Users Guide
Page 3
... Replacement Parts 15 Scanner Position ...16 Using the Control Panel ...19 Control Panel Buttons and Lights 20 Changing the Power Off and Sleep Timer Settings 24 Available Software ...26 Using the Epson Smart Panel Mobile App 27 Wi-Fi Networking ...29 Network Security Recommendations 29 Connecting to an Existing Wi-Fi Network 30 Restoring Default Network Settings from the Control Panel 31 Wi-Fi Direct (Simple AP) Mode Setup 32 Connecting to a Mobile Device (AP Mode Setup 33 Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel...
... Replacement Parts 15 Scanner Position ...16 Using the Control Panel ...19 Control Panel Buttons and Lights 20 Changing the Power Off and Sleep Timer Settings 24 Available Software ...26 Using the Epson Smart Panel Mobile App 27 Wi-Fi Networking ...29 Network Security Recommendations 29 Connecting to an Existing Wi-Fi Network 30 Restoring Default Network Settings from the Control Panel 31 Wi-Fi Direct (Simple AP) Mode Setup 32 Connecting to a Mobile Device (AP Mode Setup 33 Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel...
Users Guide
Page 4
... Starting a Scan from a Scanner Button 99 Scanning a Document in Epson ScanSmart 100 Saving a Scan ...103 Attaching a Scan to Email...104 Sending a Scan to a Cloud Service 105 Printing a Scan ...106 Saving a Scan as a Microsoft Office Format File 107 Selecting Epson ScanSmart Settings 108 Changing the Epson Product...109 Changing the Scan Settings ...110 Software Settings Required for Special Originals 112 Changing the File Name Settings 113 Changing the Save Settings ...114 Save Settings ...116 Customizing Action Icons ...118 Scanning Using Invoice/Receipt Manager 119 Starting a Free...
... Starting a Scan from a Scanner Button 99 Scanning a Document in Epson ScanSmart 100 Saving a Scan ...103 Attaching a Scan to Email...104 Sending a Scan to a Cloud Service 105 Printing a Scan ...106 Saving a Scan as a Microsoft Office Format File 107 Selecting Epson ScanSmart Settings 108 Changing the Epson Product...109 Changing the Scan Settings ...110 Software Settings Required for Special Originals 112 Changing the File Name Settings 113 Changing the Save Settings ...114 Save Settings ...116 Customizing Action Icons ...118 Scanning Using Invoice/Receipt Manager 119 Starting a Free...
Users Guide
Page 5
......147 Resetting the Number of Scans After Cleaning 158 Replacing the Rollers ...160 Resetting the Roller Counter ...170 Transporting Your Product ...171 Administering Your Product (ES-C320W/RR-400W 174 Accessing the Web Config Utility...174 Restricting Features Available for Users 175 Changing the Administrator Password in Web Config 175 Locking the Buttons on the Control Panel using Web Config 176 Disabling the External Interface 176 Disabling Network Scanning...177 Disabling WSD Scan ...177 Configuring Product Settings...178 Checking...
......147 Resetting the Number of Scans After Cleaning 158 Replacing the Rollers ...160 Resetting the Roller Counter ...170 Transporting Your Product ...171 Administering Your Product (ES-C320W/RR-400W 174 Accessing the Web Config Utility...174 Restricting Features Available for Users 175 Changing the Administrator Password in Web Config 175 Locking the Buttons on the Control Panel using Web Config 176 Disabling the External Interface 176 Disabling Network Scanning...177 Disabling WSD Scan ...177 Configuring Product Settings...178 Checking...
Users Guide
Page 10
... scanned image. When this notification is enabled (Epson Scan 2 Utility > Scanner Setting tab > Detect Glass Dirt), the scanner detects any stains on the glass surface inside the scanner with the color of the original are detected, select On-High. Note: Some stains may not be automatically filled with a genuine Epson cleaning kit or a soft cloth. Product Features Product Parts Locations Scanner Position Using the Control Panel Changing the Power Off and Sleep Timer Settings Available Software Using...
