User's Guide
Page 8
...not lit ...121 Software does not install...122 Page does not print...123 Solving printer communication problems ...124 Understanding Warning levels ...125 Removing and reinstalling the software ...125 Enabling the USB port...125 Print troubleshooting...126 Improving print quality ...126 Poor text and graphic quality...page prints...131 Characters on printout are missing or unexpected ...131 Colors on printout are faded or differ from colors on the screen 132 Copied item does not match the original item...132 Glossy photo paper or transparencies stick together ...133 Page prints with different ...
...not lit ...121 Software does not install...122 Page does not print...123 Solving printer communication problems ...124 Understanding Warning levels ...125 Removing and reinstalling the software ...125 Enabling the USB port...125 Print troubleshooting...126 Improving print quality ...126 Poor text and graphic quality...page prints...131 Characters on printout are missing or unexpected ...131 Colors on printout are faded or differ from colors on the screen 132 Copied item does not match the original item...132 Glossy photo paper or transparencies stick together ...133 Page prints with different ...
User's Guide
Page 9
... Problems when copying, scanning, or faxing ...144 Wrong printer is attached...144 Updating the printer software ...144 Bidirectional communication is not established...145 Experiencing poor quality or incorrect output ...145 Cannot print from digital camera using PictBridge ...146 Partial 4 x 6 in. (10 x 15 cm) photo ...when memory card is inserted ...150 Copy troubleshooting...151 Copier does not respond ...151 Scanner unit does not close...151 Poor copy quality...151 Partial document or photo copies...152 Scan troubleshooting...153 Scanner does not respond ...153 Scan was not successful ...153...
... Problems when copying, scanning, or faxing ...144 Wrong printer is attached...144 Updating the printer software ...144 Bidirectional communication is not established...145 Experiencing poor quality or incorrect output ...145 Cannot print from digital camera using PictBridge ...146 Partial 4 x 6 in. (10 x 15 cm) photo ...when memory card is inserted ...150 Copy troubleshooting...151 Copier does not respond ...151 Scanner unit does not close...151 Poor copy quality...151 Partial document or photo copies...152 Scan troubleshooting...153 Scanner does not respond ...153 Scan was not successful ...153...
User's Guide
Page 10
...card...168 Error messages on the computer screen...169 Clearing error messages...169 Left/Right Cartridge Missing...169 Communication not available...169 General Printing Problem ...170 Ink Low ...170 Out of Memory...170 Out of Paper...170 Fixing a printing failure...170 Unsupported file types found ...171...10 Error messages on memory card...171 Paper Jam ...171 Multiple All-In-Ones found on the printer display...163 Alignment Error...164 Cartridge Error (1102, 1203, 1204, or 120F)...164 Black Ink Low / Color Ink Low / Photo Ink Low ...165 Clear Carrier Jam ...165 Cover Open ...165 Error 1104...
...card...168 Error messages on the computer screen...169 Clearing error messages...169 Left/Right Cartridge Missing...169 Communication not available...169 General Printing Problem ...170 Ink Low ...170 Out of Memory...170 Out of Paper...170 Fixing a printing failure...170 Unsupported file types found ...171...10 Error messages on memory card...171 Paper Jam ...171 Multiple All-In-Ones found on the printer display...163 Alignment Error...164 Cartridge Error (1102, 1203, 1204, or 120F)...164 Black Ink Low / Color Ink Low / Photo Ink Low ...165 Clear Carrier Jam ...165 Cover Open ...165 Error 1104...
User's Guide
Page 14
... 14 Note: If necessary, click All Programs Run. Lexmark Solution Center Description Where to a network (if supported by your printer) • Troubleshooting problems with photos Series. • Scanning (if supported by your printer) 3 Click User's Guide. • Making copies (if supported by your printer supports Macintosh operating systems, see the Mac Help: of the...
... 14 Note: If necessary, click All Programs Run. Lexmark Solution Center Description Where to a network (if supported by your printer) • Troubleshooting problems with photos Series. • Scanning (if supported by your printer) 3 Click User's Guide. • Making copies (if supported by your printer supports Macintosh operating systems, see the Mac Help: of the...
