Hardware Maintenance Manual
Page 4
... information under "Notices" on page 205. Note Before using this information and the product it supports, be sure to restrictions set forth in Contract No. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are delivered pursuant a General Services Administration ″GSA″ contract, use...
... information under "Notices" on page 205. Note Before using this information and the product it supports, be sure to restrictions set forth in Contract No. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are delivered pursuant a General Services Administration ″GSA″ contract, use...
Hardware Maintenance Manual
Page 5
...guide 25 Diagnostics using PC-Doctor for DOS . . . . 26 PC-Doctor for Windows 28 PC-Doctor for Rescue and Recovery . . . . . 28 Power system ...44 © Copyright Lenovo 2008, 2009 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications... 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64...
...guide 25 Diagnostics using PC-Doctor for DOS . . . . 26 PC-Doctor for Windows 28 PC-Doctor for Rescue and Recovery . . . . . 28 Power system ...44 © Copyright Lenovo 2008, 2009 No-beep symptoms 44 LCD-related symptoms 45 Intermittent problems 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications... 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64...
Hardware Maintenance Manual
Page 7
ThinkPad T500 MT 2055, 2056, 2081, 2082, 2083, 2087, 2088, 2089, 2241, 2242, 2243, 2246, 2247, and 2261 ThinkPad W500 MT 4058, 4061, 4062, 4063, 4064, and 4065 Use this manual along with ThinkPad products. Before servicing a ThinkPad product, be sure to troubleshoot problems effectively. Important: This manual is divided into ... to read all the information under "Safety information" on page 1 and "Important service information" on page 17. © Copyright Lenovo 2008, 2009 v v The product-specific section includes service, reference, and product-specific parts information.
ThinkPad T500 MT 2055, 2056, 2081, 2082, 2083, 2087, 2088, 2089, 2241, 2242, 2243, 2246, 2247, and 2261 ThinkPad W500 MT 4058, 4061, 4062, 4063, 4064, and 4065 Use this manual along with ThinkPad products. Before servicing a ThinkPad product, be sure to troubleshoot problems effectively. Important: This manual is divided into ... to read all the information under "Safety information" on page 1 and "Important service information" on page 17. © Copyright Lenovo 2008, 2009 v v The product-specific section includes service, reference, and product-specific parts information.
Hardware Maintenance Manual
Page 9
Safety information This chapter presents following safety information that are sensitive to be familiar with before you service a ThinkPad computer. v "General safety" on page 2 v "Electrical safety" on page 3 v "Safety inspection guide" on page 5 v "Handling devices that you need to electrostatic discharge" on page 6 v "Grounding requirements" on page 6 v "Safety notices: multilingual translations" on page 7 v "Laser compliance statement" on page 14 © Copyright Lenovo 2008, 2009 1
Safety information This chapter presents following safety information that are sensitive to be familiar with before you service a ThinkPad computer. v "General safety" on page 2 v "Electrical safety" on page 3 v "Safety inspection guide" on page 5 v "Handling devices that you need to electrostatic discharge" on page 6 v "Grounding requirements" on page 6 v "Safety notices: multilingual translations" on page 7 v "Laser compliance statement" on page 14 © Copyright Lenovo 2008, 2009 1
Hardware Maintenance Manual
Page 25
... system board" on page 21 Important: BIOS and device driver fixes are posted on page 18 - Use the following strategy to http://www.lenovo.com/support 2. After a system board is replaced, ensure that the latest BIOS is loaded to contact the Customer Support Center at 800-565...-3344 for replacing FRUs" - "Important notice for the Lenovo® authorized service technicians are installed before completing the service action. "FRU identification for replacing a hard disk drive" on the customer support ...
... system board" on page 21 Important: BIOS and device driver fixes are posted on page 18 - Use the following strategy to http://www.lenovo.com/support 2. After a system board is replaced, ensure that the latest BIOS is loaded to contact the Customer Support Center at 800-565...-3344 for replacing FRUs" - "Important notice for the Lenovo® authorized service technicians are installed before completing the service action. "FRU identification for replacing a hard disk drive" on the customer support ...
Hardware Maintenance Manual
Page 27
... numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at the following Web site: http://w3-01.ibm.com/pc/ entitle/pg2/Service.wss/display/Home Customers can be found in PEW under the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO... and 3-digit model is NOT generally announced. The PRODUCT ID portion of the machine label is a unique configuration that has been negotiated between IBM or Lenovo and the customer. Also, PEW, eSupport, and the HMM will have this configuration sent to fulfillment, where it is provided to the customer...
... numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at the following Web site: http://w3-01.ibm.com/pc/ entitle/pg2/Service.wss/display/Home Customers can be found in PEW under the 4-digit MT and 3-digit model, where model = "CTO" (Example: 1829-CTO... and 3-digit model is NOT generally announced. The PRODUCT ID portion of the machine label is a unique configuration that has been negotiated between IBM or Lenovo and the customer. Also, PEW, eSupport, and the HMM will have this configuration sent to fulfillment, where it is provided to the customer...
Hardware Maintenance Manual
Page 28
...-up to PEW and eSupport to view the complete list of FRUs, type in the Eclaim record under COMPONENT INFORMATION. warranty.vm&sitestyle=lenovo Select Warranty lookup. The key commodities will be displayed. Under "View by description, with applicable machine type model and FRU will be... at the MT Model level. 20 ThinkPad T500 and W500 Hardware Maintenance Manual The list of FRUs at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. v Authorized IBM Business Partners can be returned in the...
...-up to PEW and eSupport to view the complete list of FRUs, type in the Eclaim record under COMPONENT INFORMATION. warranty.vm&sitestyle=lenovo Select Warranty lookup. The key commodities will be displayed. Under "View by description, with applicable machine type model and FRU will be... at the MT Model level. 20 ThinkPad T500 and W500 Hardware Maintenance Manual The list of FRUs at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. v Authorized IBM Business Partners can be returned in the...
Hardware Maintenance Manual
Page 29
... original FRU parts are RoHS compliant, the replacement part must also be implemented on Lenovo products placed on the market before June 2006 are not required to these products and any product Lenovo produces containing RoHS compliant FRUs. Note: RoHS and non-RoHS FRU part numbers with...order. The following statement pertains to have unique FRU part numbers. Products marketed before the implementation date and expects its suppliers to support Lenovo's requirements and schedule in the EU. Products sold in the system HMM or direct substitutions for those FRUs may be non compliant. ...
... original FRU parts are RoHS compliant, the replacement part must also be implemented on Lenovo products placed on the market before June 2006 are not required to these products and any product Lenovo produces containing RoHS compliant FRUs. Note: RoHS and non-RoHS FRU part numbers with...order. The following statement pertains to have unique FRU part numbers. Products marketed before the implementation date and expects its suppliers to support Lenovo's requirements and schedule in the EU. Products sold in the system HMM or direct substitutions for those FRUs may be non compliant. ...
Hardware Maintenance Manual
Page 31
...to your particular computer. If you go to replace a nondefective FRU. © Copyright Lenovo 2008, 2009 23 General checkout This chapter presents following important notes. "Diagnostics using PC-Doctor for Windows" on removing and replacing FRUs. Before you suspect that the model of the correct ...model. "PC-Doctor for DOS" on page 25 - v Before replacing any ThinkPad model that you replace FRUs, use new nylon-coated...
...to your particular computer. If you go to replace a nondefective FRU. © Copyright Lenovo 2008, 2009 23 General checkout This chapter presents following important notes. "Diagnostics using PC-Doctor for Windows" on removing and replacing FRUs. Before you suspect that the model of the correct ...model. "PC-Doctor for DOS" on page 25 - v Before replacing any ThinkPad model that you replace FRUs, use new nylon-coated...
Hardware Maintenance Manual
Page 34
... If the computer cannot be used to -FRU index" on page 29, and check the power sources. If an error code appears, go to "ThinkPad T500 and W500" on the computer. 2. You can start the utility by the supervisor password. On the BIOS Setup Utility screen, press F9, Enter,...then Enter. Note: PC-Doctor for DOS is available at following Web site: http://www.lenovo.com/ support To create the PC-Doctor diagnostic diskette, follow the instruction on the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual For some devices are protected by pressing Enter instead of the ...
... If the computer cannot be used to -FRU index" on page 29, and check the power sources. If an error code appears, go to "ThinkPad T500 and W500" on the computer. 2. You can start the utility by the supervisor password. On the BIOS Setup Utility screen, press F9, Enter,...then Enter. Note: PC-Doctor for DOS is available at following Web site: http://www.lenovo.com/ support To create the PC-Doctor diagnostic diskette, follow the instruction on the screen. 26 ThinkPad T500 and W500 Hardware Maintenance Manual For some devices are protected by pressing Enter instead of the ...
