Quick Guide (ENGLISH)
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... computer's mouse or press any key on the screen. STB) with some external devices, the picture may need a firmware upgrade. Troubleshooting If the TV seems to have a problem, first try operating it again. Problem Possible Solution Poor picture Try another channel. / ...Adjust the antenna. Then, adjust the TV volume accordingly. Compare these troubleshooting tips apply, call Samsung customer service at maximum First, check the volume of possible problems and solutions. Please check the digital signal strength and...
... computer's mouse or press any key on the screen. STB) with some external devices, the picture may need a firmware upgrade. Troubleshooting If the TV seems to have a problem, first try operating it again. Problem Possible Solution Poor picture Try another channel. / ...Adjust the antenna. Then, adjust the TV volume accordingly. Compare these troubleshooting tips apply, call Samsung customer service at maximum First, check the volume of possible problems and solutions. Please check the digital signal strength and...
User Manual Ver.1.0 (English)
Page 4
Other Information • Troubleshooting • Picture (Troubleshooting) • Sound (Troubleshooting) • RF (Cable / Antenna) Connection (Troubleshooting) • PC Connection (Troubleshooting) • Network Connection (Troubleshooting) • Others (Troubleshooting) 597 • 3D (Troubleshooting) 635 609 • Anynet+ (HDMI-CEC) (Troubleshooting) 637 616 • AllShare Play (Troubleshooting) 644 • Smart Hub (Troubleshooting) 645 620 • Web Browser (Troubleshooting) 647 623 • Supported Subtitle 624 and AllShare...
Other Information • Troubleshooting • Picture (Troubleshooting) • Sound (Troubleshooting) • RF (Cable / Antenna) Connection (Troubleshooting) • PC Connection (Troubleshooting) • Network Connection (Troubleshooting) • Others (Troubleshooting) 597 • 3D (Troubleshooting) 635 609 • Anynet+ (HDMI-CEC) (Troubleshooting) 637 616 • AllShare Play (Troubleshooting) 644 • Smart Hub (Troubleshooting) 645 620 • Web Browser (Troubleshooting) 647 623 • Supported Subtitle 624 and AllShare...
User Manual Ver.1.0 (English)
Page 252
Select Yes. For more information about Setup, see the paper user manual. ●● Troubleshooting If your TV seems to factory defaults." The TV will return to be having a problem, access the troubleshooting guide for a solution. All settings are reset. The Setup screen appears. appears. 4. The message "All the settings will turn off and on again automatically.
Select Yes. For more information about Setup, see the paper user manual. ●● Troubleshooting If your TV seems to factory defaults." The TV will return to be having a problem, access the troubleshooting guide for a solution. All settings are reset. The Setup screen appears. appears. 4. The message "All the settings will turn off and on again automatically.
User Manual Ver.1.0 (English)
Page 267
Remote Management lets our Call Center access and control your Samsung product remotely to troubleshoot a problem. Use Remote Management only when you have a problem, and contact our Call Center first, before you activate Remote Management. You can find the current number of our Call Center on the Support page at www.samsung.com under Contact
Remote Management lets our Call Center access and control your Samsung product remotely to troubleshoot a problem. Use Remote Management only when you have a problem, and contact our Call Center first, before you activate Remote Management. You can find the current number of our Call Center on the Support page at www.samsung.com under Contact
User Manual Ver.1.0 (English)
Page 601
Menu → Support → Self Diagnosis → Troubleshooting If the TV seems to e-Manual home screen (Menu → Support → e-Manual → Other Information) or press the SUPPORT button, and then search a desired item by selecting a chapter. Other Information Troubleshooting NNTo view a list of all troubleshooting items, go to have a problem, first review this list of possible
Menu → Support → Self Diagnosis → Troubleshooting If the TV seems to e-Manual home screen (Menu → Support → e-Manual → Other Information) or press the SUPPORT button, and then search a desired item by selecting a chapter. Other Information Troubleshooting NNTo view a list of all troubleshooting items, go to have a problem, first review this list of possible
User Manual Ver.1.0 (English)
Page 602
If none of its energy efficient Flickering and Dimming If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the troubleshooting tips apply, visit www.samsung.com/ support or call Samsung customer Service at 1-800-SAMSUNG (1-800726-7864). Also review the Troubleshooting Section in the e-Manual. problems and solution.
