Hardware Maintenance Manual (August 1999)
Page 3
... page 4 and "Safety Information" on page 105) covers the following ThinkPad i Series 1400 models: 2611-411, 2611-435, 2611-451, 2611-410, 2611-434, 2611-450, 2611-436-JP - Before servicing an IBM ThinkPad product, be sure to troubleshoot problems effectively. The manual is intended for IBM ThinkPad i Series 1400 (2611) products. Part I , Dock II) Part, Form Number 30H2356...
... page 4 and "Safety Information" on page 105) covers the following ThinkPad i Series 1400 models: 2611-411, 2611-435, 2611-451, 2611-410, 2611-434, 2611-450, 2611-436-JP - Before servicing an IBM ThinkPad product, be sure to troubleshoot problems effectively. The manual is intended for IBM ThinkPad i Series 1400 (2611) products. Part I , Dock II) Part, Form Number 30H2356...
Hardware Maintenance Manual (August 1999)
Page 5
Contents Preface iii Introduction 1 Important Service Information 1 FRU Replacement Strategy 1 Hard Disk Drive Replacement Strategy: . . . . . 2 How to Use Error Messages 2 How to Read POST Error Messages 2 Drive and Diskette Compatibility ...11 General Safety 11 Electrical Safety 12 Safety Inspection Guide 13 Handling Electrostatic Discharge-Sensitive Devices 14 Grounding Requirements 15 Laser Compliance Statement 16 ThinkPad i Series 1400 Hardware Maintenance Manual (Part I 19 Read This First 20 How to Use Error Messages 20 How to Diagnose Mulitple FRUs 20 What to Do First 20...
Contents Preface iii Introduction 1 Important Service Information 1 FRU Replacement Strategy 1 Hard Disk Drive Replacement Strategy: . . . . . 2 How to Use Error Messages 2 How to Read POST Error Messages 2 Drive and Diskette Compatibility ...11 General Safety 11 Electrical Safety 12 Safety Inspection Guide 13 Handling Electrostatic Discharge-Sensitive Devices 14 Grounding Requirements 15 Laser Compliance Statement 16 ThinkPad i Series 1400 Hardware Maintenance Manual (Part I 19 Read This First 20 How to Use Error Messages 20 How to Diagnose Mulitple FRUs 20 What to Do First 20...
Hardware Maintenance Manual (August 1999)
Page 7
Miscellaneous Parts 103 Service Tools 103 Others 104 ThinkPad i Series 1400 Hardware Maintenance Manual (Part II 105 Read This First 106 How to Use Error Messages 106 How to Diagnose Mulitple FRUs 106 What to... . . . 129 Power Management-Related Symptoms . . . . 129 Peripheral Device-Related Symptoms . . . . . 130 Modem-Related Symptoms 131 Intermittent Problems 131 Undetermined Problems 131 Related Service Procedures 133 Flash Memory Update 133 Status Indicators 133 Power Switch 135 Diagnostic Program Diskette 135 Maintenance Program Diskette 136 Fn Key Combinations 138 Product...
Miscellaneous Parts 103 Service Tools 103 Others 104 ThinkPad i Series 1400 Hardware Maintenance Manual (Part II 105 Read This First 106 How to Use Error Messages 106 How to Diagnose Mulitple FRUs 106 What to... . . . 129 Power Management-Related Symptoms . . . . 129 Peripheral Device-Related Symptoms . . . . . 130 Modem-Related Symptoms 131 Intermittent Problems 131 Undetermined Problems 131 Related Service Procedures 133 Flash Memory Update 133 Status Indicators 133 Power Switch 135 Diagnostic Program Diskette 135 Maintenance Program Diskette 136 Fn Key Combinations 138 Product...
Hardware Maintenance Manual (August 1999)
Page 9
... reinstall the original FRU before you continue. Customers in Canada should call IBM HelpPC at 800-772-2227 if they need assistance in this manual. If you replaced does not correct the problem, reinstall the original board, then replace the other than one , to replace a FRU and...the symptoms. Attention: A customized setup configuration (other (processor or system) board. Use the following strategy to prevent unnecessary FRU replacement and service expense: If you are installed prior to contact the PC Company HelpCenter at 800-565-3344 for modem connection is 919-557-0001 or tieline...
