Troubleshooting Guide
Page 4
... only in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From... the control panel, press and hold turning the printer on. The printer performs its power-on the Software and Documentation CD...
... only in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From... the control panel, press and hold turning the printer on. The printer performs its power-on the Software and Documentation CD...
Troubleshooting Guide
Page 5
... tray. Photoconductors are Clean the printhead dirty. or worn. Replace the color cartridge causing the line. The media being used does not meet the printer specifications. • Load media from media. Photoconductors may be defective. Replace the toner cartridge causing the streaks. Replace the toner cartridge. Toner is defective or worn. 5 Printhead lenses are Replace the defective. 9 Repeat...
... tray. Photoconductors are Clean the printhead dirty. or worn. Replace the color cartridge causing the line. The media being used does not meet the printer specifications. • Load media from media. Photoconductors may be defective. Replace the toner cartridge causing the streaks. Replace the toner cartridge. Toner is defective or worn. 5 Printhead lenses are Replace the defective. 9 Repeat...
Troubleshooting Guide
Page 6
.... Call for the media you are using downloaded fonts, verify the fonts are using . Uneven print density Example Cause Solution Toner cartridge is defective. photoconductor. Solution If you are supported by the printer manufacturer. Make sure the Paper Type and Paper Weight settings match the type of media you are using . • Replace...
.... Call for the media you are using downloaded fonts, verify the fonts are using . Uneven print density Example Cause Solution Toner cartridge is defective. photoconductor. Solution If you are supported by the printer manufacturer. Make sure the Paper Type and Paper Weight settings match the type of media you are using . • Replace...
Troubleshooting Guide
Page 7
...Heavy. Blank pages Cause Solution Toner is being used . Toner cartridge is worn or defective. Printer requires servicing. Solution Replace the defective or worn toner cartridges. For example, cyan and yellow can be combined to reproduce a particular color. Skewed print Cause Solution Guides...not set for a different media size than what is wrong for the size loaded. Printing presses, inkjet printers, and color laser printers create colors in this manner. Move the guides in a document. loaded. Call for customer service. Call for customer service. Frequently...
...Heavy. Blank pages Cause Solution Toner is being used . Toner cartridge is worn or defective. Printer requires servicing. Solution Replace the defective or worn toner cartridges. For example, cyan and yellow can be combined to reproduce a particular color. Skewed print Cause Solution Guides...not set for a different media size than what is wrong for the size loaded. Printing presses, inkjet printers, and color laser printers create colors in this manner. Move the guides in a document. loaded. Call for customer service. Call for customer service. Frequently...
User's Guide
Page 5
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
User's Guide
Page 53
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
... IP address of a network printer-Type the IP address of a network printer in the address bar of the toner cartridges. For more information, see the Supplies menu, Quality menu, and Finishing menu in their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. Aligning the toner cartridges Sometimes replacing the transfer...
... IP address of a network printer-Type the IP address of a network printer in the address bar of the toner cartridges. For more information, see the Supplies menu, Quality menu, and Finishing menu in their original packing until Color Alignment appears, and then press . 5 Press again to conserve toner and paper. Aligning the toner cartridges Sometimes replacing the transfer...
User's Guide
Page 70
... 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Ordering supplies To order supplies in your area. Maintaining the printer 70 In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead..., and then press . For more information, see "Removing the color supplies" on page 87. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Resetting the Printer appears briefly, followed by a clock, and then Ready appears.
... 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Ordering supplies To order supplies in your area. Maintaining the printer 70 In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead..., and then press . For more information, see "Removing the color supplies" on page 87. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. Resetting the Printer appears briefly, followed by a clock, and then Ready appears.
User's Guide
Page 71
... Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534...
... Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534...
User's Guide
Page 72
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
User's Guide
Page 88
... off. 2 From the control panel, press and hold and while turning the printer on page 88. • Remove and reinstall the photoconductors. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Troubleshooting 88 For more information, see the...9 Repeat steps 6 through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm ...
