User Guide
Page 1
For safe and correct use, be sure to the Machine 2 Getting Started 3 Using the Printer Function 4 Using the Copier Function 5 Using the Scanner Function 6 Using the Fax Function 7 Configuring the Machine Using the Control Panel 8 Configuring the Machine Using Web Image Monitor 9 Troubleshooting 10 Maintenance 11 Appendix Read this manual carefully before using the machine. User Guide 1 Guide to read "Safety Information" before you use this machine and keep it handy for future reference.
For safe and correct use, be sure to the Machine 2 Getting Started 3 Using the Printer Function 4 Using the Copier Function 5 Using the Scanner Function 6 Using the Fax Function 7 Configuring the Machine Using the Control Panel 8 Configuring the Machine Using Web Image Monitor 9 Troubleshooting 10 Maintenance 11 Appendix Read this manual carefully before using the machine. User Guide 1 Guide to read "Safety Information" before you use this machine and keep it handy for future reference.
User Guide
Page 8
... Scanner Problems 287 Fax Problems ...288 Error and Status Messages on the Screen 291 Replacing Print Cartridges 299 Replacing the Waste Toner Bottle 304 vi Troubleshooting Overview ...269 Common Problems 270 Paper Feed Problems 271 Removing Printing Jams 272 If paper jams inside the fusing unit 273 If paper jams inside...
... Scanner Problems 287 Fax Problems ...288 Error and Status Messages on the Screen 291 Replacing Print Cartridges 299 Replacing the Waste Toner Bottle 304 vi Troubleshooting Overview ...269 Common Problems 270 Paper Feed Problems 271 Removing Printing Jams 272 If paper jams inside the fusing unit 273 If paper jams inside...
User Guide
Page 13
... avoid injury and prevent damage to the machine, be found in User Guide. ❖ User Guide Provides information about troubleshooting and basic operations for making photocopies, scanning, and sending faxes. Manuals for This Machine Manuals for This Machine Read the... options • Suitable paper types • Procedures to use the printer, copier, scanner, and fax functions • Configuring the machine • Troubleshooting problems and fixing paper jams • Replacing consumables • Checking the status of this manual can be sure to read this. ❖ Quick ...
... avoid injury and prevent damage to the machine, be found in User Guide. ❖ User Guide Provides information about troubleshooting and basic operations for making photocopies, scanning, and sending faxes. Manuals for This Machine Manuals for This Machine Read the... options • Suitable paper types • Procedures to use the printer, copier, scanner, and fax functions • Configuring the machine • Troubleshooting problems and fixing paper jams • Replacing consumables • Checking the status of this manual can be sure to read this. ❖ Quick ...
User Guide
Page 279
Troubleshooting This chapter provides a guide for solving problems in operating the machine. Overview Troubleshooting is divided into the following sections: • p.270 "Common Problems" • p.271 "Paper Feed Problems" • p.282 "Print Quality Problems" • p.283 "Printer Problems" • p.286 "Copier Problems" • p.287 "Scanner Problems" • p.288 "Fax Problems" • p.291 "Error and Status Messages on the Screen" • p.299 "Replacing Print Cartridges" • p.304 "Replacing the Waste Toner Bottle" 269 9.
Troubleshooting This chapter provides a guide for solving problems in operating the machine. Overview Troubleshooting is divided into the following sections: • p.270 "Common Problems" • p.271 "Paper Feed Problems" • p.282 "Print Quality Problems" • p.283 "Printer Problems" • p.286 "Copier Problems" • p.287 "Scanner Problems" • p.288 "Fax Problems" • p.291 "Error and Status Messages on the Screen" • p.299 "Replacing Print Cartridges" • p.304 "Replacing the Waste Toner Bottle" 269 9.
User Guide
Page 280
... Screen". Note ❒ If any of the beep, ring, speaker, and alarm sounds . Adjust the volume of these problems persist, turn on the screen, ta. Troubleshooting Common Problems This section describes how to Off or the low level. "Machine Settings". The power cord is not connected properly. • Make sure that... sure that may occur while operating the machine. Pages are not printed. properly installed. the machine is not defective by the machine is set to troubleshoot common problems that the wall outlet is receiving data.
... Screen". Note ❒ If any of the beep, ring, speaker, and alarm sounds . Adjust the volume of these problems persist, turn on the screen, ta. Troubleshooting Common Problems This section describes how to Off or the low level. "Machine Settings". The power cord is not connected properly. • Make sure that... sure that may occur while operating the machine. Pages are not printed. properly installed. the machine is not defective by the machine is set to troubleshoot common problems that the wall outlet is receiving data.
