Clearing Jams Guide
Page 2
...photoconductor drum on the underside of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. To reduce the risk of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10...paper jam Touch Status/Supplies to identify the location of the printer. CAUTION-HOT SURFACE: The inside of the cartridge. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Warning-Potential Damage: The jammed paper may be hot. 3 Push the release latch...
...photoconductor drum on the underside of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. To reduce the risk of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10...paper jam Touch Status/Supplies to identify the location of the printer. CAUTION-HOT SURFACE: The inside of the cartridge. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Warning-Potential Damage: The jammed paper may be hot. 3 Push the release latch...
Troubleshooting Guide
Page 3
... possibilities, turn the printer off and then restart the computer. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: • ... dialog. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. TEXT IS LIGHT OR DISAPPEARING • On the Copy screen, touch the Text icon. ...
... possibilities, turn the printer off and then restart the computer. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: • ... dialog. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. TEXT IS LIGHT OR DISAPPEARING • On the Copy screen, touch the Text icon. ...
Troubleshooting Guide
Page 5
... one of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW When 88 Cartridge low appears or when you do not know the IP address of the printer, then print a ... the phone line rings before sending or receiving a fax. Note: If you experience faded print, replace the cartridge. Can receive but not receive faxes These are possible solutions. Disable this feature before the printer answers. TEMPORARILY DISCONNECT...connect it directly to obtain the keypad sequence for the printer. THE TONER MAY BE LOW 88 Cartridge low appears when the...
... one of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW When 88 Cartridge low appears or when you do not know the IP address of the printer, then print a ... the phone line rings before sending or receiving a fax. Note: If you experience faded print, replace the cartridge. Can receive but not receive faxes These are possible solutions. Disable this feature before the printer answers. TEMPORARILY DISCONNECT...connect it directly to obtain the keypad sequence for the printer. THE TONER MAY BE LOW 88 Cartridge low appears when the...
Troubleshooting Guide
Page 8
...type from Print Properties. • For Macintosh users, specify the type from the Print dialog. 8 Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users...one or more information, contact Customer Support. Reinstall the print cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Try ...
...type from Print Properties. • For Macintosh users, specify the type from the Print dialog. 8 Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users...one or more information, contact Customer Support. Reinstall the print cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. Try ...
Troubleshooting Guide
Page 9
...type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper ... . CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in .) Skewed print These are possible solutions. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur every: ...
...type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper ... . CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in .) Skewed print These are possible solutions. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in.) Replace the fuser if the defects occur every: ...
Troubleshooting Guide
Page 10
... is too dark These are possible solutions. Solid black or white streaks These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from a fresh package. • Store paper in the tray: 1 From the printer control ... Make sure the paper type setting matches the paper loaded in its original wrapper until you use it . THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. Print is incorrect, then choose a different fill pattern from a fresh package. • Store paper in the...
... is too dark These are possible solutions. Solid black or white streaks These are possible solutions. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it from a fresh package. • Store paper in the tray: 1 From the printer control ... Make sure the paper type setting matches the paper loaded in its original wrapper until you use it . THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. Print is incorrect, then choose a different fill pattern from a fresh package. • Store paper in the...
Troubleshooting Guide
Page 11
... NOT BE CLEAR Check the paper path around the print cartridge. Clear any paper you see. THERE IS TONER IN THE PAPER PATH Contact Customer Support. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. For more of the printer might be... Customer Support. 11 Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove...
... NOT BE CLEAR Check the paper path around the print cartridge. Clear any paper you see. THERE IS TONER IN THE PAPER PATH Contact Customer Support. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. For more of the printer might be... Customer Support. 11 Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove...
Troubleshooting Guide
Page 12
... of http:// before the printer IP address to know your system administrator. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 THERE IS TONER IN THE PAPER PATH Contact Customer Support. or Canada, call Customer Support, describe the problem you may need ...to access the Embedded Web Server. You need to type https:// instead of the printer. Try one or more of the following : THE PRINT CARTRIDGE...
... of http:// before the printer IP address to know your system administrator. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 THERE IS TONER IN THE PAPER PATH Contact Customer Support. or Canada, call Customer Support, describe the problem you may need ...to access the Embedded Web Server. You need to type https:// instead of the printer. Try one or more of the following : THE PRINT CARTRIDGE...
User's Guide
Page 21
...for more information on the message, including how to give instructions on what you should do so the printer can continue processing, such as Toner Low. • Shows intervention messages to clear it. 7 Tips All menus have a Tips button. Entering the correct PIN unlocks the ...message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Close door or Insert print cartridge. 6 Status/Supplies Appears on the screen when the printer is unlocked and Device Lockout Personal Identification Number (PIN) has been set . Tips ...
...for more information on the message, including how to give instructions on what you should do so the printer can continue processing, such as Toner Low. • Shows intervention messages to clear it. 7 Tips All menus have a Tips button. Entering the correct PIN unlocks the ...message bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Close door or Insert print cartridge. 6 Status/Supplies Appears on the screen when the printer is unlocked and Device Lockout Personal Identification Number (PIN) has been set . Tips ...
User's Guide
Page 142
...of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the ... down the top rear door. 2 Remove the jammed paper. 3 Close the top rear door. 4 Touch Continue. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Note: If the paper is not easy to remove, then open the rear door and remove the paper from a hot...
...of injury from there. 7 Align and reinstall the print cartridge. 8 Close the front cover. 9 Close the multipurpose feeder door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the ... down the top rear door. 2 Remove the jammed paper. 3 Close the top rear door. 4 Touch Continue. Warning-Potential Damage: Do not leave the cartridge exposed to cool before touching. Note: If the paper is not easy to remove, then open the rear door and remove the paper from a hot...
