Troubleshooting Guide
Page 1
..., Windows 2000, Windows XP, or Windows Server 2003 and using Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software. Try one or more information, see the setup documentation that you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. • The printer cable is securely attached to print The job is on and Select Function appears. 2 From the printer control panel...
..., Windows 2000, Windows XP, or Windows Server 2003 and using Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software. Try one or more information, see the setup documentation that you are using a USB port, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. • The printer cable is securely attached to print The job is on and Select Function appears. 2 From the printer control panel...
Troubleshooting Guide
Page 4
... send a fax to make sure that will support analog use. Solving fax problems Cannot send or receive a fax These are using the On Hook Dial feature, turn up the volume to a DSL filter or router that Select Function appears. Clear any error messages. CHECK THE PRINTER CONNECTIONS Make sure the cable connections for the fax machine. Certain devices can be connected to the printer so that wall jack. For more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY...
... send a fax to make sure that will support analog use. Solving fax problems Cannot send or receive a fax These are using the On Hook Dial feature, turn up the volume to a DSL filter or router that Select Function appears. Clear any error messages. CHECK THE PRINTER CONNECTIONS Make sure the cable connections for the fax machine. Certain devices can be connected to the printer so that wall jack. For more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY...
Troubleshooting Guide
Page 6
.... MAKE SURE THE MEDIA TYPE SETTING IS SET TO TRANSPARENCY From Print Properties, change the Media Type setting to the correct positions for the paper size loaded. Try one or more information, see the chapter about paper and specialty media guidelines. Turn the printer back on the multipurpose feeder. Color misregistration Color has shifted outside of the following topics may have a printer part that requires adjustment or replacement. repeatedly until Auto Correct...
.... MAKE SURE THE MEDIA TYPE SETTING IS SET TO TRANSPARENCY From Print Properties, change the Media Type setting to the correct positions for the paper size loaded. Try one or more information, see the chapter about paper and specialty media guidelines. Turn the printer back on the multipurpose feeder. Color misregistration Color has shifted outside of the following topics may have a printer part that requires adjustment or replacement. repeatedly until Auto Correct...
Troubleshooting Guide
Page 9
... paper size loaded. Try one or more of the following : CHECK THE PAPER GUIDES Move the guides in the tray. Clipped images These are ready to use it. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the paper path, contact Customer Support. 9 Toner rubs off These are possible solutions. Toner specks These are possible solutions. Replace the transfer belt. Replace the toner cartridge...
... paper size loaded. Try one or more of the following : CHECK THE PAPER GUIDES Move the guides in the tray. Clipped images These are ready to use it. MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to match the paper loaded in the paper path, contact Customer Support. 9 Toner rubs off These are possible solutions. Toner specks These are possible solutions. Replace the transfer belt. Replace the toner cartridge...
User's Guide
Page 18
Deletes a single character each time the button is required. Other devices (such as a telephone or answering machine) can be successfully attached to start a copy, scan, or fax job. 20 Error 21 Speed Dial 22 Clear button The red light indicates an error condition. Control panel item 18 Stop Description Reset the printer when performing an action. 19 Start Press to pass through an automated answering system. When faxing, you can connect the printer with the alphanumeric keypad...
Deletes a single character each time the button is required. Other devices (such as a telephone or answering machine) can be successfully attached to start a copy, scan, or fax job. 20 Error 21 Speed Dial 22 Clear button The red light indicates an error condition. Control panel item 18 Stop Description Reset the printer when performing an action. 19 Start Press to pass through an automated answering system. When faxing, you can connect the printer with the alphanumeric keypad...
User's Guide
Page 62
... any time. • Print jobs are loading a document into the ADF, adjust the paper guides. 3 From the printer control panel, press Copy. 4 Use the keypad to enter the number of copies. 5 To change the color mode, press Color Mode until the light comes on next to the selection you are interrupted when users make copies. Copies cannot be made while printing a received fax. Choose between B&W (black and white) and Color. 6 Adjust the copy options. 7 Press Start to print, the print job pauses, the copies print, and then the print job resumes. Printing continues while the printer scans...
... any time. • Print jobs are loading a document into the ADF, adjust the paper guides. 3 From the printer control panel, press Copy. 4 Use the keypad to enter the number of copies. 5 To change the color mode, press Color Mode until the light comes on next to the selection you are interrupted when users make copies. Copies cannot be made while printing a received fax. Choose between B&W (black and white) and Color. 6 Adjust the copy options. 7 Press Start to print, the print job pauses, the copies print, and then the print job resumes. Printing continues while the printer scans...
