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Getting Started Guide - Page 6
... system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics...
Getting Started Guide - Page 17
...settings...Support.... set...problem that might be prompted by taking a screen shot of the following methods to set from a recovery image stored on -screen instructions to perform a System Recovery: ● Recovery image - You must reinstall any software that was not installed on -screen instructions...hp.com/support, select your permission or password...installed on -screen instructions.
Go ...
Start Here - Page 5
Select Drivers & Downloads, and then follow the on-screen instructions.
1 1 Introducing Windows 10
This guide describes new Windows® 10 features, which may update some of the information provided with your country. Go to http://www.hp.com/ support, and select your computer. These new features include the following: ● Enhanced Start menu ● Shut down from...
Maintenance & Service Guide - Page 49
...) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification In addition, the computer supports: ● 1-Gbit, 2-Gbit, and 4-Gbit non-ECC memory technologies ● single-sided and double-sided SODIMMS ● SODIMMs constructed with x4 SDRAMs are installed. SODOMM)
Spare part number 689373-001 689372-001
Memory modules are located on how...
Maintenance & Service Guide - Page 62
...:
● Lock/unlock the Cover Lock.
● Set the Cover Removal Sensor to reset the password by moving the jumper on password, the computer is not covered under Windows. This scenario is inaccessible and can no longer be replaced. Smart Cover Device Security
Allows you forget the setup password or the power-on the system board...
Maintenance & Service Guide - Page 65
... preloaded HP-specific boot keys. Default is disabled, except for Windows 8.1 systems which have this setting enabled. NOTE: If Windows 8.1 detects a serious error, it , making Windows resistant to malicious modification from preboot to legacy devices, and so on. Computer Setup (F10) Utilities 57 Table 6-4 Computer Setup-Security (continued) ● Legacy Support-Enable/Disable. If set to...
Maintenance & Service Guide - Page 82
... The brightness and contrast controls are not properly connected.
Solution Install the video drivers included in the upgrade kit. Check that the graphics cable is being used with a graphics card: 1. Graphics card is not capable of displaying requested resolution. Replace the graphics card.
74 Chapter 7 Troubleshooting without energy saver capabilities is securely connected to video...
Maintenance & Service Guide - Page 91
..., contact Customer Support. Replace third-party memory with the system to determine if you are listed in the following table. Table 7-2 Solving Network Problems Network driver does not detect network controller.
Solution
1. To access Device Manager in the wrong location. Cause
Wrong memory modules were used in the upgrade or memory modules were installed in Windows...
Maintenance & Service Guide - Page 92
...for the correct driver or obtain the latest driver from the list of applications, and then select Device Manager. Run Computer Setup and enable ...driver is not set up properly. Network controller is disabled.
1.
Cause
Incorrect network driver. Reinstall network drivers.
Disable auto-sensing capabilities and force the system into the correct operating mode.
84 Chapter 7 Troubleshooting...
Maintenance & Service Guide - Page 99
... browser. Try connecting to Enabled in . Windows 7:
1.
Install the correct driver for the correct IP address.
Restart the computer. Run the Computer Setup utility and ensure that the Web browser is installed and set to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on...
Maintenance & Service Guide - Page 119
.... CAUTION: If you establish both passwords are needed later. To establish Setup password, select Security > Setup Password and follow the instructions on or setup password features, complete the following steps: 1. 11 Password Security and Resetting CMOS
This computer supports security password features, which can be replaced. Without these passwords, the computer cannot be used in...
Maintenance & Service Guide - Page 120
..., be reset. Resetting the Setup and Power-on password
To disable the power-on or setup password features, or to clear the power-on power. To reduce the risk of the computer or optional equipment. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). Replace the jumper. 7. CAUTION: When...
Maintenance & Service Guide - Page 122
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 50.
114 Chapter 11 Password Security and Resetting CMOS
Maintenance & Service Guide - Page 126
...computer cleaning 16 Computer Setup access problem 64
converter board removing 30 spare part number 9, 30
converter board cable, spare part number 11
country power cord set requirements 116
Customer Support 62
D display panel
removing 48 spare part number
10, 48
E electrostatic discharge (ESD) 13
preventing damage 13 error
codes 103, 109 messages 103
F F10 Setup
access problem 64 f11 recovery...
Maintenance & Service Guide - Page 127
... drive connector, spare part number 11 overheating, prevention 15
P password
clearing 111 power-on 111 setup 111 POST error messages 103 power button board removing 32 spare part number 9, 32 power button board cable, spare part number 11 power cord set requirements country specific 116 power problems 68 power supply 117 power-on password 111 printer problems 79 problems audio 77
CD-ROM...
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