User's Guide
Page 5
......55 Ordering paper and other supplies...56 Using genuine Lexmark print cartridges...56 Refilling a print cartridge...57 Recycling Lexmark products...57 Troubleshooting 58 Setup troubleshooting...58 Power button is not lit ...58 Software does not install...58 Page does not print...59 Print troubleshooting...60 Improving print quality ...61 Poor text and graphic quality...61 Poor quality at the edges...
......55 Ordering paper and other supplies...56 Using genuine Lexmark print cartridges...56 Refilling a print cartridge...57 Recycling Lexmark products...57 Troubleshooting 58 Setup troubleshooting...58 Power button is not lit ...58 Software does not install...58 Page does not print...59 Print troubleshooting...60 Improving print quality ...61 Poor text and graphic quality...61 Poor quality at the edges...
User's Guide
Page 6
...not close...63 Poor copy quality...64 Partial document or photo copies...64 Scan troubleshooting...64 Scanner does not respond ...65 Scan was not successful ...65 Scanning takes too long or freezes the computer...65 Poor scanned image quality ...66 Partial document or photo scans...66 Fax troubleshooting...66 Cannot send or ...receive a fax...66 Can send but not receive faxes...67 Can receive but not send faxes...67 Printer receives a blank fax...67 Received fax has poor print quality...68 Jams and misfeeds troubleshooting...68 Paper ...
...not close...63 Poor copy quality...64 Partial document or photo copies...64 Scan troubleshooting...64 Scanner does not respond ...65 Scan was not successful ...65 Scanning takes too long or freezes the computer...65 Poor scanned image quality ...66 Partial document or photo scans...66 Fax troubleshooting...66 Cannot send or ...receive a fax...66 Can send but not receive faxes...67 Can receive but not send faxes...67 Printer receives a blank fax...67 Received fax has poor print quality...68 Jams and misfeeds troubleshooting...68 Paper ...
User's Guide
Page 8
... Click Start Programs or All Programs connects to a computer. Lexmark 2500 Series. 2 Select Lexmark Solution Center. Finding information about the printer 8 It installs with printing, copying, scanning, faxing, paper jams, and misfeeds 3 Click Yes. Tips Help, ... Setup Troubleshooting). • Troubleshooting problems with the other information such as: will be installed. • Using the software (on Windows operating systems) 1 Click Start Programs or All Programs • Loading paper Lexmark 2500 Series. • Printing 2 ...
... Click Start Programs or All Programs connects to a computer. Lexmark 2500 Series. 2 Select Lexmark Solution Center. Finding information about the printer 8 It installs with printing, copying, scanning, faxing, paper jams, and misfeeds 3 Click Yes. Tips Help, ... Setup Troubleshooting). • Troubleshooting problems with the other information such as: will be installed. • Using the software (on Windows operating systems) 1 Click Start Programs or All Programs • Loading paper Lexmark 2500 Series. • Printing 2 ...
User's Guide
Page 11
...be included. Setting up printer hardware and software, and information on setup troubleshooting. 6 Getting Started or Setup Solutions Printed booklet that shipped with the printer. Note: A USB cable may or may look different from the one shown. 4 Installation software CD • Installation software for the printer...only). Note: The complete version of the printer. Note: Your power cord may not be installed into the printer. 2 Color print cartridge Note: Cartridge combinations vary depending on the product purchased. 3 Power cord Attaches to the power supply port located at the...
...be included. Setting up printer hardware and software, and information on setup troubleshooting. 6 Getting Started or Setup Solutions Printed booklet that shipped with the printer. Note: A USB cable may or may look different from the one shown. 4 Installation software CD • Installation software for the printer...only). Note: The complete version of the printer. Note: Your power cord may not be installed into the printer. 2 Color print cartridge Note: Cartridge combinations vary depending on the product purchased. 3 Power cord Attaches to the power supply port located at the...
User's Guide
Page 15
...one of an active Web page. Click To Scan Copy Details • Scan a photo or document. • Save, edit, or share your photo or document. • Copy a photo or document. • Reprint or enlarge your photo. Create printer-friendly versions of these methods: Method 1 Method 2 From the desktop, double-click the Lexmark... this software The Lexmark Imaging Studio The Solution Center Print Properties The Toolbar To Preview, scan, copy, print, or fax documents or photos. Find troubleshooting, maintenance, and cartridge ordering information. Select the best print settings for the ...
