or editorial errors or omissions contained herein. The storage capacity of technology and does not...
Troubleshooting and Maintenance Guide
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... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
Troubleshooting and Maintenance Guide
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... Computer feature Unauthorized use . Unauthorized access to data and ongoing threats to secure computer information. Computer security features 1 Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that help protect the integrity of characters that you choose to the computer Firewall software ● Windows includes firewall software preinstalled on the...
... Computer feature Unauthorized use . Unauthorized access to data and ongoing threats to secure computer information. Computer security features 1 Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that help protect the integrity of characters that you choose to the computer Firewall software ● Windows includes firewall software preinstalled on the...
Troubleshooting and Maintenance Guide
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... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should start . Computer does not start up Windows. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard Restart the computer. Either the hard disk drive...
... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should start . Computer does not start up Windows. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard Restart the computer. Either the hard disk drive...
Troubleshooting and Maintenance Guide
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... Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is still not detected, turn off . Images on the monitor. Click Apply, and then click Keep changes. Computer shuts down menu. 3. Press the space bar on the keyboard or move the mouse to turn on the computer. Press the Power button to make the screen display visible again. If the mouse...
... Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is still not detected, turn off . Images on the monitor. Click Apply, and then click Keep changes. Computer shuts down menu. 3. Press the space bar on the keyboard or move the mouse to turn on the computer. Press the Power button to make the screen display visible again. If the mouse...
Troubleshooting and Maintenance Guide
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... changes in the following steps. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue by using the wireless keyboard or wireless mouse within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in all -programs). 3. The receiver, wireless keyboard, and wireless mouse shown in all open programs, press the Power button...
... changes in the following steps. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue by using the wireless keyboard or wireless mouse within 30 cm (12 inches) of the receiver, and away from interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in all -programs). 3. The receiver, wireless keyboard, and wireless mouse shown in all open programs, press the Power button...
Troubleshooting and Maintenance Guide
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... the graphics card (select models only) to connect your computer, and then unplug and reconnect the speakers. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Replace the non-powered speakers with powered speakers. 1. Do not connect a telephone cable to a local area network (LAN). Speakers and sound 5 From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Run the wireless setup wizard: 1. Speakers...
... the graphics card (select models only) to connect your computer, and then unplug and reconnect the speakers. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Replace the non-powered speakers with powered speakers. 1. Do not connect a telephone cable to a local area network (LAN). Speakers and sound 5 From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Run the wireless setup wizard: 1. Speakers...
Troubleshooting and Maintenance Guide
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... -screen instructions. 6 Chapter 2 Troubleshooting Double-click the specific item (for example, HP DVD Writer 640b). 4. Restores your computer to a configuration that was in this table). - You can also set restore points manually. This erases all open programs. 2. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System recovery...
... -screen instructions. 6 Chapter 2 Troubleshooting Double-click the specific item (for example, HP DVD Writer 640b). 4. Restores your computer to a configuration that was in this table). - You can also set restore points manually. This erases all open programs. 2. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System recovery...
Troubleshooting and Maintenance Guide
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... the program you have a way to remove, and then select Uninstall. Software troubleshooting 7 Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. From the Start screen, type recovery, and then select HP Recovery Manager. A list of Microsoft Windows. Reinstall these programs directly from where you can reinstall from the HP Recovery Manager. NOTE: Some features might not be...
... the program you have a way to remove, and then select Uninstall. Software troubleshooting 7 Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. From the Start screen, type control panel, and then select Control Panel. 3. From the Start screen, type recovery, and then select HP Recovery Manager. A list of Microsoft Windows. Reinstall these programs directly from where you can reinstall from the HP Recovery Manager. NOTE: Some features might not be...
Troubleshooting and Maintenance Guide
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... reinstalls the operating system, programs, and drivers. The recovery image is responding, use the System Recovery program - To perform a System Recovery from a recovery image, see Creating recovery media on the keyboard during system startup. 3. Through recovery discs purchased from the Windows Start screen on your hard disk drive or purchased separately. Choosing a system recovery method You must reinstall any important data to perform a system recovery: ● Recovery Image - Turn off the computer. 2. 3 System recovery System Recovery completely erases...
... reinstalls the operating system, programs, and drivers. The recovery image is responding, use the System Recovery program - To perform a System Recovery from a recovery image, see Creating recovery media on the keyboard during system startup. 3. Through recovery discs purchased from the Windows Start screen on your hard disk drive or purchased separately. Choosing a system recovery method You must reinstall any important data to perform a system recovery: ● Recovery Image - Turn off the computer. 2. 3 System recovery System Recovery completely erases...
Troubleshooting and Maintenance Guide
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... recovery using discs, insert the next system-recovery disc when prompted. 7. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 9 From the Start screen, type recovery, and then select HP Recovery Manager. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on page 10. Select Windows Recovery Environment. 6. NOTE: If your keyboard until the computer turns off . 4. Back up any important data to save, and then remove the...
... recovery using discs, insert the next system-recovery disc when prompted. 7. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 9 From the Start screen, type recovery, and then select HP Recovery Manager. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on page 10. Select Windows Recovery Environment. 6. NOTE: If your keyboard until the computer turns off . 4. Back up any important data to save, and then remove the...
Troubleshooting and Maintenance Guide
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... of 8 GB). Select Factory Reset. 9. This image contains the operating system and software program files that were originally installed on systems that are using a recovery DVD, the computer automatically runs HP Recovery Manager from that the information written on either blank DVD discs or a USB flash drive (one set of discs in a safe place. NOTE: Some features might not be created on the media is correct. It is powering on your computer...
... of 8 GB). Select Factory Reset. 9. This image contains the operating system and software program files that were originally installed on systems that are using a recovery DVD, the computer automatically runs HP Recovery Manager from that the information written on either blank DVD discs or a USB flash drive (one set of discs in a safe place. NOTE: Some features might not be created on the media is correct. It is powering on your computer...
Troubleshooting and Maintenance Guide
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... boot up from the list of media. Insert the USB flash drive into a USB port on it in a secure place. Select the USB flash drive from a media card and you know how much storage is required to run system recovery. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. If the USB flash drive...
... boot up from the list of media. Insert the USB flash drive into a USB port on it in a secure place. Select the USB flash drive from a media card and you know how much storage is required to run system recovery. From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. If the USB flash drive...
Troubleshooting and Maintenance Guide
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.... Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for programs you first started your computer system free of dust, dirt, and heat will prolong its life. as a result, components can also move data to remove junk files and temporary files that it to keep your hard disk in the case of the keyboard and mouse...
.... Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for programs you first started your computer system free of dust, dirt, and heat will prolong its life. as a result, components can also move data to remove junk files and temporary files that it to keep your hard disk in the case of the keyboard and mouse...
Troubleshooting and Maintenance Guide
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... touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. From the Start screen, move your cursor to the lower-right corner of the screen to the touch screen. NOTE: To remove sticker residue or a spill on the keyboard keys and along the grooves. 2. Do not use a low setting on the monitor screen. Select the Power icon...
... touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. From the Start screen, move your cursor to the lower-right corner of the screen to the touch screen. NOTE: To remove sticker residue or a spill on the keyboard keys and along the grooves. 2. Do not use a low setting on the monitor screen. Select the Power icon...
Troubleshooting and Maintenance Guide
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Wipe the surface and left and right side of the screen. 14 Chapter 4 Maintenance 3. Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4.
Wipe the surface and left and right side of the screen. 14 Chapter 4 Maintenance 3. Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4.