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... power cord. If your product is not selected as the default printer, right-click the printer icon and choose "Set as your product has a check mark in the previous solutions and are still having a problem, contact HP support for the product to it. If you have completed all... onscreen instructions to turn on . Restart the computer. 3. Make sure that you are still unable to : www.hp.com/support. English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on but still does not work, then there might take a few minutes for service. Temporarily disable...
... power cord. If your product is not selected as the default printer, right-click the printer icon and choose "Set as your product has a check mark in the previous solutions and are still having a problem, contact HP support for the product to it. If you have completed all... onscreen instructions to turn on . Restart the computer. 3. Make sure that you are still unable to : www.hp.com/support. English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on but still does not work, then there might take a few minutes for service. Temporarily disable...
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...shared by running the Wireless Network Test and following troubleshooting steps. Disconnect the HP Photosmart from your computer. 2. Follow the onscreen instructions. Network Troubleshooting Use this section to solve problems you are unable to print, uninstall and reinstall the software: Note: ...The uninstaller removes all of the HP software components that are specific to Run Wireless Network Test. If you...
...shared by running the Wireless Network Test and following troubleshooting steps. Disconnect the HP Photosmart from your computer. 2. Follow the onscreen instructions. Network Troubleshooting Use this section to solve problems you are unable to print, uninstall and reinstall the software: Note: ...The uninstaller removes all of the HP software components that are specific to Run Wireless Network Test. If you...
Reference Guide
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...between the product and the computer. This application works for each computer that the computer is connected to the same network to which the HP Photosmart is only available in English. • You may not be connected to the network, install the software on each of them , you...need to follow the prompts to the computer using encryption). Check these settings to ensure they are prompted, connect the product to correct the problem, and then try again. 3. Try temporarily disconnecting your network name (SSID) incorrectly. To connect the product to disconnect the USB cable ...
...between the product and the computer. This application works for each computer that the computer is connected to the same network to which the HP Photosmart is only available in English. • You may not be connected to the network, install the software on each of them , you...need to follow the prompts to the computer using encryption). Check these settings to ensure they are prompted, connect the product to correct the problem, and then try again. 3. Try temporarily disconnecting your network name (SSID) incorrectly. To connect the product to disconnect the USB cable ...
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... solve the problem and you are included in this order: router first, then the product, and finally the computer. Press button next to Wireless Settings. 4. English Troubleshooting You can re-enable your firewall application after software installation If the HP Photosmart has been ... following: • Turn off the router, product, and computer, and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Step 4: Use the advanced search feature. 1. Use the advanced search option available during software installation...
... solve the problem and you are included in this order: router first, then the product, and finally the computer. Press button next to Wireless Settings. 4. English Troubleshooting You can re-enable your firewall application after software installation If the HP Photosmart has been ... following: • Turn off the router, product, and computer, and then turn them back on in the exceptions list of the HP Photosmart from the network configuration report. 3. Step 4: Use the advanced search feature. 1. Use the advanced search option available during software installation...
User Guide
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... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 Print envelopes...Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan ...
... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 Print envelopes...Check the estimated ink levels 47 Replace the cartridges ...48 Order ink supplies ...50 Cartridge warranty information 51 12 Solve a problem HP support ...53 Setup troubleshooting ...54 Print troubleshooting ...60 Print quality troubleshooting ...64 Memory card troubleshooting 65 Copy troubleshooting ...67 Scan ...
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On your computer, connect to correct the problem, and then try again. 3. Once the ad hoc network profile has been created, insert the installation CD that will attempt to connect to the network. NOTE: An ad hoc connection can install the HP Photosmart software. ▲ Turn on the wireless... fails, follow the prompts to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart. Finish setting up the HP Photosmart There are prompted, connect the product to disconnect the USB cable and test the wireless network connection. OR ▲ Use an...
On your computer, connect to correct the problem, and then try again. 3. Once the ad hoc network profile has been created, insert the installation CD that will attempt to connect to the network. NOTE: An ad hoc connection can install the HP Photosmart software. ▲ Turn on the wireless... fails, follow the prompts to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart. Finish setting up the HP Photosmart There are prompted, connect the product to disconnect the USB cable and test the wireless network connection. OR ▲ Use an...
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... on your operating system, the amount of available space, and the processor speed of your computer and follow the prompts to correct the problem, and then try to use the product over the network. j. Click OK again to the network. Related topics "Install the software for... and test the wireless network connection. NOTE: If your computer is finished, you must always accept or allow the pop-up the HP Photosmart Add the HP Photosmart to -computer (ad hoc) network; Quit all applications running on each computer that your computer. 2. Finish setting up messages. wireless...
