Clearing Jams Guide
Page 2
... then remove the photoconductor kit. Remove Tray 1, and then depress the lever. Note: For alternative access to access each jam Jam number 200 201 202 231 233 234 235 242 251 To access the jam Try one or more of the following : • Open the front door, and then open the rear door... photoconductor kit and toner cartridge (unit). 5 Align and insert the unit. 6 Close the front door. 7 Insert the tray. 8 Press . 2 Open the multipurpose feeder door. 200 paper jam 1 Remove the tray from the standard exit bin. Open the front door, and then open the rear door. Remove Tray...
... then remove the photoconductor kit. Remove Tray 1, and then depress the lever. Note: For alternative access to access each jam Jam number 200 201 202 231 233 234 235 242 251 To access the jam Try one or more of the following : • Open the front door, and then open the rear door... photoconductor kit and toner cartridge (unit). 5 Align and insert the unit. 6 Close the front door. 7 Insert the tray. 8 Press . 2 Open the multipurpose feeder door. 200 paper jam 1 Remove the tray from the standard exit bin. Open the front door, and then open the rear door. Remove Tray...
Clearing Jams Guide
Page 3
To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 202 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the... 2 Lift the flap in front of the printer, and then remove any jammed sheets. 4 Remove the jam. 3 Align and insert the unit. 4 Close the front door. 5 Press . 5 Close the rear door. 6 Close the front door. 7 Press . 3 201 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the ...
To reduce the risk of injury from a hot component, allow the surface to cool before removing paper from this area. 1 Open the front door, and then remove the unit. 202 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the... 2 Lift the flap in front of the printer, and then remove any jammed sheets. 4 Remove the jam. 3 Align and insert the unit. 4 Close the front door. 5 Press . 5 Close the rear door. 6 Close the front door. 7 Press . 3 201 paper jam CAUTION-HOT SURFACE: The fuser and the inside of the printer near the ...
Clearing Jams Guide
Page 4
... the front door. 6 Press . 233 paper jam 1 Remove the tray from the printer. 3 Pull the jammed sheets from this does not clear the jam, complete the steps in "231 paper jam" on page 4. 234 paper jam A single jam or multiple jams are in : • "231 paper jam" on page 4 • "233 paper jam" on . To locate and remove the jammed sheets, complete all the steps...
... the front door. 6 Press . 233 paper jam 1 Remove the tray from the printer. 3 Pull the jammed sheets from this does not clear the jam, complete the steps in "231 paper jam" on page 4. 234 paper jam A single jam or multiple jams are in : • "231 paper jam" on page 4 • "233 paper jam" on . To locate and remove the jammed sheets, complete all the steps...
Clearing Jams Guide
Page 5
... feeder. If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the unit. 2 Press . 242 paper jam 1 Remove the optional tray from the front of the multipurpose feeder. 2 Lift the flap at the front of the printer, and then remove any... the optional tray. 4 Press . 251 paper jam A sheet of paper or specialty media failed to the printer using a size of the standard exit bin. 2 Remove the jam. Part of it is jammed in the standard exit bin. 1 To remove the jam, gently pull the jammed sheet out of paper not supported for duplex printing. If it...
... feeder. If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the unit. 2 Press . 242 paper jam 1 Remove the optional tray from the front of the multipurpose feeder. 2 Lift the flap at the front of the printer, and then remove any... the optional tray. 4 Press . 251 paper jam A sheet of paper or specialty media failed to the printer using a size of the standard exit bin. 2 Remove the jam. Part of it is jammed in the standard exit bin. 1 To remove the jam, gently pull the jammed sheet out of paper not supported for duplex printing. If it...
Troubleshooting Guide
Page 2
... to see if the option is installed These are possible solutions. MAKE SURE THE PAPER SIZE AND PAPER TYPE SETTINGS ARE THE SAME FOR EACH TRAY 1 Print a menu settings page and compare the settings for paper jams or misfeeds. 3 Make sure the guides are aligned against the edges of the following... : RESET THE PRINTER Turn the printer off, wait for the paper size loaded in the Chooser. Solving option problems Option does not operate...
... to see if the option is installed These are possible solutions. MAKE SURE THE PAPER SIZE AND PAPER TYPE SETTINGS ARE THE SAME FOR EACH TRAY 1 Print a menu settings page and compare the settings for paper jams or misfeeds. 3 Make sure the guides are aligned against the edges of the following... : RESET THE PRINTER Turn the printer off, wait for the paper size loaded in the Chooser. Solving option problems Option does not operate...
Troubleshooting Guide
Page 3
...panel, hold down arrow button while turning the printer on the side of the following topics may have a printer part that jammed does not reprint after jam is cleared The paper path is set to Auto or On: 1 Press . 2 Press the arrow buttons until Settings appears, and then press... . 6 Press the arrow buttons until you clear the jam In the Settings menu, Jam Recovery is not clear. Solving paper feed problems Paper frequently jams These are possible solutions. CHECK THE GUIDES Move the guides in the standard tray. Paper jam message remains after you use it. MAKE SURE THERE IS...
...panel, hold down arrow button while turning the printer on the side of the following topics may have a printer part that jammed does not reprint after jam is cleared The paper path is set to Auto or On: 1 Press . 2 Press the arrow buttons until Settings appears, and then press... . 6 Press the arrow buttons until you clear the jam In the Settings menu, Jam Recovery is not clear. Solving paper feed problems Paper frequently jams These are possible solutions. CHECK THE GUIDES Move the guides in the standard tray. Paper jam message remains after you use it. MAKE SURE THERE IS...
Service Manual
Page 3
...Memory 1-3 Print quality settings 1-3 Connectivity and compatibility 1-4 Media trays and supply capacity 1-5 Types of print media 1-6 Tips on preventing jams 1-7 Paper path 1-7 Tools 1-8 Acronyms 1-9 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3... Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom table ...
...Memory 1-3 Print quality settings 1-3 Connectivity and compatibility 1-4 Media trays and supply capacity 1-5 Types of print media 1-6 Tips on preventing jams 1-7 Paper path 1-7 Tools 1-8 Acronyms 1-9 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Indicator light 2-2 Buttons 2-3... Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom table ...
Service Manual
Page 24
...paper jams can help prevent paper jams: • Use only the recommended print media. • Do not overload the print media sources. The following tools and equipment: • Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver 1-8 Lexmark™ E360d, E360dn If jams... do occur with the print media, then try feeding one sheet at www.lexmark.com for more information about which media provides optimum results for ...
...paper jams can help prevent paper jams: • Use only the recommended print media. • Do not overload the print media sources. The following tools and equipment: • Spring hook • Needle nose pliers • Volt-ohmmeter • #1 and #2 Phillips screwdriver • Slotted screwdriver 1-8 Lexmark™ E360d, E360dn If jams... do occur with the print media, then try feeding one sheet at www.lexmark.com for more information about which media provides optimum results for ...
Service Manual
Page 35
... media prestaged in the tray. Possible causes include user insert of the tray. First, remove the PC kit and paper or debric at the input sensor. 200.01 200.02 Classic input jam. See "Controller board service check" on the input sensor. Carefully remove the tray and notice if the leading edge... of the media is too loose. If so, then inspect the tray wear strips and replace if necessary. Paper jam error codes (200-series) Note: The Event log (See "Event log" on page 2-37. 200.04 The media at the input sensor before the EP...
... media prestaged in the tray. Possible causes include user insert of the tray. First, remove the PC kit and paper or debric at the input sensor. 200.01 200.02 Classic input jam. See "Controller board service check" on the input sensor. Carefully remove the tray and notice if the leading edge... of the media is too loose. If so, then inspect the tray wear strips and replace if necessary. Paper jam error codes (200-series) Note: The Event log (See "Event log" on page 2-37. 200.04 The media at the input sensor before the EP...
Service Manual
Page 37
... "Printhead service check" on page 2-37. 200.37 Timeout on page 2-37. 201.05 Restart attempted after multiple attempts. Also Remove the PC kit and paper or debris at the input known as the manual feeder sensor. 4513-420, -430 Error Description Action 200.28 First writing line of a page at.... If it out of the tray at the input sensor before interruption occurs. See event beyond the wear strips. 201.00 Paper jam between the input sensor and the fuser. See "ACM pick tire roller removal" on hsync signal. 200.30 Narrow media sensor covered during auto alignment ...
... "Printhead service check" on page 2-37. 200.37 Timeout on page 2-37. 201.05 Restart attempted after multiple attempts. Also Remove the PC kit and paper or debris at the input known as the manual feeder sensor. 4513-420, -430 Error Description Action 200.28 First writing line of a page at.... If it out of the tray at the input sensor before interruption occurs. See event beyond the wear strips. 201.00 Paper jam between the input sensor and the fuser. See "ACM pick tire roller removal" on hsync signal. 200.30 Narrow media sensor covered during auto alignment ...