...one of an active Web page. Click To Scan Copy Details • Scan a photo or document. • Save, edit, or share your photo or document. • Copy a photo or document. • Reprint or enlarge your photo. Create printer-friendly versions of these methods: Method 1 Method 2 From the desktop, double-click the Lexmark... this software The Lexmark Imaging Studio The Solution Center Print Properties The Toolbar To Preview, scan, copy, print, or fax documents or photos. Find troubleshooting, maintenance, and cartridge ordering information. Select the best print settings for the ...
User's Guide
Page 16
... Photos Photo Greeting Cards Details Browse, print, or share your photos as a multiple-page poster. Photo Packages Print multiple photos in motion. Setup and manage...Welcome screen, Click To Setup and diagnose printer • Check ink levels. • Order print cartridges. • Find maintenance information. • Select other Solution Center tabs for : • Dialing and... Sending • Ringing and Answering • Fax Printing/Reports • Speed Dial and Group Dial numbers Learning about the software 16 Slideshow Poster View your...
... Photos Photo Greeting Cards Details Browse, print, or share your photos as a multiple-page poster. Photo Packages Print multiple photos in motion. Setup and manage...Welcome screen, Click To Setup and diagnose printer • Check ink levels. • Order print cartridges. • Find maintenance information. • Select other Solution Center tabs for : • Dialing and... Sending • Ringing and Answering • Fax Printing/Reports • Speed Dial and Group Dial numbers Learning about the software 16 Slideshow Poster View your...
User's Guide
Page 17
...Center consists of six tabs: From here Printer Status (Main dialog) How To Troubleshooting You can • View the status of these methods: Method 1 Method 2 1 From the desktop, double-click the Lexmark Imaging Studio icon. 2 Click Setup and diagnose printer. 1 Click Start ... Programs or All Programs Lexmark 2500 Series. 2 Select Solution Center. The Solution Center appears with the Maintenance tab open the Solution Center, use one of the printer. Print. - To open . Print projects such as information about the software 17 Learning about ...
...Center consists of six tabs: From here Printer Status (Main dialog) How To Troubleshooting You can • View the status of these methods: Method 1 Method 2 1 From the desktop, double-click the Lexmark Imaging Studio icon. 2 Click Setup and diagnose printer. 1 Click Start ... Programs or All Programs Lexmark 2500 Series. 2 Select Solution Center. The Solution Center appears with the Maintenance tab open the Solution Center, use one of the printer. Print. - To open . Print projects such as information about the software 17 Learning about ...
User's Guide
Page 58
... X. Check that other electrical devices have been using Service Pack 3 or later. Troubleshooting 58 Troubleshooting • "Setup troubleshooting" on page 58 • "Print troubleshooting" on page 60 • "Copy troubleshooting" on page 63 • "Scan troubleshooting" on page 64 • "Fax troubleshooting" on page 66 • "Jams and misfeeds troubleshooting" on page 68 • "Error messages" on page 71 • "Removing...
... X. Check that other electrical devices have been using Service Pack 3 or later. Troubleshooting 58 Troubleshooting • "Setup troubleshooting" on page 58 • "Print troubleshooting" on page 60 • "Copy troubleshooting" on page 63 • "Scan troubleshooting" on page 64 • "Fax troubleshooting" on page 66 • "Jams and misfeeds troubleshooting" on page 68 • "Error messages" on page 71 • "Removing...
User's Guide
Page 59
... page 72. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for drivers or downloads. b Click the links for the latest software. f Select ... except the United States, select your operating system. correctly Troubleshooting 59 Paper may not be loaded Remove and then load paper. USB cable may not be connected Use these steps to install the...on the computer screen. Page does not print Check the control panel If one of the computer. for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer....
... page 72. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for drivers or downloads. b Click the links for the latest software. f Select ... except the United States, select your operating system. correctly Troubleshooting 59 Paper may not be loaded Remove and then load paper. USB cable may not be connected Use these steps to install the...on the computer screen. Page does not print Check the control panel If one of the computer. for any obvious damage. 2 Firmly plug the square end of the USB cable into the back of the printer....
User's Guide
Page 60
.... 1 Uninstall the printer software, and then reinstall it. Print troubleshooting • "Improving print quality" on page 61 • "Poor text and graphic quality" on page 61 • "Poor quality at www.lexmark.com to turn the printer on page 62 Troubleshooting 60 May need to download, and then follow the directions... correctly, visit our Web site at the edges of your printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • Make sure a check mark does appear next to Set As Default. 1 Press to turn the printer off. 2 Disconnect the power ...
.... 1 Uninstall the printer software, and then reinstall it. Print troubleshooting • "Improving print quality" on page 61 • "Poor text and graphic quality" on page 61 • "Poor quality at www.lexmark.com to turn the printer on page 62 Troubleshooting 60 May need to download, and then follow the directions... correctly, visit our Web site at the edges of your printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • Make sure a check mark does appear next to Set As Default. 1 Press to turn the printer off. 2 Disconnect the power ...
User's Guide
Page 61
...print cartridges" on page 52. If print quality has not improved, continue to improve print quality Check the ink levels, and install new print cartridges if necessary. If you want, follow these steps: 1 Align the print cartridges. If print quality is a heavier weight or bright white. Troubleshooting... or photo prints" on page 63 Improving print quality Check paper • Use the appropriate paper for best results use Lexmark Premium Photo Paper or Lexmark Photo Paper. • Use a paper that is still not satisfactory, replace the print cartridges. Check print cartridges If ...
...print cartridges" on page 52. If print quality has not improved, continue to improve print quality Check the ink levels, and install new print cartridges if necessary. If you want, follow these steps: 1 Align the print cartridges. If print quality is a heavier weight or bright white. Troubleshooting... or photo prints" on page 63 Improving print quality Check paper • Use the appropriate paper for best results use Lexmark Premium Photo Paper or Lexmark Photo Paper. • Use a paper that is still not satisfactory, replace the print cartridges. Check print cartridges If ...
User's Guide
Page 62
... may not be For more RAM. Troubleshooting 62 Remove sheets as they To avoid ink smudging when you are working with the following media, remove each sheet are using the borderless feature, use these minimum print margin settings: • Left and right...printed as possible from your system. Use a different brand of the page Check minimum print settings Select the Borderless print feature Be sure paper size matches the printer setting Unless you are printing paper photos or other high-quality images, for all applications not in use Lexmark Premium Photo Paper or Lexmark...
... may not be For more RAM. Troubleshooting 62 Remove sheets as they To avoid ink smudging when you are working with the following media, remove each sheet are using the borderless feature, use these minimum print margin settings: • Left and right...printed as possible from your system. Use a different brand of the page Check minimum print settings Select the Borderless print feature Be sure paper size matches the printer setting Unless you are printing paper photos or other high-quality images, for all applications not in use Lexmark Premium Photo Paper or Lexmark...
User's Guide
Page 63
... page 58. If the light is not on, see "Software may not be installed correctly" on page 60. Select a lower print quality Software may not be installed correctly If one of a printed photo. Copy troubleshooting • "Copier does not respond" on page 63 • "Scanner unit does not close Check for any obstruction keeping the...
... page 58. If the light is not on, see "Software may not be installed correctly" on page 60. Select a lower print quality Software may not be installed correctly If one of a printed photo. Copy troubleshooting • "Copier does not respond" on page 63 • "Scanner unit does not close Check for any obstruction keeping the...
User's Guide
Page 64
...print quality" on page 66 Troubleshooting 64 improve print quality Check quality of original document If the quality of the original document is loaded facedown on the scanner glass in the lower right corner. Are you scanning from If you selected. Partial document or photo copies...; Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in print Check the control If one of the lights is blinking, see "Removing image patterns from photo...
...print quality" on page 66 Troubleshooting 64 improve print quality Check quality of original document If the quality of the original document is loaded facedown on the scanner glass in the lower right corner. Are you scanning from If you selected. Partial document or photo copies...; Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in print Check the control If one of the lights is blinking, see "Removing image patterns from photo...
User's Guide
Page 65
... computer. Scanner does not respond Check the control panel If one of the lights is not lit" on page 58. Troubleshooting 65 Turn off and then restart your printer. 3 Click ...Printing. • Make sure a check mark does appear next to a lower value Close all programs not being used. 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Lexmark... Imaging Studio icon. 3 From the left pane of the Welcome screen, click Scan. 4 Click Custom Settings. 5 Select a lower scan resolution. 6 Click Start. Scan was not successful USB cable...
... computer. Scanner does not respond Check the control panel If one of the lights is not lit" on page 58. Troubleshooting 65 Turn off and then restart your printer. 3 Click ...Printing. • Make sure a check mark does appear next to a lower value Close all programs not being used. 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Lexmark... Imaging Studio icon. 3 From the left pane of the Welcome screen, click Scan. 4 Click Custom Settings. 5 Select a lower scan resolution. 6 Click Start. Scan was not successful USB cable...
User's Guide
Page 66
...being used matches the size you scanning from photos, magazines, or newspapers" on page 58. If you are copying or scanning from photo or glossy paper, a...Lexmark Imaging Studio icon. 3 From the left pane of the Welcome screen, click Scan. 4 Click Custom Settings. 5 Select a higher scan resolution. 6 Click Start. Adjust the quality of the scan 1 Load an original document facedown on the scanner glass in the lower right corner. Fax troubleshooting...; "Received fax has poor print quality" on page 68 Cannot send or receive a fax Check the control If one of the lights is blinking,...
