Troubleshooting Guide
Page 2
...OK. 5 Press or repeatedly until Standard or Enhanced appears, and then press OK. 6 Press repeatedly until Select Function appears. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of your copies: 1 From the printer control ... : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Clear any error messages. To darken or lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print...
...OK. 5 Press or repeatedly until Standard or Enhanced appears, and then press OK. 6 Press repeatedly until Select Function appears. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of your copies: 1 From the printer control ... : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Clear any error messages. To darken or lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print...
Troubleshooting Guide
Page 5
...appears, and then press OK. 6 Press or repeatedly until Yes appears, and then press OK. The printer performs its power-on . When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the telephone line connection. • Increase the fax...more of the following : CAN THE DOCUMENT BE RE-SENT? Can send but not receive faxes These are using, select the option. When Replace Print Cartridge Soon appears or when the print becomes faded, you the fax to consider adding a second telephone line for paper jams or misfeeds. 3 Make sure...
...appears, and then press OK. 6 Press or repeatedly until Yes appears, and then press OK. The printer performs its power-on . When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the telephone line connection. • Increase the fax...more of the following : CAN THE DOCUMENT BE RE-SENT? Can send but not receive faxes These are using, select the option. When Replace Print Cartridge Soon appears or when the print becomes faded, you the fax to consider adding a second telephone line for paper jams or misfeeds. 3 Make sure...
Troubleshooting Guide
Page 6
... possible solutions. Solving paper feed problems Paper frequently jams These are possible solutions. Color misregistration Color has shifted outside of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges. • Adjust the color registration: 1 From the printer control panel, press System. 2 Press or repeatedly until Admin...
... possible solutions. Solving paper feed problems Paper frequently jams These are possible solutions. Color misregistration Color has shifted outside of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges. • Adjust the color registration: 1 From the printer control panel, press System. 2 Press or repeatedly until Admin...
Troubleshooting Guide
Page 7
... FUSER DEFECTIVE? Try feeding from another tray. Replace the print cartridge causing the streaks. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. IS A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. Try one or more of the print...are possible solutions. Print is too light These are possible solutions. CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) • 25 mm (.98 in.) • 26...
... FUSER DEFECTIVE? Try feeding from another tray. Replace the print cartridge causing the streaks. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. IS A PRINT CARTRIDGE DEFECTIVE? Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. Try one or more of the print...are possible solutions. Print is too light These are possible solutions. CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) • 25 mm (.98 in.) • 26...
Troubleshooting Guide
Page 8
...adjust the Brightness setting before sending the job to Windows users only. IS THE TRANSFER BELT DEFECTIVE OR EMPTY? When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Uneven print density These are possible solutions. Try one or...paper size than what is too dark These are using paper that came with rough finishes. Replace the print cartridge. IS THE PRINT CARTRIDGE DEFECTIVE OR EMPTY? IS A PRINT CARTRIDGE DEFECTIVE? Replace the fuser. IS THE FUSER DEFECTIVE OR WORN? Incorrect margins Check to see the setup ...
...adjust the Brightness setting before sending the job to Windows users only. IS THE TRANSFER BELT DEFECTIVE OR EMPTY? When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Uneven print density These are possible solutions. Try one or...paper size than what is too dark These are using paper that came with rough finishes. Replace the print cartridge. IS THE PRINT CARTRIDGE DEFECTIVE OR EMPTY? IS A PRINT CARTRIDGE DEFECTIVE? Replace the fuser. IS THE FUSER DEFECTIVE OR WORN? Incorrect margins Check to see the setup ...
Troubleshooting Guide
Page 9
... in the paper path, contact Customer Support. 9 Toner rubs off These are possible solutions. Try one or more of the following: IS A TONER CARTRIDGE DEFECTIVE? Contact Customer Support. Toner specks These are possible solutions. Replace the transfer belt. IS THERE TONER IN THE PAPER PATH? Try one or more... of the following : IS THE TONER LOW? IS THE FUSER DEFECTIVE OR WORN? Solid color pages These are possible solutions. Clipped images These are ready to match the paper loaded in the tray. MAKE SURE THE PAPER TYPE SETTING MATCHES...
... in the paper path, contact Customer Support. 9 Toner rubs off These are possible solutions. Try one or more of the following: IS A TONER CARTRIDGE DEFECTIVE? Contact Customer Support. Toner specks These are possible solutions. Replace the transfer belt. IS THERE TONER IN THE PAPER PATH? Try one or more... of the following : IS THE TONER LOW? IS THE FUSER DEFECTIVE OR WORN? Solid color pages These are possible solutions. Clipped images These are ready to match the paper loaded in the tray. MAKE SURE THE PAPER TYPE SETTING MATCHES...