... scanned image. When this notification is enabled (Epson Scan 2 Utility > Scanner Setting tab > Detect Glass Dirt), the scanner detects any stains on the glass surface inside the scanner with the color of the original are detected, select On-High. Note: Some stains may not be automatically filled with a genuine Epson cleaning kit or a soft cloth. Product Features Product Parts Locations Scanner Position Using the Control Panel Changing the Power Off and Sleep Timer Settings Available Software Using...
Users Guide
Page 11
.... Note: When using Epson ScanSmart, you can save the scanned data to your device, upload it to a cloud service, or send it by clicking the Settings button > Scanner Settings tab > Scan Settings. • Document Protection When the Paper Protection setting is enabled (Epson Scan 2 Utility > Scanner Setting tab > Paper Protection), scanning stops immediately when the following conditions are detected: • A paper feed error has occurred • An original is detected (Epson Scan 2 Utility > Scanner Setting tab > Double Feed Stop Timing). If no errors are detected incorrectly...
.... Note: When using Epson ScanSmart, you can save the scanned data to your device, upload it to a cloud service, or send it by clicking the Settings button > Scanner Settings tab > Scan Settings. • Document Protection When the Paper Protection setting is enabled (Epson Scan 2 Utility > Scanner Setting tab > Paper Protection), scanning stops immediately when the following conditions are detected: • A paper feed error has occurred • An original is detected (Epson Scan 2 Utility > Scanner Setting tab > Double Feed Stop Timing). If no errors are detected incorrectly...
Users Guide
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.... Download and install Epson Smart Panel from the Epson website using the instructions on using devices such as updating firmware and configuring network and advanced security settings. Pre-installed software that allows you to your scanner from a web browser via a network, and perform administrative functions such as smart phones and tablets. Available Software The table below provides an overview of the scanned image. You can save scanned data to scan documents using the application. See the software help for...
.... Download and install Epson Smart Panel from the Epson website using the instructions on using devices such as updating firmware and configuring network and advanced security settings. Pre-installed software that allows you to your scanner from a web browser via a network, and perform administrative functions such as smart phones and tablets. Available Software The table below provides an overview of the scanned image. You can save scanned data to scan documents using the application. See the software help for...
Users Guide
Page 57
... the Settings button > Scanner Settings tab > Scan Settings. Make sure the original meets the specifications before loading it. Scanner Positions Optional Accessories and Replacement Parts Related tasks Loading Multiple Sizes of Originals in the Input Tray Related topics Scanning Loading Large Originals You can scan both sides of the scanner for details. 1. Make sure the scanner position light is enough space in front of the original and stitch the images together using Epson ScanSmart...
... the Settings button > Scanner Settings tab > Scan Settings. Make sure the original meets the specifications before loading it. Scanner Positions Optional Accessories and Replacement Parts Related tasks Loading Multiple Sizes of Originals in the Input Tray Related topics Scanning Loading Large Originals You can scan both sides of the scanner for details. 1. Make sure the scanner position light is enough space in front of the original and stitch the images together using Epson ScanSmart...
Users Guide
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... maximum 96 9. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is automatically selected as the Correct Document Skew setting. Special Original Specifications Parent topic: Loading Originals Related references Optional Accessories and Replacement Parts Scanner Positions Related topics Scanning Special Original Specifications You can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.
... maximum 96 9. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is automatically selected as the Correct Document Skew setting. Special Original Specifications Parent topic: Loading Originals Related references Optional Accessories and Replacement Parts Scanner Positions Related topics Scanning Special Original Specifications You can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.
Users Guide
Page 99
... a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning Using Invoice/Receipt Manager Selecting Invoice/Receipt Manager Settings Scan Resolution Guidelines Starting a Scan from a Scanner Button You can scan your originals and save them as digital files. Note: For instructions on scanning with AirPrint Starting a Scan After placing your originals on your product for scanning, start scanning using the start button. 1. Make sure the product is connected to the USB connected computer when you press the start button on your computer or network (ES-C320W...
... a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning Using Invoice/Receipt Manager Selecting Invoice/Receipt Manager Settings Scan Resolution Guidelines Starting a Scan from a Scanner Button You can scan your originals and save them as digital files. Note: For instructions on scanning with AirPrint Starting a Scan After placing your originals on your product for scanning, start scanning using the start button. 1. Make sure the product is connected to the USB connected computer when you press the start button on your computer or network (ES-C320W...