If none of its energy efficient Flickering and Dimming If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the troubleshooting tips apply, visit www.samsung.com/ support or call Samsung customer Service at 1-800-SAMSUNG (1-800726-7864). Also review the Troubleshooting Section in the e-Manual. problems and solution.
User Manual Ver.1.0 (English)
Page 612
Cannot Find a Channel Re-run Setup (Go to System → Setup) or run Auto Program. (Go to Channel → Auto Program). NNWatch the troubleshooting videos at www.samsung.com/spsn
Cannot Find a Channel Re-run Setup (Go to System → Setup) or run Auto Program. (Go to Channel → Auto Program). NNWatch the troubleshooting videos at www.samsung.com/spsn
User Manual Ver.1.0 (English)
Page 613
The TV image does not look as good as it did in the store. Store displays are all tuned to Support → Self Diagnosis → Picture Test). If the test image is properly displaying the test image (go to digital, Picture (Troubleshooting) First, perform the Picture Test to see if your TV is properly displayed, the poor picture may be caused by the source or signal.
The TV image does not look as good as it did in the store. Store displays are all tuned to Support → Self Diagnosis → Picture Test). If the test image is properly displaying the test image (go to digital, Picture (Troubleshooting) First, perform the Picture Test to see if your TV is properly displayed, the poor picture may be caused by the source or signal.
User Manual Ver.1.0 (English)
Page 620
There is no sound or the sound is operating properly. (Go to Support → Self Diagnosis → Sound Test). Sound (Troubleshooting) First, perform the Sound Test to determine if your TV audio is too low at maximum volume. Check the volume setting of the device (Cable/Sat Box, DVD, Blu-ray etc.) If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is operating properly. (Go to Support → Self Diagnosis → Sound Test). Sound (Troubleshooting) First, perform the Sound Test to determine if your TV audio is too low at maximum volume. Check the volume setting of the device (Cable/Sat Box, DVD, Blu-ray etc.) If the audio is OK, the sound problem may caused by the source or signal.
User Manual Ver.1.0 (English)
Page 624
There are Most cable systems use STD. Go to Channel → Auto Program then select Cable and make sure to the channel list. Make sure the coaxial cable is not receiving all channels. Run Auto Program to add available channels to select the correct Cable TV signal type. If you are 3 options, STD, HRC and IRC. RF (Cable / Antenna) Connection (Troubleshooting) The TV is connected securely.
There are Most cable systems use STD. Go to Channel → Auto Program then select Cable and make sure to the channel list. Make sure the coaxial cable is not receiving all channels. Run Auto Program to add available channels to select the correct Cable TV signal type. If you are 3 options, STD, HRC and IRC. RF (Cable / Antenna) Connection (Troubleshooting) The TV is connected securely.
User Manual Ver.1.0 (English)
Page 627
If you are using an HDMI connection, check the audio output setting on your PC's output resolution so it matches a resolution supported by the TV. Set your PC. The video is OK but there is no audio. PC Connection (Troubleshooting) A Mode Not Supported message appears.
If you are using an HDMI connection, check the audio output setting on your PC's output resolution so it matches a resolution supported by the TV. Set your PC. The video is OK but there is no audio. PC Connection (Troubleshooting) A Mode Not Supported message appears.
User Manual Ver.1.0 (English)
Page 628
Run Network Status in the Network menu to a wireless IP router or modem. Make sure the TV is connected to confirm the connection. Software Update over the network fails. Network Connection (Troubleshooting) The wireless network connection failed. If you already have the latest Software (SW) version, SW upgrade will stop.
