Quick Reference
Page 4
Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Continue Toner Low / Error Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer Load print media Load manual feeder Toner low Toner cartridge region mismatch Photoconductor kit life warning Replace photoconductor (printer hard stop) Programming engine code/ Programming system code Understanding the control panel lights 4
Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Continue Toner Low / Error Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer Load print media Load manual feeder Toner low Toner cartridge region mismatch Photoconductor kit life warning Replace photoconductor (printer hard stop) Programming engine code/ Programming system code Understanding the control panel lights 4
User's Guide
Page 4
... 78 Ordering a maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
... 78 Ordering a maintenance kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
User's Guide
Page 9
Understanding the control panel lights Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Page Continue 14 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer 15 Load print media 15 Load manual feeder 16 Toner low 16 Toner cartridge region 17 mismatch Photoconductor kit life 17 warning Replace photoconductor 18 (printer hard stop) Programming engine 18 code/ Programming system code Invalid engine code / 19 Invalid network code 9
Understanding the control panel lights Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Complex page Page Continue 14 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Cancel job/ Reset printer 15 Load print media 15 Load manual feeder 16 Toner low 16 Toner cartridge region 17 mismatch Photoconductor kit life 17 warning Replace photoconductor 18 (printer hard stop) Programming engine 18 code/ Programming system code Invalid engine code / 19 Invalid network code 9
User's Guide
Page 16
...job. • Turn the printer off. • Remove the toner cartridge, and shake it to reset the printer. What you to receive and process data. Toner low Light sequence: • Continue-On • Toner Low/Replace PC Kit-On What this light sequence means: The ...feeder. • Press Continue to resume printing. • Press and hold Cancel to extend the life. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help.) • Turn the printer back on. 16 Understanding the control panel lights Load manual feeder Light sequence:...
...job. • Turn the printer off. • Remove the toner cartridge, and shake it to reset the printer. What you to receive and process data. Toner low Light sequence: • Continue-On • Toner Low/Replace PC Kit-On What this light sequence means: The ...feeder. • Press Continue to resume printing. • Press and hold Cancel to extend the life. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help.) • Turn the printer back on. 16 Understanding the control panel lights Load manual feeder Light sequence:...
User's Guide
Page 17
... (see Secondary error codes on page25) must be replaced soon. See Changing the photoconductor kit on page76). Understanding the control panel lights Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The photoconductor is almost full and should be turned on...
... (see Secondary error codes on page25) must be replaced soon. See Changing the photoconductor kit on page76). Understanding the control panel lights Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The photoconductor is almost full and should be turned on...
User's Guide
Page 24
Understanding the control panel lights Secondary light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Invalid engine code Page Continue 34 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Invalid network code 34 Toner cartridge region 34 mismatch Change toner cartridge / 35 invalid refill Missing / Defective toner 35 cartridge Unsupported toner 36 cartridge *Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder. 24
Understanding the control panel lights Secondary light sequences (continued) = On = Blinking = Slow blink Empty = Off Printer Condition Invalid engine code Page Continue 34 Error Toner Low / Replace PC Kit Load Paper Paper Jam Ready Invalid network code 34 Toner cartridge region 34 mismatch Change toner cartridge / 35 invalid refill Missing / Defective toner 35 cartridge Unsupported toner 36 cartridge *Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder. 24
User's Guide
Page 34
What you can do: Remove the toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-Blinking • Error-On What this light sequence means: The geographic region of the printer does not ...
What you can do: Remove the toner cartridge, and install a new toner cartridge that matches the region of the installed toner cartridge. Toner cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Load Paper-Blinking • Error-On What this light sequence means: The geographic region of the printer does not ...
User's Guide
Page 35
to clear the light • Turn the printer off . • Remove the toner cartridge, and shake it to extend the life, or replace the toner cartridge if it to extend the life, or replace the toner cartridge with a valid toner cartridge. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help . • Turn the printer back on . 35 What...
to clear the light • Turn the printer off . • Remove the toner cartridge, and shake it to extend the life, or replace the toner cartridge if it to extend the life, or replace the toner cartridge with a valid toner cartridge. • Replace the toner cartridge. (See Changing the toner cartridge on page80 for help . • Turn the printer back on . 35 What...
User's Guide
Page 36
.../Replace PC Kit-On • Load Paper-On • Error-On What this light sequence means: The toner cartridge is not supported by your printer. on page76 and Changing the toner cartridge on page80 for help.) • Turn the printer back on. 36 What you can do: • Press and release Continue to clear... the light sequence and continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and replace it with a supported toner cartridge. (See What supplies do I need and how do I order them?
.../Replace PC Kit-On • Load Paper-On • Error-On What this light sequence means: The toner cartridge is not supported by your printer. on page76 and Changing the toner cartridge on page80 for help.) • Turn the printer back on. 36 What you can do: • Press and release Continue to clear... the light sequence and continue processing the print job. • Turn the printer off. • Remove the toner cartridge, and replace it with a supported toner cartridge. (See What supplies do I need and how do I order them?
User's Guide
Page 76
... 3,500 standard pages4 3,500 standard pages4 76 To locate the dealer nearest you can order Lexmark supplies from any authorized Lexmark supplies dealer. In other countries or regions, visit the Lexmark online store at approximately 5% coverage), whereas the toner cartridge has to be replaced on your printer. Within the United States or Canada, you , call...
... 3,500 standard pages4 3,500 standard pages4 76 To locate the dealer nearest you can order Lexmark supplies from any authorized Lexmark supplies dealer. In other countries or regions, visit the Lexmark online store at approximately 5% coverage), whereas the toner cartridge has to be replaced on your printer. Within the United States or Canada, you , call...
User's Guide
Page 78
... this point. For help printing a menu settings page, see page16) is displayed when the toner cartridge is displayed, but print quality begins to order a maintenance kit, print your toner cartridge and how full the photoconductor is time to order a new maintenance kit. To ensure print quality...when new supplies are needed. To know when to decrease as the toner level decreases. When you first receive the "Replace photoconductor kit" light sequence, you experience faded print, remove the toner cartridge. The maintenance kit contains all geographies. Knowing when you need new ...
... this point. For help printing a menu settings page, see page16) is displayed when the toner cartridge is displayed, but print quality begins to order a maintenance kit, print your toner cartridge and how full the photoconductor is time to order a new maintenance kit. To ensure print quality...when new supplies are needed. To know when to decrease as the toner level decreases. When you first receive the "Replace photoconductor kit" light sequence, you experience faded print, remove the toner cartridge. The maintenance kit contains all geographies. Knowing when you need new ...
User's Guide
Page 80
a Press the release button on the left side of the print cartridge assembly. b Grasp the handle, pulling up and out to release and lower the front door. 3 Remove the toner cartridge. Changing the toner cartridge Changing the toner cartridge 1 Turn the printer off. 2 Press the button on the base of the printer to remove the toner cartridge. 80
a Press the release button on the left side of the print cartridge assembly. b Grasp the handle, pulling up and out to release and lower the front door. 3 Remove the toner cartridge. Changing the toner cartridge Changing the toner cartridge 1 Turn the printer off. 2 Press the button on the base of the printer to remove the toner cartridge. 80
User's Guide
Page 81
Note: You can use the packing material from the new toner cartridge to ship the old toner cartridge back to Lexmark for more information. 5 Firmly shake the toner cartridge in all directions to distribute the toner. 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the...
Note: You can use the packing material from the new toner cartridge to ship the old toner cartridge back to Lexmark for more information. 5 Firmly shake the toner cartridge in all directions to distribute the toner. 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the...
User's Guide
Page 82
Extended light exposure can cause print quality problems. 1 Turn the printer off. 2 Remove the print cartridge assembly. c Grasp the toner cartridge handle, and pull up and out. Place the print cartridge assembly on the left side of time. a Press the button on a flat, clean surface. 82 b Lower the front door. Changing the photoconductor kit Changing... exposed to direct light for an extended period of the printer to release the front door. Note: Do not press the button on the print cartridge assembly.
Extended light exposure can cause print quality problems. 1 Turn the printer off. 2 Remove the print cartridge assembly. c Grasp the toner cartridge handle, and pull up and out. Place the print cartridge assembly on the left side of time. a Press the button on a flat, clean surface. 82 b Lower the front door. Changing the photoconductor kit Changing... exposed to direct light for an extended period of the printer to release the front door. Note: Do not press the button on the print cartridge assembly.
User's Guide
Page 83
b Grasp the toner cartridge handle, and pull up and out. 4 Unpack the new photoconductor kit. 5 Install the toner cartridge into place when correctly installed. 83 The cartridge clicks into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the base of the photoconductor and pushing the toner cartridge in as far as it will go. Changing the photoconductor kit 3 Remove the toner cartridge: a Press the button on the tracks of the print cartridge assembly.
b Grasp the toner cartridge handle, and pull up and out. 4 Unpack the new photoconductor kit. 5 Install the toner cartridge into place when correctly installed. 83 The cartridge clicks into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the base of the photoconductor and pushing the toner cartridge in as far as it will go. Changing the photoconductor kit 3 Remove the toner cartridge: a Press the button on the tracks of the print cartridge assembly.
User's Guide
Page 85
...do I clear a paper jam? The Load Paper, Toner Low / Replace PC Kit, Ready and Continue lights appear. 8 Release the Continue button. 9 Turn the printer off the printer. 2 Open the front door. 3 Press Continue as a xerographic paper for laser printers. • If possible try printing in a less... about clearing paper jams. How do I restore the factory defaults? Factory defaults have another kind or brand of the toner cartridge somewhat, remove the toner cartridge, firmly shake it from side to side and front to back several times to smooth-textured envelopes. Repeat this procedure ...
...do I clear a paper jam? The Load Paper, Toner Low / Replace PC Kit, Ready and Continue lights appear. 8 Release the Continue button. 9 Turn the printer off the printer. 2 Open the front door. 3 Press Continue as a xerographic paper for laser printers. • If possible try printing in a less... about clearing paper jams. How do I restore the factory defaults? Factory defaults have another kind or brand of the toner cartridge somewhat, remove the toner cartridge, firmly shake it from side to side and front to back several times to smooth-textured envelopes. Repeat this procedure ...
User's Guide
Page 87
...the printer off to print quality problems. Symptom White lines ABCDE ABCDE ABCDE Cause • The printhead lens is dirty. • Either the toner cartridge or the fuser is defective. Solution Try the following table to find solutions to exit the menus. Streaked horizontal lines ABCDE ABCDE ABCDE The... toner cartridge or fuser may be solved by replacing a supply or maintenance item that has reached the end of its intended life. The Ready/...
...the printer off to print quality problems. Symptom White lines ABCDE ABCDE ABCDE Cause • The printhead lens is dirty. • Either the toner cartridge or the fuser is defective. Solution Try the following table to find solutions to exit the menus. Streaked horizontal lines ABCDE ABCDE ABCDE The... toner cartridge or fuser may be solved by replacing a supply or maintenance item that has reached the end of its intended life. The Ready/...
User's Guide
Page 88
.... • Paper that does not meet the printer • Avoid textured paper with rough • The toner cartridge is not damp. • Replace the toner cartridge. • Transparencies that does not meet the • Use only transparencies printer specifications are handled Gray background ... The Form Type setting in the printer transparency. used . • Load paper from a new package. • The toner cartridge is low on toner. • Avoid textured paper with rough specifications is being used . • Replace the fuser*. Print quality problems Symptom Print...
.... • Paper that does not meet the printer • Avoid textured paper with rough • The toner cartridge is not damp. • Replace the toner cartridge. • Transparencies that does not meet the • Use only transparencies printer specifications are handled Gray background ... The Form Type setting in the printer transparency. used . • Load paper from a new package. • The toner cartridge is low on toner. • Avoid textured paper with rough specifications is being used . • Replace the fuser*. Print quality problems Symptom Print...
User's Guide
Page 89
...guide and the print media. • The manual feeder guides are • Adjust the guides in the tray so that is loaded in the toner cartridge. • Make sure the Form Type setting is loaded in the tray. For example, A4 size paper was inserted into the selected tray, ...but the Form Size setting was not changed using the Local Printer Settings Utility. • Remove and then reinsert the toner cartridge. • Replace the toner cartridge. 89 Set the Form Size to A4. Skewed print (Print is inappropriately slanted.) • The guides in the selected tray are ...
...guide and the print media. • The manual feeder guides are • Adjust the guides in the tray so that is loaded in the toner cartridge. • Make sure the Form Type setting is loaded in the tray. For example, A4 size paper was inserted into the selected tray, ...but the Form Size setting was not changed using the Local Printer Settings Utility. • Remove and then reinsert the toner cartridge. • Replace the toner cartridge. 89 Set the Form Size to A4. Skewed print (Print is inappropriately slanted.) • The guides in the selected tray are ...
User's Guide
Page 90
...open the rear exit door for a straight-through path. • Try another kind or brand of print media, such as a xerographic paper for laser printers. • If possible, try duplexing it prints and exits to Smooth. • Use print media that is defective. • The printer.... †This setting can be changed using the Local Printer Settings Utility. • Replace the toner cartridge. • Call for service. • Change Paper Weight† to the output bin • The toner cartridge is sealed in its original packaging. • Turn the print media over. • Rotate the...
...open the rear exit door for a straight-through path. • Try another kind or brand of print media, such as a xerographic paper for laser printers. • If possible, try duplexing it prints and exits to Smooth. • Use print media that is defective. • The printer.... †This setting can be changed using the Local Printer Settings Utility. • Replace the toner cartridge. • Call for service. • Change Paper Weight† to the output bin • The toner cartridge is sealed in its original packaging. • Turn the print media over. • Rotate the...