Troubleshooting Guide
Page 1
...of paper from the output bin. See the drivers CD or the Lexmark Web site for network printing. The specified output bin is blank Turn the printer off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or ...not securely connected Make sure you have sent to the printer. Make sure the connection is available on our Lexmark Web site at http://support.lexmark.com and click on . The printer has received invalid data Delete the job. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support ...
...of paper from the output bin. See the drivers CD or the Lexmark Web site for network printing. The specified output bin is blank Turn the printer off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or ...not securely connected Make sure you have sent to the printer. Make sure the connection is available on our Lexmark Web site at http://support.lexmark.com and click on . The printer has received invalid data Delete the job. Lexmark™ X642 Troubleshooting Guide Online technical support Technical support ...
Troubleshooting Guide
Page 2
...; Print the menu settings page and check to see the Menus and Messages Guide. See the drivers CD that it . We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both the size and type of pages in the software application. • Make sure the ... is not listed, reinstall it is securely connected, and the network software is securely connected to the MFP system board. Turn the printer off , wait for more information. The printer does not have enough memory Add printer memory or an optional hard disk. Tray linking does not work • Make sure both size and...
...; Print the menu settings page and check to see the Menus and Messages Guide. See the drivers CD that it . We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both the size and type of pages in the software application. • Make sure the ... is not listed, reinstall it is securely connected, and the network software is securely connected to the MFP system board. Turn the printer off , wait for more information. The printer does not have enough memory Add printer memory or an optional hard disk. Tray linking does not work • Make sure both size and...
Troubleshooting Guide
Page 3
... an outlet. • The outlet has power. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at the front of the tray or on the multipurpose feeder. Make sure the stack of paper you load it. Move the guides..., see the Menus and Messages Guide. The elevator tray lowers unexpectedly Check to see the Clearing Jams Guide. Consistent misfeeds or jams in the printer paper path, and check the stack to ensure the print media has been loaded properly. Print quality troubleshooting To help prevent jams from occurring, ...
... an outlet. • The outlet has power. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at the front of the tray or on the multipurpose feeder. Make sure the stack of paper you load it. Move the guides..., see the Menus and Messages Guide. The elevator tray lowers unexpectedly Check to see the Clearing Jams Guide. Consistent misfeeds or jams in the printer paper path, and check the stack to ensure the print media has been loaded properly. Print quality troubleshooting To help prevent jams from occurring, ...
Troubleshooting Guide
Page 4
...the buttons. See the User's Guide for about 10 seconds while the MFP is Class B. • Replace the charge rolls. • Replace the print cartridge. Open and close the printer top front cover to run the printer setup cycle and clean the transfer roll. • Make sure the ... toner, remove the cartridge by gripping the handles with both hands. Hold the buttons for more details. repeating defects are using the correct printer drivers. • Verify the environment is installed correctly. • The toner may be printed. Repeat this procedure multiple times until the ...
...the buttons. See the User's Guide for about 10 seconds while the MFP is Class B. • Replace the charge rolls. • Replace the print cartridge. Open and close the printer top front cover to run the printer setup cycle and clean the transfer roll. • Make sure the ... toner, remove the cartridge by gripping the handles with both hands. Hold the buttons for more details. repeating defects are using the correct printer drivers. • Verify the environment is installed correctly. • The toner may be printed. Repeat this procedure multiple times until the ...
Troubleshooting Guide
Page 5
...dpi, or 2400 Image Q. • Enable Enhance Fine Lines. • If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are incorrect...your software application. Repeat this procedure multiple times until the print remains faded. To utilize the remaining toner, remove the cartridge by the printer manufacturer. • Make sure the Paper Type setting in the Paper menu is cut off on the page Characters have jagged or ...
...dpi, or 2400 Image Q. • Enable Enhance Fine Lines. • If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. • Verify the print media type and print tray type settings match. • Verify you are incorrect...your software application. Repeat this procedure multiple times until the print remains faded. To utilize the remaining toner, remove the cartridge by the printer manufacturer. • Make sure the Paper Type setting in the Paper menu is cut off on the page Characters have jagged or ...
