Quick Reference
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Contents 4 Configuring Wi‑Fi Protected Setup manually 42 Troubleshooting 43 Notices 52 Edition notice...52 Index 53
Contents 4 Configuring Wi‑Fi Protected Setup manually 42 Troubleshooting 43 Notices 52 Edition notice...52 Index 53
Quick Reference
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... multiple copies, you may be used to reduce your printer's environmental impact even further. To return an ink cartridge, go to www.lexmark.com/recycle, and then follow the instructions to : Applications > select your printer folder 2 Double‑click User's Guide. For Macintosh...Guide installed automatically with the printer software.2 Click Help from the list. 3 Select User's Guide. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What are continually ...
... multiple copies, you may be used to reduce your printer's environmental impact even further. To return an ink cartridge, go to www.lexmark.com/recycle, and then follow the instructions to : Applications > select your printer folder 2 Double‑click User's Guide. For Macintosh...Guide installed automatically with the printer software.2 Click Help from the list. 3 Select User's Guide. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What are continually ...
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... port on page 46. Step 2: Check the dial tone A dial tone lets you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on the back of the N ports. If you know if the telephone line is connected to a dedicated fax line or sharing the line with...
... port on page 46. Step 2: Check the dial tone A dial tone lets you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on the back of the N ports. If you know if the telephone line is connected to a dedicated fax line or sharing the line with...
Quick Reference
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If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to Yes, and then press . Software did not install If you encountered problems while installing, or if your printer does not appear in the ... computer, print server, or network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 43 • "Software did not appear during installation If the "Before you reinstall the software, do...
If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to Yes, and then press . Software did not install If you encountered problems while installing, or if your printer does not appear in the ... computer, print server, or network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 43 • "Software did not appear during installation If the "Before you reinstall the software, do...
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... • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3... not appear in Sleep mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. ...
... • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3... not appear in Sleep mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. ...
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...unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the up the printer. Note: If you troubleshoot" checklist does not solve the problem, then try one minute, reconnect the power cord into the power supply, and then plug the power cord into...If this problem persists, then check our Web site for updates for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 46 • "Cannot send faxes" on the printer. Note: Make sure the printer is marked with ...
...unmarked paper. 3 From the printer control panel, navigate to: > Setup > > Maintenance > 4 Press the up the printer. Note: If you troubleshoot" checklist does not solve the problem, then try one minute, reconnect the power cord into the power supply, and then plug the power cord into...If this problem persists, then check our Web site for updates for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 46 • "Cannot send faxes" on the printer. Note: Make sure the printer is marked with ...
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... to set the modem to its fastest transmission capability. Listen for your fax name or company name. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the printer can transmit data at which the printer can be greater... your fax will not be rejected by plugging an analog telephone into the same port. Troubleshooting • "Cannot receive faxes" on page 47 • "Cannot run the fax software" on page 47 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1...
... to set the modem to its fastest transmission capability. Listen for your fax name or company name. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the printer can transmit data at which the printer can be greater... your fax will not be rejected by plugging an analog telephone into the same port. Troubleshooting • "Cannot receive faxes" on page 47 • "Cannot run the fax software" on page 47 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1...
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... MAKE SURE A FAX DRIVER IS INSTALLED The fax option is not correct, enter the correct prefix, and then press . Wireless network troubleshooting If you are having trouble setting up your printer on a network, print a network setup page, and then see the Software and ... 13. Resolve the error to free up to a number that the following are the digits 0-9 and the characters # and *. Wireless troubleshooting checklist Before beginning to verify the connection status of rings than the answering machine. • The printer picks up on the correct distinctive...
... MAKE SURE A FAX DRIVER IS INSTALLED The fax option is not correct, enter the correct prefix, and then press . Wireless network troubleshooting If you are having trouble setting up your printer on a network, print a network setup page, and then see the Software and ... 13. Resolve the error to free up to a number that the following are the digits 0-9 and the characters # and *. Wireless troubleshooting checklist Before beginning to verify the connection status of rings than the answering machine. • The printer picks up on the correct distinctive...
