Troubleshooting Guide
Page 1
... Print as image. 4 Click OK. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon. Copies of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on and connected to access the Embedded Web Server. Check the printer power switch. • The printer cable is blank or displays only diamonds The printer self test failed. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you may need to type...
... Print as image. 4 Click OK. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon. Copies of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on and connected to access the Embedded Web Server. Check the printer power switch. • The printer cable is blank or displays only diamonds The printer self test failed. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you may need to type...
Troubleshooting Guide
Page 3
... problems Settings chosen from the software program or application can change or override settings chosen from the Paper menu. 2 Before sending the job to see the User's Guide. MAKE SURE THE OPTION IS SELECTED From the computer you are using : 1 From the printer control panel, check the settings for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the following : MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for the envelope feeder from the printer control panel...
... problems Settings chosen from the software program or application can change or override settings chosen from the Paper menu. 2 Before sending the job to see the User's Guide. MAKE SURE THE OPTION IS SELECTED From the computer you are using : 1 From the printer control panel, check the settings for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the following : MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for the envelope feeder from the printer control panel...
Troubleshooting Guide
Page 5
... TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: 5 • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Incorrect margins These are formatted, Printing Quality Test Pages appears, and then the pages print. The pages...
... TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: 5 • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Incorrect margins These are formatted, Printing Quality Test Pages appears, and then the pages print. The pages...
Troubleshooting Guide
Page 9
... TONER IN THE PAPER PATH Clean any toner from the Paper menu. 2 Before sending the job to know your printer model type and serial number. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the paper path. If the problem persists, then contact Customer Support. CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting...
... TONER IN THE PAPER PATH Clean any toner from the Paper menu. 2 Before sending the job to know your printer model type and serial number. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the paper path. If the problem persists, then contact Customer Support. CHECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting...
User's Guide
Page 2
...37 Printing a menu settings page...38 Printing a network setup page ...38 Setting up the printer software...38 Installing printer software ...38 Updating available options in the printer driver...39 Setting up wireless printing...40 Information you will need to set up the printer on a wireless network 40 Installing the printer on a wireless network (Windows 41 Installing the printer on a wireless network (Macintosh 42 Installing the printer on a wired network...45 Changing port settings after installing a new network Internal Solutions Port 47 Setting up serial printing...49 Loading paper...
...37 Printing a menu settings page...38 Printing a network setup page ...38 Setting up the printer software...38 Installing printer software ...38 Updating available options in the printer driver...39 Setting up wireless printing...40 Information you will need to set up the printer on a wireless network 40 Installing the printer on a wireless network (Windows 41 Installing the printer on a wireless network (Macintosh 42 Installing the printer on a wired network...45 Changing port settings after installing a new network Internal Solutions Port 47 Setting up serial printing...49 Loading paper...
User's Guide
Page 49
... the printer from the list. b Double-click Utilities. h From the second pop-up menu, choose AppleTalk. Setting up serial printing In serial printing, data is selected, and then click Next. b Click Install Printer and Software. b Click Print & Fax. d Click AppleTalk. d From the Printer List, click Add. f Click More Printers. i Select the printer from the list. After installing the serial port, you have connected the serial cable to the serial port on your CD or DVD drive. e Make sure Select Components is transferred...
... the printer from the list. b Double-click Utilities. h From the second pop-up menu, choose AppleTalk. Setting up serial printing In serial printing, data is selected, and then click Next. b Click Install Printer and Software. b Click Print & Fax. d Click AppleTalk. d From the Printer List, click Add. f Click More Printers. i Select the printer from the list. After installing the serial port, you have connected the serial cable to the serial port on your CD or DVD drive. e Make sure Select Components is transferred...
User's Guide
Page 94
... Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Understanding printer menus 94 Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page...
... Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Understanding printer menus 94 Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page...
User's Guide
Page 107
...the factory default setting. Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of supplies, the status of profiles stored in the printer Prints a report containing NetWare-specific information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Prints a report containing information about the network printer settings...
...the factory default setting. Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of supplies, the status of profiles stored in the printer Prints a report containing NetWare-specific information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Prints a report containing information about the network printer settings...