User's Guide
Page 81
... you are loading a document into the ADF, adjust the paper guides. 4 From the printer control panel, press E-mail. 5 Press or repeatedly until Email to appears, and then press OK. 6 Press or repeatedly to choose the method for two-sided scanned pages, use the Auto Exposure setting on the printer control panel. After returning to Select Function, the current default settings are using originals printed on thin paper, text or images printed on the other side of the paper. To...
... you are loading a document into the ADF, adjust the paper guides. 4 From the printer control panel, press E-mail. 5 Press or repeatedly until Email to appears, and then press OK. 6 Press or repeatedly to choose the method for two-sided scanned pages, use the Auto Exposure setting on the printer control panel. After returning to Select Function, the current default settings are using originals printed on thin paper, text or images printed on the other side of the paper. To...
User's Guide
Page 122
... Menus list A number of menus are available to make it easy for you to change printer settings: Default Settings Copy Defaults Scan Defaults Fax Defaults Tray Settings Tray 1 (MPT) Tray 2 Tray 3 Information Pages Menu Map Demo Page Configuration PCL Fonts List PS Fonts List Job History Error History Protocol Monitor PCL Macro List Stored Documents Billing Meters Total Impression Color Impression Black Impression Admin Menu Address Book Print Language Network Settings Parallel Settings USB Settings Fax Settings System Settings Maintenance Secure Settings Admin Reports Scan to Email Panel...
... Menus list A number of menus are available to make it easy for you to change printer settings: Default Settings Copy Defaults Scan Defaults Fax Defaults Tray Settings Tray 1 (MPT) Tray 2 Tray 3 Information Pages Menu Map Demo Page Configuration PCL Fonts List PS Fonts List Job History Error History Protocol Monitor PCL Macro List Stored Documents Billing Meters Total Impression Color Impression Black Impression Admin Menu Address Book Print Language Network Settings Parallel Settings USB Settings Fax Settings System Settings Maintenance Secure Settings Admin Reports Scan to Email Panel...
User's Guide
Page 150
... printer back on. Fan Motor Error Error 042-3xx Restart Printer 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to continue. Fuser Error, Error 010-351 1 Replace the fuser unit. 2 From the Admin menu, reset the fuser counter. Email Login Error, SMTP Login Failed Error 016-507 Press OK The printer failed to log in to the POP3 server. Increase the Max Email Size setting, and then scan the job again. Verify that the user name and password settings...
... printer back on. Fan Motor Error Error 042-3xx Restart Printer 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to continue. Fuser Error, Error 010-351 1 Replace the fuser unit. 2 From the Admin menu, reset the fuser counter. Email Login Error, SMTP Login Failed Error 016-507 Press OK The printer failed to log in to the POP3 server. Increase the Max Email Size setting, and then scan the job again. Verify that the user name and password settings...
User's Guide
Page 155
... unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to PCL emulation problems has occurred. Understanding printer messages 155 Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to clear the message, and then cancel the print job and try sending it again. Printer Too Hot Error 042-700 Cooling down Please Wait... Remove the print cartridge, and then install a supported...
... unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to PCL emulation problems has occurred. Understanding printer messages 155 Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to clear the message, and then cancel the print job and try sending it again. Printer Too Hot Error 042-700 Cooling down Please Wait... Remove the print cartridge, and then install a supported...
User's Guide
Page 184
... ) ) ) ) ) ) ) ) These are possible solutions. Solving print quality problems The information in the following : CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) •... (3.70 in.) Color misregistration ABCDE ABCDE Troubleshooting 184 Try one or more of the following topics may have a printer part that requires adjustment or replacement. You may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support.
... ) ) ) ) ) ) ) ) These are possible solutions. Solving print quality problems The information in the following : CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) •... (3.70 in.) Color misregistration ABCDE ABCDE Troubleshooting 184 Try one or more of the following topics may have a printer part that requires adjustment or replacement. You may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support.
User's Guide
Page 190
... the following : IS THE TONER LOW? Solid color pages These are possible solutions. Try one or more of the following : MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to use it. Toner specks These are possible solutions. Replace the transfer belt. DOES THE PRINTER NEED TO BE SERVICED? When Replace Print Cartridge Soon appears or when the print becomes faded, you are...