... reinstall the original FRU before you continue. Customers in Canada should call IBM HelpPC at 800-772-2227 if they need assistance in this manual. If you replaced does not correct the problem, reinstall the original board, then replace the other than one , to replace a FRU and...the symptoms. Attention: A customized setup configuration (other (processor or system) board. Use the following strategy to prevent unnecessary FRU replacement and service expense: If you are installed prior to contact the PC Company HelpCenter at 800-565-3344 for modem connection is 919-557-0001 or tieline...
Hardware Maintenance Manual (August 1999)
Page 44
... Error at MMMM: SSSS: OOOOh (R:xxxxh, W:xxxxh) Go to "Diskette Drive Check" on page 30. This index can be available when servicing a computer. Numeric error codes show the errors detected in the computer. Note: For any number. Note: Perform the FRU replacement or actions...Error Go to "Memory Check" on page 27. Diskette drive cable Diskette drive 36 ThinkPad i Series 1400 HMM Numeric Error Codes and Messages Error Code Message FRU/Action in this ThinkPad computer, see the manual for that device. Do not replace a nondefective FRU. Symptom-to-FRU Index The Symptom...
... Error at MMMM: SSSS: OOOOh (R:xxxxh, W:xxxxh) Go to "Diskette Drive Check" on page 30. This index can be available when servicing a computer. Numeric error codes show the errors detected in the computer. Note: For any number. Note: Perform the FRU replacement or actions...Error Go to "Memory Check" on page 27. Diskette drive cable Diskette drive 36 ThinkPad i Series 1400 HMM Numeric Error Codes and Messages Error Code Message FRU/Action in this ThinkPad computer, see the manual for that device. Do not replace a nondefective FRU. Symptom-to-FRU Index The Symptom...
Hardware Maintenance Manual (August 1999)
Page 130
In the following error codes, X can also be used to "Undetermined Problems" on page 131. Diskette drive cable Diskette drive 122 ThinkPad i Series 1400 HMM If a FRU does not solve the problem, put the original part back in BIOS Utility is not set to -FRU Index lists the...Numeric error codes show the errors detected in the FRU/Action columns. Numeric Error Codes and Messages Error Code Message FRU/Action in this ThinkPad computer, see the manual for that device. DIMM System board 040 Diskette Drive Controller Error Go to "Memory Check" on page 116. If no codes are ...
In the following error codes, X can also be used to "Undetermined Problems" on page 131. Diskette drive cable Diskette drive 122 ThinkPad i Series 1400 HMM If a FRU does not solve the problem, put the original part back in BIOS Utility is not set to -FRU Index lists the...Numeric error codes show the errors detected in the FRU/Action columns. Numeric Error Codes and Messages Error Code Message FRU/Action in this ThinkPad computer, see the manual for that device. DIMM System board 040 Diskette Drive Controller Error Go to "Memory Check" on page 116. If no codes are ...
Hardware Maintenance Manual for the ThinkPad 1400 (2621)
Page 4
...4AM, 4AF/4AS, 4AP/4AX Preface iii Use this manual This manual contains service and reference information for IBM ThinkPad i Series 1400/1500 (2621) products. Product-specific sections includes service, reference, and product-specific parts information. - The manual is divided into sections as follows: Common sections provides ...information on the models in Group-C. (See the 2621 model table on page iii.) - Preface About this manual along with the advanced diagnostic tests to service computers. Part II includes information on the models in Group-A and B. (See the 2621 model table on...
...4AM, 4AF/4AS, 4AP/4AX Preface iii Use this manual This manual contains service and reference information for IBM ThinkPad i Series 1400/1500 (2621) products. Product-specific sections includes service, reference, and product-specific parts information. - The manual is divided into sections as follows: Common sections provides ...information on the models in Group-C. (See the 2621 model table on page iii.) - Preface About this manual along with the advanced diagnostic tests to service computers. Part II includes information on the models in Group-A and B. (See the 2621 model table on...
Hardware Maintenance Manual for the ThinkPad 1400 (2621)
Page 5
...servicing an IBM ThinkPad product, be sure to troubleshoot problems effectively. iv ThinkPad i Series 1400/1500 HMM Model Table I , Dock II) Mobile Systems HMM Volume 2: ThinkPad Computers (Models 340, 355, 360, 370, 700, 701, 720, 750, 755) Mobile Systems HMM Volume 3: ThinkPad Computers (Models 365, 380, 385, 560, 760, SelectaDock) Mobile Systems HMM Volume 4: ThinkPad...IV: 13.0" HPA 442/4E2, 429/4EM, 4EA/4EF, 4ES/4EP, 4EX Important This manual is intended for trained servicers who are available through IBM or your IBM Authorized Dealer. Table 1 (Page 2 of 2). 2621- Use this...
