Administration Guide
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... IP Phone Expansion Module 7914 (SCCP Phones Only) 9-18 Resetting or Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE...
... IP Phone Expansion Module 7914 (SCCP Phones Only) 9-18 Resetting or Restoring the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE...
Administration Guide
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... phone, the previously configured MD5 shared secret is not configured for Cisco Unified IP Phones - After the barge occurs, Cisco Unified Communications Manager classifies the call , even if the phone that is used to barge is deleted. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE ...Overview of the Cisco Unified IP Phone Understanding Security Features for encryption. Disabled-If the switch does not support multiple 802.1X-compliant devices on the same port, you disable 802.1X authentication or perform a factory reset on page 4-37 for Cisco Unified Communications ...
... phone, the previously configured MD5 shared secret is not configured for Cisco Unified IP Phones - After the barge occurs, Cisco Unified Communications Manager classifies the call , even if the phone that is used to barge is deleted. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE ...Overview of the Cisco Unified IP Phone Understanding Security Features for encryption. Disabled-If the switch does not support multiple 802.1X-compliant devices on the same port, you disable 802.1X authentication or perform a factory reset on page 4-37 for Cisco Unified Communications ...
Administration Guide
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...factory reset of the phone's model number and unique MAC address displayed in this format: CP--SEP- The password must be between 6 and 32 characters, consisting of any combination of numbers or letters. See the "Troubleshooting Cisco Unified IP Phone Security" section on the Cisco Unified IP Phone... Determines whether 802.1X authentication is deleted. 1. Press Save. domain, always set as Network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 4-49 Shared Secret-Choose a password to Enabled or Disabled...
...factory reset of the phone's model number and unique MAC address displayed in this format: CP--SEP- The password must be between 6 and 32 characters, consisting of any combination of numbers or letters. See the "Troubleshooting Cisco Unified IP Phone Security" section on the Cisco Unified IP Phone... Determines whether 802.1X authentication is deleted. 1. Press Save. domain, always set as Network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 4-49 Shared Secret-Choose a password to Enabled or Disabled...
Administration Guide
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... certificate (used for the phone, the CTL file installs automatically when the phone reboots or resets. running on the phone. Identifier of the certificate trust list (CTL) file that is not installed on the phone. For more information about...phone. For more information about how to manage the MIC for Cisco Unified Communications Manager 6.0 7-2 OL-11953-01 Identifier of the phone. Serial number of the factory-installed load Display only-cannot configure. Display only-cannot configure. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for your phone, refer to Cisco...
... certificate (used for the phone, the CTL file installs automatically when the phone reboots or resets. running on the phone. Identifier of the certificate trust list (CTL) file that is not installed on the phone. For more information about...phone. For more information about how to manage the MIC for Cisco Unified Communications Manager 6.0 7-2 OL-11953-01 Identifier of the phone. Serial number of the factory-installed load Display only-cannot configure. Display only-cannot configure. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for your phone, refer to Cisco...
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... TFTP Server Settings, page 9-4 • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for additional assistance. For instructions, see the "Performing a Factory Reset" section on the LCD screen, the phone is receiving power: - Symptom: The Cisco Unified IP Phone Does Not Register with a Cisco Unified Communications Manager server. If you are...
... TFTP Server Settings, page 9-4 • Verifying IP Addressing and Routing, page 9-5 • Verifying DNS Settings, page 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for additional assistance. For instructions, see the "Performing a Factory Reset" section on the LCD screen, the phone is receiving power: - Symptom: The Cisco Unified IP Phone Does Not Register with a Cisco Unified Communications Manager server. If you are...
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...Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager These errors typically indicate that the phone has completed a factory reset while 802.1X was enabled. To enable it, see the "Call Statistics Screen" section on page 7-17). A factory reset...secret. 9-14 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for information on enabling 802.1X on the phone. Phone status display as • Temporarily move the phone to verify 802.1X status Once the phone starts up normally...
...Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager These errors typically indicate that the phone has completed a factory reset while 802.1X was enabled. To enable it, see the "Call Statistics Screen" section on page 7-17). A factory reset...secret. 9-14 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for information on enabling 802.1X on the phone. Phone status display as • Temporarily move the phone to verify 802.1X status Once the phone starts up normally...
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... Cisco Verify that the Cisco Unified IP Phone Expansion Module 7914 Unified IP Phone Expansion Module is defined in Cisco Unified Communications Manager. 7914 are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-19 • Performing a Factory Reset, page 9-20 9-18 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone Expansion Module 7914. Resetting or Restoring the Cisco Unified IP Phone...
... Cisco Verify that the Cisco Unified IP Phone Expansion Module 7914 Unified IP Phone Expansion Module is defined in Cisco Unified Communications Manager. 7914 are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-19 • Performing a Factory Reset, page 9-20 9-18 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone Expansion Module 7914. Resetting or Restoring the Cisco Unified IP Phone...
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... 66 on and off , press and hold #. Resetting or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Performing a Factory Reset When you press the keys out of sequence, the factory reset will not take place. 9-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 The phone begins its default value: • CTL file-Erased...
... 66 on and off , press and hold #. Resetting or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Performing a Factory Reset When you press the keys out of sequence, the factory reset will not take place. 9-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 The phone begins its default value: • CTL file-Erased...
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..., a list of calls that are based on concealment events. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone. Do not power down the phone until it completes the factory reset process and the main screen appears. This softkey is available only when the Cisco Unified IP Phone is a Cisco Unified IP Phone. You can report problems with QRT. For more information...
..., a list of calls that are based on concealment events. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the Cisco Unified IP Phone. Do not power down the phone until it completes the factory reset process and the main screen appears. This softkey is available only when the Cisco Unified IP Phone is a Cisco Unified IP Phone. You can report problems with QRT. For more information...
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...Transport Protocol See RTP Recording Tone 4-31 Recording Tone Duration 4-32 Recording Tone Local Volume 4-32 Recording Tone Remote Volume 4-32 redial 5-21 reset, factory 9-20 resetting basic 9-19 Cisco Unified IP phone 9-18 continuously 9-8 intentionally 9-11 methods 9-19 ring activity 5-21 ringer, indicator for 1-5 RingList.xml file format 6-2 S SCCP, description ...Security Mode 4-38 Voice VLAN Enabled 4-38 Web Access Enabled 4-38 Security Configuration menu (on Device menu) IN-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01
...Transport Protocol See RTP Recording Tone 4-31 Recording Tone Duration 4-32 Recording Tone Local Volume 4-32 Recording Tone Remote Volume 4-32 redial 5-21 reset, factory 9-20 resetting basic 9-19 Cisco Unified IP phone 9-18 continuously 9-8 intentionally 9-11 methods 9-19 ring activity 5-21 ringer, indicator for 1-5 RingList.xml file format 6-2 S SCCP, description ...Security Mode 4-38 Voice VLAN Enabled 4-38 Web Access Enabled 4-38 Security Configuration menu (on Device menu) IN-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01