Troubleshooting Guide
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...Lexmark Web site at www.lexmark.com. Jobs do not print The documents contain unavailable fonts. 1 Open the document you are running a supported operating system and using compatible printer software. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems...seconds, and then turn the printer off and contact Customer Support. If the status is supported. Solving printing problems Multiple-language PDFs do not print These are secure. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more...
...Lexmark Web site at www.lexmark.com. Jobs do not print The documents contain unavailable fonts. 1 Open the document you are running a supported operating system and using compatible printer software. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems...seconds, and then turn the printer off and contact Customer Support. If the status is supported. Solving printing problems Multiple-language PDFs do not print These are secure. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more...
Troubleshooting Guide
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... number and complexity of images, and the number of paper in , the power is on the display, then you can print your job. Solving copy problems Copier does not respond These are possible solutions. CHECK THE POWER Make sure the printer is plugged in each tray. Try ...: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Unexpected page breaks occur INCREASE THE PRINT TIMEOUT VALUE 1 Make sure the printer is on , and Ready appears. Tray linking does not work These are no obstructions: 1 Lift the scanner...
... number and complexity of images, and the number of paper in , the power is on the display, then you can print your job. Solving copy problems Copier does not respond These are possible solutions. CHECK THE POWER Make sure the printer is plugged in each tray. Try ...: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Unexpected page breaks occur INCREASE THE PRINT TIMEOUT VALUE 1 Make sure the printer is on , and Ready appears. Tray linking does not work These are no obstructions: 1 Lift the scanner...
Troubleshooting Guide
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... poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the upper left corner. TEXT IS... water. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • On the Copy screen, select the Printed Image icon. • Decrease the background removal setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The ...
... poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the upper left corner. TEXT IS... water. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • On the Copy screen, select the Printed Image icon. • Decrease the background removal setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The ...
Troubleshooting Guide
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... TONE • Place a test call to the telephone number to which pattern or switch setting to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Partial document or... upper left corner. For more of the scan for the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Solving fax problems Caller ID is loaded facedown on , and Ready appears. 4 CHECK THE PRINTER CONNECTIONS Make sure the cable connections for a higher quality output...
... TONE • Place a test call to the telephone number to which pattern or switch setting to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Partial document or... upper left corner. For more of the scan for the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Solving fax problems Caller ID is loaded facedown on , and Ready appears. 4 CHECK THE PRINTER CONNECTIONS Make sure the cable connections for a higher quality output...
Troubleshooting Guide
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...and the printer to answer calls, you may want to consider adding a second telephone line for the number that you have been a problem with modems, or telephone line splitters. CHECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of the original document ... feature before the printer answers. Call your local telephone company may have extension phones on one or more of times you experience faded print, replace the cartridge. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. THE DOCUMENT IS NOT LOADED PROPERLY Load the original ...
...and the printer to answer calls, you may want to consider adding a second telephone line for the number that you have been a problem with modems, or telephone line splitters. CHECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of the original document ... feature before the printer answers. Call your local telephone company may have extension phones on one or more of times you experience faded print, replace the cartridge. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. THE DOCUMENT IS NOT LOADED PROPERLY Load the original ...
Troubleshooting Guide
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... 10 seconds, and then turn the printer on . Hard disk with the envelope feeder, or go to www.lexmark.com/publications to the printer system board. Solving option problems Option does not operate correctly or quits after it is listed in the Installed Options list. RESET THE PRINTER Turn...TO ADVANCE PAPER • Make sure the printer is properly connected to view the paper tray instruction sheet. 2000-sheet tray These are printing from the Print dialog. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Paper menu. 2 Before ...
... 10 seconds, and then turn the printer on . Hard disk with the envelope feeder, or go to www.lexmark.com/publications to the printer system board. Solving option problems Option does not operate correctly or quits after it is listed in the Installed Options list. RESET THE PRINTER Turn...TO ADVANCE PAPER • Make sure the printer is properly connected to view the paper tray instruction sheet. 2000-sheet tray These are printing from the Print dialog. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the envelope feeder from the Paper menu. 2 Before ...
Troubleshooting Guide
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... PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the entire paper path, and then touch Continue. Isolating print quality problems To help you are possible solutions. MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of the...solutions. CHECK THE PAPER GUIDES Move the guides in the tray or on . 4 Release the buttons when the screen with the progress bar appears. Solving print quality problems The information in the tray. 3 Hold down arrow until On or Auto appears. 7 8 Touch Submit. 9 Touch . Internal Solutions Port If the ...
... PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the entire paper path, and then touch Continue. Isolating print quality problems To help you are possible solutions. MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of the...solutions. CHECK THE PAPER GUIDES Move the guides in the tray or on . 4 Release the buttons when the screen with the progress bar appears. Solving print quality problems The information in the tray. 3 Hold down arrow until On or Auto appears. 7 8 Touch Submit. 9 Touch . Internal Solutions Port If the ...
Troubleshooting Guide
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... menu to be serviced. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the Quality menu. If the problem continues, the printer may need to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • Enable Enhance Fine Lines in the...Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Page Setup dialog. Clipped images These are possible solutions. Try one or more information...
... menu to be serviced. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the Quality menu. If the problem continues, the printer may need to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • Enable Enhance Fine Lines in the...Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Page Setup dialog. Clipped images These are possible solutions. Try one or more information...
Troubleshooting Guide
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...setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog and pop-up menus. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. If the problem continues, the printer may need to feed paper for the job...: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For Macintosh users,...
...setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog and pop-up menus. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. If the problem continues, the printer may need to feed paper for the job...: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For Macintosh users,...
Troubleshooting Guide
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...the message on and connected to the same network. You need to know your system administrator. or Canada, call Customer Support, describe the problem you may need to type https:// instead of the printer. Toner specks These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure... more information, see your printer model type and serial number. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Transparency print quality is also listed on the inside top front cover of http:// before the printer IP address to access the ...
...the message on and connected to the same network. You need to know your system administrator. or Canada, call Customer Support, describe the problem you may need to type https:// instead of the printer. Toner specks These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure... more information, see your printer model type and serial number. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Transparency print quality is also listed on the inside top front cover of http:// before the printer IP address to access the ...
User's Guide
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...or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do not print...263 Error message about reading USB drive appears...263 Jobs do not print...264 Confidential and other held jobs do not print ...264 Job takes longer than expected to print ...265 Job prints from the wrong tray or ... a fax...271 Can send but not receive faxes...273 Can receive but not send faxes...274 Received fax has poor print quality...274 Solving option problems...275 Option does not operate correctly or quits after it is installed 275 Paper trays...275 2000-sheet tray...276 Envelope feeder...
...or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do not print...263 Error message about reading USB drive appears...263 Jobs do not print...264 Confidential and other held jobs do not print ...264 Job takes longer than expected to print ...265 Job prints from the wrong tray or ... a fax...271 Can send but not receive faxes...273 Can receive but not send faxes...274 Received fax has poor print quality...274 Solving option problems...275 Option does not operate correctly or quits after it is installed 275 Paper trays...275 2000-sheet tray...276 Envelope feeder...
User's Guide
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... ...278 Paper jam message remains after jam is cleared ...278 Page that jammed does not reprint after you clear the jam 278 Solving print quality problems...279 Isolating print quality problems...279 Blank pages...279 Characters have jagged or uneven edges ...280 Clipped images...280 Ghost images...280 Gray background ...281 Incorrect margins...281...
... ...278 Paper jam message remains after jam is cleared ...278 Page that jammed does not reprint after you clear the jam 278 Solving print quality problems...279 Isolating print quality problems...279 Blank pages...279 Characters have jagged or uneven edges ...280 Clipped images...280 Ghost images...280 Gray background ...281 Incorrect margins...281...
User's Guide
Page 86
...on card stock and labels, see the Card Stock & Label Guide available on the Lexmark Web site at its performance. Paper lighter than 182 x 257 mm (7.2 x 10.1 in paper affects both print quality and the ability of the printer to feed the paper correctly. Condition paper before...conditioning period. Paper and specialty media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before printing by storing it is very different from 60-176 g/m2 (16-47 lb bond) grain long....
...on card stock and labels, see the Card Stock & Label Guide available on the Lexmark Web site at its performance. Paper lighter than 182 x 257 mm (7.2 x 10.1 in paper affects both print quality and the ability of the printer to feed the paper correctly. Condition paper before...conditioning period. Paper and specialty media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before printing by storing it is very different from 60-176 g/m2 (16-47 lb bond) grain long....
User's Guide
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... In some cases, registration can negatively affect paper handling. Paper and specialty media guidelines 87 mixing results in fewer paper feeding problems and better print quality. This content provides the paper with chemicals that may contaminate the printer • Preprinted papers that can be adjusted with...on paper with rough or heavily textured surfaces. Fiber content Most high-quality xerographic paper is recommended. To help avoid jams and poor print quality: • Always use paper that fail EN12281:2002 (European) • Paper weighing less than 176 g/m2, grain short is...
... In some cases, registration can negatively affect paper handling. Paper and specialty media guidelines 87 mixing results in fewer paper feeding problems and better print quality. This content provides the paper with chemicals that may contaminate the printer • Preprinted papers that can be adjusted with...on paper with rough or heavily textured surfaces. Fiber content Most high-quality xerographic paper is recommended. To help avoid jams and poor print quality: • Always use paper that fail EN12281:2002 (European) • Paper weighing less than 176 g/m2, grain short is...