User Guide
Page 282
Images are gaps between the paper and the paper guides, the pages. Important ❒ Jammed paper may tear. Troubleshooting Problem Solution The printed paper is damp. ASH103S Removing Printing Jams If a paper jam occurs, one of the following messages appear on prints made immediately ...
Images are gaps between the paper and the paper guides, the pages. Important ❒ Jammed paper may tear. Troubleshooting Problem Solution The printed paper is damp. ASH103S Removing Printing Jams If a paper jam occurs, one of the following messages appear on prints made immediately ...
User Guide
Page 284
BPC045S B Lower the blue fusing unit lever, and pull out the jammed paper carefully. BPC047S 9 BPC048S If you cannot find the jammed paper, check for it by pulling down the guide. 274 BPC049S Troubleshooting A Pull the opening lever on the front cover, and then carefully lower the front cover.
BPC045S B Lower the blue fusing unit lever, and pull out the jammed paper carefully. BPC047S 9 BPC048S If you cannot find the jammed paper, check for it by pulling down the guide. 274 BPC049S Troubleshooting A Pull the opening lever on the front cover, and then carefully lower the front cover.
User Guide
Page 286
Troubleshooting If paper has become jammed inside the machine. ❒ When closing the cover, check that the error is difficult to locate, pull out tray 2 to re- After removing the paper, carefully push tray 2 all the way back 9 inside the transfer unit, pull the paper forward. ter closing the front cover, push the upper area of the cover firmly. BPC046S Note ❒ Do not pull out the paper tray (Tray 1). ❒ If paper is jammed in tray 2 but is cleared. 276 move it closes. Af- BAA076S C Using both hands, carefully push up the front cover until it .
Troubleshooting If paper has become jammed inside the machine. ❒ When closing the cover, check that the error is difficult to locate, pull out tray 2 to re- After removing the paper, carefully push tray 2 all the way back 9 inside the transfer unit, pull the paper forward. ter closing the front cover, push the upper area of the cover firmly. BPC046S Note ❒ Do not pull out the paper tray (Tray 1). ❒ If paper is jammed in tray 2 but is cleared. 276 move it closes. Af- BAA076S C Using both hands, carefully push up the front cover until it .
User Guide
Page 288
Troubleshooting Removing Scanning Jams When the following message appears on the screen, follow the procedure below to pull the original too hard, as it . Be careful not to remove the original jammed in the ADF: "ADF Jam Open ADF Cover and Clear Jam" A Open the ADF cover. BAA109S B Gently pull the jammed original to remove it may rip. 9 BAA110S C If you cannot pull out the jammed original easily, unlock the paper feed roller by raising the blue lever. 278 BAA150S
Troubleshooting Removing Scanning Jams When the following message appears on the screen, follow the procedure below to pull the original too hard, as it . Be careful not to remove the original jammed in the ADF: "ADF Jam Open ADF Cover and Clear Jam" A Open the ADF cover. BAA109S B Gently pull the jammed original to remove it may rip. 9 BAA110S C If you cannot pull out the jammed original easily, unlock the paper feed roller by raising the blue lever. 278 BAA150S
User Guide
Page 290
BAA167S H Put the paper feed roller back in with the roller part facing downwards. BAA154S I Lower the blue lever to remove it. Troubleshooting G Gently pull the jammed original to lock the paper feed roller. 9 BAA155S 280
BAA167S H Put the paper feed roller back in with the roller part facing downwards. BAA154S I Lower the blue lever to remove it. Troubleshooting G Gently pull the jammed original to lock the paper feed roller. 9 BAA155S 280
User Guide
Page 292
... pages are printed. machine where it will not be opened . chine. Use genuine print cartridges only. In this case, adjust color registration by the ma- Troubleshooting Print Quality Problems This section describes likely causes of the machine. Possible Cause Solution There is on a level surface. An old print cartridge is dirty...
... pages are printed. machine where it will not be opened . chine. Use genuine print cartridges only. In this case, adjust color registration by the ma- Troubleshooting Print Quality Problems This section describes likely causes of the machine. Possible Cause Solution There is on a level surface. An old print cartridge is dirty...
User Guide
Page 294
... p.64 "Paper and Other Media". • Select [Mode1], [Mode2] or [Mode3] in [High Humidity Mode] under [Machine Settings]. If rapid change in the image below. Troubleshooting Problem Solution There is calibrating color. Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. Wait for a while...
... p.64 "Paper and Other Media". • Select [Mode1], [Mode2] or [Mode3] in [High Humidity Mode] under [Machine Settings]. If rapid change in the image below. Troubleshooting Problem Solution There is calibrating color. Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. Wait for a while...