... off. 2 From the control panel, press and hold and while turning the printer on page 88. • Remove and reinstall the photoconductors. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Troubleshooting 88 For more information, see the...9 Repeat steps 6 through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm ...
User's Guide
Page 89
...still occurs, replace the photoconductor unit. • If the problem is defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Replace the fuser. Photoconductors are dirty. Clean ...Replace the toner cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Photoconductors may be defective. Solution Replace the color cartridge causing ...
...still occurs, replace the photoconductor unit. • If the problem is defective. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Replace the fuser. Photoconductors are dirty. Clean ...Replace the toner cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Photoconductors may be defective. Solution Replace the color cartridge causing ...
User's Guide
Page 90
... you are using. Replace the toner cartridge. Replace the toner cartridge causing the streaks. Toner cartridge is low. Troubleshooting 90 Transfer belt is defective. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to the If media is stiff, try feeding from media. Turn Color Saver off. Print is...
... you are using. Replace the toner cartridge. Replace the toner cartridge causing the streaks. Toner cartridge is low. Troubleshooting 90 Transfer belt is defective. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to the If media is stiff, try feeding from media. Turn Color Saver off. Print is...
User's Guide
Page 91
... Cause Solution You are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Replace the toner cartridge. Transparency print quality is defective. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Fuser is worn or defective. Replace the photoconductor. Avoid textured media with...
... Cause Solution You are using transparencies that do not meet Make sure the Paper Type and the printer specifications. Replace the toner cartridge. Transparency print quality is defective. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Fuser is worn or defective. Replace the photoconductor. Avoid textured media with...
User's Guide
Page 92
..., verify the fonts are supported by the printer, the host computer, and the software application. Ghost images Example Cause The photoconductors are using . • Replace the photoconductors. Troubleshooting 92 Solution Replace the toner cartridge. Solution • Make sure the Paper ...ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is not supported. Select a different toner darkness setting in the Print Properties before sending the job to print. Replace the toner cartridge. Toner is correct for the media you are not functioning properly...
..., verify the fonts are supported by the printer, the host computer, and the software application. Ghost images Example Cause The photoconductors are using . • Replace the photoconductors. Troubleshooting 92 Solution Replace the toner cartridge. Solution • Make sure the Paper ...ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is not supported. Select a different toner darkness setting in the Print Properties before sending the job to print. Replace the toner cartridge. Toner is correct for the media you are not functioning properly...
User's Guide
Page 93
... not set to the proper positions for the for customer service. Replace the toner cartridge. Blank pages Cause Toner is defective. Photoconductor is low. Auto size sensing is loaded in the tray. Solid color pages Solution • Remove the toner cartridge from the printer. is set the Paper Size to A4. • Set the Paper Size to...
... not set to the proper positions for the for customer service. Replace the toner cartridge. Blank pages Cause Toner is defective. Photoconductor is low. Auto size sensing is loaded in the tray. Solid color pages Solution • Remove the toner cartridge from the printer. is set the Paper Size to A4. • Set the Paper Size to...
User's Guide
Page 94
...Weight settings to appropriate for the type of media being used . Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. The Paper Weight setting in the printer. necessary, change Paper Texture from a fresh package. • Store.... Paper has been stored in the media path. Make sure the correct Media Type is being used . are worn or defective. Toner specks Cause Toner cartridges are using. Cause Solution Specialty media is selected. If for customer service. Troubleshooting 94
...Weight settings to appropriate for the type of media being used . Toner rubs off Solution Replace the defective or worn toner cartridges. Call for the type of paper or specialty media you use it. The Paper Weight setting in the printer. necessary, change Paper Texture from a fresh package. • Store.... Paper has been stored in the media path. Make sure the correct Media Type is being used . are worn or defective. Toner specks Cause Toner cartridges are using. Cause Solution Specialty media is selected. If for customer service. Troubleshooting 94
User's Guide
Page 108
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
User's Guide
Page 110
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...