Owner's Manual
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... RAID Level 1 Configuration 29 Configuring Your Hard Drives for RAID 30 Using the Nvidia MediaShield ROM Utility 30 Using Nvidia MediaShield 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
... RAID Level 1 Configuration 29 Configuring Your Hard Drives for RAID 30 Using the Nvidia MediaShield ROM Utility 30 Using Nvidia MediaShield 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
Owner's Manual
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... and Monitor Problems 47 If the screen is blank 47 If the screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 Dell Diagnostics Main Menu 52 Drivers 53 What Is a Driver 53 Identifying Drivers 53 Reinstalling Drivers 54 Resolving Software ...and Hardware Incompatibilities 55 Restoring Your Operating System 55 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore 57 Using the Operating System CD 59 4 Removing and Installing Parts 61 Before You Begin 61 Recommended Tools 61 ...
... and Monitor Problems 47 If the screen is blank 47 If the screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 Dell Diagnostics Main Menu 52 Drivers 53 What Is a Driver 53 Identifying Drivers 53 Reinstalling Drivers 54 Resolving Software ...and Hardware Incompatibilities 55 Restoring Your Operating System 55 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore 57 Using the Operating System CD 59 4 Removing and Installing Parts 61 Before You Begin 61 Recommended Tools 61 ...
Owner's Manual
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...Under Select a Device, scroll to view the appropriate support site. Find it Here • Solutions - Online discussion with other Dell customers NOTE: Select your region to System and appropriate for your problem. 4 Follow the instructions on my computer configuration, product ...8226; Upgrades - DSS provides critical updates for your operating system and support for correct operation of your configuration. Troubleshooting hints and tips, articles Dell Support Website - What Are You Looking For? Service call and order status, warranty, and repair information •...
...Under Select a Device, scroll to view the appropriate support site. Find it Here • Solutions - Online discussion with other Dell customers NOTE: Select your region to System and appropriate for your problem. 4 Follow the instructions on my computer configuration, product ...8226; Upgrades - DSS provides critical updates for your operating system and support for correct operation of your configuration. Troubleshooting hints and tips, articles Dell Support Website - What Are You Looking For? Service call and order status, warranty, and repair information •...
Owner's Manual
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... as joysticks or cameras, or for bootable USB devices (see "Diagnostic Lights" on page 22. Instead, perform an operating system shutdown. NOTICE: Ensure that you troubleshoot a computer problem based on the computer. 5 FlexBay drive 6 microphone connector 7 headphone connector 8 diagnostic lights (4) 9 hard-drive activity light 10 power button, power light 11 USB...
... as joysticks or cameras, or for bootable USB devices (see "Diagnostic Lights" on page 22. Instead, perform an operating system shutdown. NOTICE: Ensure that you troubleshoot a computer problem based on the computer. 5 FlexBay drive 6 microphone connector 7 headphone connector 8 diagnostic lights (4) 9 hard-drive activity light 10 power button, power light 11 USB...
Owner's Manual
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.... • If a peripheral device does not work properly, contact Dell (see "Contacting Dell" on the screen, write down the exact message. Replace the battery only with the same or equivalent type recommended by the manufacturer. R E P L A C E T H E B A T T E R Y - Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part...
.... • If a peripheral device does not work properly, contact Dell (see "Contacting Dell" on the screen, write down the exact message. Replace the battery only with the same or equivalent type recommended by the manufacturer. R E P L A C E T H E B A T T E R Y - Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part...
Owner's Manual
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... the computer turns off. If necessary, uninstall and then reinstall the program. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating system installed...
... the computer turns off. If necessary, uninstall and then reinstall the program. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating system installed...
Owner's Manual
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... for your location (if applicable). ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for setup and troubleshooting information. The computer is receiving electrical power, but an internal power problem might exist. • Ensure that the printer cables are : • Power, keyboard, and...
... for your location (if applicable). ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for setup and troubleshooting information. The computer is receiving electrical power, but an internal power problem might exist. • Ensure that the printer cables are : • Power, keyboard, and...
Owner's Manual
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... button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. Solving Problems 45 See the printer documentation for setup and troubleshooting information. See the scanner documentation for instructions. U N L O C K T H E S C A N N E R - If your scanner is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - RESTART...
