Gateway E-9722R Server User Guide
Page 3
... power-on self-test 13 Turning off your server 14 Setting up the operating system 14 Initial hardware settings 14 Chapter 3: Maintaining Your Server 15 Caring for your server 16 Cleaning your server 16 Preparing for system recovery 17 Recording the BIOS configuration 17 System administration 17 Gateway Systems Manager 17 Server security 18 Identifying your server 18 Updating the baseboard management controller firmware 19 Using your Server Companion DVD 19 Viewing documents 19 Installing drivers and programs 20 Booting...
... power-on self-test 13 Turning off your server 14 Setting up the operating system 14 Initial hardware settings 14 Chapter 3: Maintaining Your Server 15 Caring for your server 16 Cleaning your server 16 Preparing for system recovery 17 Recording the BIOS configuration 17 System administration 17 Gateway Systems Manager 17 Server security 18 Identifying your server 18 Updating the baseboard management controller firmware 19 Using your Server Companion DVD 19 Viewing documents 19 Installing drivers and programs 20 Booting...
Gateway E-9722R Server User Guide
Page 4
... a power supply module 43 Replacing the power distribution module 44 Replacing the hot-swap backplane 46 Installing and removing an optional mezzanine board 47 Replacing the CMOS battery 48 Replacing the control panel 49 Replacing the system board 49 Chapter 5: Using the BIOS Setup Utility 51 Opening the BIOS Setup utility 52 Updating the BIOS 52 Recovering the BIOS 53 Resetting the BIOS 54 Resetting BIOS passwords 55 Updating and recovering the BMC 56 Updating the BMC firmware 56 Recovering the BMC 56 Chapter 6: Troubleshooting 57 Telephone support 58 Before calling Gateway...
... a power supply module 43 Replacing the power distribution module 44 Replacing the hot-swap backplane 46 Installing and removing an optional mezzanine board 47 Replacing the CMOS battery 48 Replacing the control panel 49 Replacing the system board 49 Chapter 5: Using the BIOS Setup Utility 51 Opening the BIOS Setup utility 52 Updating the BIOS 52 Recovering the BIOS 53 Resetting the BIOS 54 Resetting BIOS passwords 55 Updating and recovering the BMC 56 Updating the BMC firmware 56 Recovering the BMC 56 Chapter 6: Troubleshooting 57 Telephone support 58 Before calling Gateway...
Gateway E-9722R Server User Guide
Page 19
... checks the server memory and components. If POST finds any pre-installed operating system may also need to the server. 2 Press the power button (1). All three power supplies must be connected to protect your server. Uninterruptible power supplies Use an uninterruptible power supply (UPS) to AC power for troubleshooting information. 13 A UPS uses a battery to AC power for configuration settings. If nothing happens when you press the power button: • Make sure that the power cable(s) is turned on any error messages...
... checks the server memory and components. If POST finds any pre-installed operating system may also need to the server. 2 Press the power button (1). All three power supplies must be connected to protect your server. Uninterruptible power supplies Use an uninterruptible power supply (UPS) to AC power for troubleshooting information. 13 A UPS uses a battery to AC power for configuration settings. If nothing happens when you press the power button: • Make sure that the power cable(s) is turned on any error messages...
Gateway E-9722R Server User Guide
Page 23
... your server set up critical operating system files. The BIOS Setup utility opens. 3 Record the BIOS settings on -key to your operating system's documentation or online help . 17 For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at any of the server's USB ports. To record your BIOS configuration whenever you recover. With Gateway Systems Manager, you have an optical drive, you can create startup diskettes to help you upgrade or add new hardware to...
... your server set up critical operating system files. The BIOS Setup utility opens. 3 Record the BIOS settings on -key to your operating system's documentation or online help . 17 For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at any of the server's USB ports. To record your BIOS configuration whenever you recover. With Gateway Systems Manager, you have an optical drive, you can create startup diskettes to help you upgrade or add new hardware to...
Gateway E-9722R Server User Guide
Page 25
...drive on a computer running Windows 2003 Server Viewing documents The DVD contains documents for your server. You can view the documents with remote management systems • Fault resilient booting (the extent depends on the option selected) You should update the BMC firmware when Gateway Customer Care has instructed you to update it. The Gateway Application and Driver Recovery window opens. - The DVD contains: • Computer and component documentation • Drivers and utilities for servers running the Windows operating system. The document opens. To access files manually...
...drive on a computer running Windows 2003 Server Viewing documents The DVD contains documents for your server. You can view the documents with remote management systems • Fault resilient booting (the extent depends on the option selected) You should update the BMC firmware when Gateway Customer Care has instructed you to update it. The Gateway Application and Driver Recovery window opens. - The DVD contains: • Computer and component documentation • Drivers and utilities for servers running the Windows operating system. The document opens. To access files manually...
