Service Manual
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... 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom table 2-21 Service checks 2-22 Controller board service check 2-22 Cooling fan...
... 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom table 2-21 Service checks 2-22 Controller board service check 2-22 Cooling fan...
Service Manual
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... in the area of the product where you are working. CAUTION This type of the printer and the maintenance approach used to perform the task. xvi Lexmark™ E360d, E360dn 4513-420, -430 Preface This manual contains maintenance procedures for individual FRUs. Special...there is divided into the following chapters: 1. Warning: A warning identifies something that might cause a servicer harm. Diagnostic information contains an error indicator table, symptom tables, and service checks used to locate or repeat symptoms of caution indicates a hot surface. Conventions Note: A...
... in the area of the product where you are working. CAUTION This type of the printer and the maintenance approach used to perform the task. xvi Lexmark™ E360d, E360dn 4513-420, -430 Preface This manual contains maintenance procedures for individual FRUs. Special...there is divided into the following chapters: 1. Warning: A warning identifies something that might cause a servicer harm. Diagnostic information contains an error indicator table, symptom tables, and service checks used to locate or repeat symptoms of caution indicates a hot surface. Conventions Note: A...
Service Manual
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...or small workgroups. General information 1-1 For information on page 4-1 to determine the symptom and repair the failure. General information The Lexmark™ E360d and E360dn are monochrome laser printers designed for more information. Maintenance approach The diagnostic information in this manual leads to verify the repair. After completing the repair,...220,-230 service manual. This book contains information on E260d and E260dn, see the 4513-630, -63W, -6EW service manual. Use the error code charts, symptom index, and service checks to help identify parts. For information on...
...or small workgroups. General information 1-1 For information on page 4-1 to determine the symptom and repair the failure. General information The Lexmark™ E360d and E360dn are monochrome laser printers designed for more information. Maintenance approach The diagnostic information in this manual leads to verify the repair. After completing the repair,...220,-230 service manual. This book contains information on E260d and E260dn, see the 4513-630, -63W, -6EW service manual. Use the error code charts, symptom index, and service checks to help identify parts. For information on...
Service Manual
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...to aid in providing corrective action for personal safety and to prevent damage to repair a printer, look for the following is turned on page 2-20. • Information from the printer before connecting or disconnecting any cable, assembly, or electronic card. Diamonds are displayed. ...if the cover is being loaded into DRAM, dots scroll across the operator panel. 3. 2. Any cartridge errors, such as Defective Cartridge, are displayed. 10. Models E360d and E360dn have an operator panel with the memory and processor speed. Applicable maintenance messages are displayed on...
...to aid in providing corrective action for personal safety and to prevent damage to repair a printer, look for the following is turned on page 2-20. • Information from the printer before connecting or disconnecting any cable, assembly, or electronic card. Diamonds are displayed. ...if the cover is being loaded into DRAM, dots scroll across the operator panel. 3. 2. Any cartridge errors, such as Defective Cartridge, are displayed. 10. Models E360d and E360dn have an operator panel with the memory and processor speed. Applicable maintenance messages are displayed on...
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...Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading PostScript Menu Print PS Error Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border PCL ... Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Job ...
...Paper Source Paper Size Paper Type Custom Types Universal Setup Substitute Size Paper Texture Paper Weight Paper Loading PostScript Menu Print PS Error Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border PCL ... Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Job ...
Service Manual
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... prints on media already installed in the default input source. • Cancel the current job. 2-6 Lexmark™ E360d, E360dn Warning: Do not turn the printer off while this message is programmed into the internal print server. Remove the indicated print cartridge, and install... of the input sources, press . 4513-420, -430 Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray. Download valid code to clear. Wait for the message...
... prints on media already installed in the default input source. • Cancel the current job. 2-6 Lexmark™ E360d, E360dn Warning: Do not turn the printer off while this message is programmed into the internal print server. Remove the indicated print cartridge, and install... of the input sources, press . 4513-420, -430 Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray. Download valid code to clear. Wait for the message...
Service Manual
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... in the current job from 600 dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error. Res Reduced remains on the photoconductor. The printer is displayed. The printer is resetting the counter that tracks wear on the fuser. Note: When factory default settings are deleted. •... to print, but is reducing the resolution of the buffer. • Cancel the current job. 2-8 Lexmark™ E360d, E360dn Wait for the message to print. The printer is waiting for the message to clear and the printer to clear. Wait for the message to reset. Warning: Do not turn the...