User's Guide
Page 23
...; The alignment page may differ from the one shown. • Streaks on page 35. 5 Paper exit tray Hold paper as it exits. 6 Paper guide Keep paper straight when feeding. 7 Top cover Access the scanner glass. 8 Scanner glass Copy, scan, fax, or remove an item. For more information..., see "Using the control panel" on the alignment page are normal, and do not indicate a problem. Setting up the printer 23 Understanding the parts of the printer 1 6 7 8 5 43 2...
...; The alignment page may differ from the one shown. • Streaks on page 35. 5 Paper exit tray Hold paper as it exits. 6 Paper guide Keep paper straight when feeding. 7 Top cover Access the scanner glass. 8 Scanner glass Copy, scan, fax, or remove an item. For more information..., see "Using the control panel" on the alignment page are normal, and do not indicate a problem. Setting up the printer 23 Understanding the parts of the printer 1 6 7 8 5 43 2...
User's Guide
Page 28
... a computer, but you do need to connect it , other telecommunications devices in the setup steps. If problems occur, see "Setup Troubleshooting" on the back of the printer. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a DSL filter...• Germany • Austria • Switzerland There is required. Choosing a fax connection You can be successfully attached to send and receive faxes. If you remove it to a telephone line to pass through the printer, as described in your telecommunications equipment directly to the wall jack. 2 Connect ...
... a computer, but you do need to connect it , other telecommunications devices in the setup steps. If problems occur, see "Setup Troubleshooting" on the back of the printer. If you want a digital connection such as ISDN, DSL, or ADSL, a third-party device (such as a DSL filter...• Germany • Austria • Switzerland There is required. Choosing a fax connection You can be successfully attached to send and receive faxes. If you remove it to a telephone line to pass through the printer, as described in your telecommunications equipment directly to the wall jack. 2 Connect ...
User's Guide
Page 43
The Solution Center appears with us regarding how you use one of the following methods. Troubleshooting • Learn tips about the current status. • Solve printer problems. • View ink levels and order new print cartridges. Advanced • Change the ...to such printing features as photos, envelopes, cards, banners, iron-on the Solution Center icon. 2 Click Setup and diagnose printer. 1 Click Programs or All Programs Lexmark 5300 Series. 2 Select Solution Center. To open . Print, scan, copy, and fax. - Setting up the printer 43 Use basic features....
The Solution Center appears with us regarding how you use one of the following methods. Troubleshooting • Learn tips about the current status. • Solve printer problems. • View ink levels and order new print cartridges. Advanced • Change the ...to such printing features as photos, envelopes, cards, banners, iron-on the Solution Center icon. 2 Click Setup and diagnose printer. 1 Click Programs or All Programs Lexmark 5300 Series. 2 Select Solution Center. To open . Print, scan, copy, and fax. - Setting up the printer 43 Use basic features....
User's Guide
Page 44
... your printer to work properly, allow the printer software to fix blurry edges. • View ink levels. • Troubleshoot other ink problems. Turning printing voice notification on or off : 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 5300...
... your printer to work properly, allow the printer software to fix blurry edges. • View ink levels. • Troubleshoot other ink problems. Turning printing voice notification on or off : 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 5300...
User's Guide
Page 124
...the sticker and tape have been removed. 1 2 3 Reinsert the cartridges. Solving printer communication problems The printer and the computer cannot exchange data. RECONNECT POWER SUPPLY 1 Press to turn the printer on page 125. You must select the print queue device for each file you... In Windows Vista: Control Panel Printers (under Hardware and Sound). • In Windows XP: Start Printers and Faxes. • In Windows 2000: Start Settings Printers. 2 Double-click the printer queue device. 3 Click Printer. • Make sure no check mark appears next to...
...the sticker and tape have been removed. 1 2 3 Reinsert the cartridges. Solving printer communication problems The printer and the computer cannot exchange data. RECONNECT POWER SUPPLY 1 Press to turn the printer on page 125. You must select the print queue device for each file you... In Windows Vista: Control Panel Printers (under Hardware and Sound). • In Windows XP: Start Printers and Faxes. • In Windows 2000: Start Settings Printers. 2 Double-click the printer queue device. 3 Click Printer. • Make sure no check mark appears next to...
User's Guide
Page 126
...If you find the problem? Troubleshooting 126 Try one or more information, see the computer documentation. Did you are not compatible with this type of the following: CHECK PAPER • Use the appropriate paper for best results use Lexmark Premium Photo Paper. Contact the ... Lexmark 5300 Series. 2 Click Solution Center. 3 Click the Contact Information tab. Your print cartridges are printing photos or other high-quality images, for the document. If USB Host Controller and USB Root Hub are not listed, the USB port is enabled. Print troubleshooting Your printer may...
