User Manual
Page 9
... pull tractor Printing on Special Paper Adjusting the paper-thickness lever Multi-part forms Labels Envelopes Changing the Printer Settings Printer setting descriptions Character spacing Shape of zero Skip-over-perforation Character table Auto line feed Page length Auto ...23 2-24 2-24 2-24 2-24 2-28 2-29 2-31 Chapter 3 Troubleshooting Problems and Solutions 3-2 Power Supply 3-2 Power is not being supplied 3-2 Printing 3-3 The printer does not print 3-3 The print is faint or uneven 3-4 Dots are missing in printed characters or graphics 3-4 Printed characters are not what ...
... pull tractor Printing on Special Paper Adjusting the paper-thickness lever Multi-part forms Labels Envelopes Changing the Printer Settings Printer setting descriptions Character spacing Shape of zero Skip-over-perforation Character table Auto line feed Page length Auto ...23 2-24 2-24 2-24 2-24 2-28 2-29 2-31 Chapter 3 Troubleshooting Problems and Solutions 3-2 Power Supply 3-2 Power is not being supplied 3-2 Printing 3-3 The printer does not print 3-3 The print is faint or uneven 3-4 Dots are missing in printed characters or graphics 3-4 Printed characters are not what ...
User Manual
Page 68
Chapter 3 Troubleshooting Problems and Solutions 3-2 Power Supply 3-2 Power is not being supplied 3-2 Printing 3-3 The printer does not print 3-3 The print is faint or uneven 3-4 Dots are missing in printed characters or graphics 3-4 Printed characters are not what you expected 3-5 The print position is not what you expected 3-5 Paper Handling 3-6 Single ... tractor does not work properly 3-9 Using the pull tractor with the push tractor, continuous paper does not feed properly 3-10 With color upgrade kit installed, printer doesn't operate properly 3-10 Troubleshooting 3-1
Chapter 3 Troubleshooting Problems and Solutions 3-2 Power Supply 3-2 Power is not being supplied 3-2 Printing 3-3 The printer does not print 3-3 The print is faint or uneven 3-4 Dots are missing in printed characters or graphics 3-4 Printed characters are not what you expected 3-5 The print position is not what you expected 3-5 Paper Handling 3-6 Single ... tractor does not work properly 3-9 Using the pull tractor with the push tractor, continuous paper does not feed properly 3-10 With color upgrade kit installed, printer doesn't operate properly 3-10 Troubleshooting 3-1
User Manual
Page 69
..."Running the Self Test" on . Then send data from your dealer or qualified service person for assistance. Power Supply Power is operating properly. 3-2 Troubleshooting Plug another electrical device, such as a lamp, into the electrical outlet. If the self test works properly the problem probably lies in hexadecimal format.... The lights on the control panel do not go on page 1-10. If the self test does not work, contact your computer. The printer prints all the codes it receives in the computer, the software, or the interface cable. Check that the power cord is controlled by an...
..."Running the Self Test" on . Then send data from your dealer or qualified service person for assistance. Power Supply Power is operating properly. 3-2 Troubleshooting Plug another electrical device, such as a lamp, into the electrical outlet. If the self test works properly the problem probably lies in hexadecimal format.... The lights on the control panel do not go on page 1-10. If the self test does not work, contact your computer. The printer prints all the codes it receives in the computer, the software, or the interface cable. Check that the power cord is controlled by an...
User Manual
Page 70
... out. Replace the ribbon cartridge. Check the software's printer settings. Check both the printer and computer specifications. Load paper in the printer. The ribbon may be out of paper. Troubleshooting 3-3 If the voltages do not match, unplug the printer and contact your electrical outlet. Check that the printer's voltage rating matches the voltage of the interface...
... out. Replace the ribbon cartridge. Check the software's printer settings. Check both the printer and computer specifications. Load paper in the printer. The ribbon may be out of paper. Troubleshooting 3-3 If the voltages do not match, unplug the printer and contact your electrical outlet. Check that the printer's voltage rating matches the voltage of the interface...
User Manual
Page 71
... faint or uneven Printed characters have the print head replaced. 3-4 Troubleshooting The print head is missing in printed characters or graphics A line of dots is damaged. Turn off the printer and check for a paper jam or ribbon jam. Turn off the printer and turn it on , check for a paper jam, a ...ribbon jam or other problems. Let the printer cool. Then try to have parts missing at...
... faint or uneven Printed characters have the print head replaced. 3-4 Troubleshooting The print head is missing in printed characters or graphics A line of dots is damaged. Turn off the printer and check for a paper jam or ribbon jam. Turn off the printer and turn it on , check for a paper jam, a ...ribbon jam or other problems. Let the printer cool. Then try to have parts missing at...
User Manual
Page 72
Dots are missing in the ribbon or the ribbon has come loose. Check that the software is too much slack in random positions. For instructions, see page 1-16. Your software may be overriding your software program. See "Getting the results you expect" on the control panel does not print. Troubleshooting 3-5...Re-install the ribbon cartridge as described on the page, or the bottom part of one page is possible to the loading position for your printer. Printed characters are printing labels.) Page length does not match the length of the next page. Also, it if necessary. Check the page...
Dots are missing in the ribbon or the ribbon has come loose. Check that the software is too much slack in random positions. For instructions, see page 1-16. Your software may be overriding your software program. See "Getting the results you expect" on the control panel does not print. Troubleshooting 3-5...Re-install the ribbon cartridge as described on the page, or the bottom part of one page is possible to the loading position for your printer. Printed characters are printing labels.) Page length does not match the length of the next page. Also, it if necessary. Check the page...