...servicing an IBM ThinkPad product, be sure to troubleshoot problems effectively. iv ThinkPad i Series 1400/1500 HMM Model Table I , Dock II) Mobile Systems HMM Volume 2: ThinkPad Computers (Models 340, 355, 360, 370, 700, 701, 720, 750, 755) Mobile Systems HMM Volume 3: ThinkPad Computers (Models 365, 380, 385, 560, 760, SelectaDock) Mobile Systems HMM Volume 4: ThinkPad...IV: 13.0" HPA 442/4E2, 429/4EM, 4EA/4EF, 4ES/4EP, 4EX Important This manual is intended for trained servicers who are available through IBM or your IBM Authorized Dealer. Table 1 (Page 2 of 2). 2621- Use this...
Hardware Maintenance Manual for the ThinkPad 1400 (2621)
Page 8
Contents Preface iii ThinkPad i Series 1400/1500 Hardware Maintenance Manual 1 General Descriptions 1 Introduction 2 Important Service Information 2 Drive and Diskette Compatibility Matrix . . . . . 3 Safety Notices (Multilingual Translations) . . . . 4 Safety Information 11 Laser Compliance Statement 16 Read this first 19 What to do first ... 37 Modem-Related Symptoms 38 Intermittent Problems 38 Undetermined Problems 38 Locations 40 Front View 40 Rear View 41 Bottom View 42 Switch Locations 43 ThinkPad i Series 1400/1500 (Part I 43 Contents vii
Contents Preface iii ThinkPad i Series 1400/1500 Hardware Maintenance Manual 1 General Descriptions 1 Introduction 2 Important Service Information 2 Drive and Diskette Compatibility Matrix . . . . . 3 Safety Notices (Multilingual Translations) . . . . 4 Safety Information 11 Laser Compliance Statement 16 Read this first 19 What to do first ... 37 Modem-Related Symptoms 38 Intermittent Problems 38 Undetermined Problems 38 Locations 40 Front View 40 Rear View 41 Bottom View 42 Switch Locations 43 ThinkPad i Series 1400/1500 (Part I 43 Contents vii
Hardware Maintenance Manual for the ThinkPad 1400 (2621)
Page 11
...the adapter or device, remove the FRUs, one by any FRUs listed in this manual. Advise customers to replacing any of more than default settings) may exist on the PC Company Bulletin Board Service (BBS). Some computers have both a processor board and a system board. The... Replace only the FRU that all diskette fixes are customer installable. Note the current configuration settings (using the 2 ThinkPad i Series 1400/1500 HMM Introduction Important Service Information Important Diskette fixes are installed prior to contact the PC Company HelpCenter at 800-772-2227 if they need ...
...the adapter or device, remove the FRUs, one by any FRUs listed in this manual. Advise customers to replacing any of more than default settings) may exist on the PC Company Bulletin Board Service (BBS). Some computers have both a processor board and a system board. The... Replace only the FRU that all diskette fixes are customer installable. Note the current configuration settings (using the 2 ThinkPad i Series 1400/1500 HMM Introduction Important Service Information Important Diskette fixes are installed prior to contact the PC Company HelpCenter at 800-772-2227 if they need ...
Hardware Maintenance Manual for the ThinkPad 1400 (2621)
Page 42
...In the following error codes, X can also be any IBM device not supported by the diagnostic codes in this ThinkPad computer, see the manual for that device. Note: For any number. This index can be used to "Undetermined Problems" on page ...Default Settings"; The most likely cause is not listed, go to help you decide which FRUs should be available when servicing a computer. then reboot the system. Symptom-to-FRU Index The Symptom-to "FRU tests" on page 38. Diskette... and errors and the possible causes. Do not replace a nondefective FRU. System board ThinkPad i Series 1400/1500 33
...In the following error codes, X can also be any IBM device not supported by the diagnostic codes in this ThinkPad computer, see the manual for that device. Note: For any number. This index can be used to "Undetermined Problems" on page ...Default Settings"; The most likely cause is not listed, go to help you decide which FRUs should be available when servicing a computer. then reboot the system. Symptom-to-FRU Index The Symptom-to "FRU tests" on page 38. Diskette... and errors and the possible causes. Do not replace a nondefective FRU. System board ThinkPad i Series 1400/1500 33
Quick Reference for ThinkPad i Series 1400
Page 6
For Further Information You can find the following information in your ThinkPad user's manuals: User's Reference Online User's Guide Getting familiar with your computer Extending the features of your computer Protecting your computer Troubleshooting Getting service Features and specifications Product warranties and notices Glossary and index Using your computer outside ...Card Resolving system resource conflicts Troubleshooting Installing software Note: To see the Online User's Guide, click on Start, move the cursor to Programs, ThinkPad i Series, then click on ThinkPad Online User's Guide.