... in the current job from 600 dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error. Res Reduced remains on the photoconductor. The printer is displayed. The printer is resetting the counter that tracks wear on the fuser. Note: When factory default settings are deleted. •... to print, but is reducing the resolution of the buffer. • Cancel the current job. 2-8 Lexmark™ E360d, E360dn Wait for the message to print. The printer is waiting for the message to clear and the printer to clear. Wait for the message to reset. Warning: Do not turn the...
Service Manual
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... following: • Faulty/contaminated pick solenoids or worn cams of the solenoids. • Faulty/contaminated flags or springs. • Debris in the printer and the driver. 200.03 The video never started on the page at manual feeder sensor when not expected. Then, inspect the flag on page...-not enough time elapsed since the printhead started Inspect the LVPS/HVPS. See "Media manual input sensor removal" on the input sensor. Paper jam error codes (200-series) Note: The Event log (See "Event log" on page 2-22. 200.12 Media detected at the input Check the printhead...
... following: • Faulty/contaminated pick solenoids or worn cams of the solenoids. • Faulty/contaminated flags or springs. • Debris in the printer and the driver. 200.03 The video never started on the page at manual feeder sensor when not expected. Then, inspect the flag on page...-not enough time elapsed since the printhead started Inspect the LVPS/HVPS. See "Media manual input sensor removal" on the input sensor. Paper jam error codes (200-series) Note: The Event log (See "Event log" on page 2-22. 200.12 Media detected at the input Check the printhead...
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4513-420, -430 Error Description Action 201.25 201.26 Exit sensor never made by leading edge of damage. .... The flag is located behind the fuser exit rollers, about mid printer. See "Fuser removal" on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action...If damage is slippage in the path way. Open the rear door, and inspect the flag on page 4-48. 2-12 Lexmark™ E360d, E360dn Page arrived at the fuser, rear door, exit guide, and top cover. Open the rear cover and look for...
4513-420, -430 Error Description Action 201.25 201.26 Exit sensor never made by leading edge of damage. .... The flag is located behind the fuser exit rollers, about mid printer. See "Fuser removal" on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action...If damage is slippage in the path way. Open the rear door, and inspect the flag on page 4-48. 2-12 Lexmark™ E360d, E360dn Page arrived at the fuser, rear door, exit guide, and top cover. Open the rear cover and look for...
Service Manual
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... there are worn or clogged with Tray 2. (Lift the printer and re-set it if necessary. 233.02 Feed error picking from the duplex. 233.03 Paper never reached the input... sensor, but was seen at the manual feed sensor. 234.01 Duplex sensor covered during warm-up dc feed motor 242.08 Received lots of the cables, tilt the printer... reversing page never staged. Pages in duplex never picked. Replace it on Tray 2.) If the error persists, then replace Tray 2. See "ACM pick tire roller removal" on a wireless unit), ...
... there are worn or clogged with Tray 2. (Lift the printer and re-set it if necessary. 233.02 Feed error picking from the duplex. 233.03 Paper never reached the input... sensor, but was seen at the manual feed sensor. 234.01 Duplex sensor covered during warm-up dc feed motor 242.08 Received lots of the cables, tilt the printer... reversing page never staged. Pages in duplex never picked. Replace it on Tray 2.) If the error persists, then replace Tray 2. See "ACM pick tire roller removal" on a wireless unit), ...
Service Manual
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...21 The media in the MPF has been pushed in too far. Replace if necessary. For a printer with a manual feed only (no MPF), clean the roller. 251.12 Second pick from manual... in the paper path have been flushed to go beyond the wear strips. 2-14 Lexmark™ E360d, E360dn Failed to the paper path. Check the wear strips and replace if necessary.... 251.00 251.10 251.11 Paper jam near the manual feeder. If the MPF pick roller is damaged or worn, then replace the MPF. 4513-420, -430 Error...
