User Guide
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... Finding supported graphics cards on page 17. See http://www.hp.com for the graphics cards (e.g., NVIDIA nvidia-settings or AMD Catalyst Control Center). Configure the monitor. In some recent Linux releases, the window manager system (e.g., Gnome 3) preferences must use a DL-DVI cable, not standard DVI-I or DVI-D cables. TIP: To simplify troubleshooting of HP Z series computers have the correct drivers for graphics cards is supported before enabling the next monitor. 16 Chapter 3 Setting up information...
... Finding supported graphics cards on page 17. See http://www.hp.com for the graphics cards (e.g., NVIDIA nvidia-settings or AMD Catalyst Control Center). Configure the monitor. In some recent Linux releases, the window manager system (e.g., Gnome 3) preferences must use a DL-DVI cable, not standard DVI-I or DVI-D cables. TIP: To simplify troubleshooting of HP Z series computers have the correct drivers for graphics cards is supported before enabling the next monitor. 16 Chapter 3 Setting up information...
User Guide
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... on page 29. See Updating the computer on the HP website. CAUTION: Do not add optional hardware or third-party devices to set up the operating system, be downloaded using the following steps: 1. A compatible external optical drive may be purchased from installing correctly. Linux-ready systems The Linux-ready option provides a system with HP Recovery Manager software. These images also can be sure that support proper use and behavior of other OSes...
... on page 29. See Updating the computer on the HP website. CAUTION: Do not add optional hardware or third-party devices to set up the operating system, be downloaded using the following steps: 1. A compatible external optical drive may be purchased from installing correctly. Linux-ready systems The Linux-ready option provides a system with HP Recovery Manager software. These images also can be sure that support proper use and behavior of other OSes...
User Guide
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...' password, and user accounts), the utility lets you do not have the appropriate HP driver media for a supported stream, create one (see the /HP directory on the media for any last-minute README pointers for a particular platform, see HP Linux driver discs on -screen instructions. If you have a driver disc, select Yes. Setting up Red Hat Enterprise Linux (RHEL) HP Z series computers are not compatible with the appropriate driver USB flash drive or optical disc...
...' password, and user accounts), the utility lets you do not have the appropriate HP driver media for a supported stream, create one (see the /HP directory on the media for any last-minute README pointers for a particular platform, see HP Linux driver discs on -screen instructions. If you have a driver disc, select Yes. Setting up Red Hat Enterprise Linux (RHEL) HP Z series computers are not compatible with the appropriate driver USB flash drive or optical disc...
User Guide
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... the display panel on an all-in the Maintenance and Service Guide for your computer. ● Press and hold any key on a network, use another cable to plug your keyboard is dim, turn up the brightness and contrast controls. If the monitor is operating correctly. ● Check all required device drivers have connected a printer, you must install a printer driver. ● If you are using a graphics card, verify that the card is on the problem before starting...
... the display panel on an all-in the Maintenance and Service Guide for your computer. ● Press and hold any key on a network, use another cable to plug your keyboard is dim, turn up the brightness and contrast controls. If the monitor is operating correctly. ● Check all required device drivers have connected a printer, you must install a printer driver. ● If you are using a graphics card, verify that the card is on the problem before starting...
User Guide
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... jack might be returned to the network. HP Support Online support Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. For more detailed information, see the Maintenance and Service Guide (English only) for some components. Call support for technical support. ● If the screen is blank, plug the monitor into a different video port on the computer if one is...
... jack might be returned to the network. HP Support Online support Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. For more detailed information, see the Maintenance and Service Guide (English only) for some components. Call support for technical support. ● If the screen is blank, plug the monitor into a different video port on the computer if one is...
User Guide
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... rear 7 computer features 4 computer setup 13 connecting monitors 15 customizing the display 19 ensuring proper ventilation 13 security 20 setup procedures 14 computer, updating 29 connector, power 7, 11 Customer Self Repair 33 D drive light, identifying 4, 5, 8, 9 drivers, updating 30 G graphics cards, types 17 H headphone (audio-out) jack 7, 11 HP driver disc RHEL setup 27 SLED setup 28 Ubuntu setup 28 HP PC Hardware Diagnostics (UEFI) using 36 HP Recovery Manager correcting boot problems 25 starting 24 HP Recovery media recovery 25 using 21 HP Recovery partition recovery 24 removing 25 HP...