Users Guide
Page 199
... Epson Device Admin and the scanner driver Controlling WSD Searching for a product from WSD Forwarding scan data from Epson ScanSmart Acquiring job information on push scanning from Epson ScanSmart Searching for configuring a default policy. • IPsec/IP Filtering: Enable • Access Control: IPsec • Authentication Method: Pre-Shared Key • Pre-Shared Key: Enter a key up to a HTTP or HTTPS server Firmware update and root certificate update...
... Epson Device Admin and the scanner driver Controlling WSD Searching for a product from WSD Forwarding scan data from Epson ScanSmart Acquiring job information on push scanning from Epson ScanSmart Searching for configuring a default policy. • IPsec/IP Filtering: Enable • Access Control: IPsec • Authentication Method: Pre-Shared Key • Pre-Shared Key: Enter a key up to a HTTP or HTTPS server Firmware update and root certificate update...
Users Guide
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... Solving Problems Check these sections for solutions to problems you know when a problem occurs. The error light is on The scanner position light is open. Light status Condition/solution The error light is appropriate for your product. Make sure the scanner cover is closed and there is flashing and the error light position. Open the scanner cover, remove the original, and return the scanner to clear the error and load the originals again. Set the scanner in...
... Solving Problems Check these sections for solutions to problems you know when a problem occurs. The error light is on The scanner position light is open. Light status Condition/solution The error light is appropriate for your product. Make sure the scanner cover is closed and there is flashing and the error light position. Open the scanner cover, remove the original, and return the scanner to clear the error and load the originals again. Set the scanner in...
Users Guide
Page 207
... both ends. • Check the status of the lights and make sure the Wi-Fi connection is working electrical outlet. • If the product turns off and on and any interface cables are connecting your scanner over a Wi-Fi connection. 207 Checking Your Applications Updating Applications and Firmware Resetting the Epson Scan 2 Settings Uninstall Your Product Software Where to a USB hub. • For Wi-Fi scanning (ES-C320W/RR-400W), confirm that...
... both ends. • Check the status of the lights and make sure the Wi-Fi connection is working electrical outlet. • If the product turns off and on and any interface cables are connecting your scanner over a Wi-Fi connection. 207 Checking Your Applications Updating Applications and Firmware Resetting the Epson Scan 2 Settings Uninstall Your Product Software Where to a USB hub. • For Wi-Fi scanning (ES-C320W/RR-400W), confirm that...
Users Guide
Page 208
... the Device Manager. • Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on it . (ESC320W/RR-400W) • If you are installed correctly. Parent topic: Solving Scanning Problems Scanning Software Does Not Operate Correctly If your computer is not running in a power-saving mode, such as the Scanner or Source setting. • Check that the correct product is selected using a TWAIN-compliant program, make...
... the Device Manager. • Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on it . (ESC320W/RR-400W) • If you are installed correctly. Parent topic: Solving Scanning Problems Scanning Software Does Not Operate Correctly If your computer is not running in a power-saving mode, such as the Scanner or Source setting. • Check that the correct product is selected using a TWAIN-compliant program, make...
Users Guide
Page 211
... sensors, clean the ultrasonic sensors. • Use Automatic Feeding Mode in the scanner, clear the jam according to the procedure for cleaning, make sure they were properly reinstalled. • Check the number of scans does not exceed the pickup roller's service life, we recommend replacing the roller assembly kit with a new one at a time. • If you see a double feed error in the Epson Scan 2 Utility. Note: Do not change the scanner position while scanning, otherwise the original will get jammed...
... sensors, clean the ultrasonic sensors. • Use Automatic Feeding Mode in the scanner, clear the jam according to the procedure for cleaning, make sure they were properly reinstalled. • Check the number of scans does not exceed the pickup roller's service life, we recommend replacing the roller assembly kit with a new one at a time. • If you see a double feed error in the Epson Scan 2 Utility. Note: Do not change the scanner position while scanning, otherwise the original will get jammed...
Users Guide
Page 230
...: Solving Scanned Image Quality Problems Solving Invoice/Receipt Manager Problems Check the solutions in these sections if you have problems scanning using Invoice/Receipt Manager. Contact Epson Support if you have trouble with the new license key. 230 Check the accounting service website for your scanner under warranty, Epson can issue you entered for the accounting service is correct. • Make sure the accounting service is only available for system maintenance. Cannot...