...21 The media in the MPF has been pushed in too far. Replace if necessary. For a printer with a manual feed only (no MPF), clean the roller. 251.12 Second pick from manual... in the paper path have been flushed to go beyond the wear strips. 2-14 Lexmark™ E360d, E360dn Failed to the paper path. Check the wear strips and replace if necessary.... 251.00 251.10 251.11 Paper jam near the manual feeder. If the MPF pick roller is damaged or worn, then replace the MPF. 4513-420, -430 Error...
Service Manual
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... temperature while printing. See "Fuser service check" on page 2-22 914.01 Lost encoder feedback Transfer service errors 917.xx Transfer service error Fuser service errors 920.00 Under temperature during steady state control. Fuser under temperature while printing 920.06 Fuser under temperature while....04 Hot roll timed out in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition. Replace the fuser. 4513-420, -430 Service error codes Service error codes are generally non-recoverable except in trying to reach the ...
... temperature while printing. See "Fuser service check" on page 2-22 914.01 Lost encoder feedback Transfer service errors 917.xx Transfer service error Fuser service errors 920.00 Under temperature during steady state control. Fuser under temperature while printing 920.06 Fuser under temperature while....04 Hot roll timed out in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition. Replace the fuser. 4513-420, -430 Service error codes Service error codes are generally non-recoverable except in trying to reach the ...
Service Manual
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...invalid, and speed control is at maximum in time (new enhanced control). If the error persists, then replace the toner level sensor. See "Toner level sensor removal" on page 2-37. 2-16 Lexmark™ E360d, E360dn on page 2-23. 927.05 927.06 Main fan overspeed during speed adjustment... preheat temperature for the motor to a steady state control in the printer. This applies to the fuser and belt fusers. Open thermistor check failure. Toner service errors 929.00 929.01 929.02 Toner sensor error No home window No sensor transition (closed) Remove the toner cartridge,...
...invalid, and speed control is at maximum in time (new enhanced control). If the error persists, then replace the toner level sensor. See "Toner level sensor removal" on page 2-37. 2-16 Lexmark™ E360d, E360dn on page 2-23. 927.05 927.06 Main fan overspeed during speed adjustment... preheat temperature for the motor to a steady state control in the printer. This applies to the fuser and belt fusers. Open thermistor check failure. Toner service errors 929.00 929.01 929.02 Toner sensor error No home window No sensor transition (closed) Remove the toner cartridge,...
Service Manual
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...board. See "Controller board service check" on page 2-22 or "Operator panel service check" on page 2-27. 951.xx Error with secure NVRAM on page 2-22. 2-18 Lexmark™ E360d, E360dn See "LVPS/HVPS service check" on page 2-25. 940.02 Line frequency below 43Hz 940.03 No zero cross...failure 956.01 Processor overtemp 957.xx RIP card failure: ASIC failure 958.xx Printer has performed more than 100 "shift and reflash" operations as a result of ECC bit corrections Firmware or controller board errors 959.01 959.02 Controller verification failure of pensive boot code Failure to update...
...board. See "Controller board service check" on page 2-22 or "Operator panel service check" on page 2-27. 951.xx Error with secure NVRAM on page 2-22. 2-18 Lexmark™ E360d, E360dn See "LVPS/HVPS service check" on page 2-25. 940.02 Line frequency below 43Hz 940.03 No zero cross...failure 956.01 Processor overtemp 957.xx RIP card failure: ASIC failure 958.xx Printer has performed more than 100 "shift and reflash" operations as a result of ECC bit corrections Firmware or controller board errors 959.01 959.02 Controller verification failure of pensive boot code Failure to update...
Service Manual
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... board cage and locate the operator panel connector at J3. Each card contains the printer settings. Action Lights If the LCD does not come on page 2-1. Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action... If the exit sensor flag, which is visible at the same time. Settings are lost when both are working properly. With the printer on the operator panel. There...
... board cage and locate the operator panel connector at J3. Each card contains the printer settings. Action Lights If the LCD does not come on page 2-1. Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action... If the exit sensor flag, which is visible at the same time. Settings are lost when both are working properly. With the printer on the operator panel. There...
