Users Manual - English
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...the corona wire...84 Cleaning the drum unit ...86 Cleaning the paper pick-up roller...93 Packing and shipping the machine ...95 5 Troubleshooting 99 Identifying your problem ...99 Error messages in the Status Monitor 100 Paper handling ...102 Paper jams and how to clear them ...104... Web Based Management (Web browser 129 Symbol and character sets list...130 Quick reference for bar code control commands (HL-2250DN / HL-2270DW only) ...132 Print bar codes or expanded characters 132 B Appendix (for Europe and Other Countries) 139 Brother numbers ...139 C Appendix (for USA and Canada) 140...
...the corona wire...84 Cleaning the drum unit ...86 Cleaning the paper pick-up roller...93 Packing and shipping the machine ...95 5 Troubleshooting 99 Identifying your problem ...99 Error messages in the Status Monitor 100 Paper handling ...102 Paper jams and how to clear them ...104... Web Based Management (Web browser 129 Symbol and character sets list...130 Quick reference for bar code control commands (HL-2250DN / HL-2270DW only) ...132 Print bar codes or expanded characters 132 B Appendix (for Europe and Other Countries) 139 Brother numbers ...139 C Appendix (for USA and Canada) 140...
Users Manual - English
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... cable is securely connected to the correct machine port. Machine does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. If you did not solve your problem with the above checks, identify your problem First, check the... and the computer. The correct driver for the machine has been chosen and is installed. The computer is turned on page 118.) 5 5 5 5 5 99 5 Troubleshooting 5 You can correct most problems by yourself.
... cable is securely connected to the correct machine port. Machine does not print: If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. If you did not solve your problem with the above checks, identify your problem First, check the... and the computer. The correct driver for the machine has been chosen and is installed. The computer is turned on page 118.) 5 5 5 5 5 99 5 Troubleshooting 5 You can correct most problems by yourself.
Users Manual - English
Page 104
... the machine for 15 minutes with the machine. See Acceptable paper and other print media on page 3. Load the same size paper that meets Brother's recommended paper specifications. Buy a new drum unit to be replaced soon. Error message CARTRIDGE ERROR DRUM END SOON DRUM ERROR DRUM STOP DUPLEX DISABLED 1 FRONT... how to the following table. Cancel the print job if you use paper that you want to delete the remaining data in the machine memory. Troubleshooting Error messages in the Status Monitor 5 The Status Monitor will need to replace the current one.
... the machine for 15 minutes with the machine. See Acceptable paper and other print media on page 3. Load the same size paper that meets Brother's recommended paper specifications. Buy a new drum unit to be replaced soon. Error message CARTRIDGE ERROR DRUM END SOON DRUM ERROR DRUM STOP DUPLEX DISABLED 1 FRONT... how to the following table. Cancel the print job if you use paper that you want to delete the remaining data in the machine memory. Troubleshooting Error messages in the Status Monitor 5 The Status Monitor will need to replace the current one.
Users Manual - English
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... roller may be dirty. Sometimes it is straight. See Go button on page 3. Load the same size paper that meets Brother's recommended paper specifications. See Service call error Check the LED indication to delete the remaining data in the current driver setting....is paper in the paper tray, and then try again. SIZE ERROR DX 1 Choose a paper size which is for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only. 101 Troubleshooting Error message Action NO PAPER T1 The paper tray may be out of your document: • Graphics 1 •...
... roller may be dirty. Sometimes it is straight. See Go button on page 3. Load the same size paper that meets Brother's recommended paper specifications. See Service call error Check the LED indication to delete the remaining data in the current driver setting....is paper in the paper tray, and then try again. SIZE ERROR DX 1 Choose a paper size which is for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only. 101 Troubleshooting Error message Action NO PAPER T1 The paper tray may be out of your document: • Graphics 1 •...
Users Manual - English
Page 106
Troubleshooting Paper handling 5 First, make sure it is curled, straighten it before printing. The machine does not feed paper from the manual feed slot. When printing ... you are using paper that the cable is connected to clear them on page 104.) The machine does not print. Make sure that meets Brother's recommended paper specifications. (See Acceptable paper and other print media on page 3.) Problem Recommendation The machine does not feed paper. If there is paper...
Troubleshooting Paper handling 5 First, make sure it is curled, straighten it before printing. The machine does not feed paper from the manual feed slot. When printing ... you are using paper that the cable is connected to clear them on page 104.) The machine does not print. Make sure that meets Brother's recommended paper specifications. (See Acceptable paper and other print media on page 3.) Problem Recommendation The machine does not feed paper. If there is paper...