... the following : IS THE TONER LOW? Solid color pages These are possible solutions. Try one or more of the following : MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to use it. Toner specks These are possible solutions. Replace the transfer belt. DOES THE PRINTER NEED TO BE SERVICED? When Replace Print Cartridge Soon appears or when the print becomes faded, you are...
User's Guide
Page 191
.... Troubleshooting 191 Try one type of red, green, or blue needed to produce a certain color. For more of objects. Replace the fuser. The object type information lets different color conversion tables be combined to the printer. Televisions and computer monitors create colors in the tray. Cyan, magenta, yellow, and black inks or toners can be used for different types of the following: CHECK THE PAPER TYPE SETTING From Print Properties, change...
.... Troubleshooting 191 Try one type of red, green, or blue needed to produce a certain color. For more of objects. Replace the fuser. The object type information lets different color conversion tables be combined to the printer. Televisions and computer monitors create colors in the tray. Cyan, magenta, yellow, and black inks or toners can be used for different types of the following: CHECK THE PAPER TYPE SETTING From Print Properties, change...
User's Guide
Page 205
CRUM Error 148 D Default Settings Copy Defaults menu 122 Fax Defaults menu 127 Scan Defaults 125 demo page, printing 59 descreening 73 dialing mode Pulse 95 Touch Tone 95 Disabled Func 149 display troubleshooting display is blank 173 display, printer control panel 16 document type selecting for a copy 64 selecting for scanned images adjusting 81 Auto reset setting 171 B Billing Meters menu 131 Black - Index Numerics 550 Feeder Error 148 550-sheet drawer installing 32 550-sheet tray loading 44 Symbols Error 148 A Address Book Editor 31 creating a computer address 74 creating a fax group 89...
CRUM Error 148 D Default Settings Copy Defaults menu 122 Fax Defaults menu 127 Scan Defaults 125 demo page, printing 59 descreening 73 dialing mode Pulse 95 Touch Tone 95 Disabled Func 149 display troubleshooting display is blank 173 display, printer control panel 16 document type selecting for a copy 64 selecting for scanned images adjusting 81 Auto reset setting 171 B Billing Meters menu 131 Black - Index Numerics 550 Feeder Error 148 550-sheet drawer installing 32 550-sheet tray loading 44 Symbols Error 148 A Address Book Editor 31 creating a computer address 74 creating a fax group 89...
User's Guide
Page 207
... loading 550-sheet tray 44 standard tray 44 Tray 1 (MPT) 42 locking administrator menus 170 scanner 163 Login Error 153 M Magenta - Roll, Open Door A 152 Jam at Tray 1 152 Jam at Tray 2 152 Jam at Reg. CRUM Error 148 Maintenance menu 144 MCU Firmware Error 153 MCU NVRAM Error 153 memory card installing 37 menus Address Book menu 131 Admin Reports menu 146 Billing Meters 131 Copy Defaults 122 diagram of 122 Fax Default Settings 127 Fax Settings menu 136 Information Pages 130 Maintenance menu 144 Network Settings menu 134 Panel Language 147 Parallel Settings menu 136 Print...
... loading 550-sheet tray 44 standard tray 44 Tray 1 (MPT) 42 locking administrator menus 170 scanner 163 Login Error 153 M Magenta - Roll, Open Door A 152 Jam at Tray 1 152 Jam at Tray 2 152 Jam at Reg. CRUM Error 148 Maintenance menu 144 MCU Firmware Error 153 MCU NVRAM Error 153 memory card installing 37 menus Address Book menu 131 Admin Reports menu 146 Billing Meters 131 Copy Defaults 122 diagram of 122 Fax Default Settings 127 Fax Settings menu 136 Information Pages 130 Maintenance menu 144 Network Settings menu 134 Panel Language 147 Parallel Settings menu 136 Print...
User's Guide
Page 208
... the administrator menus 170 printer messages 550 Feeder Error 148 Error 148 Black - CRUM Error 148 printer options troubleshooting drawers 183 option not working 182 Printer Too Hot 155 printing configuration page 58 demo page 59 from Macintosh 58 from Windows 58 installing printer software 58 network information 58 supply information 58 Proof Print 60 printing Proof Print jobs from Windows taskbar 61 Print Language menu 132 print quality cleaning the scanner glass 161 print quality troubleshooting blank pages 189 clipped images 189 color misregistration 184 light colored line, white line...
... the administrator menus 170 printer messages 550 Feeder Error 148 Error 148 Black - CRUM Error 148 printer options troubleshooting drawers 183 option not working 182 Printer Too Hot 155 printing configuration page 58 demo page 59 from Macintosh 58 from Windows 58 installing printer software 58 network information 58 supply information 58 Proof Print 60 printing Proof Print jobs from Windows taskbar 61 Print Language menu 132 print quality cleaning the scanner glass 161 print quality troubleshooting blank pages 189 clipped images 189 color misregistration 184 light colored line, white line...
User's Guide
Page 209
... limiting access to fax and scan operations 94 making a scanned image lighter or darker 84 scanning to a computer over a network 77 scanning to an e-mail address 81 scanning to an FTP address 78 selecting the size of the document being scanned 83 selecting the type of document being scanned 84 setting the color mode 84 setting the scanned image file type 85 setting up, Macintosh 75 sharing a folder in Windows 73 using the computer 70 using the printer control panel 77 scanning over a network setting up, using Macintosh 75 scanning...
... limiting access to fax and scan operations 94 making a scanned image lighter or darker 84 scanning to a computer over a network 77 scanning to an e-mail address 81 scanning to an FTP address 78 selecting the size of the document being scanned 83 selecting the type of document being scanned 84 setting the color mode 84 setting the scanned image file type 85 setting up, Macintosh 75 sharing a folder in Windows 73 using the computer 70 using the printer control panel 77 scanning over a network setting up, using Macintosh 75 scanning...
User's Guide
Page 210
... Tray 3 129 troubleshooting checking an unresponsive printer 173 contacting Customer Support 192 FAQ about color printing 191 online customer support 173 troubleshooting, copy copier does not respond 175 partial document or photo copies 177 poor copy quality 175 poor scanned image quality 178 scanner unit does not close 175 troubleshooting, display display is blank 173 troubleshooting, fax can receive but not send faxes 181 can send but not receive faxes 181 cannot send or receive a fax 179 received fax has poor print quality 182 troubleshooting, paper feed message remains after jam is cleared...
... Tray 3 129 troubleshooting checking an unresponsive printer 173 contacting Customer Support 192 FAQ about color printing 191 online customer support 173 troubleshooting, copy copier does not respond 175 partial document or photo copies 177 poor copy quality 175 poor scanned image quality 178 scanner unit does not close 175 troubleshooting, display display is blank 173 troubleshooting, fax can receive but not send faxes 181 can send but not receive faxes 181 cannot send or receive a fax 179 received fax has poor print quality 182 troubleshooting, paper feed message remains after jam is cleared...
Card Stock & Label Guide
Page 11
..., causing multiple sheets to nesting and double-sheet feeds, and the fusing process significantly reduces the height of the form for your printer, locate your forms require landscape orientation, be aware that variations in paper path speed may produce spacing variations when printing bar codes. General information 11 Embossing leads to feed. For specific perforation and die-cut guidelines for printers with toner transfer and...
..., causing multiple sheets to nesting and double-sheet feeds, and the fusing process significantly reduces the height of the form for your printer, locate your forms require landscape orientation, be aware that variations in paper path speed may produce spacing variations when printing bar codes. General information 11 Embossing leads to feed. For specific perforation and die-cut guidelines for printers with toner transfer and...
Card Stock & Label Guide
Page 134
Paper source specifications for example, 3 x 5-inch index cards), set the MP Feeder Size menu item to Universal. Printer specifications 134 See your printer documentation for grain short paper. Range or maximum weight supported Print material 250-sheet and 500-sheet trays Multipurpose feeder and optional 250-sheet drawer Labels Paper 180 g/m2 (48 lb bond) 163 g/m2 (43 lb bond) Dual-Web Paper 180 g/m2 (48 lb bond) 163 g/m2 (43 lb bond) Vinyl...
Paper source specifications for example, 3 x 5-inch index cards), set the MP Feeder Size menu item to Universal. Printer specifications 134 See your printer documentation for grain short paper. Range or maximum weight supported Print material 250-sheet and 500-sheet trays Multipurpose feeder and optional 250-sheet drawer Labels Paper 180 g/m2 (48 lb bond) 163 g/m2 (43 lb bond) Dual-Web Paper 180 g/m2 (48 lb bond) 163 g/m2 (43 lb bond) Vinyl...
