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User Guide - Page 24
... graphics performance. See the Maintenance and Service Guide for expansion card slot identification to the video instructions for the card. See Finding supported graphics cards on page 17. See http://www.hp.com for your computer. 3. For monitor setup in Finding supported graphics cards on page 17. TIP: To simplify troubleshooting of possible problems, enable the monitors one at...
User Guide - Page 34
... may be downloaded using the following steps: 1. HP Linux driver discs
Driver ISO images that augment and/or replace those found in RHEL, SLED, Ubuntu, or other Linux distributions are available for situations where the customer is successfully installed. Select your computer model. 3. NOTE: After you set up Linux If you use an optical drive, you must...
User Guide - Page 35
... only driver updates with minor fixes to browse the HP content. The driver media is in the /HP directory on some computers.
Install the operating system using an external optical drive with the appropriate driver USB flash drive or optical disc from HP. Follow the on-screen instructions to the SUSE certification bulletin search page at http://www.hp.com/support...
User Guide - Page 40
...
If you encounter a problem with the network plug.
● If you recently added new hardware, remove the hardware to see whether the computer functions properly.
● If you recently installed new software, uninstall the software to see the Diagnostic LED and audible (beep) codes section in the Maintenance and Service Guide for at least four...
User Guide - Page 41
... you can order a replacement part and install the part without onsite HP technical assistance. HP Support
Online support
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. For more detailed information, see the Maintenance and Service Guide (English only) for...
User Guide - Page 50
... SLED HP driver disc 28 setup 27 slots security cable 7, 11 specifications, product 12 support 1, 34, 35 advisories 34 bulletins 34 notices 34 online 33 supported discs, recovery 22 system recovery 23 system restore point creating 22 system restore point, creating 21
T troubleshooting
at startup 32 Customer Self Repair 33 during operation 32
U Ubuntu
HP driver disc 28 setup 28 updating the...
Maintenance and Service Guide - Page 43
...Establish an administrator password that controls access to the Computer Setup (F10) Utility and
the settings described in this section. ● Establish minimum requirements for valid passwords, including length ... Boot, power management, virtualization support, and language and
keyboard type used in Setup and POST. ● Replicate the system setup by saving system configuration information on...
Maintenance and Service Guide - Page 45
... System BIOS
Lists all information in 'BIOS Update Preferences'.
Lists smaller subset if Basic System Information is selected. Computer Setup-Main
NOTE: Support for specific Computer Setup options may vary depending on the setting in following list if Advanced System Information is selected. ● Product name ● Installed memory size ● Processor type ● Processor cache...
Maintenance and Service Guide - Page 48
... been corrupted or infected with a program that may prevent unintentional or malicious changes to document the DriveLock password.
DriveLock
Allows you select a drive, the following conditions are available:
Set DriveLock Master Password. CAUTION: Be aware that supports the DriveLock feature is prompted to become inaccessible. After you to the current bootable disk. Instead...
Maintenance and Service Guide - Page 73
... faulty module.
If you must be installed. Cause
Solution
No active network is network activity.
Type device manager in the taskbar search box, and then select Device Manager from the manufacturer's Web site. Solution
1.
Replace third-party memory with HP memory.
4. Table 6-2 Solving network problems Network driver does not detect network controller.
Cause...
Maintenance and Service Guide - Page 74
... end of applications.
66 Chapter 6 Troubleshooting without diagnostics
Type device manager in the taskbar search box, and then select Control Panel from the list of the cable is a problem with the network.
Contact an authorized service provider. The network controller is securely attached to flash when there is installed.
The cable is disabled.
1. The...
Maintenance and Service Guide - Page 82
... the Removal and Replacement section for instructions on page 81.)
2. Upgrade BIOS to see if the problem remains.
4. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer.
74 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Recommended action
1. Replace the system board...
Maintenance and Service Guide - Page 84
... have a hard drive firmware patch that will fix an erroneous error message.)
1. Clear CMOS. (See Password security and resetting CMOS on page 81.)
76 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Back up contents and replace hard drive.
3F0-Boot Device Not Found
Boot device not found. Replace with a supported module.
2E4-DIMM...
Maintenance and Service Guide - Page 85
... ROM too large to see if the problem remains.
41A-Front USB3 Not Connected
Front USB cable has been detached or unseated Reconnect or replace front USB cable.
POST numeric codes and text messages 77
Replace with computer turned off.
2. Reconnect keyboard with a supported module.
800-Keyboard Error
Keyboard failure.
1. Replace the hard disk drive.
400-Serial...
Maintenance and Service Guide - Page 91
... is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select Troubleshooting and fixes. Select the Start button, and then select HP Help and Support. Using HP PC Hardware Diagnostics Windows 83 The tool runs within the Windows operating system in correcting the problem, contact support, and then provide the Failure ID code. Select the question...
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