Hardware Maintenance Manual
Page 36
... v Print Log v Save Log v Full Erase Hard Drive v Quick Erase Hard Drive PC-Doctor for Rescue and Recovery In some models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to run the test, click "Run Diagnostics" on the system...Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed to help you to your computer. Select one of the computer. Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and ...
... v Print Log v Save Log v Full Erase Hard Drive v Quick Erase Hard Drive PC-Doctor for Rescue and Recovery In some models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to run the test, click "Run Diagnostics" on the system...Tests v Lenovo Troubleshooting Center v System Reports v Updates and Support PC-Doctor for Windows This product is designed to help you to your computer. Select one of the computer. Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and ...
Hardware Maintenance Manual
Page 41
... Start Recovery Disc into the Windows desktop several times and you do the following information: v "Restoring the factory contents by using Product Recovery discs, do not have a Supplemental Recovery Disc, insert it will be posted on http://www.lenovo.com/spm Restoring the factory ... the system program service diskette become available, they arrive. Note: The remainder of a failure, no action is normal. © Copyright Lenovo 2008, 2009 33 Related service information This chapter presents following : Note: Recovery takes several minutes at a time. Order the recovery discs ...
... Start Recovery Disc into the Windows desktop several times and you do the following information: v "Restoring the factory contents by using Product Recovery discs, do not have a Supplemental Recovery Disc, insert it will be posted on http://www.lenovo.com/spm Restoring the factory ... the system program service diskette become available, they arrive. Note: The remainder of a failure, no action is normal. © Copyright Lenovo 2008, 2009 33 Related service information This chapter presents following : Note: Recovery takes several minutes at a time. Order the recovery discs ...
Hardware Maintenance Manual
Page 42
... operating system is entered. For how to remove the POP, see "How to Microsoft Windows screen is displayed. 8. Hard-disk password There are two modes for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual Attention: If the SVP has been forgotten and cannot be ... on page 35. The user must be used for it can be made available to the servicer, there is available, neither Lenovo nor Lenovo authorized servicers provide any ThinkPad computer: the power-on . Attention: If the user HDP has been forgotten, check whether a master HDP has been set ...
... operating system is entered. For how to remove the POP, see "How to Microsoft Windows screen is displayed. 8. Hard-disk password There are two modes for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual Attention: If the SVP has been forgotten and cannot be ... on page 35. The user must be used for it can be made available to the servicer, there is available, neither Lenovo nor Lenovo authorized servicers provide any ThinkPad computer: the power-on . Attention: If the user HDP has been forgotten, check whether a master HDP has been set ...
Hardware Maintenance Manual
Page 43
...If no SVP has been set and is appearing on the screen; The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. For models supporting the Passphrase function... Type the current SVP in the Setup confirmation window, select Yes . How to remove the hard-disk password Attention: If User only mode is selected and the user HDP has been forgotten and cannot be replaced for a scheduled fee. When the ThinkPad logo comes up , immediately press F1 to move...
...If no SVP has been set and is appearing on the screen; The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. For models supporting the Passphrase function... Type the current SVP in the Setup confirmation window, select Yes . How to remove the hard-disk password Attention: If User only mode is selected and the user HDP has been forgotten and cannot be replaced for a scheduled fee. When the ThinkPad logo comes up , immediately press F1 to move...
Hardware Maintenance Manual
Page 50
... disk drive. 3. System board. 2102 1. Ultrabay™ hard disk drive. System board. 2110 1. System board. 42 ThinkPad T500 and W500 Hardware Maintenance Manual Run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. 2010 Warning: Your internal hard disk drive (HDD) may not function correctly on a .... 2112 Read error on HDD0 (Main hard disk drive) 2. Place the ThinkPad computer on this system, with the risk in the primary drive bay the customer is using a supported IBM/Lenovo HDD with an old firmware, the customer needs to update its firmware to the...
