Troubleshooting Guide
Page 1
... installed. • The printer driver settings are possible solutions. Solving printing problems Multiple-language PDFs do not print These are using a USB port, make sure the network is securely attached to access the Embedded Web Server. Try one or more of these possibilities, turn the printer back on and connected to the network. • Print a network setup page and check that came with the printer. 1 If the status is blank or displays only diamonds The printer self test failed. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections...
... installed. • The printer driver settings are possible solutions. Solving printing problems Multiple-language PDFs do not print These are using a USB port, make sure the network is securely attached to access the Embedded Web Server. Try one or more of these possibilities, turn the printer back on and connected to the network. • Print a network setup page and check that came with the printer. 1 If the status is blank or displays only diamonds The printer self test failed. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections...
Troubleshooting Guide
Page 3
... of envelope you are using : 1 From the printer control panel, check the settings for paper jams or misfeeds. 3 Make sure paper guides are possible solutions. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to view the envelope feeder instruction sheet. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are possible solutions. Option does not operate correctly or quits after it may not be properly installed. Paper trays These...
... of envelope you are using : 1 From the printer control panel, check the settings for paper jams or misfeeds. 3 Make sure paper guides are possible solutions. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to view the envelope feeder instruction sheet. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are possible solutions. Option does not operate correctly or quits after it may not be properly installed. Paper trays These...
Troubleshooting Guide
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... control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to be serviced. Incorrect margins These are possible solutions. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type...
... control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to be serviced. Incorrect margins These are possible solutions. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type...
Troubleshooting Guide
Page 9
... printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THERE IS TONER IN THE PAPER PATH Clean any toner from the paper path. For more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace...
... printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THERE IS TONER IN THE PAPER PATH Clean any toner from the paper path. For more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace...
User's Guide
Page 2
...37 Printing a menu settings page...38 Printing a network setup page ...38 Setting up the printer software...38 Installing printer software ...38 Updating available options in the printer driver...39 Setting up wireless printing...40 Information you will need to set up the printer on a wireless network 40 Installing the printer on a wireless network (Windows 41 Installing the printer on a wireless network (Macintosh 42 Installing the printer on a wired network...45 Changing port settings after installing a new network Internal Solutions Port 47 Setting up serial printing...49 Loading paper...
...37 Printing a menu settings page...38 Printing a network setup page ...38 Setting up the printer software...38 Installing printer software ...38 Updating available options in the printer driver...39 Setting up wireless printing...40 Information you will need to set up the printer on a wireless network 40 Installing the printer on a wireless network (Windows 41 Installing the printer on a wireless network (Macintosh 42 Installing the printer on a wired network...45 Changing port settings after installing a new network Internal Solutions Port 47 Setting up serial printing...49 Loading paper...
User's Guide
Page 49
... zone. f Click Add. Setting up serial printing In serial printing, data is selected, and then click Next. e Make sure Select Components is transferred one bit at a time. b Click Print & Fax. c Click +. c Double-click Print Center or Printer Setup Utility. f Click More Printers. i Select the printer from the list. b Locate the submenu with serial port settings. c Make any necessary changes to accept the Printer Software License Agreement. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches...
... zone. f Click Add. Setting up serial printing In serial printing, data is selected, and then click Next. e Make sure Select Components is transferred one bit at a time. b Click Print & Fax. c Click +. c Double-click Print Center or Printer Setup Utility. f Click More Printers. i Select the printer from the list. b Locate the submenu with serial port settings. c Make any necessary changes to accept the Printer Software License Agreement. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. It launches...
User's Guide
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... Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page1 Profiles List NetWare Setup Page Print Fonts Print Directory Asset Report Active NIC Standard Network2 Standard USB Parallel Serial SMTP Setup 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network Setup Page...
... Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page1 Profiles List NetWare Setup Page Print Fonts Print Directory Asset Report Active NIC Standard Network2 Standard USB Parallel Serial SMTP Setup 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network Setup Page...
User's Guide
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Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of supplies, the status of profiles stored in the printer Prints a report containing NetWare-specific information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Menu Item Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled...
Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of supplies, the status of profiles stored in the printer Prints a report containing NetWare-specific information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Menu Item Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled...