For Further Information You can find the following information in your ThinkPad user's manuals: User's Reference Online User's Guide Getting familiar with your computer Extending the features of your computer Protecting your computer Troubleshooting Getting service Features and specifications Product warranties and notices Glossary and index Using your computer outside ...Card Resolving system resource conflicts Troubleshooting Installing software Note: To see the Online User's Guide, click on Start, move the cursor to Programs, ThinkPad i Series, then click on ThinkPad Online User's Guide.
User's Reference for ThinkPad i Series 1400
Page 109
...sure that the mouse or pointing-device cable is connected, the numeric keypad on the computer and try using the TrackPoint. Note: See the manual supplied with the mouse for a long time. Chapter 4. The cursor drifts when the computer is not a defect. The mouse or pointing device... driver. Action Make sure you followed the instructions in the Online User's Guide correctly if you still have a problem, have the computer serviced. If you reinstalled Windows 98. When the computer resumes normal operation. Cursor drifting might drift when you use an external mouse (see "...
...sure that the mouse or pointing-device cable is connected, the numeric keypad on the computer and try using the TrackPoint. Note: See the manual supplied with the mouse for a long time. Chapter 4. The cursor drifts when the computer is not a defect. The mouse or pointing device... driver. Action Make sure you followed the instructions in the Online User's Guide correctly if you still have a problem, have the computer serviced. If you reinstalled Windows 98. When the computer resumes normal operation. Cursor drifting might drift when you use an external mouse (see "...
User's Reference for ThinkPad i Series 1400
Page 119
... and the printer still does not work, run the tests described in the printer manual. The printer is being displayed, wait for a beep before pressing F1 to print. Shutdown and restart your computer. While the ThinkPad logo is turned on and ready to enter the BIOS Utility. 4. If the ...tests show that : The parallel port is OK, have the computer serviced. Save the changes and exit the BIOS Utility. Chapter 4. Action Make ...
... and the printer still does not work, run the tests described in the printer manual. The printer is being displayed, wait for a beep before pressing F1 to print. Shutdown and restart your computer. While the ThinkPad logo is turned on and ready to enter the BIOS Utility. 4. If the ...tests show that : The parallel port is OK, have the computer serviced. Save the changes and exit the BIOS Utility. Chapter 4. Action Make ...
User's Reference for ThinkPad i Series 1400
Page 121
...2. then click on the screen. Click on the Adapter tab. If the tests show that the ThinkPad display driver is OK, have the external monitor serviced. The display is unreadable or distorted. Solving Computer Problems 105 then click on OK to close the ...manual supplied with the correct procedure? Select the Settings tab in the "Display Properties" window. 4. Click on Control Panel. 2. then click on Advanced...; Troubleshooting Charts Problem The screen is set correctly. 1. Did you did, have the computer serviced. Action Make sure that the ThinkPad...
...2. then click on the screen. Click on the Adapter tab. If the tests show that the ThinkPad display driver is OK, have the external monitor serviced. The display is unreadable or distorted. Solving Computer Problems 105 then click on OK to close the ...manual supplied with the correct procedure? Select the Settings tab in the "Display Properties" window. 4. Click on Control Panel. 2. then click on Advanced...; Troubleshooting Charts Problem The screen is set correctly. 1. Did you did, have the computer serviced. Action Make sure that the ThinkPad...
User's Reference for ThinkPad i Series 1400
Page 123
... designed to operate with the application. The necessary device drivers are correct and you are using the application program, refer to the manuals supplied with the Windows 98 operating system. Online User's Guide The application works OK when it is not being caused by the ...that the problem is run the application. Action Check the following to run on your place of purchase or the service representative for help. Refer to the manuals supplied with the application.If these items are installed. Other applications run correctly. Chapter 4. If an error message appears...