...being used matches the size you scanning from photos, magazines, or newspapers" on page 58. If you are copying or scanning from photo or glossy paper, a...Lexmark Imaging Studio icon. 3 From the left pane of the Welcome screen, click Scan. 4 Click Custom Settings. 5 Select a higher scan resolution. 6 Click Start. Adjust the quality of the scan 1 Load an original document facedown on the scanner glass in the lower right corner. Fax troubleshooting...; "Received fax has poor print quality" on page 68 Cannot send or receive a fax Check the control If one of the lights is blinking,...
User's Guide
Page 67
Call your telephone company to verify the original document was loaded correctly. Troubleshooting 67 Disable this feature before sending a fax. Printer receives a blank fax Check original Ask the sender to obtain the keypad sequence for temporarily ...glass. Check the ink levels, and install a new cartridge if necessary. Can receive but not receive faxes Load paper Check ink Load paper to print any paper jams. Disable Call Waiting temporarily Call Waiting can disrupt fax transmissions. Check cable connections Make sure cable connections for the following hardware are...
Call your telephone company to verify the original document was loaded correctly. Troubleshooting 67 Disable this feature before sending a fax. Printer receives a blank fax Check original Ask the sender to obtain the keypad sequence for temporarily ...glass. Check the ink levels, and install a new cartridge if necessary. Can receive but not receive faxes Load paper Check ink Load paper to print any paper jams. Disable Call Waiting temporarily Call Waiting can disrupt fax transmissions. Check cable connections Make sure cable connections for the following hardware are...
User's Guide
Page 68
... quality of paper into the printer. • Load paper with the print side facing you. (If you are not sure which side is satisfactory. • Resend the fax. Jams and misfeeds troubleshooting • "Paper jams" on page 68 • "Paper or specialty...levels, and install a new print cartridge if necessary. Check paper loading • Load a smaller amount of the telephone line connection. • Increase the fax scan resolution. Received fax has poor print quality Review checklist for supported paper and specialty media Troubleshooting 68 The paper automatically ejects ...
... quality of paper into the printer. • Load paper with the print side facing you. (If you are not sure which side is satisfactory. • Resend the fax. Jams and misfeeds troubleshooting • "Paper jams" on page 68 • "Paper or specialty...levels, and install a new print cartridge if necessary. Check paper loading • Load a smaller amount of the telephone line connection. • Increase the fax scan resolution. Received fax has poor print quality Review checklist for supported paper and specialty media Troubleshooting 68 The paper automatically ejects ...
User's Guide
Page 69
...see "Loading various paper types" on page 21. • Try loading one page, envelope, or sheet of the paper or media, making sure it...Double-click the name of your printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • Make sure a check mark does appear next to turn off the printer. 2 Remove the jammed banner paper...the specialty media is printed Adjust the paper guides Adjust the paper guides: • When using media less than 8.5 inches wide • To rest against the edges of specialty media at a time. Troubleshooting 69 it dry ...
...see "Loading various paper types" on page 21. • Try loading one page, envelope, or sheet of the paper or media, making sure it...Double-click the name of your printer. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • Make sure a check mark does appear next to turn off the printer. 2 Remove the jammed banner paper...the specialty media is printed Adjust the paper guides Adjust the paper guides: • When using media less than 8.5 inches wide • To rest against the edges of specialty media at a time. Troubleshooting 69 it dry ...
User's Guide
Page 70
.... 6 Select Portrait or Landscape. 7 Click OK. 8 Click OK or Print. The print cartridge carriers are closed . 5 Press . If is completely closed . Troubleshooting 70 For more paper. The color print cartridge needs to continue printing or copying. • have a paper jam. 1 Clear the paper jam. Blinking ...blinks rapidly blinks slowly The printer may: • be out of paper in the middle of a print or copy job. 1 Load more information, see "Jams and misfeeds troubleshooting" on page 21. 2 Press to be replaced soon. light is blinking 4 Lift the scanner unit,...
.... 6 Select Portrait or Landscape. 7 Click OK. 8 Click OK or Print. The print cartridge carriers are closed . 5 Press . If is completely closed . Troubleshooting 70 For more paper. The color print cartridge needs to continue printing or copying. • have a paper jam. 1 Clear the paper jam. Blinking ...blinks rapidly blinks slowly The printer may: • be out of paper in the middle of a print or copy job. 1 Load more information, see "Jams and misfeeds troubleshooting" on page 21. 2 Press to be replaced soon. light is blinking 4 Lift the scanner unit,...