... disk drive. 3. System board. 2102 1. Ultrabay™ hard disk drive. System board. 2110 1. System board. 42 ThinkPad T500 and W500 Hardware Maintenance Manual Run Diagnostics --> ThinkPad Devices --> HDD Active Protection Test. 2010 Warning: Your internal hard disk drive (HDD) may not function correctly on a .... 2112 Read error on HDD0 (Main hard disk drive) 2. Place the ThinkPad computer on this system, with the risk in the primary drive bay the customer is using a supported IBM/Lenovo HDD with an old firmware, the customer needs to update its firmware to the...
Hardware Maintenance Manual
Page 53
v A bright dot means a pixel is always on June 2006 or later manufactured ThinkPad LCD resolution Bright dots Dark dots Bright and dark dots XGA, WXGA 5 6 6 WXGA+, SXGA+, 5 WSXGA+ 8 10 UXGA, WUXGA, 5 13 13 QXGA Notes: v Lenovo will have zero pixel defects. Table 6. FRU or action, in any replacement LCD will not provide replacement...
v A bright dot means a pixel is always on June 2006 or later manufactured ThinkPad LCD resolution Bright dots Dark dots Bright and dark dots XGA, WXGA 5 6 6 WXGA+, SXGA+, 5 WSXGA+ 8 10 UXGA, WUXGA, 5 13 13 QXGA Notes: v Lenovo will have zero pixel defects. Table 6. FRU or action, in any replacement LCD will not provide replacement...
Hardware Maintenance Manual
Page 55
... DDR3 SDRAM (PC3-8500) v PCI bus v PCI Express bus v DMI v Intel® Integrated Graphics 4500MHD v AMD M86M 256 MB v AMD M86GL 512 MB © Copyright Lenovo 2008, 2009 47 ThinkPad T500 and W500 This chapter presents following table lists the specifications of the...
... DDR3 SDRAM (PC3-8500) v PCI bus v PCI Express bus v DMI v Intel® Integrated Graphics 4500MHD v AMD M86M 256 MB v AMD M86GL 512 MB © Copyright Lenovo 2008, 2009 47 ThinkPad T500 and W500 This chapter presents following table lists the specifications of the...
Hardware Maintenance Manual
Page 211
... USB cable 40Y8704 USB floppy diskette drive for maintenance diskette 05K9283 USB floppy diskette drive tool kit 27L3452 Test card for integrated Smart Card 42W7820 ThinkPad Hardware Maintenance Diskette Version 1.73 or later - Note: Download the file from the following Web site: http://www.lenovo.com/ spm ThinkPad T500 and W500 203
... USB cable 40Y8704 USB floppy diskette drive for maintenance diskette 05K9283 USB floppy diskette drive tool kit 27L3452 Test card for integrated Smart Card 42W7820 ThinkPad Hardware Maintenance Diskette Version 1.73 or later - Note: Download the file from the following Web site: http://www.lenovo.com/ spm ThinkPad T500 and W500 203
Hardware Maintenance Manual
Page 213
...disclaimer of this publication at those Web sites is not intended to state or imply that only that does not infringe any of Lenovo or third parties. The furnishing of express or implied warranties in certain transactions, therefore, this statement may result in this document ...does not give you . The products described in this document are provided for use in this document. Lenovo may use of the materials for information on the products and services currently available in a controlled environment. The materials at any time ...
...disclaimer of this publication at those Web sites is not intended to state or imply that only that does not infringe any of Lenovo or third parties. The furnishing of express or implied warranties in certain transactions, therefore, this statement may result in this document ...does not give you . The products described in this document are provided for use in this document. Lenovo may use of the materials for information on the products and services currently available in a controlled environment. The materials at any time ...
Hardware Maintenance Manual
Page 214
...Lenovo® Rescue and Recovery® ThinkLight® ThinkPad® ThinkVantage® TrackPoint® Ultrabay Ultrabay 2000 Ultrabay Plus UltraNav® The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: IBM... (used under license) The following terms are trademarks of Microsoft Corporation in the United States, other countries, or both: Windows® Windows Vista® The following... of others. 206 ThinkPad T500 and W500 Hardware Maintenance Manual Actual results may vary.
...Lenovo® Rescue and Recovery® ThinkLight® ThinkPad® ThinkVantage® TrackPoint® Ultrabay Ultrabay 2000 Ultrabay Plus UltraNav® The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: IBM... (used under license) The following terms are trademarks of Microsoft Corporation in the United States, other countries, or both: Windows® Windows Vista® The following... of others. 206 ThinkPad T500 and W500 Hardware Maintenance Manual Actual results may vary.