... designed to operate with the application. The necessary device drivers are correct and you are using the application program, refer to the manuals supplied with the Windows 98 operating system. Online User's Guide The application works OK when it is not being caused by the ...that the problem is run the application. Action Check the following to run on your place of purchase or the service representative for help. Refer to the manuals supplied with the application.If these items are installed. Other applications run correctly. Chapter 4. If an error message appears...
User's Reference: ThinkPad i Series 1400 and 1500 (Machine Type 2621)
Page 111
...more information. Make sure that the mouse or pointing-device cable is solved, check the connection of the power management modes. Note: See the manual supplied with the mouse for a long time. Action Make sure you followed the instructions in the Online User's Guide correctly if you still ...have a problem, have the computer serviced. If you reinstalled Windows 98. All or some keys on or after it set. Turn off the computer. 2. If the keyboard problem is ...
...more information. Make sure that the mouse or pointing-device cable is solved, check the connection of the power management modes. Note: See the manual supplied with the mouse for a long time. Action Make sure you followed the instructions in the Online User's Guide correctly if you still ...have a problem, have the computer serviced. If you reinstalled Windows 98. All or some keys on or after it set. Turn off the computer. 2. If the keyboard problem is ...
User's Reference: ThinkPad i Series 1400 and 1500 (Machine Type 2621)
Page 122
Verify if the Parallel Port is OK, have the computer serviced. 106 ThinkPad i Series 1400/1500 User's Reference If the tests show that : The parallel port is being displayed, wait for the the BIOS Utility prompt to appear, then press F1. 4. While the ThinkPad logo is enabled. 1. Action Make sure that the printer is enabled. 6. The... work . Select Onboard Devices Configuration and press Enter. 5. Troubleshooting Charts Printer Problems Problem The printer does not work , run the tests described in the printer manual. Save your computer. 3.
Verify if the Parallel Port is OK, have the computer serviced. 106 ThinkPad i Series 1400/1500 User's Reference If the tests show that : The parallel port is being displayed, wait for the the BIOS Utility prompt to appear, then press F1. 4. While the ThinkPad logo is enabled. 1. Action Make sure that the printer is enabled. 6. The... work . Select Onboard Devices Configuration and press Enter. 5. Troubleshooting Charts Printer Problems Problem The printer does not work , run the tests described in the printer manual. Save your computer. 3.
User's Reference: ThinkPad i Series 1400 and 1500 (Machine Type 2621)
Page 124
...click Control Panel. 2. Double-click Display. 3. Action Make sure that the ThinkPad display driver is installed correctly. 1. then click Control Panel. 2. Did you did, have the computer serviced. Click Start and move the cursor to Settings; Click Start and move the ... If the tests show that the ThinkPad display driver is OK, have the external monitor serviced. 108 ThinkPad i Series 1400/1500 User's Reference Troubleshooting Charts Problem The screen is set correctly. 1. Select the Settings tab in the manual supplied with the correct procedure? Click...
...click Control Panel. 2. Double-click Display. 3. Action Make sure that the ThinkPad display driver is installed correctly. 1. then click Control Panel. 2. Did you did, have the computer serviced. Click Start and move the cursor to Settings; Click Start and move the ... If the tests show that the ThinkPad display driver is OK, have the external monitor serviced. 108 ThinkPad i Series 1400/1500 User's Reference Troubleshooting Charts Problem The screen is set correctly. 1. Select the Settings tab in the manual supplied with the correct procedure? Click...
User's Reference: ThinkPad i Series 1400 and 1500 (Machine Type 2621)
Page 126
The application is not being caused by the application: Your computer has the minimum required memory to the manuals supplied with the application.If these items are correct and you still have a problem, contact your computer. The necessary device drivers are.... If an error message appears when you are installed. In Safe Mode, shutdown and restart your place of purchase or the service representative for help . 110 ThinkPad i Series 1400/1500 User's Reference If you still have shutdown properly the last time. Other applications run the application. The application works OK ...
The application is not being caused by the application: Your computer has the minimum required memory to the manuals supplied with the application.If these items are correct and you still have a problem, contact your computer. The necessary device drivers are.... If an error message appears when you are installed. In Safe Mode, shutdown and restart your place of purchase or the service representative for help . 110 ThinkPad i Series 1400/1500 User's Reference If you still have shutdown properly the last time. Other applications run the application. The application works OK ...