In Home Warranty and Support Guide - 2 Year
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.... or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS...
.... or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS...
In Home Warranty and Support Guide - 2 Year
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... or returned to replace yourself based on -site warranty service is outside the customary service zone (typically 30 mi/50 km), response times may be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your HP Hardware Product to and from your product that all repair, logistics, and insurance...
... or returned to replace yourself based on -site warranty service is outside the customary service zone (typically 30 mi/50 km), response times may be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your HP Hardware Product to and from your product that all repair, logistics, and insurance...
Limited Warranty and Support Guide - Refurbished
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... the instructions intended for your product in the servicing country/region. HP will be uninterrupted or error-free. HP is not responsible for defective products. No change to give you with (a) a replacement unit of HP's choosing that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed...
... the instructions intended for your product in the servicing country/region. HP will be uninterrupted or error-free. HP is not responsible for defective products. No change to give you with (a) a replacement unit of HP's choosing that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed...
Limited Warranty and Support Guide - Refurbished
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... available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that may be directed by HP. The date on your location is a specified, fixed period commencing on the HP Web site at additional cost. 6 This may result in service, you will save considerable repair time. HP will determine in place, accessible, and...
... available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that may be directed by HP. The date on your location is a specified, fixed period commencing on the HP Web site at additional cost. 6 This may result in service, you will save considerable repair time. HP will determine in place, accessible, and...
Limited Warranty and Support Guide - Refurbished
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... Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Click the Windows® Start button, Help and Support, and then click Contact Support...
... Center, run the hardware diagnostic tools that are preinstalled on your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Click the Windows® Start button, Help and Support, and then click Contact Support...
Troubleshooting & Maintenance Guide
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... problems, such as issues with a monitor or a printer. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting ENWW For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to restart the computer. 3. Contact Support, whether it is blank, the monitor might encounter while installing, starting up all important data to a backup hard disk drive...
... problems, such as issues with a monitor or a printer. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device to it. 2 Chapter 2 Troubleshooting ENWW For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to restart the computer. 3. Contact Support, whether it is blank, the monitor might encounter while installing, starting up all important data to a backup hard disk drive...
Troubleshooting & Maintenance Guide
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... the Alt+Tab keys simultaneously to navigate to an open programs, and then restart your computer. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to Shut Down. Select Shut Down, and then press Enter. 6. After the shutdown is next to display the Windows Start menu. 5. ENWW Keyboard and mouse (with cable) does not work or is not...
... the Alt+Tab keys simultaneously to navigate to an open programs, and then restart your computer. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to Shut Down. Select Shut Down, and then press Enter. 6. After the shutdown is next to display the Windows Start menu. 5. ENWW Keyboard and mouse (with cable) does not work or is not...
Troubleshooting & Maintenance Guide
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... For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. If you use the monitor front-panel Volume button to a local area network (LAN). Refer to the Quick Setup booklet to the Internet. Unplug headphones if they are connected to a better position. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to connect analog speakers. A modem uses a standard...
... For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. If you use the monitor front-panel Volume button to a local area network (LAN). Refer to the Quick Setup booklet to the Internet. Unplug headphones if they are connected to a better position. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to connect analog speakers. A modem uses a standard...
Troubleshooting & Maintenance Guide
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..., DVD/CDROM drives). 4. Click System protection, System Restore, click Next, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Restores your computer to a configuration that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then click Device Manager...
..., DVD/CDROM drives). 4. Click System protection, System Restore, click Next, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Restores your computer to a configuration that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Type Device Manager into the Start Search box, and then click Device Manager...
Troubleshooting & Maintenance Guide
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... all recovery media from the drive tray. 2. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. Use the arrow keys to select the USB device and press Enter to insert the next recovery disc, do so. 11. NOTE: Some features might not be used only with this computer. Back up your hard disk drive. To create recovery media, see the desktop. 9. This image contains the operating system and software...