User's Guide
Page 2
... means the MFP recognizes PCL commands used . The safety features of the information you supply in this publication may use of the Hewlett-Packard Company. Lexmark may be compatible...than those specified herein may be used in ports. • This product uses a laser. Any functionally equivalent product, program, or service that all countries in certain transactions; ...copies of harmful emissions. • This product contains mercury in its printer products. CAUTION: Do not use of printer commands (language) and functions included in the lamp ( Some states ...
... means the MFP recognizes PCL commands used . The safety features of the information you supply in this publication may use of the Hewlett-Packard Company. Lexmark may be compatible...than those specified herein may be used in ports. • This product uses a laser. Any functionally equivalent product, program, or service that all countries in certain transactions; ...copies of harmful emissions. • This product contains mercury in its printer products. CAUTION: Do not use of printer commands (language) and functions included in the lamp ( Some states ...
User's Guide
Page 3
This symbol indicates the presence of injury from a hot component, allow the surface to cool before touching. Mercury statement This product contains mercury in the lamp ( CAUTION: To reduce the risk of a hot surface or component.
This symbol indicates the presence of injury from a hot component, allow the surface to cool before touching. Mercury statement This product contains mercury in the lamp ( CAUTION: To reduce the risk of a hot surface or component.
User's Guide
Page 9
CAUTION: The MFP requires three people to determine the features and options of your Lexmark™ X642e MFP (multifunction printer).Use the following table to determine the features and options of the MFP (multifunction printer). 1 Learning about installing input options, see Installing and removing options or the instructions that came with the option. For more information about the MFP Identifying the MFP Use the following table to lift it safely. 1 4 7 2 5 8 3 6 9 0 # 9
CAUTION: The MFP requires three people to determine the features and options of your Lexmark™ X642e MFP (multifunction printer).Use the following table to determine the features and options of the MFP (multifunction printer). 1 Learning about installing input options, see Installing and removing options or the instructions that came with the option. For more information about the MFP Identifying the MFP Use the following table to lift it safely. 1 4 7 2 5 8 3 6 9 0 # 9
User's Guide
Page 10
... electrical or cabling connections, such as the power cord or telephone, during a lightning storm. 10 Models .The following table lists some common features of your printer.
... electrical or cabling connections, such as the power cord or telephone, during a lightning storm. 10 Models .The following table lists some common features of your printer.
User's Guide
Page 11
...-111, 7002-112 4542-101, 4542-102, 4542-111, or 4542-112 Using the scanner Basic functions of the scanner The Lexmark X642e provides copy, fax, and scan-to another printer (PDF by way of FTP). 11 You can: • Make quick copies, or change the settings on the control panel to... panel. • Send an outgoing fax to multiple fax destinations at the label located under the top front cover. To identify the MFP machine type-model number, look at the same time. • Scan documents and send them to your PC, an e-mail address, or an FTP destination. ...
...-111, 7002-112 4542-101, 4542-102, 4542-111, or 4542-112 Using the scanner Basic functions of the scanner The Lexmark X642e provides copy, fax, and scan-to another printer (PDF by way of FTP). 11 You can: • Make quick copies, or change the settings on the control panel to... panel. • Send an outgoing fax to multiple fax destinations at the label located under the top front cover. To identify the MFP machine type-model number, look at the same time. • Scan documents and send them to your PC, an e-mail address, or an FTP destination. ...
User's Guide
Page 13
...other configurations also must use either a printer stand or printer base if using a 2000-sheet drawer. More information is available on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. 1 Scanner 2 ...Standard output bin 3 Control panel 4 Multipurpose feeder 5 Tray 1 (integrated tray or standard tray) 6 Duplex unit 7 Tray 2 (500 sheets) 13 Configured models The following illustrations show a standard MFP and an MFP...