User's Guide
Page 186
... Errors can be customized with the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Cartridge Level Custom Text Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default...; Default is the factory default setting for Type of Message to Display. Menu item Displayed Information Left side Right side Custom Text Black Toner Display When Supply Registers Off Early Warning Low Near End of Life End of Life Type of Message to Display Default Alternate Default Message...
... Errors can be customized with the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Cartridge Level Custom Text Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default...; Default is the factory default setting for Type of Message to Display. Menu item Displayed Information Left side Right side Custom Text Black Toner Display When Supply Registers Off Early Warning Low Near End of Life End of Life Type of Message to Display Default Alternate Default Message...
User's Guide
Page 189
...: 30 seconds is the factory default setting. Single sounds three quick beeps. • Off is the factory default setting for Toner Alarm and Staple Alarm. Menu item Location Alarms Alarm Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout Disabled 5-255 Timeouts Standby Mode Disabled 2-240 Timeouts Power Saver Mode Disabled 2-240...
...: 30 seconds is the factory default setting. Single sounds three quick beeps. • Off is the factory default setting for Toner Alarm and Staple Alarm. Menu item Location Alarms Alarm Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout Disabled 5-255 Timeouts Standby Mode Disabled 2-240 Timeouts Power Saver Mode Disabled 2-240...
User's Guide
Page 246
...to continue printing. 290-294.yy scanner jam Clear all the items necessary to clear the message and continue printing. 88.yy Cartridge nearly low The toner is low. Understanding printer messages 246 62 Disk full Try one or more of the following: • Touch Continue to clear ... following: • Touch Continue to have routine maintenance done. Replace the print cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. Order a maintenance kit, which contains all original documents from the ...
...to continue printing. 290-294.yy scanner jam Clear all the items necessary to clear the message and continue printing. 88.yy Cartridge nearly low The toner is low. Understanding printer messages 246 62 Disk full Try one or more of the following: • Touch Continue to clear ... following: • Touch Continue to have routine maintenance done. Replace the print cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. Order a maintenance kit, which contains all original documents from the ...
User's Guide
Page 253
... front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. Recommended print cartridges and part numbers Part name For the US and Canada Print cartridge Lexmark Return Program Cartridge Regular cartridge X651A11A X651A21A High Yield Print Cartridge X651H11A X651H21A Extra High Yield Print Cartridge High Yield Return Program Print Cartridge for Label Applications Extra High Yield...
... front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. Recommended print cartridges and part numbers Part name For the US and Canada Print cartridge Lexmark Return Program Cartridge Regular cartridge X651A11A X651A21A High Yield Print Cartridge X651H11A X651H21A Extra High Yield Print Cartridge High Yield Return Program Print Cartridge for Label Applications Extra High Yield...
User's Guide
Page 255
... appear on printed pages, order replacement charge rolls. Part name Transfer roll assembly Part number 40X1886 Ordering charge rolls When toner fog or background shading appears on the front or back of printed pages, order a replacement transfer roller. Ordering a fuser To check the ...fuser type (T1 or T2) installed in the printer, remove the print cartridge to properly feed from the tray, order new pick rollers. Part name Charge roll assembly Part number 40X5852 Ordering pick rollers When the paper fails...
... appear on printed pages, order replacement charge rolls. Part name Transfer roll assembly Part number 40X1886 Ordering charge rolls When toner fog or background shading appears on the front or back of printed pages, order a replacement transfer roller. Ordering a fuser To check the ...fuser type (T1 or T2) installed in the printer, remove the print cartridge to properly feed from the tray, order new pick rollers. Part name Charge roll assembly Part number 40X5852 Ordering pick rollers When the paper fails...
User's Guide
Page 259
...unjammed. Setting up e-mail alerts You can have the printer send you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. For more information, see... CD and the Embedded Web Server Administrator's Guide on a network, the Embedded Web Server is installed on the Lexmark Web site at www.lexmark.com. Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks. Administrative support 259...
...unjammed. Setting up e-mail alerts You can have the printer send you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. For more information, see... CD and the Embedded Web Server Administrator's Guide on a network, the Embedded Web Server is installed on the Lexmark Web site at www.lexmark.com. Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks. Administrative support 259...
User's Guide
Page 268
CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the copy. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to a lighter setting. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • ... the upper left corner. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. For more information, see "Cleaning the scanner glass" on the scanner glass. • On the Copy screen...
CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the copy. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to a lighter setting. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • ... the upper left corner. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. For more information, see "Cleaning the scanner glass" on the scanner glass. • On the Copy screen...
User's Guide
Page 273
... into the address field of the printer, then print a network setup page and locate the IP address in the tray. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. To enable both Voice Mail and the printer to ring before the printer answers. Note: If you may disrupt...
... into the address field of the printer, then print a network setup page and locate the IP address in the tray. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. To enable both Voice Mail and the printer to ring before the printer answers. Note: If you may disrupt...
User's Guide
Page 274
...THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to dial. • As an alternative, dial the telephone number manually. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to make sure the shortcut number has been programmed for the number that the quality of your...following : THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax to : • Check that you experience faded print, replace the cartridge. Can receive but not send faxes These are possible solutions. Received fax has poor print quality These are possible solutions. There may have been a problem...
...THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to dial. • As an alternative, dial the telephone number manually. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to make sure the shortcut number has been programmed for the number that the quality of your...following : THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax to : • Check that you experience faded print, replace the cartridge. Can receive but not send faxes These are possible solutions. Received fax has poor print quality These are possible solutions. There may have been a problem...
Help Menu Pages
Page 15
The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines.
The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines.