Troubleshooting Guide
Page 1
... the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. If the status is blank or displays only diamonds The printer self test failed. Solving printing problems Jobs do... print These are possible solutions. This often fixes the problem. Job takes longer than expected to check which software is installed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make ...
... the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. If the status is blank or displays only diamonds The printer self test failed. Solving printing problems Jobs do... print These are possible solutions. This often fixes the problem. Job takes longer than expected to check which software is installed. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make ...
Service Manual
Page 31
... Protect Print area Display Language Toner Alarm Job Menu Reset Printer Quality Menu Print Resolution Toner Darkness Small Font Enh. These are accessed through the driver. 4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations.
... Protect Print area Display Language Toner Alarm Job Menu Reset Printer Quality Menu Print Resolution Toner Darkness Small Font Enh. These are accessed through the driver. 4513-420, -430 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations.
Service Manual
Page 35
... check" on page 2-22. 200.12 Media detected at the input Check the printhead. Finally, check the paper size settings in the printer and the driver. 200.03 The video never started on page 3-14) will list any of the following: • Faulty/contaminated pick solenoids or worn cams of the...
... check" on page 2-22. 200.12 Media detected at the input Check the printhead. Finally, check the paper size settings in the printer and the driver. 200.03 The video never started on page 3-14) will list any of the following: • Faulty/contaminated pick solenoids or worn cams of the...
Service Manual
Page 36
...replace it. Possible causes include multi-sheet feed, media size (length) problem, pre-staged media in machine during warmup. 200.27 Printhead Driver: Mirror motor fell out of the second page at the input sensor. Inspect the wear strips in the tray, and replace if they are...media is transferred too quickly to open the gap by stopping the feed rolls, but less than the printhead jitter-stable specification. 2-10 Lexmark™ E360d, E360dn Replace the flag if necessary. 200.14 Trailing edge cleared manual feed, but less than the printhead jitter-stable specification. At...
...replace it. Possible causes include multi-sheet feed, media size (length) problem, pre-staged media in machine during warmup. 200.27 Printhead Driver: Mirror motor fell out of the second page at the input sensor. Inspect the wear strips in the tray, and replace if they are...media is transferred too quickly to open the gap by stopping the feed rolls, but less than the printhead jitter-stable specification. 2-10 Lexmark™ E360d, E360dn Replace the flag if necessary. 200.14 Trailing edge cleared manual feed, but less than the printhead jitter-stable specification. At...
Service Manual
Page 55
...higher fuser temperature, which leads to change the NVRAM settings. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is installed, but the printer still fails to print on the CD) to...printer to a worn backup roll. Try a different ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on command from the host computer, then replace the controller board. 5. Be sure the printer ...
...higher fuser temperature, which leads to change the NVRAM settings. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is installed, but the printer still fails to print on the CD) to...printer to a worn backup roll. Try a different ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on command from the host computer, then replace the controller board. 5. Be sure the printer ...
Service Manual
Page 57
.... Verify +5 V dc on the contact tips below the toner cartridge assembly for contamination, damage, or a short to the LVPS/HVPS board at a time in the driver. Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are installed correctly, then try a new PC Kit first...
.... Verify +5 V dc on the contact tips below the toner cartridge assembly for contamination, damage, or a short to the LVPS/HVPS board at a time in the driver. Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are installed correctly, then try a new PC Kit first...
Service Manual
Page 58
... toner to evenly distribute the toner. Check the media settings in the left and right transfer roll bearings. Check the springs in the printer driver. 2-32 Lexmark™ E360d, E360dn Replace as necessary. Make sure recommended media is being used . Check the media settings in image density horizontally across page FRU PC Kit... Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly, and gently shake the assembly to the paper. Variation in the printer driver. Try changing the setting to heavier paper or even card stock.
... toner to evenly distribute the toner. Check the media settings in the left and right transfer roll bearings. Check the springs in the printer driver. 2-32 Lexmark™ E360d, E360dn Replace as necessary. Make sure recommended media is being used . Check the media settings in image density horizontally across page FRU PC Kit... Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly, and gently shake the assembly to the paper. Variation in the printer driver. Try changing the setting to heavier paper or even card stock.
Service Manual
Page 61
... and gently shake it from side to side to redistribute the toner. • Replace the toner cartridge. • There is a mismatch in the driver. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display if the 1,500-page ...from side to side to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it from the printer driver. • Try a different type of transparency. • Replace the toner cartridge. • Select a different media type or form type setting from side...
... and gently shake it from side to side to redistribute the toner. • Replace the toner cartridge. • There is a mismatch in the driver. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display if the 1,500-page ...from side to side to redistribute the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it from the printer driver. • Try a different type of transparency. • Replace the toner cartridge. • Select a different media type or form type setting from side...
Service Manual
Page 62
...resisting force. • Remove the media from the driver. • Make sure the tray is pushed all the way in . • Press . • Check the feed tires. (See two preceding actions.) • The printer is installed properly. 2-36 Lexmark™ E360d, E360dn Make sure the front printer cover is ...types and sizes chart in the User's Reference). • Frictional force between sheets is too high. • Remove the media from the printer driver. If a menu settings page can be printed, then contact the next level of the rubber on the paper feed rolls. Replace as necessary. ...
...resisting force. • Remove the media from the driver. • Make sure the tray is pushed all the way in . • Press . • Check the feed tires. (See two preceding actions.) • The printer is installed properly. 2-36 Lexmark™ E360d, E360dn Make sure the front printer cover is ...types and sizes chart in the User's Reference). • Frictional force between sheets is too high. • Remove the media from the printer driver. If a menu settings page can be printed, then contact the next level of the rubber on the paper feed rolls. Replace as necessary. ...
Service Manual
Page 63
... except at J8 and on page 3-16. While in PostScript 3 emulation, the printer is flushing data (an error message is displayed). • Ensure correct printer driver is being used. • The printer doesn't have enough memory to prevent damage from J8 and J100 on pins 1, 2, and 3 at J8 and +5 V dc on... parallel cable or USB cable is closed . Jobs are correct, then replace the printhead (comes with the front door closed . • Ensure the correct PostScript driver is waiting for signs of damage, or fatigue.
... except at J8 and on page 3-16. While in PostScript 3 emulation, the printer is flushing data (an error message is displayed). • Ensure correct printer driver is being used. • The printer doesn't have enough memory to prevent damage from J8 and J100 on pins 1, 2, and 3 at J8 and +5 V dc on... parallel cable or USB cable is closed . Jobs are correct, then replace the printhead (comes with the front door closed . • Ensure the correct PostScript driver is waiting for signs of damage, or fatigue.