User's Guide
Page 127
... Units of Measurement setting in the Universal Setup menu and the default for each alarm type are: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control. Sets the amount of light from an optional output bin Notes: • In Normal/Standby Mode, the factory default is Bright. • In Power Saver Mode, the factory default is installed. Single sounds three quick beeps. • Off is the factory default setting for Cartridge...
... Units of Measurement setting in the Universal Setup menu and the default for each alarm type are: Off Single Continuous Notes: • Single is the factory default setting for Alarm Control. Sets the amount of light from an optional output bin Notes: • In Normal/Standby Mode, the factory default is Bright. • In Power Saver Mode, the factory default is installed. Single sounds three quick beeps. • Off is the factory default setting for Cartridge...
User's Guide
Page 176
... a supported operating system and using a USB port, make sure the network is properly installed and that the status shows Connected. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is functioning correctly. Solving printing problems Multiple-language PDFs do not print These are possible solutions. Error message about reading USB drive appears Make sure the USB drive is Not Connected, check the network cables, and then try printing the network setup page again. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in...
... a supported operating system and using a USB port, make sure the network is properly installed and that the status shows Connected. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is functioning correctly. Solving printing problems Multiple-language PDFs do not print These are possible solutions. Error message about reading USB drive appears Make sure the USB drive is Not Connected, check the network cables, and then try printing the network setup page again. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in...
User's Guide
Page 181
.... Memory card Make sure the memory card is securely connected to view the duplex unit instruction sheet. 5-bin mailbox If the 5-bin mailbox is listed on the menu settings page, but paper jams when it exits the printer or enters the output option, then it may not be properly installed. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are using . 2 For more information, see "Loading the envelope feeder" on page 61. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED...
.... Memory card Make sure the memory card is securely connected to view the duplex unit instruction sheet. 5-bin mailbox If the 5-bin mailbox is listed on the menu settings page, but paper jams when it exits the printer or enters the output option, then it may not be properly installed. CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type and paper size settings match the envelopes you are using . 2 For more information, see "Loading the envelope feeder" on page 61. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED...
User's Guide
Page 210
... using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door or insert cartridge 146 Close finisher side door 146 Confidential print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Confidential Print menu 122 configuration information wireless network 40 configurations printer 12 Configure MP menu 98 configuring port settings...
... using 74 cartridges, print ordering 167 Change to 145 charge rolls ordering 169 Check duplex connection 145 Check tray connection 146 checking an unresponsive printer 175 checking device status on Embedded Web Server 172 cleaning exterior of the printer 166 Clearing job accounting statistics 146 Close door or insert cartridge 146 Close finisher side door 146 Confidential print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Confidential Print menu 122 configuration information wireless network 40 configurations printer 12 Configure MP menu 98 configuring port settings...
User's Guide
Page 211
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200...
User's Guide
Page 212
... memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6 112 LexLink 114 Miscellaneous 122 NetWare 113 Network 108 Network Card 110 Network Reports 110 Paper Loading...
... memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6 112 LexLink 114 Miscellaneous 122 NetWare 113 Network 108 Network Card 110 Network Reports 110 Paper Loading...
User's Guide
Page 213
... jam is cleared 183 page that jammed does not reprint 183 paper jams avoiding 81 Paper Loading menu 103 Paper Size/Type menu 95 paper sizes supported by the printer 68 Paper Texture menu 99 paper types duplex support 70 supported by output bins 70 supported by printer 70 where to load 70 Paper Weight menu 101 paper weights supported by output bins 70 Parallel 152 Parallel 152 Parallel menu 116 PCL Emul menu 137 PDF menu 136 pick rollers ordering 170 port settings configuring 47 PostScript menu 136 Power Saver 152 adjusting 173 print cartridges...
... jam is cleared 183 page that jammed does not reprint 183 paper jams avoiding 81 Paper Loading menu 103 Paper Size/Type menu 95 paper sizes supported by the printer 68 Paper Texture menu 99 paper types duplex support 70 supported by output bins 70 supported by printer 70 where to load 70 Paper Weight menu 101 paper weights supported by output bins 70 Parallel 152 Parallel 152 Parallel menu 116 PCL Emul menu 137 PDF menu 136 pick rollers ordering 170 port settings configuring 47 PostScript menu 136 Power Saver 152 adjusting 173 print cartridges...
