User's Guide
Page 90
... help and contains links to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your ... • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 Troubleshooting Before you troubleshoot Use this checklist ...
... help and contains links to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your ... • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 Troubleshooting Before you troubleshoot Use this checklist ...
User's Guide
Page 91
... 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll... and then press . 3 Press the arrow buttons to scroll to Set Defaults, and then press . 4 Press the arrow buttons to scroll to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91
... 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll... and then press . 3 Press the arrow buttons to scroll to Set Defaults, and then press . 4 Press the arrow buttons to scroll to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91
User's Guide
Page 93
... folder or as a printer option when sending a print job, then try removing and reinstalling the software. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Default tab, select your printer, and then click Add. Before ...port. From the list of the computer. Troubleshooting 93 The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. You may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug ...
... folder or as a printer option when sending a print job, then try removing and reinstalling the software. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Default tab, select your printer, and then click Add. Before ...port. From the list of the computer. Troubleshooting 93 The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. You may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug ...
User's Guide
Page 94
... the USB cable for three seconds to a defective port. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try another USB port on the computer. If the cable is damaged, then use a new one minute, reconnect the power cord into... end of the USB cable into the wall outlet. 4 Turn on the printer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Troubleshooting 94 If your printer does not appear on the list, then try either...
... the USB cable for three seconds to a defective port. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try another USB port on the computer. If the cable is damaged, then use a new one minute, reconnect the power cord into... end of the USB cable into the wall outlet. 4 Turn on the printer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Troubleshooting 94 If your printer does not appear on the list, then try either...
User's Guide
Page 95
... Press printer. Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable...printing is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the wall outlet..., and then turn on the printer. If this problem persists, then check our Web site for updates for any obvious damage. Printer is finished. 5 ...
... Press printer. Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable...printing is busy or does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the wall outlet..., and then turn on the printer. If this problem persists, then check our Web site for updates for any obvious damage. Printer is finished. 5 ...
User's Guide
Page 100
...from your system. Try one or more RAM. Troubleshooting 100 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in the document. • Remove as many unused fonts as possible from the access point. 2 ...are possible solutions. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. CHECK...
...from your system. Try one or more RAM. Troubleshooting 100 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in the document. • Remove as many unused fonts as possible from the access point. 2 ...are possible solutions. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. CHECK...
User's Guide
Page 141
... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
User's Guide
Page 142
...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
User's Guide
Page 143
... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
Quick Reference
Page 4
... troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on how to reduce their environmental impact. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support...instructions • Quick Setup sheet • Hardware Setup Wizard* Additional setup and instructions for using the "Clean Printhead" and "Deep Clean Printhead" features. Conserving energy • Activate Eco-Mode. Conserving paper • Activate Eco-Mode. Conserving ink •...
... troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on how to reduce their environmental impact. The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support...instructions • Quick Setup sheet • Hardware Setup Wizard* Additional setup and instructions for using the "Clean Printhead" and "Deep Clean Printhead" features. Conserving energy • Activate Eco-Mode. Conserving paper • Activate Eco-Mode. Conserving ink •...
Quick Reference
Page 18
Note: Do not release and until Language Selection appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the .... To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 18 CHANGE THE LANGUAGE USING A BUTTON COMBINATION ...
Note: Do not release and until Language Selection appears on . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the .... To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 18 CHANGE THE LANGUAGE USING A BUTTON COMBINATION ...
Quick Reference
Page 19
... the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the printhead. 3 Close the printer. You may have problems, then try another USB port on the printer. Before you continue to have connected to Macintosh users only. 1 With... sure the cartridges are inserted correctly. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Print job does not print ...
... the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the printhead. 3 Close the printer. You may have problems, then try another USB port on the printer. Before you continue to have connected to Macintosh users only. 1 With... sure the cartridges are inserted correctly. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Print job does not print ...
Quick Reference
Page 20
... information. Printer is in the Default tab, select your printer, and then click Add. Note: If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to ...and then press . 5 Press the arrow buttons to scroll to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. If your printer does ...
... information. Printer is in the Default tab, select your printer, and then click Add. Note: If you troubleshoot" checklist does not solve the problem, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to ...and then press . 5 Press the arrow buttons to scroll to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. If your printer does ...