User Manual
Page 73
...in the Appendix. Continuous paper may be left . See "Changing the Printer Settings" on page 2-20. Set the paper-release lever to eject the page. Make sure the printer cover is closed . 3-6 Troubleshooting Paper Handling Single sheets do not feed properly Paper does not feed. See... the paper specifications in the printer. Paper does not eject completely. If you 're using continuous paper...
...in the Appendix. Continuous paper may be left . See "Changing the Printer Settings" on page 2-20. Set the paper-release lever to eject the page. Make sure the printer cover is closed . 3-6 Troubleshooting Paper Handling Single sheets do not feed properly Paper does not feed. See... the paper specifications in the printer. Paper does not eject completely. If you 're using continuous paper...
User Manual
Page 74
...printing position accurate. Make sure the edge guide postions are closed . Check that the holes on again. Troubleshooting 3-7 Use paper that the paper-release lever is not obstructed. Make sure the printer cover is within the specified range. See the paper specifications in the Appendix. If this happens, raise the...long. Continuous paper does not feed properly The tractor does not feed the paper. Check that your paper supply may have come off the printer, move the lever, and turn it on the sides of your paper supply is crooked or the paper jams. The position of the ...
...printing position accurate. Make sure the edge guide postions are closed . Check that the holes on again. Troubleshooting 3-7 Use paper that the paper-release lever is not obstructed. Make sure the printer cover is within the specified range. See the paper specifications in the Appendix. If this happens, raise the...long. Continuous paper does not feed properly The tractor does not feed the paper. Check that your paper supply may have come off the printer, move the lever, and turn it on the sides of your paper supply is crooked or the paper jams. The position of the ...
User Manual
Page 75
.... Paper may be jammed near the print head. Make sure the edge guide positions are correct. There may be only one sheet left in the printer. The cut-sheet feeder may have tried to change the paper-release lever position. Make sure the paper-release lever is within the specified length... range described in the cut -sheet feeder, the paper does not feed properly The paper does not feed. Add more paper. 3-8 Troubleshooting The paper does not eject properly. Return the paper-release lever to the single-sheet position. Re-install it as described on the...
.... Paper may be jammed near the print head. Make sure the edge guide positions are correct. There may be only one sheet left in the printer. The cut-sheet feeder may have tried to change the paper-release lever position. Make sure the paper-release lever is within the specified length... range described in the cut -sheet feeder, the paper does not feed properly The paper does not feed. Add more paper. 3-8 Troubleshooting The paper does not eject properly. Return the paper-release lever to the single-sheet position. Re-install it as described on the...
User Manual
Page 77
... . The desired color or certain characters are not aligned correctly. Adjust the position of the sprockets to check the printer setting and adjust as needed.If your software program is capable of the paper. Remove slack lengthwise by rotating the ... or the paper jams. The pull tractor and push tractor sprockets are not printed. With color upgrade kit installed, printer doesn't operate properly The lights on the control panel do not go on page 2-32. Using the pull tractor ...not be installed properly. Your software program may have too much slack. See Chapter 2. 3-10 Troubleshooting
... . The desired color or certain characters are not aligned correctly. Adjust the position of the sprockets to check the printer setting and adjust as needed.If your software program is capable of the paper. Remove slack lengthwise by rotating the ... or the paper jams. The pull tractor and push tractor sprockets are not printed. With color upgrade kit installed, printer doesn't operate properly The lights on the control panel do not go on page 2-32. Using the pull tractor ...not be installed properly. Your software program may have too much slack. See Chapter 2. 3-10 Troubleshooting
User Manual
Page 95
...-thickness lever, adjusting, 2-16 PAPER PARK, 2-3 Parallel interface, 1-13-14 Parity bit, 2-24 PAUSE button, 2-3, 2-22 light, 2-2, 2-22 Plugging in the printer, 1-9 Power supply, troubleshooting, 3-2-3 Printer assembling, 1-4-9 changing the settings, 2-19-24 choosing a place for, 1-3 commands, sending, A-10 plugging in, 1-9 settings, 2-19-24, A-9 specifications, A-2-7 Printing on continuous paper, 2-7-15 on single ...
...-thickness lever, adjusting, 2-16 PAPER PARK, 2-3 Parallel interface, 1-13-14 Parity bit, 2-24 PAUSE button, 2-3, 2-22 light, 2-2, 2-22 Plugging in the printer, 1-9 Power supply, troubleshooting, 3-2-3 Printer assembling, 1-4-9 changing the settings, 2-19-24 choosing a place for, 1-3 commands, sending, A-10 plugging in, 1-9 settings, 2-19-24, A-9 specifications, A-2-7 Printing on continuous paper, 2-7-15 on single ...
User Manual
Page 96
T Tractor, 2-32 pull, 2-11-15 push, 2-7-11 unit, 2-28-29 Troubleshooting, 3-1-11 U Unpacking printer, 1-2 Upgrade kit, color, 2-31-34 Using command summary, A-10 control panel, 2-2-4 parallel interface, 1-13-14 printer, 2-1-34 serial interface, 1-15-16 W Warnings, cautions, and notes, 2 Where to get help for United Kingdom users, iv for United States users, iii Windows, Microsoft, 1-17 Z Zero, shape of, 2-22 Index 3
T Tractor, 2-32 pull, 2-11-15 push, 2-7-11 unit, 2-28-29 Troubleshooting, 3-1-11 U Unpacking printer, 1-2 Upgrade kit, color, 2-31-34 Using command summary, A-10 control panel, 2-2-4 parallel interface, 1-13-14 printer, 2-1-34 serial interface, 1-15-16 W Warnings, cautions, and notes, 2 Where to get help for United Kingdom users, iv for United States users, iii Windows, Microsoft, 1-17 Z Zero, shape of, 2-22 Index 3