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All devices on the same wireless network using . If you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for more information on to : > ...; The Wi‑Fi indicator is green and successfully connected. • The printer driver is using WEP, WPA, or WPA2 share the same security key. Troubleshooting Print a network setup page to verify the SSID the printer is installed on the computer from which you are connected over your wireless network. The...
All devices on the same wireless network using . If you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for more information on to : > ...; The Wi‑Fi indicator is green and successfully connected. • The printer driver is using WEP, WPA, or WPA2 share the same security key. Troubleshooting Print a network setup page to verify the SSID the printer is installed on the computer from which you are connected over your wireless network. The...
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.... e Write down the SSID. b In the Wireless section, look for SSID. 3 Compare the SSID of the computer and SSID of your Internet Service Provider (ISP). Troubleshooting • From 8 to the same wireless network. d In the Wireless settings section, look for the SSID. Note: Make sure you copy it exactly, including any...
.... e Write down the SSID. b In the Wireless section, look for SSID. 3 Compare the SSID of the computer and SSID of your Internet Service Provider (ISP). Troubleshooting • From 8 to the same wireless network. d In the Wireless settings section, look for the SSID. Note: Make sure you copy it exactly, including any...
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...) is turned on and is working. • Remove any unnecessary wireless devices on your Web browser, and then continue to is typically the access point. Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
...) is turned on and is working. • Remove any unnecessary wireless devices on your Web browser, and then continue to is typically the access point. Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
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... or Printer properties from the menu. 5 Click the Ports tab. 6 Click the box next to Enable bidirectional support if it is operating correctly, then continue troubleshooting. If the printer and computer have valid IP addresses and the network is a USB port, then scroll through the list and select the port with... router, is working and is not already checked. 7 Click Apply > OK, and then try to the manual that it is configured to assign IP addresses. Troubleshooting 51 • Make sure your DHCP server, which may also be your wireless router.
... or Printer properties from the menu. 5 Click the Ports tab. 6 Click the box next to Enable bidirectional support if it is operating correctly, then continue troubleshooting. If the printer and computer have valid IP addresses and the network is a USB port, then scroll through the list and select the port with... router, is working and is not already checked. 7 Click Apply > OK, and then try to the manual that it is configured to assign IP addresses. Troubleshooting 51 • Make sure your DHCP server, which may also be your wireless router.
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...send faxes 46 cartridges, ink ordering 16 checking an unresponsive printer 43 checking the dial tone 37 checklist before you troubleshoot 43 fax troubleshooting 46 cleaning printhead nozzles 18 Communication not available message 50 configuring Wi‑Fi Protected Setup PBC, Push Button Configuration...telephone service 33 DSL connection 32 standard telephone line connection 30 VoIP 32 fax troubleshooting cannot receive faxes 47 cannot run fax software 47 cannot send faxes 46 fax troubleshooting checklist 46 faxing Auto Answer setting 37 receiving automatically 40 receiving manually 40 sending...
...send faxes 46 cartridges, ink ordering 16 checking an unresponsive printer 43 checking the dial tone 37 checklist before you troubleshoot 43 fax troubleshooting 46 cleaning printhead nozzles 18 Communication not available message 50 configuring Wi‑Fi Protected Setup PBC, Push Button Configuration...telephone service 33 DSL connection 32 standard telephone line connection 30 VoIP 32 fax troubleshooting cannot receive faxes 47 cannot run fax software 47 cannot send faxes 46 fax troubleshooting checklist 46 faxing Auto Answer setting 37 receiving automatically 40 receiving manually 40 sending...
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... a flash drive 23 PictBridge and USB port location 12 power supply port location 13 Print dialog launching 20 print job canceling 23 print troubleshooting cannot delete documents from print queue 45 printer features 6 models 6 setting up 6 printer control panel buttons 13 location 12 using 13...telephone line connection 30 VoIP connection 32 setting up printer 6 on wireless network (Macintosh) 41 on wireless network (Windows) 41 setup troubleshooting cannot print through USB 45 incorrect language appears on display 43 installation screen did not appear automatically 43 page does not print 44 ...
