Quick Reference
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Contents 4 Configuring Wi‑Fi Protected Setup manually 42 Troubleshooting 43 Notices 52 Edition notice...52 Index 53
Contents 4 Configuring Wi‑Fi Protected Setup manually 42 Troubleshooting 43 Notices 52 Edition notice...52 Index 53
Quick Reference
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... automatically with the printer software.2 Click Help from any printer software program or application. To return an ink cartridge, go to www.lexmark.com/recycle, and then follow the instructions to print multiple pages on one sheet. For Macintosh users 1 From the Finder, navigate to... more than normal and are ideal for presentation. Conserving ink • Use Quick Print or Draft Mode. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What are mostly text....
... automatically with the printer software.2 Click Help from any printer software program or application. To return an ink cartridge, go to www.lexmark.com/recycle, and then follow the instructions to print multiple pages on one sheet. For Macintosh users 1 From the Finder, navigate to... more than normal and are ideal for presentation. Conserving ink • Use Quick Print or Draft Mode. It also includes information on troubleshooting printer setup issues as well as solving basic networking and faxing problems. For additional information, see the following: What are mostly text....
Quick Reference
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... same wall jack, then connect the devices as shown. In some countries, you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on your telephone number, and then press . If you cannot send a fax without sender information, so make sure that you want , and then press...
... same wall jack, then connect the devices as shown. In some countries, you do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on your telephone number, and then press . If you cannot send a fax without sender information, so make sure that you want , and then press...
Quick Reference
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...Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 43 • "Software did not appear during installation If the "Before you... reinstall the software, do the following : • Knowledgebase articles with the latest information and troubleshooting for your problem Visit our Web site at http://support.lexmark.com to turn the printer back on. Installation screen did not install" on page 43 • "...
...Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 43 • "Software did not appear during installation If the "Before you... reinstall the software, do the following : • Knowledgebase articles with the latest information and troubleshooting for your problem Visit our Web site at http://support.lexmark.com to turn the printer back on. Installation screen did not install" on page 43 • "...
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... for more of the computer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Press and hold for three seconds to a defective port. From the list of the following : MAKE SURE THE INK CARTRIDGES ARE ...does not appear in the Printer list, then choose Add Printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. You may have problems, then try one . 2 Firmly...
... for more of the computer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Press and hold for three seconds to a defective port. From the list of the following : MAKE SURE THE INK CARTRIDGES ARE ...does not appear in the Printer list, then choose Add Printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. You may have problems, then try one . 2 Firmly...
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...Turn off slowly, then the printer is in Sleep mode. Note: Do not remove the alignment page until printing is marked with . Troubleshooting If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again... problem persists, then check our Web site for updates for your printer software or firmware. REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 46 • "Cannot send faxes" on the computer. You may not be communicating. The Device Manager opens...
...Turn off slowly, then the printer is in Sleep mode. Note: Do not remove the alignment page until printing is marked with . Troubleshooting If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again... problem persists, then check our Web site for updates for your printer software or firmware. REMOVE AND REINSTALL THE PRINTER SOFTWARE Fax troubleshooting • "Fax troubleshooting checklist" on page 46 • "Cannot send faxes" on the computer. You may not be communicating. The Device Manager opens...
Quick Reference
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... press . If you do not hear a dial tone, then use a line splitter. Troubleshooting • "Cannot receive faxes" on page 47 • "Cannot run the fax software" on page 47 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 ...a Digital Subscriber Line, then make sure you are using a splitter, then make a call outside the office. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the printer can support. 1 From the printer control panel, navigate to: >...
... press . If you do not hear a dial tone, then use a line splitter. Troubleshooting • "Cannot receive faxes" on page 47 • "Cannot run the fax software" on page 47 Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 ...a Digital Subscriber Line, then make sure you are using a splitter, then make a call outside the office. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the printer can support. 1 From the printer control panel, navigate to: >...
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...: MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP The fax settings depend on whether the printer is connected to troubleshoot the wireless printer, verify the following are using a PBX system, then make sure that appears on the correct distinctive ring (if ..."Using the printer control panel" on . • The wireless network is not correct, enter the correct prefix, and then press . Wireless troubleshooting checklist Before beginning to its own fax line or shares the line with the PostScript driver or the Universal Fax Driver. Cannot receive faxes If...