...: Solving Scanned Image Quality Problems Solving Invoice/Receipt Manager Problems Check the solutions in these sections if you have problems scanning using Invoice/Receipt Manager. Contact Epson Support if you have trouble with the new license key. 230 Check the accounting service website for your scanner under warranty, Epson can issue you entered for the accounting service is correct. • Make sure the accounting service is only available for system maintenance. Cannot...
Users Guide
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... > Settings > Control Panel. • Windows 7: Click the start button, and then select Control Panel. 2. Select Go > Applications > Epson Software. 2. Parent topic: Checking Your Applications Updating Applications and Firmware You may be able to solve certain problems and improve or add functions by updating the applications and firmware to install the following applications. • Epson ScanSmart • Scanner driver (Epson Scan 2) • EPSON Software Updater • Note: When you need to the latest version. 231 Check the list of...
... > Settings > Control Panel. • Windows 7: Click the start button, and then select Control Panel. 2. Select Go > Applications > Epson Software. 2. Parent topic: Checking Your Applications Updating Applications and Firmware You may be able to solve certain problems and improve or add functions by updating the applications and firmware to install the following applications. • Epson ScanSmart • Scanner driver (Epson Scan 2) • EPSON Software Updater • Note: When you need to the latest version. 231 Check the list of...
Users Guide
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...Device Management tab > Firmware Update, check the displayed message, and then click Start (ES-C320W/RR-400W). Start EPSON Software Updater and update the applications or firmware. • Windows 11: Click , then search for the latest versions of the applications on -screen instructions to update the firmware. Note: Make sure Epson Scan 2 is installed on your product to start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater. • Mac OS: Select Finder > Go > Applications > Epson Software > EPSON Software Updater. Updating the Firmware...
...Device Management tab > Firmware Update, check the displayed message, and then click Start (ES-C320W/RR-400W). Start EPSON Software Updater and update the applications or firmware. • Windows 11: Click , then search for the latest versions of the applications on -screen instructions to update the firmware. Note: Make sure Epson Scan 2 is installed on your product to start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater. • Mac OS: Select Finder > Go > Applications > Epson Software > EPSON Software Updater. Updating the Firmware...
Users Guide
Page 247
... outlet's ampere rating. • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as pacemakers, automatic doors or fire alarms. When using this product may adversely affect the operation of medical equipment or automatically controlled devices, such as specifically explained in the product's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician.
... outlet's ampere rating. • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as pacemakers, automatic doors or fire alarms. When using this product may adversely affect the operation of medical equipment or automatically controlled devices, such as specifically explained in the product's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician.
Users Guide
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Connect it to a network protected by resetting the network settings. The default value of the product for the default administrator password. Note: Resetting the administrator password also resets the user name. If there is no "Password" label attached, enter the serial number from a computer or smart device • Using applications that can change the product's settings • Changing or resetting the administrator password You can change the administrator password in Web Config. The new...
Connect it to a network protected by resetting the network settings. The default value of the product for the default administrator password. Note: Resetting the administrator password also resets the user name. If there is no "Password" label attached, enter the serial number from a computer or smart device • Using applications that can change the product's settings • Changing or resetting the administrator password You can change the administrator password in Web Config. The new...
Notices and Warranty
Page 1
... above in Section D(2)), or as provided for in the small claims court of Product: Color image scanner Model: J441F/J441C/J441A/J441A Marketing Name: ES-C220/ES-C380W/ES-C320W/RR-400W Epson America, Inc. These limits are responsible for repair or replacement. Located at (562) 276-4382 (United States), or (905) 709-3839 (Canada) between you may be sent to the jurisdiction...
... above in Section D(2)), or as provided for in the small claims court of Product: Color image scanner Model: J441F/J441C/J441A/J441A Marketing Name: ES-C220/ES-C380W/ES-C320W/RR-400W Epson America, Inc. These limits are responsible for repair or replacement. Located at (562) 276-4382 (United States), or (905) 709-3839 (Canada) between you may be sent to the jurisdiction...