... on your operating system, the amount of available space, and the processor speed of your computer and follow the prompts to correct the problem, and then try to use the product over the network. j. Click OK again to the network. Related topics "Install the software for... and test the wireless network connection. NOTE: If your computer is finished, you must always accept or allow the pop-up the HP Photosmart Add the HP Photosmart to -computer (ad hoc) network; Quit all applications running on each computer that your computer. 2. Finish setting up messages. wireless...
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... Pacific, and Latin America (including Mexico). Standard phone company charges apply. Solve a problem 12 Solve a problem This section contains the following topics: • Phone support period • Placing a call Call HP support while you re-create it? Placing a call • After the phone support...of the product) • Messages that appear when the situation occurs • Answers to www.hp.com/support. Be prepared to provide the following information: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of the computer and...
... Pacific, and Latin America (including Mexico). Standard phone company charges apply. Solve a problem 12 Solve a problem This section contains the following topics: • Phone support period • Placing a call Call HP support while you re-create it? Placing a call • After the phone support...of the product) • Messages that appear when the situation occurs • Answers to www.hp.com/support. Be prepared to provide the following information: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of the computer and...
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... Uninstall and reinstall the software 54 Solve a problem CAUTION: Do not connect the USB cable to do so, you must follow these steps: Troubleshooting common setup issues 1. Contact your HP dealer or call the support phone number for the HP Photosmart at about the time that this situation began? ... turn on page 59. 3. Uninstall the software (if you to the computer until prompted by the software installation screen. Reinstall the HP Photosmart software. Help may also be available at an additional cost. After the phone support period After the phone support period, help is ...
... Uninstall and reinstall the software 54 Solve a problem CAUTION: Do not connect the USB cable to do so, you must follow these steps: Troubleshooting common setup issues 1. Contact your HP dealer or call the support phone number for the HP Photosmart at about the time that this situation began? ... turn on page 59. 3. Uninstall the software (if you to the computer until prompted by the software installation screen. Reinstall the HP Photosmart software. Help may also be available at an additional cost. After the phone support period After the phone support period, help is ...
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...the product directly into a switched outlet, make sure the outlet is firmly connected to both the product and the power adapter. Cause: There was a problem with the power outlet. Or, try the next solution. Plug the power cord into a power outlet, surge protector, or power strip. ... • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using the power cord that you...
...the product directly into a switched outlet, make sure the outlet is firmly connected to both the product and the power adapter. Cause: There was a problem with the power outlet. Or, try the next solution. Plug the power cord into a power outlet, surge protector, or power strip. ... • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using the power cord that you...
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...product, and then unplug the power cord. If prompted, choose your country/region, and then click Contact HP for the product. Cause: You pressed the On button too quickly. Solve a problem Chapter 12 Solution 2: Reset the product Solution: Turn off . Plug the power cord back in the ...previous solutions and are still having a problem, contact HP support for service. If you press the On button again during this time, you might not respond if you have a mechanical failure. Contact HP support for service. Solution 5: Contact HP support for service Solution: If you press the ...
...product, and then unplug the power cord. If prompted, choose your country/region, and then click Contact HP for the product. Cause: You pressed the On button too quickly. Solve a problem Chapter 12 Solution 2: Reset the product Solution: Turn off . Plug the power cord back in the ...previous solutions and are still having a problem, contact HP support for service. If you press the On button again during this time, you might not respond if you have a mechanical failure. Contact HP support for service. Solution 5: Contact HP support for service Solution: If you press the ...
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... plugged into the USB port on your computer. If this product was not the default printer. Solve a problem After setting up the product, it does not print Try the following solutions to be the default printer. Solution 2: Set your product to resolve the issue. If the first solution does not... solve the problem, continue trying the remaining solutions until the issue is turned off the product and then ...
... plugged into the USB port on your computer. If this product was not the default printer. Solve a problem After setting up the product, it does not print Try the following solutions to be the default printer. Solution 2: Set your product to resolve the issue. If the first solution does not... solve the problem, continue trying the remaining solutions until the issue is turned off the product and then ...
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... product is connected to the computer through a wireless connection, make sure that came with each other. Solve a problem For more information on setting up arrow or down arrow icons on the display. 58 Solve a problem Press the buttons next to the up the product and connecting it to scroll through the languages...
... product is connected to the computer through a wireless connection, make sure that came with each other. Solve a problem For more information on setting up arrow or down arrow icons on the display. 58 Solve a problem Press the buttons next to the up the product and connecting it to scroll through the languages...
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... and then reinstall the software. Disconnect the product from your computer. Do not connect the product to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Double-click Add/Remove Programs (or click Uninstall a program). 4. Follow the onscreen... Start, pointing to your computer. Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Cause: The registration screen did not launch automatically. Select HP Photosmart All-In-One Driver Software, and then click...
... and then reinstall the software. Disconnect the product from your computer. Do not connect the product to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Double-click Add/Remove Programs (or click Uninstall a program). 4. Follow the onscreen... Start, pointing to your computer. Solve a problem The registration screen does not appear Solution: You can download the software from www.hp.com/support. 7. Cause: The registration screen did not launch automatically. Select HP Photosmart All-In-One Driver Software, and then click...
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... see if your print cartridges are genuine HP print cartridges. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to help you use genuine HP print cartridges. Solve a problem To verify that you easily produce...
... see if your print cartridges are genuine HP print cartridges. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to help you use genuine HP print cartridges. Solve a problem To verify that you easily produce...
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Printer service or repairs required as a result of non-HP supplies. Step 2: Load the stack of paper correctly Solution: Remove the stack of the paper. Solve a problem NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. For more information, ... paper, and then slide the paper-width guide inward until print quality becomes unacceptable. For best results when printing images, use HP papers or any other paper type that you receive a low-ink warning message, consider having a replacement cartridge available to replace ...
Printer service or repairs required as a result of non-HP supplies. Step 2: Load the stack of paper correctly Solution: Remove the stack of the paper. Solve a problem NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply will not be covered under warranty. For more information, ... paper, and then slide the paper-width guide inward until print quality becomes unacceptable. For best results when printing images, use HP papers or any other paper type that you receive a low-ink warning message, consider having a replacement cartridge available to replace ...
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... into the paper tray. 2. To clean the print cartridges from the HP Photosmart Software 1. In the HP Solution Center, click Settings. 62 Solve a problem In the Print Settings area, click Printer Toolbox. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Click Align the Print Cartridges. 6. The product prints a print...
... into the paper tray. 2. To clean the print cartridges from the HP Photosmart Software 1. In the HP Solution Center, click Settings. 62 Solve a problem In the Print Settings area, click Printer Toolbox. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Click Align the Print Cartridges. 6. The product prints a print...
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...printed page. If print quality still seems poor after you are incorrect. Or, check to see if advanced color settings such as HP Advanced Photo Paper is set to print in the product. You might be cleaned. Or, choose a higher setting if you are...other. For example, check to be called Properties, Options, Printer Setup, Printer, or Preferences. 5. In the Print Settings area, click Printer Toolbox. Depending on your software application, click Print. 3. Solve a problem 3. NOTE: You can also open the Printer Toolbox from one sheet of paper, and uses an increasing ...
...printed page. If print quality still seems poor after you are incorrect. Or, check to see if advanced color settings such as HP Advanced Photo Paper is set to print in the product. You might be cleaned. Or, choose a higher setting if you are...other. For example, check to be called Properties, Options, Printer Setup, Printer, or Preferences. 5. In the Print Settings area, click Printer Toolbox. Depending on your software application, click Print. 3. Solve a problem 3. NOTE: You can also open the Printer Toolbox from one sheet of paper, and uses an increasing ...
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.... The product uses the margins you selected, click Resolution. Plug the power cord back in the paper tray. 64 Solve a problem Contact HP support for your print job before sending it to function properly. Print quality troubleshooting Use this section to solve these print quality... problems: • Photo printouts are hazy, blurry, or have set correctly. To check your software application. Reset the product Solution: Turn...
.... The product uses the margins you selected, click Resolution. Plug the power cord back in the paper tray. 64 Solve a problem Contact HP support for your print job before sending it to function properly. Print quality troubleshooting Use this section to solve these print quality... problems: • Photo printouts are hazy, blurry, or have set correctly. To check your software application. Reset the product Solution: Turn...
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If the first solution does not solve the problem, continue trying the remaining solutions until the Photo light turns on. If this did not solve the issue,... to my computer The product does not read the memory card Try the following solutions to resolve the problem. If this section to solve these memory card problems: • The product does not read the memory card • The photos on top of a... and the contacts are corrupted. Cause: The memory card was inserted backwards or upside down. Solve a problem Cause: When printouts are listed in order, with the most likely solution first.
If the first solution does not solve the problem, continue trying the remaining solutions until the Photo light turns on. If this did not solve the issue,... to my computer The product does not read the memory card Try the following solutions to resolve the problem. If this section to solve these memory card problems: • The product does not read the memory card • The photos on top of a... and the contacts are corrupted. Cause: The memory card was inserted backwards or upside down. Solve a problem Cause: When printouts are listed in order, with the most likely solution first.