...: MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP The fax settings depend on whether the printer is connected to troubleshoot the wireless printer, verify the following are using a PBX system, then make sure that appears on the correct distinctive ring (if ..."Using the printer control panel" on . • The wireless network is not correct, enter the correct prefix, and then press . Wireless troubleshooting checklist Before beginning to its own fax line or shares the line with the PostScript driver or the Universal Fax Driver. Cannot receive faxes If...
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... Locating the printer IP address • You can sometimes refresh network connections and resolve connectivity issues. Before you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for more information on... > > Off > CHECK YOUR WEP KEY OR WPA PASSPHRASE If your access point is using WEP, WPA, or WPA2 share the same security key. Troubleshooting Print a network setup page to verify the SSID the printer is using WEP security, then the WEP key should be: • Exactly 10 or 26...
... Locating the printer IP address • You can sometimes refresh network connections and resolve connectivity issues. Before you reinstall the software, check the troubleshooting checklist, and then do the following: TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON Wait one minute for more information on... > > Off > CHECK YOUR WEP KEY OR WPA PASSPHRASE If your access point is using WEP, WPA, or WPA2 share the same security key. Troubleshooting Print a network setup page to verify the SSID the printer is using WEP security, then the WEP key should be: • Exactly 10 or 26...
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... and accessing any capital letters. 2 Obtain the SSID of the network that the printer can access them from electronic devices such as 192.168.2.134. Troubleshooting • From 8 to the same wireless network. MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT • See if you have access to make...
... and accessing any capital letters. 2 Obtain the SSID of the network that the printer can access them from electronic devices such as 192.168.2.134. Troubleshooting • From 8 to the same wireless network. MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT • See if you have access to make...
Quick Reference
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... and password when prompted, and then click OK. 3 In the Wireless settings section, look for the printer and the laptop to attach to print again. Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
... and password when prompted, and then click OK. 3 In the Wireless settings section, look for the printer and the laptop to attach to print again. Troubleshooting In Mac OS X version 10.4 or earlier 1 From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is...
Quick Reference
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...it is a USB port, then scroll through the list and select the port with your wireless router, is working and is operating correctly, then continue troubleshooting. MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Note: This solution applies to print again. If you select the right printer port. 7 Click OK, and ...Printer Port in the Printer column to make sure you are not sure how to do this, then refer to assign IP addresses. Troubleshooting 51 • Make sure your DHCP server, which may also be your wireless router. Check the printer model in the Description column.
...it is a USB port, then scroll through the list and select the port with your wireless router, is working and is operating correctly, then continue troubleshooting. MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Note: This solution applies to print again. If you select the right printer port. 7 Click OK, and ...Printer Port in the Printer column to make sure you are not sure how to do this, then refer to assign IP addresses. Troubleshooting 51 • Make sure your DHCP server, which may also be your wireless router. Check the printer model in the Description column.
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...send faxes 46 cartridges, ink ordering 16 checking an unresponsive printer 43 checking the dial tone 37 checklist before you troubleshoot 43 fax troubleshooting 46 cleaning printhead nozzles 18 Communication not available message 50 configuring Wi‑Fi Protected Setup PBC, Push Button Configuration...telephone service 33 DSL connection 32 standard telephone line connection 30 VoIP 32 fax troubleshooting cannot receive faxes 47 cannot run fax software 47 cannot send faxes 46 fax troubleshooting checklist 46 faxing Auto Answer setting 37 receiving automatically 40 receiving manually 40 sending...
...send faxes 46 cartridges, ink ordering 16 checking an unresponsive printer 43 checking the dial tone 37 checklist before you troubleshoot 43 fax troubleshooting 46 cleaning printhead nozzles 18 Communication not available message 50 configuring Wi‑Fi Protected Setup PBC, Push Button Configuration...telephone service 33 DSL connection 32 standard telephone line connection 30 VoIP 32 fax troubleshooting cannot receive faxes 47 cannot run fax software 47 cannot send faxes 46 fax troubleshooting checklist 46 faxing Auto Answer setting 37 receiving automatically 40 receiving manually 40 sending...