User's Guide
Page 8
...Cleaning the printer...160 Cleaning the exterior of the printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking ... to another location...167 Setting the printer up in a new location ...167 Adjusting the color registration...168 Adjusting the color registration automatically...168 Adjusting the color registration manually...168 Administrative support 170 Locking the administrator menus...170 Adjusting Power Saver...170 Setting...
...Cleaning the printer...160 Cleaning the exterior of the printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking ... to another location...167 Setting the printer up in a new location ...167 Adjusting the color registration...168 Adjusting the color registration automatically...168 Adjusting the color registration manually...168 Administrative support 170 Locking the administrator menus...170 Adjusting Power Saver...170 Setting...
User's Guide
Page 12
Learning about the printer Checking the box contents The following illustration shows the items included with the printer. 1 2 6 5 1 Printer 2 Print cartridges 3 Phone cord 4 Power cable 5 Setup sheet 6 Software and Documentation CD 4 3 Learning about the printer 12
Learning about the printer Checking the box contents The following illustration shows the items included with the printer. 1 2 6 5 1 Printer 2 Print cartridges 3 Phone cord 4 Power cable 5 Setup sheet 6 Software and Documentation CD 4 3 Learning about the printer 12
User's Guide
Page 53
... may contaminate the printer. Paper and specialty media guide 53 Partial sheets also contaminate the printer and the cartridge with exposed adhesive. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in .) strip on top of the adhesive is heavy, single...
... may contaminate the printer. Paper and specialty media guide 53 Partial sheets also contaminate the printer and the cartridge with exposed adhesive. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in .) strip on top of the adhesive is heavy, single...
User's Guide
Page 148
... cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . CRUM Error Error 093-9 Restart Printer Replace the specified print cartridge. Understanding printer messages 148 Error Error xxx-xxx Restart Printer 1 Turn the printer off . 2 Unplug the power cord from the wall outlet. 3 Check all cable...
... cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . CRUM Error Error 093-9 Restart Printer Replace the specified print cartridge. Understanding printer messages 148 Error Error xxx-xxx Restart Printer 1 Turn the printer off . 2 Unplug the power cord from the wall outlet. 3 Check all cable...
User's Guide
Page 149
... you are correct, and then press OK to access has been disabled. Press OK to continue. Restart the printer, and then replace the specified print cartridge. Enable the function through the printer control panel menus, or contact your printer administrator. Duplexer Error Error 077-215 Restart Printer The duplex unit is...
... you are correct, and then press OK to access has been disabled. Press OK to continue. Restart the printer, and then replace the specified print cartridge. Enable the function through the printer control panel menus, or contact your printer administrator. Duplexer Error Error 077-215 Restart Printer The duplex unit is...
User's Guide
Page 151
... fuser is missing or not installed correctly. Install the fuser. If the message appears again, contact Customer Support, and report the message. The specified print cartridge is not installed. Insert Transfer Unit The transfer belt is missing or not installed correctly. Install or reseat Tray 2. Restart Printer 1 Turn the printer off... complete the current print job. Reinstall the transfer belt. Hard Drive Full Error 016-982 Press OK There is insufficient memory to continue. Insert Print Cartridge Error 093- Understanding printer messages 151
... fuser is missing or not installed correctly. Install the fuser. If the message appears again, contact Customer Support, and report the message. The specified print cartridge is not installed. Insert Transfer Unit The transfer belt is missing or not installed correctly. Install or reseat Tray 2. Restart Printer 1 Turn the printer off... complete the current print job. Reinstall the transfer belt. Hard Drive Full Error 016-982 Press OK There is insufficient memory to continue. Insert Print Cartridge Error 093- Understanding printer messages 151
User's Guide
Page 155
Remove the print cartridge, and then install a supported one. Press OK to clear the message, and then cancel the print job and try sending it again. Press OK to ... connections. 4 Connect the power cord to PCL emulation problems has occurred. Understanding printer messages 155 Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is connected to the network, verify that the e-mail server settings are correct, and then press OK to complete the current print job. PCL Error...
Remove the print cartridge, and then install a supported one. Press OK to clear the message, and then cancel the print job and try sending it again. Press OK to ... connections. 4 Connect the power cord to PCL emulation problems has occurred. Understanding printer messages 155 Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is connected to the network, verify that the e-mail server settings are correct, and then press OK to complete the current print job. PCL Error...
