Clearing Jams Guide
Page 9
Clearing jams in the duplex unit If the paper did not feed through the duplex unit correctly, the jam is in the duplex paper path. Jam at Duplexer appears. If jammed paper cannot be found, go to cool before touching it. 1 Push the release button, and gently lower the front door. 2 Pull out the jammed paper from the duplex paper feeder. 9 CAUTION-HOT SURFACE: To reduce the risk of injury from a hot component, allow the surface to the next step. 3 Lift the transfer belt unit. 4 Remove any jammed paper from the duplex unit.
Clearing jams in the duplex unit If the paper did not feed through the duplex unit correctly, the jam is in the duplex paper path. Jam at Duplexer appears. If jammed paper cannot be found, go to cool before touching it. 1 Push the release button, and gently lower the front door. 2 Pull out the jammed paper from the duplex paper feeder. 9 CAUTION-HOT SURFACE: To reduce the risk of injury from a hot component, allow the surface to the next step. 3 Lift the transfer belt unit. 4 Remove any jammed paper from the duplex unit.
Clearing Jams Guide
Page 10
Remove all jammed paper, and make sure the paper feed tray is jammed in the ADF If the paper is not overfull. 1 Remove all paper from the paper feed tray, and then open the ADF cover. 10 5 Close the transfer belt unit. 6 Close the front door. Clearing jams in the ADF, Jam at Scanner appears.
Remove all jammed paper, and make sure the paper feed tray is jammed in the ADF If the paper is not overfull. 1 Remove all paper from the paper feed tray, and then open the ADF cover. 10 5 Close the transfer belt unit. 6 Close the front door. Clearing jams in the ADF, Jam at Scanner appears.
Troubleshooting Guide
Page 7
... (1.02 in.) • 29 mm (1.14 in.) • 75 mm (2.95 in.) CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS Replace the transfer belt if the defects occur every: • 28 mm (1.10 in.) • 38 mm (1.50 in.) • 57 mm (2.25 in.) Replace the fuser ...in.) • 94 mm (3.70 in the tray. Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. IS A PRINT CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? Replace the transfer belt. Try one or more of the following : IS THE TONER SMEARED? Try feeding from another tray. IS ...
... (1.02 in.) • 29 mm (1.14 in.) • 75 mm (2.95 in.) CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS Replace the transfer belt if the defects occur every: • 28 mm (1.10 in.) • 38 mm (1.50 in.) • 57 mm (2.25 in.) Replace the fuser ...in.) • 94 mm (3.70 in the tray. Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. IS A PRINT CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? Replace the transfer belt. Try one or more of the following : IS THE TONER SMEARED? Try feeding from another tray. IS ...
Troubleshooting Guide
Page 8
... applies to the correct positions for the paper size loaded. IS THE TRANSFER BELT DEFECTIVE? Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to Windows users only. Replace the transfer belt. Blank pages These are possible solutions. IS A PRINT CARTRIDGE DEFECTIVE? ...job to see the setup documentation that meets the printer specifications. Replace the print cartridge. Replace the transfer belt. CHECK THE PAPER Make sure you use it. IS THE TRANSFER BELT DEFECTIVE OR EMPTY? IS THE FUSER DEFECTIVE OR WORN? Try one or more of the following ...
... applies to the correct positions for the paper size loaded. IS THE TRANSFER BELT DEFECTIVE? Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to Windows users only. Replace the transfer belt. Blank pages These are possible solutions. IS A PRINT CARTRIDGE DEFECTIVE? ...job to see the setup documentation that meets the printer specifications. Replace the print cartridge. Replace the transfer belt. CHECK THE PAPER Make sure you use it. IS THE TRANSFER BELT DEFECTIVE OR EMPTY? IS THE FUSER DEFECTIVE OR WORN? Try one or more of the following ...
Troubleshooting Guide
Page 9
...DEFECTIVE OR WORN? Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? IS THERE TONER IN THE PAPER PATH? Solid color pages These are possible solutions. If there is excess toner in the tray. Replace the fuser. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH... correct positions for the paper size loaded. Contact Customer Support. Replace the toner cartridge. Paper curl These are possible solutions. Replace the transfer belt. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match...
...DEFECTIVE OR WORN? Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? IS THERE TONER IN THE PAPER PATH? Solid color pages These are possible solutions. If there is excess toner in the tray. Replace the fuser. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH... correct positions for the paper size loaded. Contact Customer Support. Replace the toner cartridge. Paper curl These are possible solutions. Replace the transfer belt. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match...
User's Guide
Page 8
... printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking the scanner...163 Removing the printer from the 550-sheet... to another location...167 Setting the printer up in a new location ...167 Adjusting the color registration...168 Adjusting the color registration automatically...168 Adjusting the color registration manually...168 Administrative support 170 Locking the administrator menus...170 Adjusting Power Saver...170 Setting...
... printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking the scanner...163 Removing the printer from the 550-sheet... to another location...167 Setting the printer up in a new location ...167 Adjusting the color registration...168 Adjusting the color registration automatically...168 Adjusting the color registration manually...168 Administrative support 170 Locking the administrator menus...170 Adjusting Power Saver...170 Setting...
User's Guide
Page 117
3 Lift the transfer belt unit. 4 Remove any jammed paper from the duplex paper feeder. Clearing jams 117
3 Lift the transfer belt unit. 4 Remove any jammed paper from the duplex paper feeder. Clearing jams 117
User's Guide
Page 149
... password settings are trying to continue. Reinstall the duplex unit. Press OK to access has been disabled. CRUM Error Error 094-330 Reseat Transfer Unit Replace the old transfer belt with a new one. Door A Open, Close Door A Close the front door to the SMTP server. Email Error, Invalid POP3 Server Error 016-504...
... password settings are trying to continue. Reinstall the duplex unit. Press OK to access has been disabled. CRUM Error Error 094-330 Reseat Transfer Unit Replace the old transfer belt with a new one. Door A Open, Close Door A Close the front door to the SMTP server. Email Error, Invalid POP3 Server Error 016-504...
User's Guide
Page 151
... power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to continue. Reinstall the transfer belt. The specified print cartridge is missing or not installed correctly. Insert Transfer Unit The transfer belt is missing or not installed correctly. Hard Drive Full Error 016-982 Press OK There is insufficient memory to...
... power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to continue. Reinstall the transfer belt. The specified print cartridge is missing or not installed correctly. Insert Transfer Unit The transfer belt is missing or not installed correctly. Hard Drive Full Error 016-982 Press OK There is insufficient memory to...
User's Guide
Page 156
... blocked. Replace Print Cartridge Soon The specified print cartridge will soon be able to extend the life of the printer is too high. Replace Transfer Unit Replace the transfer belt. Replace Fuser Soon The fuser life is not installed correctly, not working correctly, or not supported. 1 Turn the printer off. 2 Unplug the power...
... blocked. Replace Print Cartridge Soon The specified print cartridge will soon be able to extend the life of the printer is too high. Replace Transfer Unit Replace the transfer belt. Replace Fuser Soon The fuser life is not installed correctly, not working correctly, or not supported. 1 Turn the printer off. 2 Unplug the power...
User's Guide
Page 157
...3 Check all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . Order a new transfer belt. If the service message appears again, contact Customer Support, and report the message. If the service message appears again, contact Customer Support, and... report the message. Replace Transfer Unit Soon The transfer belt is not working correctly due to damage or malfunction. 1 Turn the printer off. 2 Unplug the power cord from the wall...
...3 Check all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . Order a new transfer belt. If the service message appears again, contact Customer Support, and report the message. If the service message appears again, contact Customer Support, and... report the message. Replace Transfer Unit Soon The transfer belt is not working correctly due to damage or malfunction. 1 Turn the printer off. 2 Unplug the power cord from the wall...
User's Guide
Page 162
...name Fuser Part number 40X4860 (120 V/50-60 Hz) 40X4861 (220-240 V/50-60 Hz) Ordering a transfer belt When Replace Transfer Unit Soon appears, replace the transfer belt immediately. Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge(s). ...For installation information, see the documentation that came with the transfer belt. The recommended toner cartridges specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG...
...name Fuser Part number 40X4860 (120 V/50-60 Hz) 40X4861 (220-240 V/50-60 Hz) Ordering a transfer belt When Replace Transfer Unit Soon appears, replace the transfer belt immediately. Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge(s). ...For installation information, see the documentation that came with the transfer belt. The recommended toner cartridges specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG...
User's Guide
Page 184
... still do not correct the problem, call Customer Support. Repeating defects ) ) ) ) ) ) ) ) These are possible solutions. Solving print quality problems The information in .) Color misregistration ABCDE ABCDE Troubleshooting 184 Try one or more of the following: CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE...02 in.) • 29 mm (1.14 in.) • 75 mm (2.95 in.) CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS Replace the transfer belt if the defects occur every: • 28 mm (1.10 in.) • 38 mm (1.50 in.) • 57 mm (2.25 in.) Replace the...
... still do not correct the problem, call Customer Support. Repeating defects ) ) ) ) ) ) ) ) These are possible solutions. Solving print quality problems The information in .) Color misregistration ABCDE ABCDE Troubleshooting 184 Try one or more of the following: CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE...02 in.) • 29 mm (1.14 in.) • 75 mm (2.95 in.) CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS Replace the transfer belt if the defects occur every: • 28 mm (1.10 in.) • 38 mm (1.50 in.) • 57 mm (2.25 in.) Replace the...
