Troubleshooting Guide
Page 1
...the status shows Connected. Job takes longer than expected to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Open the Software and Documentation CD to make ...to print. If the status is blank or displays only diamonds The printer self test failed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they are secure. CHANGE THE PAGE PROTECT ...
...the status shows Connected. Job takes longer than expected to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Open the Software and Documentation CD to make ...to print. If the status is blank or displays only diamonds The printer self test failed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they are secure. CHANGE THE PAGE PROTECT ...
Service Manual
Page 31
... Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Job Menu Reset...LF Auto LF after CR Parallel Menu Std Parallel Network Menu Standard Network USB Menu Standard USB Diagnostics information 2-5 These are accessed through the driver. 4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations.
... Quick Demo Print Menus Print Stats Print Net Setup Print Fonts Print Demo Factory Defaults Hex Trace Setup Menu Eco-Mode Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Job Menu Reset...LF Auto LF after CR Parallel Menu Std Parallel Network Menu Standard Network USB Menu Standard USB Diagnostics information 2-5 These are accessed through the driver. 4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations.
Service Manual
Page 35
... sensor if necessary. Carefully remove the tray and notice if the leading edge of the media is running or pre-staged media in the printer and the driver. 200.03 The video never started on page 4-39. 200.08 Media reached the input sensor before interrupt occurred-not enough time elapsed since...
... sensor if necessary. Carefully remove the tray and notice if the leading edge of the media is running or pre-staged media in the printer and the driver. 200.03 The video never started on page 4-39. 200.08 Media reached the input sensor before interrupt occurred-not enough time elapsed since...
Service Manual
Page 55
...ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on the CD) to make sure the printer prints correctly. Be sure the user's application is set up correctly. 4. If the internal ...print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is installed, but the printer still fails to a worn backup roll. Be sure the printer parallel cable is designed for continuity. 4513-420, -430 ...
...ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on the CD) to make sure the printer prints correctly. Be sure the user's application is set up correctly. 4. If the internal ...print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is installed, but the printer still fails to a worn backup roll. Be sure the printer parallel cable is designed for continuity. 4513-420, -430 ...
Service Manual
Page 57
...doctor blade) connection PCN3 and on page 2-31 for contamination, damage, or a short to the LVPS/HVPS board at a time in the driver. Check continuity between the print cartridge assembly and spring contacts which connect to ground. Correct as necessary. FRU Toner cartridge (not a FRU) ...rearward electrodes below the toner cartridge assembly. • If continuity fails, then call the next level of the cable. With the printer off, disconnect the LVPS/HVPS cable from a different print cartridge assembly and developer before proceeding. Check the contacts for correct installation ...
...doctor blade) connection PCN3 and on page 2-31 for contamination, damage, or a short to the LVPS/HVPS board at a time in the driver. Check continuity between the print cartridge assembly and spring contacts which connect to ground. Correct as necessary. FRU Toner cartridge (not a FRU) ...rearward electrodes below the toner cartridge assembly. • If continuity fails, then call the next level of the cable. With the printer off, disconnect the LVPS/HVPS cable from a different print cartridge assembly and developer before proceeding. Check the contacts for correct installation ...
Service Manual
Page 58
...changing the setting to prevent damage from finger oils or hand lotion. If toner cartridge is being used . Check the media settings in the printer driver. 2-32 Lexmark™ E360d, E360dn Try a new PC Kit. Place a sheet of image FRU Fuser Media (not a FRU) Action The fuser may not be ... for more information. See"LVPS/HVPS service check" on page 2-25 for signs of damage, or fatigue. Check the media settings in the printer driver. Check the springs in image density horizontally across page FRU PC Kit (not a FRU) Transfer roll Action The charge roll may require higher...
...changing the setting to prevent damage from finger oils or hand lotion. If toner cartridge is being used . Check the media settings in the printer driver. 2-32 Lexmark™ E360d, E360dn Try a new PC Kit. Place a sheet of image FRU Fuser Media (not a FRU) Action The fuser may not be ... for more information. See"LVPS/HVPS service check" on page 2-25 for signs of damage, or fatigue. Check the media settings in the printer driver. Check the springs in image density horizontally across page FRU PC Kit (not a FRU) Transfer roll Action The charge roll may require higher...
Service Manual
Page 61
... from side to side to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it from the printer driver. • Try a different type of toner or defective. Replace the cartridge. • There may be a software error. Diagnostics information 2-35 Paper...Printhead service check" on page 2-37. • Also, see "Blank page" on the page. If special media is getting light, but the printer has not indicated it from side to side to the paper. 4513-420, -430 Print quality problems (Continued) Problem Cause / action Toner smears...
... from side to side to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it from the printer driver. • Try a different type of toner or defective. Replace the cartridge. • There may be a software error. Diagnostics information 2-35 Paper...Printhead service check" on page 2-37. • Also, see "Blank page" on the page. If special media is getting light, but the printer has not indicated it from side to side to the paper. 4513-420, -430 Print quality problems (Continued) Problem Cause / action Toner smears...
Service Manual
Page 62
... is being used and the Toner Low alarm is set to restart the printer. • Make sure the print cartridge assembly is on . The Toner Low light is blinking, and the Error light is installed properly. 2-36 Lexmark™ E360d, E360dn If the computer indicates "unknown device," then replace the controller board.... by tires. • Make sure the correct tray and media type are selected from the driver. • Make sure the tray is pushed all jams. • Press and release , or open and close the printer cover to on the paper feed tires for burrs or debris that the ACM clutch is...
... is being used and the Toner Low alarm is set to restart the printer. • Make sure the print cartridge assembly is on . The Toner Low light is blinking, and the Error light is installed properly. 2-36 Lexmark™ E360d, E360dn If the computer indicates "unknown device," then replace the controller board.... by tires. • Make sure the correct tray and media type are selected from the driver. • Make sure the tray is pushed all jams. • Press and release , or open and close the printer cover to on the paper feed tires for burrs or debris that the ACM clutch is...
Service Manual
Page 63
... is displayed). • Ensure correct printer driver is being used. • Select hex trace mode to determine what the problem is. • Restore factory defaults. • Make sure the parallel cable or USB cable is being used. • The printer doesn't have enough memory to prevent damage...at J100. • If voltages or grounds are not printing, and an error message is closed . Place a sheet of the printer. • The printer is waiting for signs of damage, or fatigue. Jobs are incorrect, then check the controller board. Transfer roll service check FRU Transfer...
... is displayed). • Ensure correct printer driver is being used. • Select hex trace mode to determine what the problem is. • Restore factory defaults. • Make sure the parallel cable or USB cable is being used. • The printer doesn't have enough memory to prevent damage...at J100. • If voltages or grounds are not printing, and an error message is closed . Place a sheet of the printer. • The printer is waiting for signs of damage, or fatigue. Jobs are incorrect, then check the controller board. Transfer roll service check FRU Transfer...