User's Guide
Page 156
...the printer off. 2 Unplug the power cord from the specified print cartridge. Replace Print Cartridge Empty Print Cartridge The specified print cartridge is too high. Replace Transfer Unit Replace the transfer belt. Remove the specified print cartridge, and then install a new one hour before restarting the printer. ... becomes faded, you may be exhausted. Replace Fuser Soon The fuser life is still attached to the specified print cartridge. Remove Tape, Cartridge The sealing tape is nearly exhausted. Ensure that the printer has adequate cooling space around it, and that the ...
...the printer off. 2 Unplug the power cord from the specified print cartridge. Replace Print Cartridge Empty Print Cartridge The specified print cartridge is too high. Replace Transfer Unit Replace the transfer belt. Remove the specified print cartridge, and then install a new one hour before restarting the printer. ... becomes faded, you may be exhausted. Replace Fuser Soon The fuser life is still attached to the specified print cartridge. Remove Tape, Cartridge The sealing tape is nearly exhausted. Ensure that the printer has adequate cooling space around it, and that the ...
User's Guide
Page 161
... letter- In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on the coverage of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times ...to extend the life of the toner color, after the message first appears. Ordering print cartridges When Replace Print Cartridge Soon appears, order the specified new print cartridge. Maintaining the printer 161 Note: All life estimates for information about Lexmark authorized supplies dealers in your area. ...
... letter- In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on the coverage of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times ...to extend the life of the toner color, after the message first appears. Ordering print cartridges When Replace Print Cartridge Soon appears, order the specified new print cartridge. Maintaining the printer 161 Note: All life estimates for information about Lexmark authorized supplies dealers in your area. ...
User's Guide
Page 162
...the printer CAUTION-POTENTIAL INJURY: The printer weighs 41 kg (97 lb); Maintaining the printer 162 The recommended toner cartridges specifically designed for your printer are not under the printer when you set it , and make sure your fingers are... Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears...
...the printer CAUTION-POTENTIAL INJURY: The printer weighs 41 kg (97 lb); Maintaining the printer 162 The recommended toner cartridges specifically designed for your printer are not under the printer when you set it , and make sure your fingers are... Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears...
User's Guide
Page 163
Disconnect all print cartridges. Remove the printer from the wall outlet. - Turn it off using the power switch. - Locking the scanner 1 Open the scanner cover. Warning-Potential Damage: Damage ...
Disconnect all print cartridges. Remove the printer from the wall outlet. - Turn it off using the power switch. - Locking the scanner 1 Open the scanner cover. Warning-Potential Damage: Damage ...
User's Guide
Page 168
...then press OK. Adjusting the color registration Adjusting the color registration automatically 1 From the ...or repeatedly until Color Regi Chart appears, and then press OK. 6 Press OK to print the Color Registration Chart. ... or repeatedly until Adjust Color Regi appears, and then press OK. 5 Press or repeatedly until Color Regi appears, and then... press OK. 6 Select Yellow, Magenta, or Cyan, and then press OK. 7 Press or repeatedly until you do not need to adjust the color...on the chart. 8 Press . On the Color Registration Chart, locate the lines to Select Function....
...then press OK. Adjusting the color registration Adjusting the color registration automatically 1 From the ...or repeatedly until Color Regi Chart appears, and then press OK. 6 Press OK to print the Color Registration Chart. ... or repeatedly until Adjust Color Regi appears, and then press OK. 5 Press or repeatedly until Color Regi appears, and then... press OK. 6 Select Yellow, Magenta, or Cyan, and then press OK. 7 Press or repeatedly until you do not need to adjust the color...on the chart. 8 Press . On the Color Registration Chart, locate the lines to Select Function....
User's Guide
Page 176
... appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. To darken or lighten the overall color levels of your copies: 1 From the printer control panel, press System. 2 Press or repeatedly until Default Settings appears, and then press .... IS THE COPY TOO LIGHT OR TOO DARK? Clear any error messages. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of the following: ARE THERE ANY ERROR...
... appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. To darken or lighten the overall color levels of your copies: 1 From the printer control panel, press System. 2 Press or repeatedly until Default Settings appears, and then press .... IS THE COPY TOO LIGHT OR TOO DARK? Clear any error messages. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of the following: ARE THERE ANY ERROR...
User's Guide
Page 181
... its power-on the scanner glass. IS THE TONER LOW? Can receive but not receive faxes These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the following : IS THE PRINTER IN FAX...mode. From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s)....
... its power-on the scanner glass. IS THE TONER LOW? Can receive but not receive faxes These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the following : IS THE PRINTER IN FAX...mode. From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s)....