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... BigFix 6 Using Your Computer guide 7 Online help 7 2 Checking Out Your Gateway Notebook 9 Front 10 Left 11 Right 12 Back 13 Bottom 14 Keyboard area 15 Identifying your model 16 Gateway model and serial number 16 Microsoft Certificate of Authenticity 16 Finding your specifications 17 Accessories... 17 3 Getting Started 19 Installing the battery 20 Connecting the AC adapter 20 Protecting from power source problems 22 Connecting the ...
... BigFix 6 Using Your Computer guide 7 Online help 7 2 Checking Out Your Gateway Notebook 9 Front 10 Left 11 Right 12 Back 13 Bottom 14 Keyboard area 15 Identifying your model 16 Gateway model and serial number 16 Microsoft Certificate of Authenticity 16 Finding your specifications 17 Accessories... 17 3 Getting Started 19 Installing the battery 20 Connecting the AC adapter 20 Protecting from power source problems 22 Connecting the ...
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...problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you will be pleased with the best product possible. Your new Gateway...you with maximum performance when plugged into AC power balanced with our range of your notebook in addition to come. Gateway stands behind our value proposition to manage the processor speed and power consumption for purchasing our notebook! to familiarize yourself...
...problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you will be pleased with the best product possible. Your new Gateway...you with maximum performance when plugged into AC power balanced with our range of your notebook in addition to come. Gateway stands behind our value proposition to manage the processor speed and power consumption for purchasing our notebook! to familiarize yourself...
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... want to open BigFix. You must be connected to the Internet to your notebook for problems and conflicts. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To learn more about the latest bugs, security alerts, and updates from BigFix sites...
... want to open BigFix. You must be connected to the Internet to your notebook for problems and conflicts. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To learn more about the latest bugs, security alerts, and updates from BigFix sites...
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Protecting from power source problems During a power surge, the voltage level of the battery charge indicator)....serious injury or death. If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at support.gateway.com. The battery charge indicator turns on (see "Front" on : a Unplug the adapter from ...reaching your notebook through both the surge protector and the modem. 22 www.gateway.com During an electrical storm, unplug both the power cord and the modem connection. Chapter 3: Getting Started 3...
Protecting from power source problems During a power surge, the voltage level of the battery charge indicator)....serious injury or death. If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at support.gateway.com. The battery charge indicator turns on (see "Front" on : a Unplug the adapter from ...reaching your notebook through both the surge protector and the modem. 22 www.gateway.com During an electrical storm, unplug both the power cord and the modem connection. Chapter 3: Getting Started 3...
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Chapter 7: Maintaining Your Notebook Restoring your notebook to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook, then press F11. 2 Follow the on your notebook to the original configuration: 1 Turn on -screen instructions. 80 www.gateway.com To restore your notebook to the original configuration.
Chapter 7: Maintaining Your Notebook Restoring your notebook to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook, then press F11. 2 Follow the on your notebook to the original configuration: 1 Turn on -screen instructions. 80 www.gateway.com To restore your notebook to the original configuration.
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Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 81
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 81
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... , while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. Warning Do not try to your notebook. ■ Make sure..., reinstall any screws, then replace the battery before you are damaged, if your notebook and contact a qualified computer technician. 82 www.gateway.com Instead, unplug your notebook was dropped, or if the case was damaged. Chapter 8: Troubleshooting Safety guidelines While troubleshooting your notebook, ...
... , while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to troubleshoot your problem if power cords or plugs are correctly grounded before accessing internal components. Warning Do not try to your notebook. ■ Make sure..., reinstall any screws, then replace the battery before you are damaged, if your notebook and contact a qualified computer technician. 82 www.gateway.com Instead, unplug your notebook was dropped, or if the case was damaged. Chapter 8: Troubleshooting Safety guidelines While troubleshooting your notebook, ...
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... Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you use a power...a program, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. The message may help . www.gateway.com 83 First steps First steps If you have problems with your notebook, try these things first: ■ Make sure...
... Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you use a power...a program, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. The message may help . www.gateway.com 83 First steps First steps If you have problems with your notebook, try these things first: ■ Make sure...
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... Control Panel is an IRQ conflict. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. All IRQs and their hardware assignments are displayed. 84 www.gateway.com Check IRQ usage to determine if there is in Category View...
... Control Panel is an IRQ conflict. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. All IRQs and their hardware assignments are displayed. 84 www.gateway.com Check IRQ usage to determine if there is in Category View...
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...may not be able to play these CDs on . ■ Clean the disc. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that the CD label is turned up , then try again. ■ Some music CDs have copy protection software. www...hard drive. For more information, see "Adjusting the volume" in and turned on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook is turned up. For more information, see "System key combinations" on page 31. ■ Make sure that ...
...may not be able to play these CDs on . ■ Clean the disc. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that the CD label is turned up , then try again. ■ Some music CDs have copy protection software. www...hard drive. For more information, see "Adjusting the volume" in and turned on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook is turned up. For more information, see "System key combinations" on page 31. ■ Make sure that ...
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...physical shock, you are using a dial-up )" on page 66. ■ If your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Internet You cannot connect to the Internet ■ If you may be accessed, or you are using a cable or DSL modem, make sure that.... Chapter 8: Troubleshooting Help and Support For more information, see a "Data error" message This may need to reinstall the operating system. To fix hard drive problems, run the Error checking program. The hard drive cannot be the result of a defective area on fixing hard drive...
...physical shock, you are using a dial-up )" on page 66. ■ If your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Internet You cannot connect to the Internet ■ If you may be accessed, or you are using a cable or DSL modem, make sure that.... Chapter 8: Troubleshooting Help and Support For more information, see a "Data error" message This may need to reinstall the operating system. To fix hard drive problems, run the Error checking program. The hard drive cannot be the result of a defective area on fixing hard drive...