...If you find the problem? Troubleshooting 126 Try one or more information, see the computer documentation. Did you are not compatible with this type of the following: CHECK PAPER • Use the appropriate paper for best results use Lexmark Premium Photo Paper. Contact the ... Lexmark 5300 Series. 2 Click Solution Center. 3 Click the Contact Information tab. Your print cartridges are printing photos or other high-quality images, for the document. If USB Host Controller and USB Root Hub are not listed, the USB port is enabled. Print troubleshooting Your printer may...
User's Guide
Page 132
...one of the following . Install a new cartridge. MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER The font you have solved the problem, test the solution by sending a document to print. MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Windows may change with the font. Colors...or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 If an exclamation point (!) appears on either of the scanner glass. • Place the item you print. You may not be printed; Use the program that created the document to fix these problems, and then save the changes...
...one of the following . Install a new cartridge. MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER The font you have solved the problem, test the solution by sending a document to print. MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Windows may change with the font. Colors...or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 If an exclamation point (!) appears on either of the scanner glass. • Place the item you print. You may not be printed; Use the program that created the document to fix these problems, and then save the changes...
User's Guide
Page 135
Check the printer status: 1 Do one of the following: • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 If the Printer Status is printing data faster than ...print, it is : • Cannot Communicate, the problem could be hardware or printer software settings. • Ready or Busy Printing, the problem may be that the printer and the computer are not smooth ADJUST THE QUALITY/SPEED SETTINGS 1 With a document or photo open , click File Print. 2 Click...
Check the printer status: 1 Do one of the following: • In Windows Vista, click Control Panel. • In Windows XP or 2000, click Start. 2 Click Programs or All Programs Lexmark 5300 Series. 3 Click Solution Center. 4 If the Printer Status is printing data faster than ...print, it is : • Cannot Communicate, the problem could be hardware or printer software settings. • Ready or Busy Printing, the problem may be that the printer and the computer are not smooth ADJUST THE QUALITY/SPEED SETTINGS 1 With a document or photo open , click File Print. 2 Click...
User's Guide
Page 137
... scanner unit. 2 Remove the print cartridges from the print cartridge carrier. 3 Make sure the sticker and tape are possible solutions. Windows XP users only 1 Click Start Settings Printers and Faxes. 2 Make sure: • The printer icon does not say Paused. Windows 2000 users only 1 Click Start Settings Printers. 2 Right-click the Lexmark...
... scanner unit. 2 Remove the print cartridges from the print cartridge carrier. 3 Make sure the sticker and tape are possible solutions. Windows XP users only 1 Click Start Settings Printers and Faxes. 2 Make sure: • The printer icon does not say Paused. Windows 2000 users only 1 Click Start Settings Printers. 2 Right-click the Lexmark...
User's Guide
Page 138
...PRINTER? Printer is busy printing another job Wait until the printer has finished printing all fonts are trying to fix these problems, and then save the changes for the next time you have the right settings selected. 1 Click Start Settings Printers or Printers and Faxes. 2 Right-click the Lexmark...COMPUTER? See the program documentation for banner printing Banner printing is damaged." Windows may change with the font. IS THERE A PROBLEM WITH THE CONNECTIONS? If it is a TrueType font. Line and page breaks may substitute different fonts. For more information. make...
...PRINTER? Printer is busy printing another job Wait until the printer has finished printing all fonts are trying to fix these problems, and then save the changes for the next time you have the right settings selected. 1 Click Start Settings Printers or Printers and Faxes. 2 Right-click the Lexmark...COMPUTER? See the program documentation for banner printing Banner printing is damaged." Windows may change with the font. IS THERE A PROBLEM WITH THE CONNECTIONS? If it is a TrueType font. Line and page breaks may substitute different fonts. For more information. make...
User's Guide
Page 139
...Try printing a different image. Select Photo from the Quality/Copies tab in Printing Preferences. 1 Click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Quality/Copies tab, make changes as the Printer Status on . Printing a test page 1 Do one of the USB cable is plugged into this port.... 2 Make sure that are finished. 6 If the test page did not print at all or has quality problems, attend to any dialog boxes that the ...