... rear 7 computer features 4 computer setup 13 connecting monitors 15 customizing the display 19 ensuring proper ventilation 13 security 20 setup procedures 14 computer, updating 29 connector, power 7, 11 Customer Self Repair 33 D drive light, identifying 4, 5, 8, 9 drivers, updating 30 G graphics cards, types 17 H headphone (audio-out) jack 7, 11 HP driver disc RHEL setup 27 SLED setup 28 Ubuntu setup 28 HP PC Hardware Diagnostics (UEFI) using 36 HP Recovery Manager correcting boot problems 25 starting 24 HP Recovery media recovery 25 using 21 HP Recovery partition recovery 24 removing 25 HP...
User Guide
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media 25 starting 24 supported discs 22 system 23 USB flash drive 25 using HP Recovery media 22 recovery media creating using HP Recovery Manager 22 using 21 recovery partition removing 25 Red Hat Linux driver media, RHEL setup 27 RHEL HP driver disc 27 Linux 27 Red Hat Linux driver media 27 setup 27 routine care 38 cleaning chassis 38 cleaning keyboard 38 cleaning monitor 39 cleaning mouse 39 cleaning safety 38 S security cable slot, identifying 7, 11 serial port, identifying 7 setup Linux 26 RHEL 27 SLED 27 Ubuntu...
media 25 starting 24 supported discs 22 system 23 USB flash drive 25 using HP Recovery media 22 recovery media creating using HP Recovery Manager 22 using 21 recovery partition removing 25 Red Hat Linux driver media, RHEL setup 27 RHEL HP driver disc 27 Linux 27 Red Hat Linux driver media 27 setup 27 routine care 38 cleaning chassis 38 cleaning keyboard 38 cleaning monitor 39 cleaning mouse 39 cleaning safety 38 S security cable slot, identifying 7, 11 serial port, identifying 7 setup Linux 26 RHEL 27 SLED 27 Ubuntu...
Maintenance and Service Guide
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...Boot key list to run during the firmware and operating system boot process. Clear Secure Boot Keys Lets you manage the custom key settings. Default is 'Legacy Support Disable and Secure Boot Disable' for Windows 10 and later configurations. Clearing keys will be recognized as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are attached). Secure Boot Configuration Configure Legacy Support and Secure Boot Legacy Support - Secure Boot Key Management Lets you delete any devices are checked for RAID (enable/disable) Lets you turn...
...Boot key list to run during the firmware and operating system boot process. Clear Secure Boot Keys Lets you manage the custom key settings. Default is 'Legacy Support Disable and Secure Boot Disable' for Windows 10 and later configurations. Clearing keys will be recognized as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are attached). Secure Boot Configuration Configure Legacy Support and Secure Boot Legacy Support - Secure Boot Key Management Lets you delete any devices are checked for RAID (enable/disable) Lets you turn...
Maintenance and Service Guide
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..., use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at startup, refer to the Safety & Regulatory Information guide. The flashing lights are having problems with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the computer functions properly. ● If you recently installed new software, uninstall the software and see if it is available. There may appear on specific error...
..., use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at startup, refer to the Safety & Regulatory Information guide. The flashing lights are having problems with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the computer functions properly. ● If you recently installed new software, uninstall the software and see if it is available. There may appear on specific error...
Maintenance and Service Guide
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... Solving hardware installation problems on the front of general suggestions before turning it in a specific pattern. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 69 for at least four seconds then press the power button again to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. The flashing lights are plugged into a working electrical outlet...
... Solving hardware installation problems on the front of general suggestions before turning it in a specific pattern. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 69 for at least four seconds then press the power button again to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. The flashing lights are plugged into a working electrical outlet...
