Service Guide
Page 5
... latest revision of how to assemble the server system and install components For product list and supported Intel® spares and accessories For server configuration guidance and compatibility For system power budget guidance For system firmware updates and onboard device drivers and software to manage your system components and their supported accessories...
... latest revision of how to assemble the server system and install components For product list and supported Intel® spares and accessories For server configuration guidance and compatibility For system power budget guidance For system firmware updates and onboard device drivers and software to manage your system components and their supported accessories...
Service Guide
Page 26
... Update Mode - System Update and Recovery files are jumpered with pins 2-3 jumpered. Disabled (Default) 2-3 ME Firmware Force Update Mode - Disabled (Default) 2-3 BMC Firmware Force Update Mode - Enabled 14 Intel® Server System R1000RP Service Guide Server Board Jumpers Jumper Name J3K6: BMC Force Update J2K8: BIOS Recovery J2K6: BIOS Default J3K2: ME Force...
... Update Mode - System Update and Recovery files are jumpered with pins 2-3 jumpered. Disabled (Default) 2-3 ME Firmware Force Update Mode - Disabled (Default) 2-3 BMC Firmware Force Update Mode - Enabled 14 Intel® Server System R1000RP Service Guide Server Board Jumpers Jumper Name J3K6: BMC Force Update J2K8: BIOS Recovery J2K6: BIOS Default J3K2: ME Force...
Service Guide
Page 115
... Option Values: 300m or less 301m-900m 901m-1500m Higher than 1500m Acoustic [0 - 100, 0 is an Intel chassis for closed loop during POST, and the firmware does not change them. The thermal control registers are configured during runtime, although the Management Engine can do so.... DIMM temperatures. [Auto] - Open Loop Thermal Management. Comments: The Thermal Throttling Mode chosen reflects whether the DIMMs have TSOD. The firmware does not change the offset registers for which thermal data are available. Closed Loop Thermal Management. [OLTM] - Set Throttling Mode Option ...
... Option Values: 300m or less 301m-900m 901m-1500m Higher than 1500m Acoustic [0 - 100, 0 is an Intel chassis for closed loop during POST, and the firmware does not change them. The thermal control registers are configured during runtime, although the Management Engine can do so.... DIMM temperatures. [Auto] - Open Loop Thermal Management. Comments: The Thermal Throttling Mode chosen reflects whether the DIMMs have TSOD. The firmware does not change the offset registers for which thermal data are available. Closed Loop Thermal Management. [OLTM] - Set Throttling Mode Option ...
Service Guide
Page 130
...To move to another screen, press the key to return to view part numbers, serial numbers, and firmware revisions. Board Part Number Option Values: Help Text: 118 Intel® Server System R1000RP Service Guide Back to [Console Redirection Screen] - [Server Management Screen] - ... Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number Asset Tag BMC Firmware Revision ME Firmware Revision SDR Revision UUID Server Management Figure 95. Server Utilities Option Values: 80x24 100x31 Help Text: Remote Terminal...
...To move to another screen, press the key to return to view part numbers, serial numbers, and firmware revisions. Board Part Number Option Values: Help Text: 118 Intel® Server System R1000RP Service Guide Back to [Console Redirection Screen] - [Server Management Screen] - ... Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number Asset Tag BMC Firmware Revision ME Firmware Revision SDR Revision UUID Server Management Figure 95. Server Utilities Option Values: 80x24 100x31 Help Text: Remote Terminal...
Service Guide
Page 131
...: Help Text: Comments: Information only. System Serial Number Option Values: Help Text: Comments: Information only. BMC Firmware Revision Option Values: Help Text: Comments: Information only. Back to [System Information Screen] - [Server Management Screen] - [Screen Map] Intel® Server System R1000RP Service Guide 119 Back to [System Information Screen] - [Server Management Screen] - [Screen...
...: Help Text: Comments: Information only. System Serial Number Option Values: Help Text: Comments: Information only. BMC Firmware Revision Option Values: Help Text: Comments: Information only. Back to [System Information Screen] - [Server Management Screen] - [Screen Map] Intel® Server System R1000RP Service Guide 119 Back to [System Information Screen] - [Server Management Screen] - [Screen...