Users Manual - English
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Troubleshooting Problem The paper slides off , lift up the output tray support flap 2. 103 Recommendation Lift up the output tray support flap 1. 5 If the paper curls and slides off the top output tray.
Troubleshooting Problem The paper slides off , lift up the output tray support flap 2. 103 Recommendation Lift up the output tray support flap 1. 5 If the paper curls and slides off the top output tray.
Users Manual - English
Page 108
... the remaining jammed paper has been removed from the machine. Clear the jammed paper as shown below , you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes for the machine to cool down. • To prevent any degradation to clear them ...you can install the paper tray first, and then close the front cover. If the machine still does not start printing automatically, press Go. Troubleshooting Paper jams and how to the print quality, DO NOT touch the shaded parts shown in the illustrations. The machine will resume printing automatically. ...
... the remaining jammed paper has been removed from the machine. Clear the jammed paper as shown below , you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes for the machine to cool down. • To prevent any degradation to clear them ...you can install the paper tray first, and then close the front cover. If the machine still does not start printing automatically, press Go. Troubleshooting Paper jams and how to the print quality, DO NOT touch the shaded parts shown in the illustrations. The machine will resume printing automatically. ...
Users Manual - English
Page 109
...one time and prevents paper jams. • Please confirm that you add new paper. This helps prevent multiple sheets of the paper tray opening. 105 Troubleshooting Note • Always remove all paper from feeding through the machine at least 10 minutes to cool down. 5 b Slowly take out the drum unit... then this may release the paper so you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may cause a paper jam in the machine....
...one time and prevents paper jams. • Please confirm that you add new paper. This helps prevent multiple sheets of the paper tray opening. 105 Troubleshooting Note • Always remove all paper from feeding through the machine at least 10 minutes to cool down. 5 b Slowly take out the drum unit... then this may release the paper so you have not installed a drum unit or have installed both a toner cartridge and a drum unit in your Brother machine. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may cause a paper jam in the machine....
Users Manual - English
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e Use both hands to the machine caused by static electricity, DO NOT touch the electrodes shown in at this point. d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. 5 c Close the front cover. Note Do not put the drum unit and toner cartridge assembly on a piece of the machine. Troubleshooting IMPORTANT • We recommend that you accidentally spill or scatter toner. • To prevent damage to slowly pull out the jammed paper. 106
e Use both hands to the machine caused by static electricity, DO NOT touch the electrodes shown in at this point. d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. 5 c Close the front cover. Note Do not put the drum unit and toner cartridge assembly on a piece of the machine. Troubleshooting IMPORTANT • We recommend that you accidentally spill or scatter toner. • To prevent damage to slowly pull out the jammed paper. 106
Users Manual - English
Page 111
i Close the fuser cover and the back cover (face-up output tray). g Pull down the tabs at the left and right hand sides to open the fuser cover (1). 5 1 h Using both hands, gently pull the jammed paper out of the fuser unit. Troubleshooting f Open the back cover (face-up output tray). 107
i Close the fuser cover and the back cover (face-up output tray). g Pull down the tabs at the left and right hand sides to open the fuser cover (1). 5 1 h Using both hands, gently pull the jammed paper out of the fuser unit. Troubleshooting f Open the back cover (face-up output tray). 107
Users Manual - English
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m Put the duplex tray back in the machine. 108 Troubleshooting j Pull the duplex tray completely out of the machine. 5 k Pull the jammed paper out of the machine or the duplex tray. l Make sure that the jammed paper does not remain under the machine from static electricity.
m Put the duplex tray back in the machine. 108 Troubleshooting j Pull the duplex tray completely out of the machine. 5 k Pull the jammed paper out of the machine or the duplex tray. l Make sure that the jammed paper does not remain under the machine from static electricity.
Users Manual - English
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Troubleshooting n Put the paper tray firmly back in the illustrations. 109 o Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 5 IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. • To avoid print quality problems, DO NOT touch the shaded parts shown in the machine.
Troubleshooting n Put the paper tray firmly back in the illustrations. 109 o Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 5 IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. • To avoid print quality problems, DO NOT touch the shaded parts shown in the machine.
Users Manual - English
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s Make sure that the Error LED is off and then, the Ready LED lights. Troubleshooting p Put the toner cartridge back into the drum unit until you put the cartridge in properly, the green lock lever will lift automatically. 5 q Open the front cover. r Close the front cover. If the machine does not start printing automatically, press Go. 110 If you hear it lock into the machine. Put the drum unit and toner cartridge assembly back into place.
s Make sure that the Error LED is off and then, the Ready LED lights. Troubleshooting p Put the toner cartridge back into the drum unit until you put the cartridge in properly, the green lock lever will lift automatically. 5 q Open the front cover. r Close the front cover. If the machine does not start printing automatically, press Go. 110 If you hear it lock into the machine. Put the drum unit and toner cartridge assembly back into place.