User Guide
Page 296
... "Cleaning". • Before placing originals on the printed surface is not set correctly. The original is not dry. Black spots appear when photocopying a photographic print. Troubleshooting Copier Problems This section describes photocopy problems and possible solutions. On the control panel, change the [Sort] setting under copy settings to the rear left...
... "Cleaning". • Before placing originals on the printed surface is not set correctly. The original is not dry. Black spots appear when photocopying a photographic print. Troubleshooting Copier Problems This section describes photocopy problems and possible solutions. On the control panel, change the [Sort] setting under copy settings to the rear left...
User Guide
Page 298
... 1XXX84 Solution An original has been jammed inside the ADF while sending a fax in an error code that you can make calls using the telephone. Troubleshooting Fax Problems This section describes fax problems and possible solutions. ❖ When an error code appears on the Activity Report/TX Report The table below...
... 1XXX84 Solution An original has been jammed inside the ADF while sending a fax in an error code that you can make calls using the telephone. Troubleshooting Fax Problems This section describes fax problems and possible solutions. ❖ When an error code appears on the Activity Report/TX Report The table below...
User Guide
Page 299
... right size in the paper tray. 289 Load paper of the right size. Cannot print received faxes. • The paper tray is properly connected to troubleshoot problems that do not produce an error code. 9 Problem Solution Cannot send faxes. Replace the print cartridge. Load paper in its place. Replace the print...
... right size in the paper tray. 289 Load paper of the right size. Cannot print received faxes. • The paper tray is properly connected to troubleshoot problems that do not produce an error code. 9 Problem Solution Cannot send faxes. Replace the print cartridge. Load paper in its place. Replace the print...
User Guide
Page 300
Troubleshooting Problem Solution Faxes you sent appears blank when received. See p.91 "Placing Originals". Adjust the image density. Image density is dry. rear side of received ...
Troubleshooting Problem Solution Faxes you sent appears blank when received. See p.91 "Placing Originals". Adjust the image density. Image density is dry. rear side of received ...
User Guide
Page 302
...-Copy 2-in-1 or 4-in [Print Quality] to [Speed] or [Standard]. Cannot Copy Insert Paper to ADF 2-in-1, 4-in the [Paper Size] setting. See p.217 "Ma- Troubleshooting Message Causes Solutions Bypass Tray Paper Size Mismatch?Y/N The paper size set for the document differs from the size of {Color Start} key to begin...
...-Copy 2-in-1 or 4-in [Print Quality] to [Speed] or [Standard]. Cannot Copy Insert Paper to ADF 2-in-1, 4-in the [Paper Size] setting. See p.217 "Ma- Troubleshooting Message Causes Solutions Bypass Tray Paper Size Mismatch?Y/N The paper size set for the document differs from the size of {Color Start} key to begin...
User Guide
Page 304
... specified by an authorized dealer. Resend the fax in parts as several smaller individual faxes, or send at a lower resolution. See p.299 "Replacing Print Cartridges". Troubleshooting 9 294 Message Causes Solutions Email Size Limit Exceeded Press Clear Key The scan file exceeds the size limit for printing copies in the [Paper Size...
... specified by an authorized dealer. Resend the fax in parts as several smaller individual faxes, or send at a lower resolution. See p.299 "Replacing Print Cartridges". Troubleshooting 9 294 Message Causes Solutions Email Size Limit Exceeded Press Clear Key The scan file exceeds the size limit for printing copies in the [Paper Size...
User Guide
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... be reached. If originals are still to resend it back on the network. Error A reception error occurred, and the fax could not be received correctly. Troubleshooting Message Causes Solutions Near Memory Full Memory has almost reached capacity during sort copy. turn it .
... be reached. If originals are still to resend it back on the network. Error A reception error occurred, and the fax could not be received correctly. Troubleshooting Message Causes Solutions Near Memory Full Memory has almost reached capacity during sort copy. turn it .
User Guide
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machine. Remove and replace it with a print cartridge specified by an authorized dealer. 9 298 See p.272 "Removing Printing Jams". A non-supported print cartridge is installed. Troubleshooting Message Upper Misfeed Jam Y toner Independent-supply Causes Solutions Paper has been jammed in the Remove the jammed paper.
machine. Remove and replace it with a print cartridge specified by an authorized dealer. 9 298 See p.272 "Removing Printing Jams". A non-supported print cartridge is installed. Troubleshooting Message Upper Misfeed Jam Y toner Independent-supply Causes Solutions Paper has been jammed in the Remove the jammed paper.