User's Guide
Page 214
... working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status [PJL RDYMSG] 152 Hex Trace ready 148 not ready 151 Printing 152 printing directory list 78 font sample list 78 from flash drive 77 from Macintosh 72 from Windows 72 installing printer software 38 menu settings page 38 network setup page 38 print quality test pages 78 printing confidential and other held jobs for Macintosh users 75 for Windows users 75 Printing from USB drive DO NOT REMOVE...
... working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status [PJL RDYMSG] 152 Hex Trace ready 148 not ready 151 Printing 152 printing directory list 78 font sample list 78 from flash drive 77 from Macintosh 72 from Windows 72 installing printer software 38 menu settings page 38 network setup page 38 print quality test pages 78 printing confidential and other held jobs for Macintosh users 75 for Windows users 75 Printing from USB drive DO NOT REMOVE...
User's Guide
Page 215
... Reports menu 107 Reserve print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Resetting active bin 155 Resetting the printer 155 Resetting without replacing may affect print quality. 155 Restore Held Jobs? 155 Restoring Factory Defaults 155 Restoring Held Jobs(s) x/y 155 Routine maintenance needed 156 S safety information 9, 10 Securely clearing disk space 156 Security Audit Log menu 124 Serial 156 Serial menu 118 serial port 49 serial printing setting up 49 Set Date/Time menu 125 setting paper size 51 paper type 51 TCP/IP address...
... Reports menu 107 Reserve print jobs 75 printing for Macintosh users 75 printing for Windows users 75 Resetting active bin 155 Resetting the printer 155 Resetting without replacing may affect print quality. 155 Restore Held Jobs? 155 Restoring Factory Defaults 155 Restoring Held Jobs(s) x/y 155 Routine maintenance needed 156 S safety information 9, 10 Securely clearing disk space 156 Security Audit Log menu 124 Serial 156 Serial menu 118 serial port 49 serial printing setting up 49 Set Date/Time menu 125 setting paper size 51 paper type 51 TCP/IP address...
Help Menu Pages
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... of printer with a USB cable, install the printer software before connecting the USB cable. In Windows XP and earlier: a Click Start. Installing software using a USB cable or parallel cable. If the Welcome screen does not appear after a minute, do one of the following operating systems: • Windows Server 2008 • Windows Vista • Windows Server 2003 • Windows XP • Windows 2000 1 Insert the Software and Documentation CD. For more information, see the setup documentation. Connection guide Page 2 of 42 Connection guide Windows instructions for...
... of printer with a USB cable, install the printer software before connecting the USB cable. In Windows XP and earlier: a Click Start. Installing software using a USB cable or parallel cable. If the Welcome screen does not appear after a minute, do one of the following operating systems: • Windows Server 2008 • Windows Vista • Windows Server 2003 • Windows XP • Windows 2000 1 Insert the Software and Documentation CD. For more information, see the setup documentation. Connection guide Page 2 of 42 Connection guide Windows instructions for...
Help Menu Pages
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When setting up this type of printer, install the printer software before connecting the USB cable. The Software and Documentation CD can be used to the Macintosh computer about the capabilities of the printer. b Double-click the installer package for Macintosh A locally attached printer is installed on the Lexmark Web site at www.lexmark.com. b Click Print & Fax. • In Max OS X version 10.4 and earlier: a From the Go menu, choose Applications. Macintosh instructions for...
When setting up this type of printer, install the printer software before connecting the USB cable. The Software and Documentation CD can be used to the Macintosh computer about the capabilities of the printer. b Double-click the installer package for Macintosh A locally attached printer is installed on the Lexmark Web site at www.lexmark.com. b Click Print & Fax. • In Max OS X version 10.4 and earlier: a From the Go menu, choose Applications. Macintosh instructions for...
Help Menu Pages
Page 14
...Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Menu map Page 14 of 42 Menu map Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup...
...Menu HTML Menu Image Menu Flash Drive Menu Help Print All Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies Guide Menu map Page 14 of 42 Menu map Menus list A number of menus are available to make it easy for you to change printer settings: Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup...