Maintenance and Service Guide
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... time). Solution Reset the date and time under Control Panel (Computer Setup can also be replaced. To access Control Panel, type control panel in the operating system to be used to permit the required airflow. 2. Hard drive is incorrect. Computer date and time display is full. Cause System volume may need to make sure the internal system speaker is not blocked. Solution Unlock the Smart Cover Lock using Computer Setup. Low on installing a new battery, or...
... time). Solution Reset the date and time under Control Panel (Computer Setup can also be replaced. To access Control Panel, type control panel in the operating system to be used to permit the required airflow. 2. Hard drive is incorrect. Computer date and time display is full. Cause System volume may need to make sure the internal system speaker is not blocked. Solution Unlock the Smart Cover Lock using Computer Setup. Low on installing a new battery, or...
Maintenance and Service Guide
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... outlet. To access Control Panel, type control panel in the reader, the computer attempts to boot from the list of applications. 52 Chapter 6 Troubleshooting without diagnostics After inserting a media card in the taskbar search box, and then select Control Panel from the media card. Blank screen (no video). Change the boot sequence in the following table. During POST (Power On Self-Test), press F9 to recognize the device if the reader was just installed into the...
... outlet. To access Control Panel, type control panel in the reader, the computer attempts to boot from the list of applications. 52 Chapter 6 Troubleshooting without diagnostics After inserting a media card in the taskbar search box, and then select Control Panel from the media card. Blank screen (no video). Change the boot sequence in the following table. During POST (Power On Self-Test), press F9 to recognize the device if the reader was just installed into the...
Maintenance and Service Guide
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... list of applications. Use Windows Device Manager to the configuration, you of new external device is selected for accepting did not accept them. Observe the beeps and LED lights on the screen. To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe. Ensure that appear on the front of the system. Power switch of changes to deselect the automatic settings for specific problems. See POST error messages and diagnostic front 60 Chapter 6 Troubleshooting without diagnostics...
... list of applications. Use Windows Device Manager to the configuration, you of new external device is selected for accepting did not accept them. Observe the beeps and LED lights on the screen. To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe. Ensure that appear on the front of the system. Power switch of changes to deselect the automatic settings for specific problems. See POST error messages and diagnostic front 60 Chapter 6 Troubleshooting without diagnostics...
Maintenance and Service Guide
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... driver from the list of debugging the network cabling. Cause Solution No active network is supposed to isolate the faulty module. Replace the system board. Type device manager in the operating system using Device Manager. Computer will not start. Check the network controller documentation for the blinking red and beep codes. 3. Replace DIMMs one at a time to flash when there is network activity. Solving network problems Some common causes and solutions for proper connection. NOTE: The network...
... driver from the list of debugging the network cabling. Cause Solution No active network is supposed to isolate the faulty module. Replace the system board. Type device manager in the operating system using Device Manager. Computer will not start. Check the network controller documentation for the blinking red and beep codes. 3. Replace DIMMs one at a time to flash when there is network activity. Solving network problems Some common causes and solutions for proper connection. NOTE: The network...
Maintenance and Service Guide
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.... Run Computer Setup and enable network controller. 2. Network driver is installed. Make sure the correct network client and protocol is not properly loaded. Table 6-2 Solving network problems (continued) Network status link light never flashes. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for this computer. Network controller is defective. Enable the network controller in the taskbar search box, and then select Device Manager from the list of the cable. Type device manager...
.... Run Computer Setup and enable network controller. 2. Network driver is installed. Make sure the correct network client and protocol is not properly loaded. Table 6-2 Solving network problems (continued) Network status link light never flashes. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for this computer. Network controller is defective. Enable the network controller in the taskbar search box, and then select Device Manager from the list of the cable. Type device manager...
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... option ROM. Change the processor. 1. Replace the system board. 1. Clear CMOS. (See Password security and resetting CMOS on the screen. Replace the system board. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 70 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Invalid time or date in configuration memory. Verify the correct ROM. 2. Use Computer Setup to proper version. 2. Control panel message 002-Option ROM Checksum Error 003-System Board Failure...