...Try printing a different image. Select Photo from the Quality/Copies tab in Printing Preferences. 1 Click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Quality/Copies tab, make changes as the Printer Status on . Printing a test page 1 Do one of the USB cable is plugged into this port.... 2 Make sure that are finished. 6 If the test page did not print at all or has quality problems, attend to any dialog boxes that the ...
User's Guide
Page 140
... Try one or more information on , the printer may be receiving power. • Press . • Plug the printer into a different electrical outlet. • If the printer is plugged into an electrical outlet. MAKE SURE THE STICKER AND TAPE ARE REMOVED FROM THE PRINT CARTRIDGES 1 Lift the scanner unit...If you are using a black cartridge or photo cartridge, make sure it is properly installed in the right carrier. MAKE SURE THE LEXMARK PRINTER DRIVER IS SET AS THE DEFAULT PRINTER For more of the printer facing you are using a color cartridge, make sure it directly into a ...
... Try one or more information on , the printer may be receiving power. • Press . • Plug the printer into a different electrical outlet. • If the printer is plugged into an electrical outlet. MAKE SURE THE STICKER AND TAPE ARE REMOVED FROM THE PRINT CARTRIDGES 1 Lift the scanner unit...If you are using a black cartridge or photo cartridge, make sure it is properly installed in the right carrier. MAKE SURE THE LEXMARK PRINTER DRIVER IS SET AS THE DEFAULT PRINTER For more of the printer facing you are using a color cartridge, make sure it directly into a ...
User's Guide
Page 141
...." For more information, see "Cable is not connected, is loose, or is damaged The printer cable must be a problem with the performance of the printer. Troubleshooting 141 For more square end of the USB cable into the back of the printer. Checking external devices External devices may be fully connected and undamaged for proper communication...
...." For more information, see "Cable is not connected, is loose, or is damaged The printer cable must be a problem with the performance of the printer. Troubleshooting 141 For more square end of the USB cable into the back of the printer. Checking external devices External devices may be fully connected and undamaged for proper communication...
User's Guide
Page 144
.... 6 Click Start. Updating the printer software The printer software needs to be updated to a lower value 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Productivity Studio icon. 3 From the left corner of the front of the scanner glass. Problems when copying, scanning, or faxing Close other software Close all...
.... 6 Click Start. Updating the printer software The printer software needs to be updated to a lower value 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Productivity Studio icon. 3 From the left corner of the front of the scanner glass. Problems when copying, scanning, or faxing Close other software Close all...
User's Guide
Page 145
...; Characters are missing or unexpected • Colors on printout are possible solutions. Experiencing poor quality or incorrect output See the topic that best describes the problem. • Print is not lit, the printer may not be with different fonts •...photo paper or transparencies stick together Troubleshooting 145 Check to make sure the device is working properly and that the USB cable is plugged into an electrical outlet. These are faded or differ from colors on . MAKE SURE THE EXTERNAL PRINT SERVER IS WORKING If the printer is marked by the USB symbol. The USB...
...; Characters are missing or unexpected • Colors on printout are possible solutions. Experiencing poor quality or incorrect output See the topic that best describes the problem. • Print is not lit, the printer may not be with different fonts •...photo paper or transparencies stick together Troubleshooting 145 Check to make sure the device is working properly and that the USB cable is plugged into an electrical outlet. These are faded or differ from colors on . MAKE SURE THE EXTERNAL PRINT SERVER IS WORKING If the printer is marked by the USB symbol. The USB...
User's Guide
Page 160
..., and install a new print cartridge if necessary. Depending on page 99. Try one or more of the following : CHECK ORIGINAL DOCUMENT Ask the sender to display Caller ID information. Try one or more information, see "Using Caller ID from the software" on the country ... may have been removed. 1 2 3 Reinsert the print cartridges. Printer receives a blank fax These are possible causes and solutions. CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been a problem with the quality of the original document is not displayed CALLER ID PATTERN...
..., and install a new print cartridge if necessary. Depending on page 99. Try one or more of the following : CHECK ORIGINAL DOCUMENT Ask the sender to display Caller ID information. Try one or more information, see "Using Caller ID from the software" on the country ... may have been removed. 1 2 3 Reinsert the print cartridges. Printer receives a blank fax These are possible causes and solutions. CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been a problem with the quality of the original document is not displayed CALLER ID PATTERN...