Gateway E-9722R Server User Guide
Page 54
To replace the battery: 1 Print the appendix for correct battery disposal. The BIOS Setup utility opens. 3 Record the BIOS settings on your printout, then close the BIOS Setup utility. 48 Follow all your settings and close the utility. 4 Turn off your server, then follow the instructions in "Preventing static electricity discharge" on page 24. 5 Follow the instructions in "Opening the server case" on page 25. 6 Locate the old battery on the system board and...
To replace the battery: 1 Print the appendix for correct battery disposal. The BIOS Setup utility opens. 3 Record the BIOS settings on your printout, then close the BIOS Setup utility. 48 Follow all your settings and close the utility. 4 Turn off your server, then follow the instructions in "Preventing static electricity discharge" on page 24. 5 Follow the instructions in "Opening the server case" on page 25. 6 Locate the old battery on the system board and...
Gateway E-9722R Server User Guide
Page 58
... management, console redirection, event log configuration, and fault-resilient boot settings. • Exit gives you have been set at any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the right side of the screen shows the keys you need to restore them down in Step 3, then save your server's hardware and configuration. • Advanced gives you access to information and settings for PCI...
... management, console redirection, event log configuration, and fault-resilient boot settings. • Exit gives you have been set at any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the right side of the screen shows the keys you need to restore them down in Step 3, then save your server's hardware and configuration. • Advanced gives you access to information and settings for PCI...
Gateway E-9722R Server User Guide
Page 65
... CD. www.gateway.com/training Safety guidelines While troubleshooting your server, follow these safety guidelines: • Never remove the top panel while your server - Boot messages Boot Failure ... Instead, Gateway recommends the following training resources. Select from a particular device. Memory messages Gate20 Error The BIOS is unable to correctly control the system board's Gate A20 function, which controls access of courses and tutorials are connected. • Do not attempt to -use learning libraries...
... CD. www.gateway.com/training Safety guidelines While troubleshooting your server, follow these safety guidelines: • Never remove the top panel while your server - Boot messages Boot Failure ... Instead, Gateway recommends the following training resources. Select from a particular device. Memory messages Gate20 Error The BIOS is unable to correctly control the system board's Gate A20 function, which controls access of courses and tutorials are connected. • Do not attempt to -use learning libraries...
Gateway E-9722R Server User Guide
Page 69
... configuration settings. • When diagnosing problems, press the non-maskable interrupt (NMI) button to handle the power required by your server and an AC outlet and that the AC outlet is supplying power. • If you added or removed server components before calling Gateway Customer Care. Battery replacement If you have the correct test equipment, make sure that the colored cable edges are aligned correctly and that the connectors...
... configuration settings. • When diagnosing problems, press the non-maskable interrupt (NMI) button to handle the power required by your server and an AC outlet and that the AC outlet is supplying power. • If you added or removed server components before calling Gateway Customer Care. Battery replacement If you have the correct test equipment, make sure that the colored cable edges are aligned correctly and that the connectors...
Gateway E-9722R Server User Guide
Page 70
... error occurs during POST if the video configuration fails (a faulty video controller) or if an expansion card is causing the problem. To eliminate the possibility of the processors if two are good. Remove the keyboard to Protected mode. Same as for 1 beep. Same as for example, a RAID controller) can also issue audible errors by two short tones) during the power-on self-test (POST), the BIOS displays an error message that device. A PCI expansion card (for 5 beeps Display memory error (system video adapter). Same...
... error occurs during POST if the video configuration fails (a faulty video controller) or if an expansion card is causing the problem. To eliminate the possibility of the processors if two are good. Remove the keyboard to Protected mode. Same as for 1 beep. Same as for example, a RAID controller) can also issue audible errors by two short tones) during the power-on self-test (POST), the BIOS displays an error message that device. A PCI expansion card (for 5 beeps Display memory error (system video adapter). Same...
Gateway E-9722R Server User Guide
Page 72
... Set up boot strap processor information. Verify CMOS checksum manually by checking "POST code checkpoints" on page 66, "Bootblock initialization code checkpoints" on page 68, "Bootblock recovery code checkpoints" on page 69, "DIM code checkpoints" on page 70, and "ACPI runtime checkpoints" on CMOS setup questions. Enable IRQ-0 in KBC port. 0E Testing and initialization of chipset registers. 24 Uncompress and initialize any platform specific BIOS modules. 30 Initialize System Management...
... Set up boot strap processor information. Verify CMOS checksum manually by checking "POST code checkpoints" on page 66, "Bootblock initialization code checkpoints" on page 68, "Bootblock recovery code checkpoints" on page 69, "DIM code checkpoints" on page 70, and "ACPI runtime checkpoints" on CMOS setup questions. Enable IRQ-0 in KBC port. 0E Testing and initialization of chipset registers. 24 Uncompress and initialize any platform specific BIOS modules. 30 Initialize System Management...