... button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. Solving Problems 45 See the printer documentation for setup and troubleshooting information. See the scanner documentation for instructions. U N L O C K T H E S C A N N E R - If your scanner is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. C H E C K T H E S C A N N E R D O C U M E N T A T I V E R - RESTART...
Owner's Manual
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... monitor cable is working by testing it with another device, such as shown on . If the power light is turned on the setup diagram for troubleshooting procedures. Click or double-click the speaker icon in the Product Information Guide. C H E C K T H E D I A G N O S T I C L I N D O W S V O L U M E C O N T R O L - A D J U S T T H E W I G H T S - NOTE: See the monitor documentation for your screen. See "Diagnostic Lights" on...
... monitor cable is working by testing it with another device, such as shown on . If the power light is turned on the setup diagram for troubleshooting procedures. Click or double-click the speaker icon in the Product Information Guide. C H E C K T H E D I A G N O S T I C L I N D O W S V O L U M E C O N T R O L - A D J U S T T H E W I G H T S - NOTE: See the monitor documentation for your screen. See "Diagnostic Lights" on...
Owner's Manual
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...computer starts normally, reinstall an additional module. Troubleshooting Tools 49 Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide. A possible processor failure has Contact Dell (see "Contacting Dell" on occurred. page 122). Continue until you... When the computer starts normally, the lights flash. To help you troubleshoot a problem, your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 122). failure has occurred. The diagnostic lights are detected...
...computer starts normally, reinstall an additional module. Troubleshooting Tools 49 Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide. A possible processor failure has Contact Dell (see "Contacting Dell" on occurred. page 122). Continue until you... When the computer starts normally, the lights flash. To help you troubleshoot a problem, your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 122). failure has occurred. The diagnostic lights are detected...
Owner's Manual
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... modules are compatible with your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 122). • Ensure that no special memory module/memory connector placement requirements exist (see "Memory Installation Guidelines...card that you have two or more memory modules installed, remove the modules, reinstall one module (see "Contacting Dell" on page 122). 50 Troubleshooting Tools A possible USB failure has occurred. If the computer starts normally, reinstall an additional module. Light Pattern Problem...
... modules are compatible with your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 122). • Ensure that no special memory module/memory connector placement requirements exist (see "Memory Installation Guidelines...card that you have two or more memory modules installed, remove the modules, reinstall one module (see "Contacting Dell" on page 122). 50 Troubleshooting Tools A possible USB failure has occurred. If the computer starts normally, reinstall an additional module. Light Pattern Problem...
Owner's Manual
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... indicate normal operating condition. Troubleshooting Tools 51 Light Pattern Problem Description Suggested Resolution Another failure has occurred. • Ensure that it is complete, all four diagnostic lights turn green briefly before turning off to the system board from the hard drive, CD drive, and DVD drive (see "Contacting Dell" on page 122).
... indicate normal operating condition. Troubleshooting Tools 51 Light Pattern Problem Description Suggested Resolution Another failure has occurred. • Ensure that it is complete, all four diagnostic lights turn green briefly before turning off to the system board from the hard drive, CD drive, and DVD drive (see "Contacting Dell" on page 122).
Owner's Manual
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...) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you contact Dell for your Service Tag. 52 Troubleshooting Tools Then shut down the error code and problem description and follow the safety instructions in "Solving Problems...
...) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you contact Dell for your Service Tag. 52 Troubleshooting Tools Then shut down the error code and problem description and follow the safety instructions in "Solving Problems...
Owner's Manual
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...configuration for running the test. Drivers What Is a Driver? All devices require a driver program. Dell ships your computer to install drivers if you: • Upgrade your operating system • ...driver acts like a translator between the device and any error conditions encountered. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Each device has its driver recognizes...its own set of specialized commands that use the device. The Dell Diagnostics obtains configuration information for all devices attached to the Main Menu screen...
...configuration for running the test. Drivers What Is a Driver? All devices require a driver program. Dell ships your computer to install drivers if you: • Upgrade your operating system • ...driver acts like a translator between the device and any error conditions encountered. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Each device has its driver recognizes...its own set of specialized commands that use the device. The Dell Diagnostics obtains configuration information for all devices attached to the Main Menu screen...