...other configurations also must use either a printer stand or printer base if using a 2000-sheet drawer. More information is available on our Lexmark Web site at www.lexmark.com/ multifunctionprinters. 1 Scanner 2 ...Standard output bin 3 Control panel 4 Multipurpose feeder 5 Tray 1 (integrated tray or standard tray) 6 Duplex unit 7 Tray 2 (500 sheets) 13 Configured models The following illustrations show a standard MFP and an MFP...
User's Guide
Page 30
... on which your selection and return you to the Copy Options Screen. • If the size settings for Collate is on a laser printer or pages from one of the paper trays, the MFP will be ordered (1,2,3) (1,2,3) (1,2,3). Sides (Duplex): Prints copies on 1 or 2 sides, makes 1-sided copies (simplex) of 1-sided ... match the size of the original document as legal size to letter size, setting your printer. Collate: Keeps the pages of a print job stacked in the MFP paper trays, you have a duplex unit attached to your Copy From and Copy To paper sizes will automatically change the scale...
... on which your selection and return you to the Copy Options Screen. • If the size settings for Collate is on a laser printer or pages from one of the paper trays, the MFP will be ordered (1,2,3) (1,2,3) (1,2,3). Sides (Duplex): Prints copies on 1 or 2 sides, makes 1-sided copies (simplex) of 1-sided ... match the size of the original document as legal size to letter size, setting your printer. Collate: Keeps the pages of a print job stacked in the MFP paper trays, you have a duplex unit attached to your Copy From and Copy To paper sizes will automatically change the scale...
User's Guide
Page 31
... would print four pages of the paper, or pick a particular edge. Choose Printed Image when copying halftone photographs or graphics such as documents printed on a laser printer or pages from a bin with that message will erase whatever is too large, the copy will appear, faintly, in providing space to eliminate an equal...
... would print four pages of the paper, or pick a particular edge. Choose Printed Image when copying halftone photographs or graphics such as documents printed on a laser printer or pages from a bin with that message will erase whatever is too large, the copy will appear, faintly, in providing space to eliminate an equal...
User's Guide
Page 36
this is a high-quality photograph or inkjet print. • Printed Image: Used when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper that best describes what you don't need to enter the number of copies you want. 5 Touch Off if you ...
this is a high-quality photograph or inkjet print. • Printed Image: Used when copying halftone photographs, graphics such as documents printed on a laser printer, or pages from a magazine or newspaper that best describes what you don't need to enter the number of copies you want. 5 Touch Off if you ...
User's Guide
Page 39
... cancels the entire job that contains a mixture of the copy, and preserving images copied from a magazine or newspaper. Touching Cancel Job or pressing cancel on a laser printer, or pages from the original document is not a concern. • Text is best used when text preservation is the main goal of text and graphics... pages using the scanner glass (flatbed) During the copy process, the "Scan the next page" screen appears. Copy tips The following tips may improve the MFP copy quality.
... cancels the entire job that contains a mixture of the copy, and preserving images copied from a magazine or newspaper. Touching Cancel Job or pressing cancel on a laser printer, or pages from the original document is not a concern. • Text is best used when text preservation is the main goal of text and graphics... pages using the scanner glass (flatbed) During the copy process, the "Scan the next page" screen appears. Copy tips The following tips may improve the MFP copy quality.
User's Guide
Page 48
... quality problems. Question When should I use Photo mode? When should I use Text mode? Tip • Text mode should be used when scanning photos printed on a laser printer or taken from the original document is not a concern. • Text is best used when text preservation is the main goal of the scan, and... fine line art. • Text/Photo mode should be used for magazine articles, business graphics, and brochures. E-mail tips The following tips may improve the MFP e-mail quality. When should I use Text/Photo mode?