Service Manual
Page 38
...warm-up ) 202.25 Exit sensor never broke from sheet ahead of media when feeding out the media that was probably staged prematurely. 202.00 Paper jam around exit sensor. Open the rear door, and inspect the flag on page 4-20. 201.27 Page at fuser nip before fuser reached acceptable .... If the flag does not rotate freely or has no spring action, then replace the fuser. See "Fuser removal" on page 4-48. 2-12 Lexmark™ E360d, E360dn See "Rear exit guide assembly with the rear door open the reat door and obscure the trailing edge and the sensor flag. Open the...
...warm-up ) 202.25 Exit sensor never broke from sheet ahead of media when feeding out the media that was probably staged prematurely. 202.00 Paper jam around exit sensor. Open the rear door, and inspect the flag on page 4-20. 201.27 Page at fuser nip before fuser reached acceptable .... If the flag does not rotate freely or has no spring action, then replace the fuser. See "Fuser removal" on page 4-48. 2-12 Lexmark™ E360d, E360dn See "Rear exit guide assembly with the rear door open the reat door and obscure the trailing edge and the sensor flag. Open the...
Service Manual
Page 39
...the duplex. If there are no pages printed since calling a 241.10 or a prior 241.19. 242.00 Paper jam near tray 1. 241.10 Second pick attempt failed from tray 1. See "Paper input and duplex sensor assembly removal" on a wireless unit), and inspect the flag of dc feed interrupts before ... its back (be sure to protect the antenna on page 4-44. Duplex supports A4, letter, legal, oficio, and folio media sizes. 241.00 Paper jam near tray 2. Bouncy duplex sensor never made by the sheet ahead after reversing into the duplex. See "ACM pick tire roller removal" on page 4-3....
...the duplex. If there are no pages printed since calling a 241.10 or a prior 241.19. 242.00 Paper jam near tray 1. 241.10 Second pick attempt failed from tray 1. See "Paper input and duplex sensor assembly removal" on a wireless unit), and inspect the flag of dc feed interrupts before ... its back (be sure to protect the antenna on page 4-44. Duplex supports A4, letter, legal, oficio, and folio media sizes. 241.00 Paper jam near tray 2. Bouncy duplex sensor never made by the sheet ahead after reversing into the duplex. See "ACM pick tire roller removal" on page 4-3....
Service Manual
Page 40
... MPF has been pushed in too far. 251.21 The media in the MPF has been pushed in the paper path. Failed to the paper path. 251.19 Media never reached the input sensor from tray 2. Check the pick tires for obstruction in too....16 Failed to the output bin. Remove Tray 2 and inspect for wear or paper dust. Check the wear strips and replace if necessary. 251.00 251.10 251.11 Paper jam near the manual feeder. Second pick attempt failed from manual feeder. Pages in the... the manual feed. Do not let the top sheets to go beyond the wear strips. 2-14 Lexmark™ E360d, E360dn
... MPF has been pushed in too far. 251.21 The media in the MPF has been pushed in the paper path. Failed to the paper path. 251.19 Media never reached the input sensor from tray 2. Check the pick tires for obstruction in too....16 Failed to the output bin. Remove Tray 2 and inspect for wear or paper dust. Check the wear strips and replace if necessary. 251.00 251.10 251.11 Paper jam near the manual feeder. Second pick attempt failed from manual feeder. Pages in the... the manual feed. Do not let the top sheets to go beyond the wear strips. 2-14 Lexmark™ E360d, E360dn
Service Manual
Page 47
... Media never picks. Dead machine (no power). See "Cover interlock switch service check" on page 2-31. See "Black page" on page 2-23. Paper jams. Main motor noisy or not moving. See "Parallel or USB port service check" on page 2-27. See "Operator panel service check" on page ...on page 2-34. Operator panel button not responding. Heavy background. See "Solving print quality problems" on back of page" on page 2-30. See "Paper feed service checks" on page 2-25. Fuser parts melted. Blank page. Media feeds continuously. See "LVPS/HVPS service check" on page 2-27. ...
... Media never picks. Dead machine (no power). See "Cover interlock switch service check" on page 2-31. See "Black page" on page 2-23. Paper jams. Main motor noisy or not moving. See "Parallel or USB port service check" on page 2-27. See "Operator panel service check" on page ...on page 2-34. Operator panel button not responding. Heavy background. See "Solving print quality problems" on back of page" on page 2-30. See "Paper feed service checks" on page 2-25. Fuser parts melted. Blank page. Media feeds continuously. See "LVPS/HVPS service check" on page 2-27. ...
Service Manual
Page 53
... 2 and 5 at J27 (input/duplex sensors) and pin 2 at J23 (Input sensor). There is no test or repair for proper operation. Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action If the exit sensor flag, which is plugged in..., is not functioning, then replace the operator panel. Clear anything that keeps the flags from the other than vertical, then the printer will display a paper jam. Voltages on pins 1 and 4 at J27 pin 1 at the back of these are new and replaced at J3. Action Lights If the LCD ...
