Troubleshooting Guide
Page 1
...connect over a network is connected to the MFP and the computer. The paper should be sure to complete the installation. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3... User's Guide. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Jams and misfeeds troubleshooting Avoiding Jams Follow these steps: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the MFP...
...connect over a network is connected to the MFP and the computer. The paper should be sure to complete the installation. Lexmark™ X34x Troubleshooting Guide Setup troubleshooting Incorrect language appears on the display 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3... User's Guide. If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Jams and misfeeds troubleshooting Avoiding Jams Follow these steps: Note: Before reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the MFP...
Troubleshooting Guide
Page 2
...and Faxes or Printers. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next ...more information, see the User's Guide. • Only use . • Minimize the number and size of the envelope. Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. For more information, see "Removing and reinstalling the drivers software" on...
...and Faxes or Printers. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next ...more information, see the User's Guide. • Only use . • Minimize the number and size of the envelope. Print and copy troubleshooting MFP does not print or respond • Remove and reinstall the software. For more information, see "Removing and reinstalling the drivers software" on...
Troubleshooting Guide
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...the following hardware are printing a document, wait until the other device is working correctly, connect it directly to Set As Default. Scan troubleshooting Scanner does not respond • Check the display. Disable this feature before sending the scan job. • To change the scanning ...the telephone line. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it is working correctly. • If the telephone line is being used by ...
...the following hardware are printing a document, wait until the other device is working correctly, connect it directly to Set As Default. Scan troubleshooting Scanner does not respond • Check the display. Disable this feature before sending the scan job. • To change the scanning ...the telephone line. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that it is working correctly. • If the telephone line is being used by ...
User's Guide
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... MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents 5
... MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the drivers software 74 Jams and misfeeds troubleshooting 75 Clearing a paper jam 76 Print and copy troubleshooting 84 Print quality troubleshooting 85 Scan troubleshooting ...88 Fax troubleshooting ...89 Error messages troubleshooting 91 Contents 5
User's Guide
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Where to find You can find this document in the MFP box. Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the following resources: Setup sheet Description Where to find The User's Guide gives you instructions for installation ...for using You can find this CD in the MFP box or on the software CD that came with the MFP. • Maintenance • Troubleshooting • Safety CD Description The CD contains drivers, software, and publications files. Lexmark Web site. 1 Finding information about the MFP 7
Where to find You can find this document in the MFP box. Finding information about the MFP The Lexmark™ X340/X340n/X342n Multifunction Printer (MFP) comes with the following resources: Setup sheet Description Where to find The User's Guide gives you instructions for installation ...for using You can find this CD in the MFP box or on the software CD that came with the MFP. • Maintenance • Troubleshooting • Safety CD Description The CD contains drivers, software, and publications files. Lexmark Web site. 1 Finding information about the MFP 7
User's Guide
Page 14
... jack to equipment such as a DSL filter) is an analog device that works best when directly connected to fax 14 If problems occur, see Setup troubleshooting on the computer screen to other equipment. 3 When the software installation screen appears, click Install or Install Now. Getting the MFP ready to fax You...
... jack to equipment such as a DSL filter) is an analog device that works best when directly connected to fax 14 If problems occur, see Setup troubleshooting on the computer screen to other equipment. 3 When the software installation screen appears, click Install or Install Now. Getting the MFP ready to fax You...
User's Guide
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10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
10 Troubleshooting • Setup troubleshooting on page 72 • Jams and misfeeds troubleshooting on page 75 • Print and copy troubleshooting on page 84 • Print quality troubleshooting on page 85 • Scan troubleshooting on page 88 • Fax troubleshooting on page 89 • Error messages troubleshooting on page 91 Troubleshooting 71
User's Guide
Page 72
Setup troubleshooting 72 For Windows XP, click Start to access the My Computer icon. 4 Double-click the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 ... cable from the MFP. 3 Plug the cord all open software applications. 2 Temporarily disable any other electrical devices have been using. 5 Turn on the MFP. Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . 4 Press or repeatedly until...
Setup troubleshooting 72 For Windows XP, click Start to access the My Computer icon. 4 Double-click the CD-ROM drive icon. 5 If necessary, double-click setup.exe. 6 ... cable from the MFP. 3 Plug the cord all open software applications. 2 Temporarily disable any other electrical devices have been using. 5 Turn on the MFP. Setup troubleshooting Symptom Solution Incorrect language appears on the display. 1 Press Menu. 2 Press or repeatedly until MACHINE SETUP appears on the display. 3 Press . 4 Press or repeatedly until...
User's Guide
Page 73
Setup troubleshooting 73 Symptom Unable to connect over a network is securely connected, and the network options are using the correct cable, that it is only available on the X342n. Note: Connecting over a network Solution Make sure you are properly configured. For more information, see Setting the network options (X342n only).
Setup troubleshooting 73 Symptom Unable to connect over a network is securely connected, and the network options are using the correct cable, that it is only available on the X342n. Note: Connecting over a network Solution Make sure you are properly configured. For more information, see Setting the network options (X342n only).