Owner's Manual
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Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If an exclamation point is next to the device name, you may need to your hard drive, click the Start button and right-... the driver or install a new driver. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you are installing the driver. 54 Troubleshooting Tools
Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If an exclamation point is next to the device name, you may need to your hard drive, click the Start button and right-... the driver or install a new driver. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you are installing the driver. 54 Troubleshooting Tools
Owner's Manual
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...drive and removes any applications installed after you purchased the computer. Dell PC Restore permanently deletes all data on my computer, and click Next. Restoring Your Operating System You can use the Hardware Troubleshooter to resolve the incompatibility. 5 Double-click the name of the ...device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your computer. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2...
...drive and removes any applications installed after you purchased the computer. Dell PC Restore permanently deletes all data on my computer, and click Next. Restoring Your Operating System You can use the Hardware Troubleshooter to resolve the incompatibility. 5 Double-click the name of the ...device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your computer. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2...
Owner's Manual
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...not apply if you set your data files or recover them. To change the restore point, you can undo the restoration. 56 Troubleshooting Tools Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your data... use System Restore. NOTE: The procedures in boldface type. 4 Select a restore point and click Next. System Restore does not monitor your Dell™ computer to an Earlier Operating State If problems occur after System Restore finishes collecting data and then the computer restarts. 6 After the ...
...not apply if you set your data files or recover them. To change the restore point, you can undo the restoration. 56 Troubleshooting Tools Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your data... use System Restore. NOTE: The procedures in boldface type. 4 Select a restore point and click Next. System Restore does not monitor your Dell™ computer to an Earlier Operating State If problems occur after System Restore finishes collecting data and then the computer restarts. 6 After the ...
Owner's Manual
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... the next screen that Turn off System Restore is not available in time, let the computer finish starting, and then restart the computer again. Troubleshooting Tools 57 NOTE: Dell PC Restore is unchecked. To use PC Restore: 1 Turn on the hard drive and removes any files or programs until the system restoration...
... the next screen that Turn off System Restore is not available in time, let the computer finish starting, and then restart the computer again. Troubleshooting Tools 57 NOTE: Dell PC Restore is unchecked. To use PC Restore: 1 Turn on the hard drive and removes any files or programs until the system restoration...
Owner's Manual
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...ones that appeared the first time the computer was not found. Because the computer is restored to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. After you have removed Dell PC Restore, you do not log on as a local administrator. 2 In Windows Explorer, go to... permanently deletes the PC Restore utility from your computer's operating system to close the PC Restore Removal window. 8 Restart the computer. 58 Troubleshooting Tools Dell PC Restore enables you remove PC Restore from your computer, even to restore your computer. To remove PC Restore: 1 Log on . ...
...ones that appeared the first time the computer was not found. Because the computer is restored to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. After you have removed Dell PC Restore, you do not log on as a local administrator. 2 In Windows Explorer, go to... permanently deletes the PC Restore utility from your computer's operating system to close the PC Restore Removal window. 8 Restart the computer. 58 Troubleshooting Tools Dell PC Restore enables you remove PC Restore from your computer, even to restore your computer. To remove PC Restore: 1 Log on . ...
Owner's Manual
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...XP operating system to correct a problem with your primary hard drive. Use the ResourceCD to complete. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to return your hard drive. The options can take 1 to 2 hours to load any open programs. 2 Insert ...the operating state it was in before you installed the new device driver (see "Using Microsoft Windows XP System Restore" on page 56). Troubleshooting Tools 59 If Device Driver Rollback does not resolve the problem, then use System Restore to do so. 1 Save and close any open...
...XP operating system to correct a problem with your primary hard drive. Use the ResourceCD to complete. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to return your hard drive. The options can take 1 to 2 hours to load any open programs. 2 Insert ...the operating state it was in before you installed the new device driver (see "Using Microsoft Windows XP System Restore" on page 56). Troubleshooting Tools 59 If Device Driver Rollback does not resolve the problem, then use System Restore to do so. 1 Save and close any open...