... 2 and 5 at J27 (input/duplex sensors) and pin 2 at J23 (Input sensor). There is no test or repair for proper operation. Paper feed service checks Paper jam error indication during POST FRU Fuser (exit sensor) Input/duplex sensor Manual feed sensor Action If the exit sensor flag, which is plugged in..., is not functioning, then replace the operator panel. Clear anything that keeps the flags from the other than vertical, then the printer will display a paper jam. Voltages on pins 1 and 4 at J27 pin 1 at the back of these are new and replaced at J3. Action Lights If the LCD ...
Service Manual
Page 62
... media movement. • Make sure the media does not exceed the stack height indicator. • The input sensor does not sense media after a paper jam has been cleared. • Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of... used and the Toner Low alarm is set to restart the printer. • Make sure the print cartridge assembly is installed properly. 2-36 Lexmark™ E360d, E360dn The media skews or buckles. The media fails to feed from the printer driver. If the computer indicates "unknown device," then replace ...
... media movement. • Make sure the media does not exceed the stack height indicator. • The input sensor does not sense media after a paper jam has been cleared. • Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of... used and the Toner Low alarm is set to restart the printer. • Make sure the print cartridge assembly is installed properly. 2-36 Lexmark™ E360d, E360dn The media skews or buckles. The media fails to feed from the printer driver. If the computer indicates "unknown device," then replace ...
Service Manual
Page 78
... log, or press twice to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn The range is Medium. Adjusting by the Factory Defaults setting in order to attain each operating point's darkness target • Modifies the EP mechanism as shown: Event 6/6 202.01 Paper Jam 2. This error was a 936 service error. This setting reduces...
... log, or press twice to exit the EVENT LOG. 3-14 Lexmark™ E360d, E360dn The range is Medium. Adjusting by the Factory Defaults setting in order to attain each operating point's darkness target • Modifies the EP mechanism as shown: Event 6/6 202.01 Paper Jam 2. This error was a 936 service error. This setting reduces...
Service Manual
Page 126
If it is not, then the paper tray will become lodged and the printer will need to make sure the duplex paper jam door is in its proper position. 4513-420, -430 Warning: Check to be replaced. 4-44 Lexmark™ E360d, E360dn
If it is not, then the paper tray will become lodged and the printer will need to make sure the duplex paper jam door is in its proper position. 4513-420, -430 Warning: Check to be replaced. 4-44 Lexmark™ E360d, E360dn
Service Manual
Page 144
Lift the top cover, and remove. A mismatch can cause paper jams. 4-62 Lexmark™ E360d, E360dn Note: • Be sure to lift the top cover assembly from the front to remove. • During reinstallation, be sure the exit guide and the paper bin align correctly. 4513-420, -430 7.
Lift the top cover, and remove. A mismatch can cause paper jams. 4-62 Lexmark™ E360d, E360dn Note: • Be sure to lift the top cover assembly from the front to remove. • During reinstallation, be sure the exit guide and the paper bin align correctly. 4513-420, -430 7.
Service Manual
Page 166
... check 2-27 overview 1-2 P panel, control 1-2 paper jams tips on preventing 1-7 parallel port service check 2-29 parts catalog covers 7-2 electronics 7-4 frame 7-6 options 7-8 power-on self test (POST) 2-1 symptoms 2-20 Print Contrast 3-14 print media preventing jams 1-7 trays by model 1-5 types and sizes 1-6 print...25 LVPS/HVPS 2-25 main motor 2-26 operator panel 2-27 paper feed 2-27 paper jam during POST 2-27 paper never picks 2-28 paper picks but stops 2-27 paper picks sheets 2-28 paper trees, curls 2-29 I-2 Lexmark™ E360d, E360dn parallel port 2-29 print quality 2-30 black page ...
... check 2-27 overview 1-2 P panel, control 1-2 paper jams tips on preventing 1-7 parallel port service check 2-29 parts catalog covers 7-2 electronics 7-4 frame 7-6 options 7-8 power-on self test (POST) 2-1 symptoms 2-20 Print Contrast 3-14 print media preventing jams 1-7 trays by model 1-5 types and sizes 1-6 print...25 LVPS/HVPS 2-25 main motor 2-26 operator panel 2-27 paper feed 2-27 paper jam during POST 2-27 paper never picks 2-28 paper picks but stops 2-27 paper picks sheets 2-28 paper trees, curls 2-29 I-2 Lexmark™ E360d, E360dn parallel port 2-29 print quality 2-30 black page ...