Users Manual - English
Page 115
Using non-Brother supplies may be on , may cause this print fault. See Replacing the toner cartridge on page 71. Put in a new drum unit. See Acceptable ... cartridge on page 71. Put in a new toner cartridge. Call your Brother dealer or Brother Customer Service. 111 See Acceptable paper and other print media on page 3. Make sure that the media type setting in a new drum unit. Troubleshooting Improving the print quality 5 If you are using. See Safety and Legal...
Using non-Brother supplies may be on , may cause this print fault. See Replacing the toner cartridge on page 71. Put in a new drum unit. See Acceptable ... cartridge on page 71. Put in a new toner cartridge. Call your Brother dealer or Brother Customer Service. 111 See Acceptable paper and other print media on page 3. Make sure that the media type setting in a new drum unit. Troubleshooting Improving the print quality 5 If you are using. See Safety and Legal...
Users Manual - English
Page 116
... wire on page 84. The drum unit may be damaged. Put in a new drum unit. Put in a new drum unit. Troubleshooting Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Toner specks Hollow print Recommendation Make sure that you use paper that a torn piece...a new drum unit. All black ABCDEFGH abcdefghijk ABCD abcde 01234 White lines across the page 112 Rough-surfaced paper may be damaged. Call Brother Customer Service. Make sure that you use thinner paper than what you use paper that meets our specifications. See Replacing the drum ...
... wire on page 84. The drum unit may be damaged. Put in a new drum unit. Put in a new drum unit. Troubleshooting Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Toner specks Hollow print Recommendation Make sure that you use paper that a torn piece...a new drum unit. All black ABCDEFGH abcdefghijk ABCD abcde 01234 White lines across the page 112 Rough-surfaced paper may be damaged. Call Brother Customer Service. Make sure that you use thinner paper than what you use paper that meets our specifications. See Replacing the drum ...
Users Manual - English
Page 117
... paper and other print media on page 78. The toner cartridge may have 5 foreign material, such as glue from the sheets may be damaged. Troubleshooting Examples of the drum. If the unpacked drum unit is not solved after printing a few pages, put in a new drum unit. (See Replacing the...
... paper and other print media on page 78. The toner cartridge may have 5 foreign material, such as glue from the sheets may be damaged. Troubleshooting Examples of the drum. If the unpacked drum unit is not solved after printing a few pages, put in a new drum unit. (See Replacing the...
Users Manual - English
Page 118
...cartridge. See Replacing the drum unit on page 78. The toner cartridge may be damaged. Put in a new drum unit. Call your dealer or Brother Customer Printed pages have been in Other Print Options... Put in a new drum unit. Put in a new toner cartridge. High temperatures and high humidity will... the paper stack and then rotate the paper 180 in the paper tray. Open the back cover (face-up output tray) to curl. Troubleshooting Examples of paper in the paper tray and that the paper or other print media is at the home position (a). The drum unit may...
...cartridge. See Replacing the drum unit on page 78. The toner cartridge may be damaged. Put in a new drum unit. Call your dealer or Brother Customer Printed pages have been in Other Print Options... Put in a new drum unit. Put in a new toner cartridge. High temperatures and high humidity will... the paper stack and then rotate the paper 180 in the paper tray. Open the back cover (face-up output tray) to curl. Troubleshooting Examples of paper in the paper tray and that the paper or other print media is at the home position (a). The drum unit may...
Users Manual - English
Page 119
... envelope. 5 Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position. 115 Troubleshooting Examples of paper in the tray or try rotating the paper 180 in the input tray. Make sure that the paper is loaded...
... envelope. 5 Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position. 115 Troubleshooting Examples of paper in the tray or try rotating the paper 180 in the input tray. Make sure that the paper is loaded...
Users Manual - English
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.... on page 32 (For Windows®) or Print Settings on the left and right hand sides are in Media Type settings. 116 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
.... on page 32 (For Windows®) or Print Settings on the left and right hand sides are in Media Type settings. 116 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Users Manual - English
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Troubleshooting Examples of the arrow. 1 5 2 2 1 2 117 on page 32 (For Windows®) or Print Settings on page 43 (For Macintosh). Turn the paper over in ...
Troubleshooting Examples of the arrow. 1 5 2 2 1 2 117 on page 32 (For Windows®) or Print Settings on page 43 (For Macintosh). Turn the paper over in ...