Service Guide
Page 132
... Host Configuration Protocol (DHCP) server. The BMC LAN Configuration screen allows the user to configure the BMC Baseboard LAN channel and an Intel® RMM4 LAN channel, and to the BMC configuration. If the Management Module is just a User Interface to manage BMC User... settings for IPv6-addressing. ME Firmware Revision Option Values: Help Text: Comments: Information only. Back to the BMC when a "Save Changes" or "Save Changes and Exit" 120 Intel® Server System R1000RP Service Guide When there is no Management Module...
... Host Configuration Protocol (DHCP) server. The BMC LAN Configuration screen allows the user to configure the BMC Baseboard LAN channel and an Intel® RMM4 LAN channel, and to the BMC configuration. If the Management Module is just a User Interface to manage BMC User... settings for IPv6-addressing. ME Firmware Revision Option Values: Help Text: Comments: Information only. Back to the BMC when a "Save Changes" or "Save Changes and Exit" 120 Intel® Server System R1000RP Service Guide When there is no Management Module...
Service Guide
Page 166
...: You will need it to get the latest and most complete technical support information on Intel server boards, server chassis, server RAID controller cards, and Intel® Server Management at the support site includes: Latest BIOS, firmware, drivers, and utilities Product documentation, installation, and quick start guides Full product specifications...
...: You will need it to get the latest and most complete technical support information on Intel server boards, server chassis, server RAID controller cards, and Intel® Server Management at the support site includes: Latest BIOS, firmware, drivers, and utilities Product documentation, installation, and quick start guides Full product specifications...
Service Guide
Page 167
... Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. System BIOS Version: Intel® Remote Management Module Firmware Version (if applicable): Intel® Management Module BMC Revision (if applicable): BMC Version: FRU/SDR Version: Has the latest BIOS been tried... BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Processor information: Type Processor 1 Processor 2 Speed sSpec Thermal Solution Intel® Server System R1000RP Service Guide 155 Customer Contact Information:...
... Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. System BIOS Version: Intel® Remote Management Module Firmware Version (if applicable): Intel® Management Module BMC Revision (if applicable): BMC Version: FRU/SDR Version: Has the latest BIOS been tried... BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Processor information: Type Processor 1 Processor 2 Speed sSpec Thermal Solution Intel® Server System R1000RP Service Guide 155 Customer Contact Information:...
Service Guide
Page 168
... third party hardware (Example: Example: KVM, Chassis, and so on): Description/Use Manufacturer Model Firmware Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on ) Memory: Manufacturer Part Number DRAM Part Number On Intel® tested list? Appendix E: Intel® Server Issue Report Form Thermal solution (Heat sink) examples: (1U, Passive w/air...
... third party hardware (Example: Example: KVM, Chassis, and so on): Description/Use Manufacturer Model Firmware Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on ) Memory: Manufacturer Part Number DRAM Part Number On Intel® tested list? Appendix E: Intel® Server Issue Report Form Thermal solution (Heat sink) examples: (1U, Passive w/air...
Service Guide
Page 169
...: Language version (English, Arabic, and Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version: Has the latest RAID driver been tried? (Yes/No...
...: Language version (English, Arabic, and Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version: Has the latest RAID driver been tried? (Yes/No...
Service Guide
Page 6
...; Server System P4000RP Family Quick Installation User Guide Spares and Configuration Guide Intel® Server Configurator tool http://serverconfigurator.intel.com/sct_app.aspx#/SctMain Power Budget Tool Intel® Server Management Software For firmware and drivers. Use this product and need to install it. Server System References For this information or software For in...
...; Server System P4000RP Family Quick Installation User Guide Spares and Configuration Guide Intel® Server Configurator tool http://serverconfigurator.intel.com/sct_app.aspx#/SctMain Power Budget Tool Intel® Server Management Software For firmware and drivers. Use this product and need to install it. Server System References For this information or software For in...