Gateway E-9722R Server User Guide
Page 73
... displaying text information. Set the window for ADM. See "DIM code checkpoints" on message, CPU information, setup key message, and any kind of implementation that has optional ROMs. Initialize all the output devices. Initialize RTC date/time. Initialize NUM-LOCK status and programs the KBD typematic rate. Display error to the user and gets the user response to ADM module for initialization. Program the peripheral parameters. Give control...
... displaying text information. Set the window for ADM. See "DIM code checkpoints" on message, CPU information, setup key message, and any kind of implementation that has optional ROMs. Initialize all the output devices. Initialize RTC date/time. Initialize NUM-LOCK status and programs the KBD typematic rate. Display error to the user and gets the user response to ADM module for initialization. Program the peripheral parameters. Give control...
Gateway E-9722R Server User Guide
Page 76
... PCI devices. For instructions, see "Replacing the CMOS battery" on page 51. • Reinstall the device driver. For more information, see Using Your Server Companion DVD. 70 Initializes all device nodes, PCI devices, and PnP ISA cards. Checkpoint Description 2A Initialize different buses and perform the following table describes the types of checkpoints that include manual configured onboard peripherals, memory and I/O decode windows in ACPI mode. It also assigns PCI bus numbers. ■ Static Device...
... PCI devices. For instructions, see "Replacing the CMOS battery" on page 51. • Reinstall the device driver. For more information, see Using Your Server Companion DVD. 70 Initializes all device nodes, PCI devices, and PnP ISA cards. Checkpoint Description 2A Initialize different buses and perform the following table describes the types of checkpoints that include manual configured onboard peripherals, memory and I/O decode windows in ACPI mode. It also assigns PCI bus numbers. ■ Static Device...
Gateway E-9722R Server User Guide
Page 77
... a SATA drive • For normal SATA drives (not SATA RAID), check the BIOS setup utility to see "The master boot record is corrupted • In a Windows network operating system, repair the master boot record using FDISK. The drive tray opens. • If this problem happens frequently while the server is seated correctly. To repair the master boot record: • At a DOS command prompt, type fdisk/mbr, then press ENTER. 71 Expansion cards Your server does not recognize an expansion card...
... a SATA drive • For normal SATA drives (not SATA RAID), check the BIOS setup utility to see "The master boot record is corrupted • In a Windows network operating system, repair the master boot record using FDISK. The drive tray opens. • If this problem happens frequently while the server is seated correctly. To repair the master boot record: • At a DOS command prompt, type fdisk/mbr, then press ENTER. 71 Expansion cards Your server does not recognize an expansion card...
Gateway E-9722R Server User Guide
Page 78
... in and turned on. This type of the way from the upper and lower screen edges, to stabilize the internal aperture grille. Memory Memory errors were detected during server start up • Open your server and make sure that the monitor is visible across the CRT monitor screen The monitor may be lit. • Check the port and cable for bent or damaged pins. • Connect your Internet Service Provider...
... in and turned on. This type of the way from the upper and lower screen edges, to stabilize the internal aperture grille. Memory Memory errors were detected during server start up • Open your server and make sure that the monitor is visible across the CRT monitor screen The monitor may be lit. • Check the port and cable for bent or damaged pins. • Connect your Internet Service Provider...
Gateway E-9722R Server User Guide
Page 90
... BIOS settings, run the BIOS Setup utility. For a complete list of the settings will make the process much easier. The BIOS Setup utility opens. 3 Select menus and submenus to malfunction. APPENDIX B: BIOS Settings If you ever need to restore your BIOS settings, such as after you see the LEDs on the printout. You can be changed are listed. BIOS menu Main Advanced BIOS submenu CPU Configuration Setting Value System Overview AMIBIOS (Version, Build date, System ID, Version), Processor (Type, Speed...
... BIOS settings, run the BIOS Setup utility. For a complete list of the settings will make the process much easier. The BIOS Setup utility opens. 3 Select menus and submenus to malfunction. APPENDIX B: BIOS Settings If you ever need to restore your BIOS settings, such as after you see the LEDs on the printout. You can be changed are listed. BIOS menu Main Advanced BIOS submenu CPU Configuration Setting Value System Overview AMIBIOS (Version, Build date, System ID, Version), Processor (Type, Speed...