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... a flash drive 23 PictBridge and USB port location 12 power supply port location 13 Print dialog launching 20 print job canceling 23 print troubleshooting cannot delete documents from print queue 45 printer features 6 models 6 setting up 6 printer control panel buttons 13 location 12 using 13...telephone line connection 30 VoIP connection 32 setting up printer 6 on wireless network (Macintosh) 41 on wireless network (Windows) 41 setup troubleshooting cannot print through USB 45 incorrect language appears on display 43 installation screen did not appear automatically 43 page does not print 44 ...
... a flash drive 23 PictBridge and USB port location 12 power supply port location 13 Print dialog launching 20 print job canceling 23 print troubleshooting cannot delete documents from print queue 45 printer features 6 models 6 setting up 6 printer control panel buttons 13 location 12 using 13...telephone line connection 30 VoIP connection 32 setting up printer 6 on wireless network (Macintosh) 41 on wireless network (Windows) 41 setup troubleshooting cannot print through USB 45 incorrect language appears on display 43 installation screen did not appear automatically 43 page does not print 44 ...
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Index 55 Printing Preferences 19 Product Update 19 Status Messenger 19 Status Monitor Center 19 Tools for Office 19 Wireless Setup Utility 19 wireless network information needed for setting up wireless printing 41 installing printer on (Macintosh) 41 installing printer on (Windows) 41 troubleshooting 47 wireless setup information needed for 41 wireless troubleshooting cannot print over wireless network 48 Wi‑Fi Protected Setup configuring manually 42 using 41 Wi‑Fi Protected Setup logo identifying 41
Index 55 Printing Preferences 19 Product Update 19 Status Messenger 19 Status Monitor Center 19 Tools for Office 19 Wireless Setup Utility 19 wireless network information needed for setting up wireless printing 41 installing printer on (Macintosh) 41 installing printer on (Windows) 41 troubleshooting 47 wireless setup information needed for 41 wireless troubleshooting cannot print over wireless network 48 Wi‑Fi Protected Setup configuring manually 42 using 41 Wi‑Fi Protected Setup logo identifying 41
User's Guide
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... printer 126 Maintaining ink cartridges...126 Cleaning the exterior of the printer...127 Cleaning the scanner glass...128 Moving the printer to another location 128 Troubleshooting 130 Before you troubleshoot...130 If Troubleshooting does not solve your problem 130
... printer 126 Maintaining ink cartridges...126 Cleaning the exterior of the printer...127 Cleaning the scanner glass...128 Moving the printer to another location 128 Troubleshooting 130 Before you troubleshoot...130 If Troubleshooting does not solve your problem 130
User's Guide
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Contents 5 Setup troubleshooting...130 Understanding printer messages...135 Clearing paper jams...143 Print troubleshooting...150 Copy and scan troubleshooting...153 Fax troubleshooting...155 Network troubleshooting...160 Notices...172 Product information...172 Edition notice...172 Power consumption...176 Index...190
Contents 5 Setup troubleshooting...130 Understanding printer messages...135 Clearing paper jams...143 Print troubleshooting...150 Copy and scan troubleshooting...153 Fax troubleshooting...155 Network troubleshooting...160 Notices...172 Product information...172 Edition notice...172 Power consumption...176 Index...190
User's Guide
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...updates, check our Web site at http://support.lexmark.com. Windows or Mac Help Open a printer software program or application, and then click Help. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • ... the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your product to view context‑sensitive information.
...updates, check our Web site at http://support.lexmark.com. Windows or Mac Help Open a printer software program or application, and then click Help. The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • ... the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your product to view context‑sensitive information.
User's Guide
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... an analog telephone into a second wall jack, and then listen for a dial tone through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on a dedicated fax line, then you want . Setting the correct ring is connected to a telephone line through the printer. A dial tone lets you know...
... an analog telephone into a second wall jack, and then listen for a dial tone through both the wall jack and the printer, then see the "Fax troubleshooting checklist" on a dedicated fax line, then you want . Setting the correct ring is connected to a telephone line through the printer. A dial tone lets you know...
User's Guide
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... network. Performing network management tasks Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on troubleshooting specific connection types if you have completed the initial setup of your needs. If the installation dialog does not appear after a minute, then click the...
... network. Performing network management tasks Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on troubleshooting specific connection types if you have completed the initial setup of your needs. If the installation dialog does not appear after a minute, then click the...