User's Guide
Page 74
For Windows XP, click Start to remove and then reinstall the drivers software. Setup troubleshooting 74 If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Removing and reinstalling the drivers software... reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. If necessary, double-click setup.exe. 3 When the MFP software installation screen ...
For Windows XP, click Start to remove and then reinstall the drivers software. Setup troubleshooting 74 If the software installation screen does not appear: 1 From the desktop, double-click My Computer. Removing and reinstalling the drivers software... reinstalling, shut down and restart the computer. 1 Disconnect the USB cable from the computer. 2 From the desktop, click Start Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. 3 Follow the instructions on the computer screen to the computer. If necessary, double-click setup.exe. 3 When the MFP software installation screen ...
User's Guide
Page 75
Jams and misfeeds troubleshooting Follow these tips to feed Insert a single envelope in the manual feeder, and make sure the guides are positioned correctly. • Make sure the recommended ... • Multiple sheets stick together. For more information about maximum loading amounts for loading by flexing or fanning it back and forth. Jams and misfeeds troubleshooting 75 See Clearing a paper jam on a level surface Paper does not feed. Load a smaller amount of the paper tray. • Do not remove the paper...
Jams and misfeeds troubleshooting Follow these tips to feed Insert a single envelope in the manual feeder, and make sure the guides are positioned correctly. • Make sure the recommended ... • Multiple sheets stick together. For more information about maximum loading amounts for loading by flexing or fanning it back and forth. Jams and misfeeds troubleshooting 75 See Clearing a paper jam on a level surface Paper does not feed. Load a smaller amount of the paper tray. • Do not remove the paper...
User's Guide
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Jams and misfeeds troubleshooting 76 Message 200.xx Paper Jam 201.xx Paper Jam 202.xx Paper Jam 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper ...
Jams and misfeeds troubleshooting 76 Message 200.xx Paper Jam 201.xx Paper Jam 202.xx Paper Jam 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper ...
User's Guide
Page 77
Warning: Do not leave the print cartridge assembly exposed to remove the print cartridge assembly. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 200/201 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to direct light for an extended period of time.
Warning: Do not leave the print cartridge assembly exposed to remove the print cartridge assembly. Extended light exposure can cause print quality problems. Jams and misfeeds troubleshooting 77 200/201 Paper Jam CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns. 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to direct light for an extended period of time.
User's Guide
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Jams and misfeeds troubleshooting 78 3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly.
Jams and misfeeds troubleshooting 78 3 Remove the jammed paper by gently pulling it straight out. 4 Reinsert the print cartridge assembly.
User's Guide
Page 79
Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79 5 Close the front cover. 6 Press Start to resume printing.
Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size. Jams and misfeeds troubleshooting 79 5 Close the front cover. 6 Press Start to resume printing.
User's Guide
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202 Paper Jam CAUTION: The fuser area is hot. Jams and misfeeds troubleshooting 80 Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing.
202 Paper Jam CAUTION: The fuser area is hot. Jams and misfeeds troubleshooting 80 Avoid contact with the fuser area to prevent burns. 1 Open the rear cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the rear cover. 4 Press Start to resume printing.
User's Guide
Page 81
Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. Jams and misfeeds troubleshooting 81 241/242 Paper Jam 1 Open the appropriate paper tray. Open Tray 2 for 241 Paper Jam.
Note: • Open Tray 1 for 242 Paper Jam. • 242 Paper Jam will only occur when Tray 2 is installed. • Tray 2 is optional and may be purchased separately. 2 Remove the jammed paper by gently pulling it straight out. Jams and misfeeds troubleshooting 81 241/242 Paper Jam 1 Open the appropriate paper tray. Open Tray 2 for 241 Paper Jam.
User's Guide
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3 Insert the paper tray. 4 Press Start to resume printing. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. Jams and misfeeds troubleshooting 82
3 Insert the paper tray. 4 Press Start to resume printing. Note: If you receive a 241.18 paper jam at the start of a print job, verify that the media settings match the acutal media size. 251 Paper Jam 1 Remove the jammed paper by gently pulling it straight out of the MFP. 2 Press Start to resume printing. Jams and misfeeds troubleshooting 82
User's Guide
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Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume. Jams and misfeeds troubleshooting 83 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF.
Note: To prevent document jams, use the scanner glass rather than the ADF for thick, thin, or a mixed set of documents. 4 Press Start to resume. Jams and misfeeds troubleshooting 83 290/291/292 Scanner Jam 1 Open the ADF top cover. 2 Remove the jammed paper by gently pulling it straight out. 3 Close the ADF top cover, and then load the documents back into the ADF.
User's Guide
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... and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. Print and copy troubleshooting 84 Remove and reinstall the software. If you are scanning a document... is closed. Close all applications not in the document. For more information, see on page 72. If you are using the MFP. Print and copy troubleshooting Problem MFP does not print or respond Print speed is normal. on page 73.
... and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next to Set As Default. Print and copy troubleshooting 84 Remove and reinstall the software. If you are scanning a document... is closed. Close all applications not in the document. For more information, see on page 72. If you are using the MFP. Print and copy troubleshooting Problem MFP does not print or respond Print speed is normal. on page 73.