User's Guide
Page 127
... time the printer waits for Cartridge Alarm and Staple Alarm. Menu item Run Initial setup Yes No Paper Sizes US Metric Output Lighting Normal/Standby Mode • Bright • Dim • Off Power Saver • Bright • Dim • Off Alarms Alarm Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout 5-255 sec Description Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting...
... time the printer waits for Cartridge Alarm and Staple Alarm. Menu item Run Initial setup Yes No Paper Sizes US Metric Output Lighting Normal/Standby Mode • Bright • Dim • Off Power Saver • Bright • Dim • Off Alarms Alarm Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout 5-255 sec Description Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting...
User's Guide
Page 176
... a supported operating system and using a USB port, make sure the network is Not Connected, check the network cables, and then try printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Copies of paper from the standard exit bin. Solving printing problems Multiple-language PDFs do not print These are possible solutions. The Print dialog appears. 3 Select Print as image. 4 Click OK. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING...
... a supported operating system and using a USB port, make sure the network is Not Connected, check the network cables, and then try printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Copies of paper from the standard exit bin. Solving printing problems Multiple-language PDFs do not print These are possible solutions. The Print dialog appears. 3 Select Print as image. 4 Click OK. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING...
User's Guide
Page 181
... mailbox instruction sheet. Reinstall the option. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Paper menu. 2 Before sending the job to the printer system board. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are using: 1 From the printer control panel, check the settings for the length of envelope you are using. 2 For more information, see "Loading the envelope feeder" on the menu settings page, but paper jams when it exits the printer or...
... mailbox instruction sheet. Reinstall the option. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Paper menu. 2 Before sending the job to the printer system board. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are using: 1 From the printer control panel, check the settings for the length of envelope you are using. 2 For more information, see "Loading the envelope feeder" on the menu settings page, but paper jams when it exits the printer or...
User's Guide
Page 210
... using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door or insert cartridge 146 Close finisher side door 146 Confidential print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Confidential Print menu 122 configuration information wireless network 40 configurations printer 12 Configure MP menu 98 configuring port settings...
... using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door or insert cartridge 146 Close finisher side door 146 Confidential print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Confidential Print menu 122 configuration information wireless network 40 configurations printer 12 Configure MP menu 98 configuring port settings...
User's Guide
Page 211
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200...
User's Guide
Page 212
... memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6 112 LexLink 114 Miscellaneous 122 NetWare 113 Network 108 Network Card 110 Network Reports 110 Paper Loading...
... memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6 112 LexLink 114 Miscellaneous 122 NetWare 113 Network 108 Network Card 110 Network Reports 110 Paper Loading...
User's Guide
Page 213
... jam is cleared 183 page that jammed does not reprint 183 paper jams avoiding 81 Paper Loading menu 103 Paper Size/Type menu 95 paper sizes supported by the printer 68 Paper Texture menu 99 paper types duplex support 70 supported by output bins 70 supported by printer 70 where to load 70 Paper Weight menu 101 paper weights supported by output bins 70 Parallel 152 Parallel 152 Parallel menu 116 PCL Emul menu 137 PDF menu 136 pick rollers ordering 170 port settings configuring 47 PostScript menu 136 Power Saver 152 adjusting 173 print cartridges...
... jam is cleared 183 page that jammed does not reprint 183 paper jams avoiding 81 Paper Loading menu 103 Paper Size/Type menu 95 paper sizes supported by the printer 68 Paper Texture menu 99 paper types duplex support 70 supported by output bins 70 supported by printer 70 where to load 70 Paper Weight menu 101 paper weights supported by output bins 70 Parallel 152 Parallel 152 Parallel menu 116 PCL Emul menu 137 PDF menu 136 pick rollers ordering 170 port settings configuring 47 PostScript menu 136 Power Saver 152 adjusting 173 print cartridges...
User's Guide
Page 214
... working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status [PJL RDYMSG] 152 Hex Trace ready 148 not ready 151 Printing 152 printing directory list 78 font sample list 78 from flash drive 77 from Macintosh 72 from Windows 72 installing printer software 38 menu settings page 38 network setup page 38 print quality test pages 78 printing confidential and other held jobs for Macintosh users 75 for Windows users 75 Printing from USB drive DO NOT REMOVE...