Run Network Status in the Network menu to a wireless IP router or modem. Make sure the TV is connected to confirm the connection. Software Update over the network fails. Network Connection (Troubleshooting) The wireless network connection failed. If you already have the latest Software (SW) version, SW upgrade will stop.
User Manual Ver.1.0 (English)
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Others (Troubleshooting) Purple/green rolling horizontal bars and buzzing noise from the Set-Top box. If the buzzing stops, this indicates that the Set-Top box has a grounding issue. Replace the Component video cables with a Component cable connection. Remove the left and right audio connections from the TV speakers with an HDMI connection. The picture won't display in full screen.
Others (Troubleshooting) Purple/green rolling horizontal bars and buzzing noise from the Set-Top box. If the buzzing stops, this indicates that the Set-Top box has a grounding issue. Replace the Component video cables with a Component cable connection. Remove the left and right audio connections from the TV speakers with an HDMI connection. The picture won't display in full screen.
User Manual Ver.1.0 (English)
Page 639
The 3D Active Glasses may not work properly if there is a problem, keep other 3D product or electronic devices turned on . If there is any other electronic devices as far away as 3D (Troubleshooting) for LED 6500 ― 7150 Series and PDP TV The 3D Active Glasses are not working correctly Make sure the glasses are turned on near the glasses or TV.
The 3D Active Glasses may not work properly if there is a problem, keep other 3D product or electronic devices turned on . If there is any other electronic devices as far away as 3D (Troubleshooting) for LED 6500 ― 7150 Series and PDP TV The 3D Active Glasses are not working correctly Make sure the glasses are turned on near the glasses or TV.
User Manual Ver.1.0 (English)
Page 641
Anynet+ (HDMI-CEC) (Troubleshooting) Anynet+ does not work. Check if the Anynet+ device power cord is an Anynet+ device. Check the Anynet+ device's Video/ Audio/HDMI cable connections. The Anynet+ system supports Anynet+ devices only. You can connect only one receiver (home theater). Check if the device is properly connected.
Anynet+ (HDMI-CEC) (Troubleshooting) Anynet+ does not work. Check if the Anynet+ device power cord is an Anynet+ device. Check the Anynet+ device's Video/ Audio/HDMI cable connections. The Anynet+ system supports Anynet+ devices only. You can connect only one receiver (home theater). Check if the device is properly connected.
User Manual Ver.1.0 (English)
Page 648
AllShare Play (Troubleshooting) This file may appear because of the high bit rate of the content. Content generally will play but could experience some playability issue. This may not be playable properly.
AllShare Play (Troubleshooting) This file may appear because of the high bit rate of the content. Content generally will play but could experience some playability issue. This may not be playable properly.
User Manual Ver.1.0 (English)
Page 649
Check with the service provider. Smart Hub (Troubleshooting) Some application contents only appear in English. How can I change the language depends on the service provider. Some application services do not work. The ability to the help website for application Refer to change the language? The Application content language may be different from the application user interface language.
Check with the service provider. Smart Hub (Troubleshooting) Some application contents only appear in English. How can I change the language depends on the service provider. Some application services do not work. The ability to the help website for application Refer to change the language? The Application content language may be different from the application user interface language.
User Manual Ver.1.0 (English)
Page 651
Access may be saved, an error message will appear. 4. The Web Browser is connected to a PC. 2. Web Browser (Troubleshooting) 1. To open Web Browser, select Web Browser in Smart Hub. When you attempt to some The Web Browser may be blocked to download a file, and the file could not be displayed differently if the TV is not compatible with Java applications. 3.
Access may be saved, an error message will appear. 4. The Web Browser is connected to a PC. 2. Web Browser (Troubleshooting) 1. To open Web Browser, select Web Browser in Smart Hub. When you attempt to some The Web Browser may be blocked to download a file, and the file could not be displayed differently if the TV is not compatible with Java applications. 3.