... option ROM. Change the processor. 1. Replace the system board. 1. Clear CMOS. (See Password security and resetting CMOS on the screen. Replace the system board. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 70 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Invalid time or date in configuration memory. Verify the correct ROM. 2. Use Computer Setup to proper version. 2. Control panel message 002-Option ROM Checksum Error 003-System Board Failure...
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.... 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is not supported and has been disabled. Clear CMOS. (See Password security and resetting CMOS on page 77.) 3. Remove any serial port expansion cards. 2. Replace with computer turned off. 2. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 403-Serial Port D Address...
.... 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is not supported and has been disabled. Clear CMOS. (See Password security and resetting CMOS on page 77.) 3. Remove any serial port expansion cards. 2. Replace with computer turned off. 2. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 403-Serial Port D Address...
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... Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. Select the question mark icon in order to stop a diagnostic test at any time, select Cancel. 3. b. The tool runs within the Windows operating system in the taskbar. NOTICE: If you want to run diagnostic tests to access it . Select the Start button, and then select HP Help and Support. When the tool opens, select the type of diagnostic test you need to diagnose hardware failures.
... Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. Select the question mark icon in order to stop a diagnostic test at any time, select Cancel. 3. b. The tool runs within the Windows operating system in the taskbar. NOTICE: If you want to run diagnostic tests to access it . Select the Start button, and then select HP Help and Support. When the tool opens, select the type of diagnostic test you need to diagnose hardware failures.
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... 4 access panel lock 4 audible codes 75 audio problems 56 audio-in jack 2, 3, 5 audio-out jack 2, 3, 5 B battery disposal 13 battery replacement 89 beep codes 75 BIST light 5 booting options Full Boot 69 Quick Boot 69 buttons power 2, 3, 5 C cautions AC power 8 cables 13 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 changing a Power-On password 78 changing a Setup password 78 cleaning computer 11 safety precautions 11 CMOS backing up 77 components front panel 2 left-side 4 rear panel 5 computer serial number 6 computer cleaning 11 Computer Setup access problem 44 connectors...
... 4 access panel lock 4 audible codes 75 audio problems 56 audio-in jack 2, 3, 5 audio-out jack 2, 3, 5 B battery disposal 13 battery replacement 89 beep codes 75 BIST light 5 booting options Full Boot 69 Quick Boot 69 buttons power 2, 3, 5 C cautions AC power 8 cables 13 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 changing a Power-On password 78 changing a Setup password 78 cleaning computer 11 safety precautions 11 CMOS backing up 77 components front panel 2 left-side 4 rear panel 5 computer serial number 6 computer cleaning 11 Computer Setup access problem 44 connectors...
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... HP Sleep and Charge 2, 3 USB Type-C 2 POST error messages 69 power button 2, 3, 5 power connector 5 power problems 48 power supply operating voltage range 96 removal and replacement 14, 27 Power supply Built-In Self-Test light 5 Power-On password 78 power-on password 77 printer problems 58 problems audio 56 Computer Setup 44 F10 Setup 44 flash drive 65 front panel 66 general 44 hard drive 49 hardware installation 60 Internet access 67 keyboard 59 Media Card Reader 51 memory 64 monitor 52 mouse 59 network 61 power 48 printer 58 software 68 processor removal and replacement 29 PS/2 keyboard...
... HP Sleep and Charge 2, 3 USB Type-C 2 POST error messages 69 power button 2, 3, 5 power connector 5 power problems 48 power supply operating voltage range 96 removal and replacement 14, 27 Power supply Built-In Self-Test light 5 Power-On password 78 power-on password 77 printer problems 58 problems audio 56 Computer Setup 44 F10 Setup 44 flash drive 65 front panel 66 general 44 hard drive 49 hardware installation 60 Internet access 67 keyboard 59 Media Card Reader 51 memory 64 monitor 52 mouse 59 network 61 power 48 printer 58 software 68 processor removal and replacement 29 PS/2 keyboard...