Service Guide
Page 22
...ME Force Update J2K9: Password Clear Pins System Results 1-2 BMC Firmware Force Update Mode - The administrator and user passwords clear in the System Update Packages (SUP) posted to Intel's website: http://www.intel.com/support/. Hot-Swap SAS/SATA Backplane The Hot-Swap SAS... removing any system components or moving any of the on the backplane. 8 x 3.5-inch Hard Drive Backplane Intel® Server System P4000RP Family Service Guide 9 Disabled (Default) 2-3 ME Firmware Force Update Mode - Enabled 1-2 These pins should not be jumpered for each connector found on -board jumper...
...ME Force Update J2K9: Password Clear Pins System Results 1-2 BMC Firmware Force Update Mode - The administrator and user passwords clear in the System Update Packages (SUP) posted to Intel's website: http://www.intel.com/support/. Hot-Swap SAS/SATA Backplane The Hot-Swap SAS... removing any system components or moving any of the on the backplane. 8 x 3.5-inch Hard Drive Backplane Intel® Server System P4000RP Family Service Guide 9 Disabled (Default) 2-3 ME Firmware Force Update Mode - Enabled 1-2 These pins should not be jumpered for each connector found on -board jumper...
Service Guide
Page 107
... system's thermal condition without changing the acoustic performance but throttling memory may impact system performance. Back to [Screen Map] 3. The firmware does not change the offset registers for additional cooling, the system will favor using throttling of power limiting. SCLTTCLTM would be...900m 901m-1500m Higher than increasing fan speed for closed loop during POST, and the firmware does not change them. Closed Loop Thermal Management is default] 94 Intel® Server System P4000RP Family Service Guide The system will attempt first to control thermal ...
... system's thermal condition without changing the acoustic performance but throttling memory may impact system performance. Back to [Screen Map] 3. The firmware does not change the offset registers for additional cooling, the system will favor using throttling of power limiting. SCLTTCLTM would be...900m 901m-1500m Higher than increasing fan speed for closed loop during POST, and the firmware does not change them. Closed Loop Thermal Management is default] 94 Intel® Server System P4000RP Family Service Guide The system will attempt first to control thermal ...
Service Guide
Page 120
...: Operating Systems which are "redirection-aware" implement their own Console Redirection mechanisms. For a Legacy OS which is set to view part numbers, serial numbers, and firmware revisions. When Console Redirection is hidden from the Main screen, select Server Management > System Information. Back to [Console Redirection Screen] - [Server Management Screen] - [Screen Map... To access this screen from the legacy OS. If it does not change Setup displays to Disabled, this option will be grayed out and unavailable. Intel® Server System P4000RP Family Service Guide 107
...: Operating Systems which are "redirection-aware" implement their own Console Redirection mechanisms. For a Legacy OS which is set to view part numbers, serial numbers, and firmware revisions. When Console Redirection is hidden from the Main screen, select Server Management > System Information. Back to [Console Redirection Screen] - [Server Management Screen] - [Screen Map... To access this screen from the legacy OS. If it does not change Setup displays to Disabled, this option will be grayed out and unavailable. Intel® Server System P4000RP Family Service Guide 107
Service Guide
Page 121
... Management Screen] - [Screen Map] 4. Board Serial Number Option Values: Help Text: Comments: Information only. System Serial Number Option Values: Help Text: 108 Intel® Server System P4000RP Family Service Guide Back to [System Information Screen] - [Server Management Screen] - [Screen Map] 2. System Information Screen Screen Field Descriptions... Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number Asset Tag BMC Firmware Revision ME Firmware Revision SDR Revision UUID Server Management Figure 97.
... Management Screen] - [Screen Map] 4. Board Serial Number Option Values: Help Text: Comments: Information only. System Serial Number Option Values: Help Text: 108 Intel® Server System P4000RP Family Service Guide Back to [System Information Screen] - [Server Management Screen] - [Screen Map] 2. System Information Screen Screen Field Descriptions... Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number Asset Tag BMC Firmware Revision ME Firmware Revision SDR Revision UUID Server Management Figure 97.