... working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status [PJL RDYMSG] 152 Hex Trace ready 148 not ready 151 Printing 152 printing directory list 78 font sample list 78 from flash drive 77 from Macintosh 72 from Windows 72 installing printer software 38 menu settings page 38 network setup page 38 print quality test pages 78 printing confidential and other held jobs for Macintosh users 75 for Windows users 75 Printing from USB drive DO NOT REMOVE...
User's Guide
Page 215
... Reports menu 107 Reserve print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Resetting active bin 155 Resetting the printer 155 Resetting without replacing may affect print quality. 155 Restore Held Jobs? 155 Restoring Factory Defaults 155 Restoring Held Jobs(s) x/y 155 Routine maintenance needed 156 S safety information 9, 10 Securely clearing disk space 156 Security Audit Log menu 124 Serial 156 Serial menu 118 serial port 49 serial printing setting up 49 Set Date/Time menu 125 setting paper size 51 paper type 51 TCP/IP address...
... Reports menu 107 Reserve print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Resetting active bin 155 Resetting the printer 155 Resetting without replacing may affect print quality. 155 Restore Held Jobs? 155 Restoring Factory Defaults 155 Restoring Held Jobs(s) x/y 155 Routine maintenance needed 156 S safety information 9, 10 Securely clearing disk space 156 Security Audit Log menu 124 Serial 156 Serial menu 118 serial port 49 serial printing setting up 49 Set Date/Time menu 125 setting paper size 51 paper type 51 TCP/IP address...
Help Menu Pages
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... turn on the printer. Wait for the Welcome screen to appear. When setting up this type of the following operating systems: • Windows Server 2008 • Windows Vista • Windows Server 2003 • Windows XP • Windows 2000 1 Insert the Software and Documentation CD. Updates for the printer software may be used . Connection guide Page 2 of 42 Connection guide Windows instructions for a locally attached printer Before installing printer software for Windows A locally attached printer is not supported by the Software and Documentation CD, the Add Printer...
... turn on the printer. Wait for the Welcome screen to appear. When setting up this type of the following operating systems: • Windows Server 2008 • Windows Vista • Windows Server 2003 • Windows XP • Windows 2000 1 Insert the Software and Documentation CD. Updates for the printer software may be used . Connection guide Page 2 of 42 Connection guide Windows instructions for a locally attached printer Before installing printer software for Windows A locally attached printer is not supported by the Software and Documentation CD, the Add Printer...
Help Menu Pages
Page 5
... menu, choose Applications. Macintosh instructions for a locally attached printer Before installing printer software for the printer. d Click Continue after viewing the Readme file. g Enter the user password, and then click Okay. The software is installed on the computer. The Software and Documentation CD can be used to a computer using a USB cable. f From the Easy Install screen, click Install. h Click Close when installation is created in a downloadable software package on the Lexmark Web site at www.lexmark...
... menu, choose Applications. Macintosh instructions for a locally attached printer Before installing printer software for the printer. d Click Continue after viewing the Readme file. g Enter the user password, and then click Okay. The software is installed on the computer. The Software and Documentation CD can be used to a computer using a USB cable. f From the Easy Install screen, click Install. h Click Close when installation is created in a downloadable software package on the Lexmark Web site at www.lexmark...
Quick Reference
Page 4
... the loaded paper. 2 Send the print job: For Windows users a With a document open , choose File > Print. Printing Printing a document 1 From the printer control panel Paper menu, set the Paper Type and Paper Size to the correct 7 Press the arrow buttons until you enter the PIN from the printer control panel. For Macintosh users a Customize the settings as needed in memory. b Customize the settings as the job remains stored in the Print dialog: 1 With a document open , click File ª Print. The PIN must create a PIN from memory after they print. Once all copies...
... the loaded paper. 2 Send the print job: For Windows users a With a document open , choose File > Print. Printing Printing a document 1 From the printer control panel Paper menu, set the Paper Type and Paper Size to the correct 7 Press the arrow buttons until you enter the PIN from the printer control panel. For Macintosh users a Customize the settings as needed in memory. b Customize the settings as the job remains stored in the Print dialog: 1 With a document open , click File ª Print. The PIN must create a PIN from memory after they print. Once all copies...