User's Guide
Page 185
... 185 Replace the print cartridge causing the line. Color has shifted outside of the following: CLEAN THE LASER LENS The laser lens may be dirty. Replace the transfer belt. IS THE FUSER DEFECTIVE? Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges...
... 185 Replace the print cartridge causing the line. Color has shifted outside of the following: CLEAN THE LASER LENS The laser lens may be dirty. Replace the transfer belt. IS THE FUSER DEFECTIVE? Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges...
User's Guide
Page 186
Replace the print cartridge causing the streaks. IS THE TRANSFER BELT DEFECTIVE? Print is too light These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able ... cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to Windows users only. Replace the transfer belt. Troubleshooting 186 IS THE TONER LOW? IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. Try feeding from another tray. IS A PRINT CARTRIDGE DEFECTIVE? Note: This...
Replace the print cartridge causing the streaks. IS THE TRANSFER BELT DEFECTIVE? Print is too light These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able ... cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to Windows users only. Replace the transfer belt. Troubleshooting 186 IS THE TONER LOW? IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. Try feeding from another tray. IS A PRINT CARTRIDGE DEFECTIVE? Note: This...
User's Guide
Page 188
Replace the transfer belt. Troubleshooting 188 Uneven print density ABCDE ABCDE ABCDE These are using paper that meets the printer specifications. Try one or more of the following : IS A ... TYPE SETTING IS SET TO TRANSPARENCY From Print Properties, change the Media Type setting to the correct positions for the paper size loaded. IS THE TRANSFER BELT DEFECTIVE? Transparency print quality is loaded in the tray. Incorrect margins Check to the proper positions for a different paper size than what is poor These...
Replace the transfer belt. Troubleshooting 188 Uneven print density ABCDE ABCDE ABCDE These are using paper that meets the printer specifications. Try one or more of the following : IS A ... TYPE SETTING IS SET TO TRANSPARENCY From Print Properties, change the Media Type setting to the correct positions for the paper size loaded. IS THE TRANSFER BELT DEFECTIVE? Transparency print quality is loaded in the tray. Incorrect margins Check to the proper positions for a different paper size than what is poor These...
User's Guide
Page 189
IS THE TRANSFER BELT DEFECTIVE OR EMPTY? Troubleshooting 189 REMOVE ANY PACKAGING MATERIALS FROM THE PRINT CARTRIDGE AND REINSTALL IT For more of the following : IS THE TONER LOW? ... paper loaded in the tray. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. Replace the transfer belt. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the following : CHECK THE...
IS THE TRANSFER BELT DEFECTIVE OR EMPTY? Troubleshooting 189 REMOVE ANY PACKAGING MATERIALS FROM THE PRINT CARTRIDGE AND REINSTALL IT For more of the following : IS THE TONER LOW? ... paper loaded in the tray. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. Replace the transfer belt. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the following : CHECK THE...
User's Guide
Page 190
...? • Load paper from a fresh package. • Store paper in the tray. Replace the transfer belt. Replace the toner cartridge. Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE OR WORN? Solid color pages These are ready to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try...
...? • Load paper from a fresh package. • Store paper in the tray. Replace the transfer belt. Replace the toner cartridge. Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE OR WORN? Solid color pages These are ready to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try...
User's Guide
Page 207
... 71 online customer support 173 options 550-sheet drawer 32 memory card 37 multi-protocol network card 35 ordering fuser 162 toner cartridges 161 transfer belt 162 Out of Memory 155 P Panel Language menu 147 paper capacities 56 characteristics 48 letterhead 49 preprinted forms 49 recycled 50 selecting 49 ... where to load 55 paper weights, supported 56 Parallel Settings menu 136 PCL Error 155 poster printing 68 Power Saver adjusting 170 Index 207 Insert Transfer Unit 151 Insert Tray 2 151 installing printer software 58 Invalid Job 151 Invalid User 152 J Jam at Duplexer 152 Jam at Exit, Open ...
... 71 online customer support 173 options 550-sheet drawer 32 memory card 37 multi-protocol network card 35 ordering fuser 162 toner cartridges 161 transfer belt 162 Out of Memory 155 P Panel Language menu 147 paper capacities 56 characteristics 48 letterhead 49 preprinted forms 49 recycled 50 selecting 49 ... where to load 55 paper weights, supported 56 Parallel Settings menu 136 PCL Error 155 poster printing 68 Power Saver adjusting 170 Index 207 Insert Transfer Unit 151 Insert Tray 2 151 installing printer software 58 Invalid Job 151 Invalid User 152 J Jam at Duplexer 152 Jam at Exit, Open ...