Service Guide
Page 122
...[Server Management Screen] - [Screen Map] 11. Back to [System Information Screen] - [Server Management Screen] - [Screen Map] Intel® Server System P4000RP Family Service Guide 109 Back to [System Information Screen] - [Server Management Screen] - [Screen Map] 5. Server ...Utilities Comments: Information only. BMC Firmware Revision Option Values: Help Text: Comments: Information only. SDR Revision Option Values: Help Text: Comments: Information only. Back to ...
...[Server Management Screen] - [Screen Map] 11. Back to [System Information Screen] - [Server Management Screen] - [Screen Map] Intel® Server System P4000RP Family Service Guide 109 Back to [System Information Screen] - [Server Management Screen] - [Screen Map] 5. Server ...Utilities Comments: Information only. BMC Firmware Revision Option Values: Help Text: Comments: Information only. SDR Revision Option Values: Help Text: Comments: Information only. Back to ...
Service Guide
Page 158
...and Storage Platforms. Information available at http://www.intel.com/support/feedback.htm?group=server. 3. If you can contact an Intel support representative using the online form available at the support site includes: Latest BIOS, firmware, drivers and utilities. Product documentation...the 24x7 number. Visit the following Intel web site: http://www.intel.com/p/en_US/support/warranty. Intel customer support suggests filling out the issue report form available in Appendix E: Intel® Server Issue Report Form. Intel® Server System P4000RP Family Service...
...and Storage Platforms. Information available at http://www.intel.com/support/feedback.htm?group=server. 3. If you can contact an Intel support representative using the online form available at the support site includes: Latest BIOS, firmware, drivers and utilities. Product documentation...the 24x7 number. Visit the following Intel web site: http://www.intel.com/p/en_US/support/warranty. Intel customer support suggests filling out the issue report form available in Appendix E: Intel® Server Issue Report Form. Intel® Server System P4000RP Family Service...
Service Guide
Page 159
... used, indicate make and model.) Base Board Information: (Some information maybe found on the white sticker label on the baseboard. System BIOS Version: Intel® Remote Management Module Firmware Version (if applicable): BMC Version: FRU/SDR Version: HSC Version: Has the latest BIOS been tried? (Yes/No): Has the latest BMC/mBMC... been tried? (Yes/No): Has the latest IMM BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Has the latest HSC been tried? (Yes/No): 146...
... used, indicate make and model.) Base Board Information: (Some information maybe found on the white sticker label on the baseboard. System BIOS Version: Intel® Remote Management Module Firmware Version (if applicable): BMC Version: FRU/SDR Version: HSC Version: Has the latest BIOS been tried? (Yes/No): Has the latest BMC/mBMC... been tried? (Yes/No): Has the latest IMM BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Has the latest HSC been tried? (Yes/No): 146...
Service Guide
Page 160
..., RAID Controllers, SCSI Controllers, and so on): Type Slot Manufacturer Model Firmware Other third party hardware (Example: KVM, Chassis, and so on ) Appendix E: Intel® Server Issue Report Form sSpec Thermal Solution Memory: Manufacturer Part Number ...DRAM Part Number On Intel tested list? Processor information: Type Processor 1 Processor 2 Speed Thermal solution (Heat sink) examples: (1U, Passive w/air ducting, and so on ): Description/Use Manufacturer Model Firmware Intel...
..., RAID Controllers, SCSI Controllers, and so on): Type Slot Manufacturer Model Firmware Other third party hardware (Example: KVM, Chassis, and so on ) Appendix E: Intel® Server Issue Report Form sSpec Thermal Solution Memory: Manufacturer Part Number ...DRAM Part Number On Intel tested list? Processor information: Type Processor 1 Processor 2 Speed Thermal solution (Heat sink) examples: (1U, Passive w/air ducting, and so on ): Description/Use Manufacturer Model Firmware Intel...
Service Guide
Page 161
...: Language version (English, Arabic, and Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version: Has the latest RAID driver been tried? (Yes/No...
...: Language version (English, Arabic, and Chinese (Simplified)): Service Pack Level or Kernel Revision: Distribution (OEM/Retail): Intel® RAID Controller: (Example SRCU42E) RAID controller part number (PBA number): RAID controller firmware version: Has the latest RAID firmware been tried? (Yes/No): RAID driver version: Has the latest RAID driver been tried? (Yes/No...