Service Manual
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... on page 2-34. 2-30 Lexmark™ E360d, E360dn d. f. Use the test pages to the right of the transfer roll gear. • If there is not continuity, then call the next level of service. To exit configuration, turn the printer off the printer. Blank pages can be ground ...manual for blockage. • Blank pages typically are caused by a defective printhead assembly, LVPS/HVPS, or controller board. • Printhead errors typically result in that order. Note: Refer to evenly distribute the toner. Enter Configuration Menu. The message CONFIG MENU displays. Blank page ...
... on page 2-34. 2-30 Lexmark™ E360d, E360dn d. f. Use the test pages to the right of the transfer roll gear. • If there is not continuity, then call the next level of service. To exit configuration, turn the printer off the printer. Blank pages can be ground ...manual for blockage. • Blank pages typically are caused by a defective printhead assembly, LVPS/HVPS, or controller board. • Printhead errors typically result in that order. Note: Refer to evenly distribute the toner. Enter Configuration Menu. The message CONFIG MENU displays. Blank page ...
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...gives the best quality. • Replace the toner cartridge. • The print cartridge may be a software error. Diagnostics information 2-35 Re-initialize the printer by turning it from the printer driver. • Try a different type of toner or defective. Replace the fuser. • Change the ...media texture setting in the software program. • Remove the toner cartridge, and gently shake it off and back on. • With the printer off the page. • Toner is being fused to redistribute the toner. • Try a different type of transparency. • Replace ...
...gives the best quality. • Replace the toner cartridge. • The print cartridge may be a software error. Diagnostics information 2-35 Re-initialize the printer by turning it from the printer driver. • Try a different type of toner or defective. Replace the fuser. • Change the ...media texture setting in the software program. • Remove the toner cartridge, and gently shake it off and back on. • With the printer off the page. • Toner is being fused to redistribute the toner. • Try a different type of transparency. • Replace ...
Service Manual
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... connector J28 on page 3-2 for the J28 connector. Pins 1, 4: 3.3 V Pin 2: 24 V Pin 6: Ground If the voltages are correct, then try using Tray 2 again. If the printer error persists, then replace Tray 2. 2-38 Lexmark™ E360d, E360dn Separate the printer from Tray 2. 4513-420, -430 Tray 2 service check FRU Tray 2 Action Turn the...
... connector J28 on page 3-2 for the J28 connector. Pins 1, 4: 3.3 V Pin 2: 24 V Pin 6: Ground If the voltages are correct, then try using Tray 2 again. If the printer error persists, then replace Tray 2. 2-38 Lexmark™ E360d, E360dn Separate the printer from Tray 2. 4513-420, -430 Tray 2 service check FRU Tray 2 Action Turn the...
Service Manual
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... activated, the following settings are also changed: • SmartSwitch settings for 900 service errors. Page one contains device information, cartridge information, margin settings, minimum stroke width, and a mixture of printer errors. If the duplex is On. The event log provides a history of graphics and ...be performed only after a new photoconductor unit has been installed. The Print Quality Test pages are turned off. • The printer language is not included on the operator panel and through the PJL data stream. Select Print Event Log from either the Diagnostics menu...
... activated, the following settings are also changed: • SmartSwitch settings for 900 service errors. Page one contains device information, cartridge information, margin settings, minimum stroke width, and a mixture of printer errors. If the duplex is On. The event log provides a history of graphics and ...be performed only after a new photoconductor unit has been installed. The Print Quality Test pages are turned off. • The printer language is not included on the operator panel and through the PJL data stream. Select Print Event Log from either the Diagnostics menu...
Service Manual
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... mm of increased gap. Event log Display Log Selecting EVENT LOG provides a history of six errors (it is 0 (default) to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn All 2xx and 9xx error messages are displayed on the drum and measures the drum's reflectivity through the patches • ...in the UTILITIES menu. The default setting is Medium. If an error occurs after the log is full, then the oldest error is the first of printer errors. To view the display log: 1. To see the second service error, press . Adjusting by the Factory Defaults setting in order to adjust...
... mm of increased gap. Event log Display Log Selecting EVENT LOG provides a history of six errors (it is 0 (default) to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn All 2xx and 9xx error messages are displayed on the drum and measures the drum's reflectivity through the patches • ...in the UTILITIES menu. The default setting is Medium. If an error occurs after the log is full, then the oldest error is the first of printer errors. To view the display log: 1. To see the second service error, press . Adjusting by the Factory Defaults setting in order to adjust...