Gateway E-9722R Server User Guide
Page 94
... (Installed/Not installed) User Password (Installed/Not installed) Change Supervisor Password (Set or clear Supervisor password) User Access Level No Access View Only Limited Full Access Change User Password (Set or clear User password) Password Check Disabled Enabled Boot Sector Virus Protection Disabled Enabled Power & Reset Switches Inhibit Disabled Enabled NMI control switch inhibit Disabled Enabled System Management Restore on AC Power Loss Install OS Wake on Ring Function Plug & Play BMC detection Remote Access Configuration Remote Access Serial Port Number (Base address...
... (Installed/Not installed) User Password (Installed/Not installed) Change Supervisor Password (Set or clear Supervisor password) User Access Level No Access View Only Limited Full Access Change User Password (Set or clear User password) Password Check Disabled Enabled Boot Sector Virus Protection Disabled Enabled Power & Reset Switches Inhibit Disabled Enabled NMI control switch inhibit Disabled Enabled System Management Restore on AC Power Loss Install OS Wake on Ring Function Plug & Play BMC detection Remote Access Configuration Remote Access Serial Port Number (Base address...
Gateway E-9722R Server User Guide
Page 103
...memory diskette drive connector 5 location 2 display troubleshooting 72 documentation Gateway Web site 9 Server Companion DVD 19 drive bays location 2 drivers installing 19 drives configuring 28 diskette 2 hard drive 2, 29 hot-swap 2, 29 installing 28, 29 optical 2 RAID 2, 29 removing 28 replacing 28 SAS/SATA 2 troubleshooting 71 DVD Server Companion 19 E electronic specifications 77 electrostatic discharge (ESD) 24 empty drive bays filling 31 environmental specifications 77 error messages 59 eSupport 81 Exit menu BIOS Setup utility 52 expansion card see card F fan module connector 5 location...
...memory diskette drive connector 5 location 2 display troubleshooting 72 documentation Gateway Web site 9 Server Companion DVD 19 drive bays location 2 drivers installing 19 drives configuring 28 diskette 2 hard drive 2, 29 hot-swap 2, 29 installing 28, 29 optical 2 RAID 2, 29 removing 28 replacing 28 SAS/SATA 2 troubleshooting 71 DVD Server Companion 19 E electronic specifications 77 electrostatic discharge (ESD) 24 empty drive bays filling 31 environmental specifications 77 error messages 59 eSupport 81 Exit menu BIOS Setup utility 52 expansion card see card F fan module connector 5 location...
Gateway E-9722R Server User Guide
Page 104
... 17 Gateway Systems Manager 17 general guidelines 16 recording BIOS configuration 17 master boot record 71 memory installing 31 location 5 map 77 troubleshooting 72 messages 59 monitor cleaning 17 troubleshooting 72 motherboard see system board N NMI 63 non-maskable interrupt 2, 63 O opening case 25 operating system setup 14 optical drive location 2 troubleshooting 70 P password resetting BIOS 55 supervisor 18 user 18 PCI card see card PCI riser assembly installing 34 removing 34 POST (power-on self-test) 13 POST code checkpoints diagnostic LEDS 66 power auxiliary connector 5 button 2, 13...
... 17 Gateway Systems Manager 17 general guidelines 16 recording BIOS configuration 17 master boot record 71 memory installing 31 location 5 map 77 troubleshooting 72 messages 59 monitor cleaning 17 troubleshooting 72 motherboard see system board N NMI 63 non-maskable interrupt 2, 63 O opening case 25 operating system setup 14 optical drive location 2 troubleshooting 70 P password resetting BIOS 55 supervisor 18 user 18 PCI card see card PCI riser assembly installing 34 removing 34 POST (power-on self-test) 13 POST code checkpoints diagnostic LEDS 66 power auxiliary connector 5 button 2, 13...
Gateway E-9722R Server User Guide
Page 105
...system fans 38 removing hard drive 29 replacing control panel 49 see installing replacing power distribution module 44 reset button 2 resetting BIOS 54 resources interrupts 78 memory map 77 riser card 5, 34 S safety general precautions 12, 96 guidelines for troubleshooting 59 static electricity 24 SATA II /SAS backplane 7 screen cleaning 17 troubleshooting 72 SDRAM see memory security locking server 18 set passwords 18 setting up in BIOS 18 supervisor password 18 system 18 user passwords 18 using password 18 Security menu BIOS Setup utility 52 security switch connector location 5 serial number...
...system fans 38 removing hard drive 29 replacing control panel 49 see installing replacing power distribution module 44 reset button 2 resetting BIOS 54 resources interrupts 78 memory map 77 riser card 5, 34 S safety general precautions 12, 96 guidelines for troubleshooting 59 static electricity 24 SATA II /SAS backplane 7 screen cleaning 17 troubleshooting 72 SDRAM see memory security locking server 18 set passwords 18 setting up in BIOS 18 supervisor password 18 system 18 user passwords 18 using password 18 Security menu BIOS Setup utility 52 security switch connector location 5 serial number...