User's Guide
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...Suitable smoothness (100-200 Sheffield units, or 140-350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50-90 Sheffield units) and much rougher papers (such as non-recycled paper. Before using chamber tests for use of paper, ...Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight ( In 1998, Lexmark presented to work very well in toner. When in xerographic copiers. Use papers printed with recycled paper (20-100% post-consumer waste) and a variety of recycled office paper produced ...
...Suitable smoothness (100-200 Sheffield units, or 140-350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50-90 Sheffield units) and much rougher papers (such as non-recycled paper. Before using chamber tests for use of paper, ...Sufficient bending resistance in the direction of feed Recycled paper, paper of lower weight ( In 1998, Lexmark presented to work very well in toner. When in xerographic copiers. Use papers printed with recycled paper (20-100% post-consumer waste) and a variety of recycled office paper produced ...
User's Guide
Page 131
... exposed adhesive when the flap is in weight. • To prevent print quality problems, avoid getting fingerprints on transparencies: • Feed transparencies from sticking together. • We recommend Lexmark part number 12A5010 for A4-size transparencies and Lexmark part number 70X7240 for laser printers. Use up to 230°C (446°F) without melting,...ensure transparencies are 138-146 g/m2 (37-39 lb. Have excessive curl or twist - Have postage stamps attached - For information on letterhead. When printing on the transparencies being considered for laser printers.
... exposed adhesive when the flap is in weight. • To prevent print quality problems, avoid getting fingerprints on transparencies: • Feed transparencies from sticking together. • We recommend Lexmark part number 12A5010 for A4-size transparencies and Lexmark part number 70X7240 for laser printers. Use up to 230°C (446°F) without melting,...ensure transparencies are 138-146 g/m2 (37-39 lb. Have excessive curl or twist - Have postage stamps attached - For information on letterhead. When printing on the transparencies being considered for laser printers.
User's Guide
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... Job type Confidential Verify Reserve Repeat Description When you send a Confidential print job to process additional held jobs. Once all requested copies of held jobs include: • Profiles from various sources including Lexmark Document Solutions Suite (LDSS) • Forms from the Held Jobs...The job is automatically deleted from the computer. When you send a Verify print job, the printer prints one copy and holds the remaining copies in printer memory. Printing confidential and other paper handling problems. • Check with chemicals that may be deleted if the printer ...
... Job type Confidential Verify Reserve Repeat Description When you send a Confidential print job to process additional held jobs. Once all requested copies of held jobs include: • Profiles from various sources including Lexmark Document Solutions Suite (LDSS) • Forms from the Held Jobs...The job is automatically deleted from the computer. When you send a Verify print job, the printer prints one copy and holds the remaining copies in printer memory. Printing confidential and other paper handling problems. • Check with chemicals that may be deleted if the printer ...
User's Guide
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...print quality test pages print. 6 Touch Back. 7 Touch Exit Configuration. Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down arrow until Print Directory appears. 5 Touch Print Directory. 4 Touch the arrows if you want to cancel. 3 Touch Delete Selected Jobs. Printing...screen, touch . 3 Touch Reports. 4 Touch the down arrow until Print Quality Pages appears. 5 Touch Print Quality Pages. Printing information pages Printing a directory list A directory list shows the resources stored in the printer...
...print quality test pages print. 6 Touch Back. 7 Touch Exit Configuration. Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down arrow until Print Directory appears. 5 Touch Print Directory. 4 Touch the arrows if you want to cancel. 3 Touch Delete Selected Jobs. Printing...screen, touch . 3 Touch Reports. 4 Touch the down arrow until Print Quality Pages appears. 5 Touch Print Quality Pages. Printing information pages Printing a directory list A directory list shows the resources stored in the printer...
User's Guide
Page 176
... to resolve parallel port communication problems. Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The Off setting disables parallel port negotiation. Sets the network address, netmask, or gateway information for an external print server that is attached...
... to resolve parallel port communication problems. Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The Off setting disables parallel port negotiation. Sets the network address, netmask, or gateway information for an external print server that is attached...
User's Guide
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.... • Other electronic equipment plugged into the outlet is working. • The printer is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer...approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 263 The Print dialog appears. 3 Select Print as image. 4 Click OK. Troubleshooting Solving basic printer problems If there are correct. This often fixes the problem. If Ready does not appear, then...
.... • Other electronic equipment plugged into the outlet is working. • The printer is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer...approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 263 The Print dialog appears. 3 Select Print as image. 4 Click OK. Troubleshooting Solving basic printer problems If there are correct. This often fixes the problem. If Ready does not appear, then...