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... Head 68 Replacing an Ink Tank 69 Printing the Nozzle Check Pattern 74 Print Head Cleaning 78 Print Head Deep Cleaning 81 Cleaning the Printer 83 Transporting the Printer 85 Printing Media 89 Compatible Media Types 90 Envelopes ...92 High Resolution Paper HR-101N 96 Glossy Photo Paper GP-301/GP-301N... 102 Photo Paper Pro PR-101 104 Photo Paper Pro PC-101S 107 Transparencies CF-102 109 T-Shirt Transfers TR-201 111 Banner Paper 113 Troubleshooting 116 Cannot Install the Printer Driver 117 Print Quality is Poor or Contains Errors 119 3
... Head 68 Replacing an Ink Tank 69 Printing the Nozzle Check Pattern 74 Print Head Cleaning 78 Print Head Deep Cleaning 81 Cleaning the Printer 83 Transporting the Printer 85 Printing Media 89 Compatible Media Types 90 Envelopes ...92 High Resolution Paper HR-101N 96 Glossy Photo Paper GP-301/GP-301N... 102 Photo Paper Pro PR-101 104 Photo Paper Pro PC-101S 107 Transparencies CF-102 109 T-Shirt Transfers TR-201 111 Banner Paper 113 Troubleshooting 116 Cannot Install the Printer Driver 117 Print Quality is Poor or Contains Errors 119 3
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 116
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 116
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... the procedures described in Windows, Windows may be installed because another application is running. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. If you are using Windows, delete the printer driver before reinstalling it. ¬ Uninstalling Printer Drivers Note ® If the Installer was not installed correctly, reinstall it. If the...
... the procedures described in Windows, Windows may be installed because another application is running. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly. If you are using Windows, delete the printer driver before reinstalling it. ¬ Uninstalling Printer Drivers Note ® If the Installer was not installed correctly, reinstall it. If the...
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... are no problems with the CD-ROM, contact a Canon service representative. If there is a problem with the Setup Software & User's Guide CD-ROM. In Windows, use Windows Explorer to ensure that the CD-ROM icon is computer dependent. Troubleshooting s If the Installer for the printer driver does not start up automatically when you... the My Computer window, and then double-click the CD-ROM icon. In a Macintosh, check that the CD-ROM can be read. Cannot Install the Printer Driver 118 The CD-ROM drive letter is visible.
... are no problems with the CD-ROM, contact a Canon service representative. If there is a problem with the Setup Software & User's Guide CD-ROM. In Windows, use Windows Explorer to ensure that the CD-ROM icon is computer dependent. Troubleshooting s If the Installer for the printer driver does not start up automatically when you... the My Computer window, and then double-click the CD-ROM icon. In a Macintosh, check that the CD-ROM can be read. Cannot Install the Printer Driver 118 The CD-ROM drive letter is visible.
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Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colours are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colours are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colours are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 119
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colours are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colours are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colours are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 119
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You may need to End of Job Troubleshooting s Confirm the Page Size setting matches the size of the paper loaded in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Then check the Page Size setting in the printer. Print Quality is Poor or Contains Errors 120 Cannot Print to increase the amount of the space on the hard disk. s Check the amount of free space by deleting any unnecessary files. First, check the Page Size setting in the application.
You may need to End of Job Troubleshooting s Confirm the Page Size setting matches the size of the paper loaded in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh. Then check the Page Size setting in the printer. Print Quality is Poor or Contains Errors 120 Cannot Print to increase the amount of the space on the hard disk. s Check the amount of free space by deleting any unnecessary files. First, check the Page Size setting in the application.
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... may not match screen colours perfectly due to basic differences in the methods used to produce colours. If you are Unclear Troubleshooting s Confirm the Media Type setting in the printer driver matches the type of ink, replace it with a new one. Colour control settings and environmental differences can also affect...
... may not match screen colours perfectly due to basic differences in the methods used to produce colours. If you are Unclear Troubleshooting s Confirm the Media Type setting in the printer driver matches the type of ink, replace it with a new one. Colour control settings and environmental differences can also affect...
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If this does not resolve the problem, there may be a problem with your application program. Print Quality is Poor or Contains Errors 122 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it.
If this does not resolve the problem, there may be a problem with your application program. Print Quality is Poor or Contains Errors 122 Troubleshooting Meaningless Characters or Symbols are Printed s If the problem only occurs when printing a specific document, try editing the document and then printing it.