... a flash drive 23 PictBridge and USB port location 12 power supply port location 13 Print dialog launching 20 print job canceling 23 print troubleshooting cannot delete documents from print queue 45 printer features 6 models 6 setting up 6 printer control panel buttons 13 location 12 using 13...telephone line connection 30 VoIP connection 32 setting up printer 6 on wireless network (Macintosh) 41 on wireless network (Windows) 41 setup troubleshooting cannot print through USB 45 incorrect language appears on display 43 installation screen did not appear automatically 43 page does not print 44 ...
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Index 55 Printing Preferences 19 Product Update 19 Status Messenger 19 Status Monitor Center 19 Tools for Office 19 Wireless Setup Utility 19 wireless network information needed for setting up wireless printing 41 installing printer on (Macintosh) 41 installing printer on (Windows) 41 troubleshooting 47 wireless setup information needed for 41 wireless troubleshooting cannot print over wireless network 48 Wi‑Fi Protected Setup configuring manually 42 using 41 Wi‑Fi Protected Setup logo identifying 41
Index 55 Printing Preferences 19 Product Update 19 Status Messenger 19 Status Monitor Center 19 Tools for Office 19 Wireless Setup Utility 19 wireless network information needed for setting up wireless printing 41 installing printer on (Macintosh) 41 installing printer on (Windows) 41 troubleshooting 47 wireless setup information needed for 41 wireless troubleshooting cannot print over wireless network 48 Wi‑Fi Protected Setup configuring manually 42 using 41 Wi‑Fi Protected Setup logo identifying 41
User's Guide
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... printer 126 Maintaining ink cartridges...126 Cleaning the exterior of the printer...127 Cleaning the scanner glass...128 Moving the printer to another location 128 Troubleshooting 130 Before you troubleshoot...130 If Troubleshooting does not solve your problem 130
... printer 126 Maintaining ink cartridges...126 Cleaning the exterior of the printer...127 Cleaning the scanner glass...128 Moving the printer to another location 128 Troubleshooting 130 Before you troubleshoot...130 If Troubleshooting does not solve your problem 130
User's Guide
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Contents 5 Setup troubleshooting...130 Understanding printer messages...135 Clearing paper jams...143 Print troubleshooting...150 Copy and scan troubleshooting...153 Fax troubleshooting...155 Network troubleshooting...160 Notices...172 Product information...172 Edition notice...172 Power consumption...176 Index...190
Contents 5 Setup troubleshooting...130 Understanding printer messages...135 Clearing paper jams...143 Print troubleshooting...150 Copy and scan troubleshooting...153 Fax troubleshooting...155 Network troubleshooting...160 Notices...172 Product information...172 Edition notice...172 Power consumption...176 Index...190
User's Guide
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... support label. Windows or Mac Help Open a printer software program or application, and then click Help. http://support.lexmark.com Note: Select your region, and then select your operating system. Notes: • The Help installs automatically with the printer... User's Guide and Help Go to view basic SmartSolutions information. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail...
... support label. Windows or Mac Help Open a printer software program or application, and then click Help. http://support.lexmark.com Note: Select your region, and then select your operating system. Notes: • The Help installs automatically with the printer... User's Guide and Help Go to view basic SmartSolutions information. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E‑mail...
User's Guide
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.... Assign one telephone line. How can hear a dial tone on the line and through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on the line and takes over the call. If the printer is sharing a line with an answering machine, then set the printer to pick...
.... Assign one telephone line. How can hear a dial tone on the line and through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on the line and takes over the call. If the printer is sharing a line with an answering machine, then set the printer to pick...
User's Guide
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... on a networking device or a wall jack, that you have an Ethernet cable to connect the printer to the network, and an available port, either on troubleshooting specific connection types if you encounter difficulties during configuration. It is the letter of your CD or DVD drive. If the installation dialog does not...
... on a networking device or a wall jack, that you have an Ethernet cable to connect the printer to the network, and an available port, either on troubleshooting specific connection types if you encounter difficulties during configuration. It is the letter of your CD or DVD drive. If the installation dialog does not...