... quality problems. Question When should I use Photo mode? When should I use Text mode? Tip • Text mode should be used when scanning photos printed on a laser printer or taken from the original document is not a concern. • Text is best used when text preservation is the main goal of the scan, and... fine line art. • Text/Photo mode should be used for magazine articles, business graphics, and brochures. E-mail tips The following tips may improve the MFP e-mail quality. When should I use Text/Photo mode?
User's Guide
Page 51
... From your software application, click File Æ Print. 2 From the Print window, select your MFP, and then click Properties. At the next screen, click OK. 5 From the Fax screen, enter the name and number for your MFP. 3 Choose the Other Options tab, and change Output format: to Fax. 4 Click OK. ...Note: In order to perform this function from your computer, you must use the PostScript printer driver for the fax recipient. 6 Click Send to send your...
... From your software application, click File Æ Print. 2 From the Print window, select your MFP, and then click Properties. At the next screen, click OK. 5 From the Fax screen, enter the name and number for your MFP. 3 Choose the Other Options tab, and change Output format: to Fax. 4 Click OK. ...Note: In order to perform this function from your computer, you must use the PostScript printer driver for the fax recipient. 6 Click Send to send your...
User's Guide
Page 57
... is the main goal of the fax, and preserving images copied from a magazine or newspaper. 57 Fax tips The following tips may improve the MFP fax quality. For additional information or to cancel. 3 Touch Delete Selected Jobs. When should I use Text/Photo mode? When should I use Text...scanning 1 When using the scanner bed, touch Cancel while Scan the Next Page / Finish the Job is best used for faxing photos printed on a laser printer or taken from the original document is not a concern. • Text is displayed on the touch screen. 2 When using the automatic document feeder...
... is the main goal of the fax, and preserving images copied from a magazine or newspaper. 57 Fax tips The following tips may improve the MFP fax quality. For additional information or to cancel. 3 Touch Delete Selected Jobs. When should I use Text/Photo mode? When should I use Text...scanning 1 When using the scanner bed, touch Cancel while Scan the Next Page / Finish the Job is best used for faxing photos printed on a laser printer or taken from the original document is not a concern. • Text is displayed on the touch screen. 2 When using the automatic document feeder...
User's Guide
Page 60
...enter the FTP shortcut number. 4 Touch Send It. 60 Sending a document to an FTP server is that you scan documents directly to a color printer. Once an FTP destination has been configured by your network instead of the phone line. Note: Only one of the following: Entering the FTP ...information or detailed instructions, select one FTP address may be scanned and then sent to a File Transfer Protocol (FTP) server. 5 FTP The MFP scanner lets you are sending the information over your system support person, the name of the destination becomes available as a shortcut number or listed as...
...enter the FTP shortcut number. 4 Touch Send It. 60 Sending a document to an FTP server is that you scan documents directly to a color printer. Once an FTP destination has been configured by your network instead of the phone line. Note: Only one of the following: Entering the FTP ...information or detailed instructions, select one FTP address may be scanned and then sent to a File Transfer Protocol (FTP) server. 5 FTP The MFP scanner lets you are sending the information over your system support person, the name of the destination becomes available as a shortcut number or listed as...
User's Guide
Page 63
... When should I use Text mode? Text/Photo: Used when the original documents are a mixture of information saved. When should be turned on a laser printer or taken from a magazine or newspaper. 63 Tip • Text mode should be used for magazine articles, business graphics, and brochures. Content: Tells the... original document type. This setting takes longer to graphics and pictures. FTP tips The following tips may improve the MFP FTP quality. This increases the amount of text and graphics or pictures. Edge Erase: Eliminates smudges or information around all four sides, ...
... When should I use Text mode? Text/Photo: Used when the original documents are a mixture of information saved. When should be turned on a laser printer or taken from a magazine or newspaper. 63 Tip • Text mode should be used for magazine articles, business graphics, and brochures. Content: Tells the... original document type. This setting takes longer to graphics and pictures. FTP tips The following tips may improve the MFP FTP quality. This increases the amount of text and graphics or pictures. Edge Erase: Eliminates smudges or information around all four sides, ...