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...the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your ISP for help. www.gateway.com 91 You see an "Unable to locate host" message and are sending you e-mail messages, but you have not received any mail ■...to which you connect and the number of users accessing those computers ■ The complexity of the Internet computers to browse the Internet This problem can occur when you have lost your Internet connection, or your ISP is having multiple programs open the browser. Type the keyword troubleshooting connections...
...the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your ISP for help. www.gateway.com 91 You see an "Unable to locate host" message and are sending you e-mail messages, but you have not received any mail ■...to which you connect and the number of users accessing those computers ■ The complexity of the Internet computers to browse the Internet This problem can occur when you have lost your Internet connection, or your ISP is having multiple programs open the browser. Type the keyword troubleshooting connections...
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... levels. ■ Try another telephone line (either a different telephone number in the wall or telephone wall jack are not using your Control Panel is a common problem that all screws in your house or a telephone line at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise... properties, click Start, then click Help and Support. You can tolerate and still work with your telephone service to fix the original line. 94 www.gateway.com The Control Panel window opens. These lines do not work correctly.
... levels. ■ Try another telephone line (either a different telephone number in the wall or telephone wall jack are not using your Control Panel is a common problem that all screws in your house or a telephone line at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise... properties, click Start, then click Help and Support. You can tolerate and still work with your telephone service to fix the original line. 94 www.gateway.com The Control Panel window opens. These lines do not work correctly.
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...support. ■ See if the modem works with a different communications program. If your ISP for example, someone is on page 90. www.gateway.com 95 Your 56K modem does not connect at which you connect, call your notebook ■ Make sure that the line connected to make sure.... Your ISP may lower the speed even further. The telephone line may be having technical difficulties. You cannot connect to 48K. The problem may cause problems with your notebook has a v.92 modem, the speed at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines...
...support. ■ See if the modem works with a different communications program. If your ISP for example, someone is on page 90. www.gateway.com 95 Your 56K modem does not connect at which you connect, call your notebook ■ Make sure that the line connected to make sure.... Your ISP may lower the speed even further. The telephone line may be having technical difficulties. You cannot connect to 48K. The problem may cause problems with your notebook has a v.92 modem, the speed at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines...
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... files or printers on your home network. You must return your computer account disabled. For more information, see your notebook is having problems ■ Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password. Type the keyword network troubleshooting in...installed required software for the PC Card. PC Cards You installed a PC Card and now your PC Card's documentation. 98 www.gateway.com You forgot your company computer department or network administrator for more information about network troubleshooting, click Start, then click Help and Support...
... files or printers on your home network. You must return your computer account disabled. For more information, see your notebook is having problems ■ Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password. Type the keyword network troubleshooting in...installed required software for the PC Card. PC Cards You installed a PC Card and now your PC Card's documentation. 98 www.gateway.com You forgot your company computer department or network administrator for more information about network troubleshooting, click Start, then click Help and Support...
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The technician may have you follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to the instructions provided with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ...■ Make sure that your notebook is supplying power. If you did not purchase the hardware or software from Gateway, see : ■ Online Help &#...
The technician may have you follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to the instructions provided with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. ...■ Make sure that your notebook is supplying power. If you did not purchase the hardware or software from Gateway, see : ■ Online Help &#...
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... system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers to reach www.gateway.com/answers Gateway Customer Care telephone numbers vary by Gateway Gateway Customer Care America Online Sales Service description Get tutorial assistance for your...
... system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers to reach www.gateway.com/answers Gateway Customer Care telephone numbers vary by Gateway Gateway Customer Care America Online Sales Service description Get tutorial assistance for your...
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...contains mercury. A telephone line cord with a modular plug is required for use a computer or other individual sending the message, and www.gateway.com 113 The modem is Part 68-compliant. The Ringer Equivalence Number (REN) is used on a telephone line may be connected to...To be provided to the telephone company. If requested, this happens, the telephone company will notify you disconnect the equipment until the problem is sent, an identification of service may make necessary modifications to maintain uninterrupted service. If this information must be certain of the ...
...contains mercury. A telephone line cord with a modular plug is required for use a computer or other individual sending the message, and www.gateway.com 113 The modem is Part 68-compliant. The Ringer Equivalence Number (REN) is used on a telephone line may be connected to...To be provided to the telephone company. If requested, this happens, the telephone company will notify you disconnect the equipment until the problem is sent, an identification of service may make necessary modifications to maintain uninterrupted service. If this information must be certain of the ...
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... 58 connector 13, 20 conserving battery power 56 EmPower adapter 57 extending battery life 56 Hibernate mode 57 indicator 10, 26 management 51, 56 source problems 22 Standby mode 26, 31, 57 status box 32 status indicator 10 troubleshooting 99 turning off notebook 26 turning on notebook 25 printer default 100... SO-DIMM See memory sound adjusting 33, 37 controls 37 muting 33, 37 troubleshooting 101 speakers built-in 10 jack 10 specifications 17 124 www.gateway.com
... 58 connector 13, 20 conserving battery power 56 EmPower adapter 57 extending battery life 56 Hibernate mode 57 indicator 10, 26 management 51, 56 source problems 22 Standby mode 26, 31, 57 status box 32 status indicator 10 troubleshooting 99 turning off notebook 26 turning on notebook 25 printer default 100... SO-DIMM See memory sound adjusting 33, 37 controls 37 muting 33, 37 troubleshooting 101 speakers built-in 10 jack 10 specifications 17 124 www.gateway.com