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s Print the nozzle check pattern to ensure that ink is Poor or Contains Errors 123 Print Quality is output correctly. Contact a Canon service representative. s Ensure you dispose of the protective cap and protective tape from a print head. If the nozzle check pattern does not print... Cleaning If the problem is empty. You can only print on the correct side of the media. Note ® Always ensure you are Wrong Troubleshooting s If a specific colour does not print, check whether the corresponding ink tank is not resolved after cleaning the print head several times,...
s Print the nozzle check pattern to ensure that ink is Poor or Contains Errors 123 Print Quality is output correctly. Contact a Canon service representative. s Ensure you dispose of the protective cap and protective tape from a print head. If the nozzle check pattern does not print... Cleaning If the problem is empty. You can only print on the correct side of the media. Note ® Always ensure you are Wrong Troubleshooting s If a specific colour does not print, check whether the corresponding ink tank is not resolved after cleaning the print head several times,...
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Print Quality is Poor or Contains Errors 124 Ensure you align the print head every time you install a new print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Follow the instructions on the screen. Straight Lines are Misaligned Troubleshooting s Align the print head.
Print Quality is Poor or Contains Errors 124 Ensure you align the print head every time you install a new print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment. Follow the instructions on the screen. Straight Lines are Misaligned Troubleshooting s Align the print head.
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Follow the instructions on the screen. Print Quality is Poor or Contains Errors 125 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the pull-down menu, and then click Print Head Alignment.
Follow the instructions on the screen. Print Quality is Poor or Contains Errors 125 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the pull-down menu, and then click Print Head Alignment.
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Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 126 s In the printer driver settings, select a higher print quality setting.
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. Print Quality is Poor or Contains Errors 126 s In the printer driver settings, select a higher print quality setting.
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s Reduce the Intensity setting in the printer driver and try printing again. Printed Paper Curls or Ink Blots Troubleshooting s Use high resolution paper or photo paper to adjust the intensity. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e. Print Quality is Poor or Contains Errors 127 pictures with intense colours or photographs).
s Reduce the Intensity setting in the printer driver and try printing again. Printed Paper Curls or Ink Blots Troubleshooting s Use high resolution paper or photo paper to adjust the intensity. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink (i.e. Print Quality is Poor or Contains Errors 127 pictures with intense colours or photographs).
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Print Quality is Poor or Contains Errors 128 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Colour icon and then drag the Intensity slide bar to set the intensity.
Print Quality is Poor or Contains Errors 128 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Colour icon and then drag the Intensity slide bar to set the intensity.
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Print Quality is dry, enable the Pause Page printer driver setting. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 129 Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or adjust the Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. You can either remove each sheet has printed.
Print Quality is dry, enable the Pause Page printer driver setting. Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 129 Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or adjust the Ink Drying Wait Time to open the Custom Settings dialog box. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. You can either remove each sheet has printed.
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s You may need to clean some internal parts of A4 or Letter plain paper in the printer. 2 Hold down menu. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the pull-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 130
s You may need to clean some internal parts of A4 or Letter plain paper in the printer. 2 Hold down menu. 4 Drag the Ink Drying Wait Time slide bar, and then click Send. Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings from the pull-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 130
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If you use non-Canon brand paper heavier than 105 g/m2 (28 lb). With Borderless Printing, the print quality may decrease or smudging may scratch the printed surface. If the ... print head and the paper. Print Quality is Poor or Contains Errors 131 Use Photo Paper Pro or Glossy Photo Paper. Printed Surface is Scratched Troubleshooting s Ensure you are using suitable paper. • The paper weight must not be resolved by simply turning the paper over. Clean the print head fi...
If you use non-Canon brand paper heavier than 105 g/m2 (28 lb). With Borderless Printing, the print quality may decrease or smudging may scratch the printed surface. If the ... print head and the paper. Print Quality is Poor or Contains Errors 131 Use Photo Paper Pro or Glossy Photo Paper. Printed Surface is Scratched Troubleshooting s Ensure you are using suitable paper. • The paper weight must not be resolved by simply turning the paper over. Clean the print head fi...
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... the Colour icon and drag the Intensity slide bar to adjust the intensity. This may absorb too much ink and become scratched. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to set the intensity...
... the Colour icon and drag the Intensity slide bar to adjust the intensity. This may absorb too much ink and become scratched. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Colour Adjustment, and then click Set. 3 Drag the Intensity slide bar to set the intensity...
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White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". Print Quality is Poor or Contains Errors 133 If a specific colour does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. For details on print head alignment, refer to check the ink output.
White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". Print Quality is Poor or Contains Errors 133 If a specific colour does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. For details on print head alignment, refer to check the ink output.
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Colours are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Print Quality is Poor or Contains Errors 134 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.
Colours are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Print Quality is Poor or Contains Errors 134 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.