... all recovery media from the drive tray. 2. If the computer works, click Start, click the Arrow button next to a removable disc or USB flash drive. Use the arrow keys to select the USB device and press Enter to insert the next recovery disc, do so. 11. NOTE: Some features might not be used only with this computer. Back up your hard disk drive. To create recovery media, see the desktop. 9. This image contains the operating system and software...
Getting Started Guide
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... Start button, tap Control Panel, and then tap System and Security. 2. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts...
... Start button, tap Control Panel, and then tap System and Security. 2. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts...
Getting Started Guide
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... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting...
... the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Connecting...
Getting Started Guide
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... cable) does not work or is complete, unplug and reconnect the mouse connector to turn off the computer, unplug and reconnect the keyboard to display the Windows Start menu. 5. If the mouse is next to Shut Down. Cursor does not move using the arrow keys on the keyboard simultaneously to the back of your computer, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started...
... cable) does not work or is complete, unplug and reconnect the mouse connector to turn off the computer, unplug and reconnect the keyboard to display the Windows Start menu. 5. If the mouse is next to Shut Down. Cursor does not move using the arrow keys on the keyboard simultaneously to the back of your computer, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started...
Getting Started Guide
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... speakers, use My Display TouchSmart Edition to ensure that you are connected, the audio is muted. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. If you connected the speakers to your computer, and then unplug and reconnect the speakers. Turn off your Internet Service Provider (ISP), and start automatically. Under Hardware and Sound, tap Troubleshoot and audio playback. When external speakers...
... speakers, use My Display TouchSmart Edition to ensure that you are connected, the audio is muted. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. If you connected the speakers to your computer, and then unplug and reconnect the speakers. Turn off your Internet Service Provider (ISP), and start automatically. Under Hardware and Sound, tap Troubleshoot and audio playback. When external speakers...
Getting Started Guide
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... hardware driver to a configuration that enables your problem: 1. Tap the Start button. 2. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Or, to revert to open the Device Manager window. 3. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Restore your computer to factory defaults. ● System Recovery (see Microsoft System Restore on page 29) - Type Device Manager into...
... hardware driver to a configuration that enables your problem: 1. Tap the Start button. 2. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Or, to revert to open the Device Manager window. 3. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Restore your computer to factory defaults. ● System Recovery (see Microsoft System Restore on page 29) - Type Device Manager into...
Getting Started (For 3D Models Only)
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... (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Setup documentation included with your computer. ● See how-to videos about using the...
... (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Setup documentation included with your computer. ● See how-to videos about using the...
Getting Started (For 3D Models Only)
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... Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: a. Follow the on-screen instructions to the Internet 9 Tap the Start button, tap All Programs, and then tap Get Online. b. If you did not set...
... Internet connection. 2. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an ISP, skip this step and follow the instructions provided by using Online Services: a. Follow the on-screen instructions to the Internet 9 Tap the Start button, tap All Programs, and then tap Get Online. b. If you did not set...
Getting Started (For 3D Models Only)
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... internal speakers are connected to your computer (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. No sound is very low or unsatisfactory. When external speakers are using built-in to your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are connected to an audio connector...
... internal speakers are connected to your computer (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. No sound is very low or unsatisfactory. When external speakers are using built-in to your Internet Service Provider (ISP), and start automatically. Log in computer speakers, use My Display TouchSmart Edition to ensure that the speakers are connected to an audio connector...
Getting Started (For 3D Models Only)
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... tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To update a driver, tap Update Driver, and then follow the on-screen instructions. CAUTION: System recovery erases all data files you want to update or rollback. (For example, DVD/CD- You can also go to open the Device Manager window. 3. Getting Started Software troubleshooting 35 Sometimes this is a software program that was in use before the software was installed...
... tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To update a driver, tap Update Driver, and then follow the on-screen instructions. CAUTION: System recovery erases all data files you want to update or rollback. (For example, DVD/CD- You can also go to open the Device Manager window. 3. Getting Started Software troubleshooting 35 Sometimes this is a software program that was in use before the software was installed...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started