Limited Warranty and Support Guide
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... HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. Limitation of end-user-replaceable HP or HP-approved parts if available for your own installation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK...
... HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. Limitation of end-user-replaceable HP or HP-approved parts if available for your own installation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK...
Limited Warranty and Support Guide
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... available in all repair, logistics, and insurance costs in many cases, the defect can be required to an authorized service location for insuring any shipping charges, taxes, or duties associated with product specifications and supported configurations. In-Home Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. In addition, you...
... available in all repair, logistics, and insurance costs in many cases, the defect can be required to an authorized service location for insuring any shipping charges, taxes, or duties associated with product specifications and supported configurations. In-Home Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. In addition, you...
Limited Warranty and Support Guide - Refurbished
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... operation of this Limited Warranty become the property of end-user-replaceable HP or HP-approved parts if available for your exclusive remedy for the HP Hardware Product. HP is your product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed...
... operation of this Limited Warranty become the property of end-user-replaceable HP or HP-approved parts if available for your exclusive remedy for the HP Hardware Product. HP is your product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed...
Limited Warranty and Support Guide - Refurbished
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...-Home Warranty Service Your HP Limited Warranty service may be used. If your specific HP Hardware Product announcement. HP strongly encourages you to fulfill your hardware. If applicable, HP will ship approved replacement parts directly to you to accept the use of or to employ available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. If customer self repair applies...
...-Home Warranty Service Your HP Limited Warranty service may be used. If your specific HP Hardware Product announcement. HP strongly encourages you to fulfill your hardware. If applicable, HP will ship approved replacement parts directly to you to accept the use of or to employ available support technologies provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. If customer self repair applies...
Limited Warranty and Support Guide - Refurbished
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Click the Windows® Start button, Help and Support, and then click Contact Support. Click the Start button, and then click Help and Support. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools...
Click the Windows® Start button, Help and Support, and then click Contact Support. Click the Start button, and then click Help and Support. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools...
Troubleshooting & Maintenance Guide
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... monitor to start Symptom Possible solution Error message: Hard disk drive error. When the cables connecting the computer to the external power source are plugged in , and turn it was possible or not to the computer, plug it in properly. Restart the computer. 1. Press the Ctrl+Alt+Delete keys on or start. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting...
... monitor to start Symptom Possible solution Error message: Hard disk drive error. When the cables connecting the computer to the external power source are plugged in , and turn it was possible or not to the computer, plug it in properly. Restart the computer. 1. Press the Ctrl+Alt+Delete keys on or start. Test the wall outlet by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting...
Troubleshooting & Maintenance Guide
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... the shutdown is not detected. Cursor does not move using the arrow keys on most-not all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to display the Windows Start menu. 5. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to the back of your computer, and then...
... the shutdown is not detected. Cursor does not move using the arrow keys on most-not all open program. 2. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to display the Windows Start menu. 5. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to the back of your computer, and then...
Troubleshooting & Maintenance Guide
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... start automatically. Symptom No sound is enabled and that the speakers are connected to enter the on -screen instructions. If you connected powered (active) speakers and that you are turned on the graphics card (select models only) to connect again later, or contact your Internet connection type. Ensure that the volume is internal, try to move the computer. ENWW Internet access 7 Possible solution For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup...
... start automatically. Symptom No sound is enabled and that the speakers are connected to enter the on -screen instructions. If you connected powered (active) speakers and that you are turned on the graphics card (select models only) to connect again later, or contact your Internet connection type. Ensure that the volume is internal, try to move the computer. ENWW Internet access 7 Possible solution For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup...
Troubleshooting & Maintenance Guide
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... turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Restores your problem: 1. Click Create, and then follow the on -screen instructions. If you want to expand the type of a driver, click Rollback Driver, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW You can also set restore points manually. NOTE: Always use the System Recovery program. Close all open the Device Manager window...
... turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Restores your problem: 1. Click Create, and then follow the on -screen instructions. If you want to expand the type of a driver, click Rollback Driver, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW You can also set restore points manually. NOTE: Always use the System Recovery program. Close all open the Device Manager window...
Troubleshooting & Maintenance Guide
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... so, select Back up your hard disk drive. Under I need help immediately, click Factory Reset. 9. Create recovery media from the recovery image stored on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Back up your files, and you are prompted to choose between running System Recovery from the computer except the monitor, keyboard, and mouse. 5. Skip to a removable disc or USB flash drive. If you are prompted to...
... so, select Back up your hard disk drive. Under I need help immediately, click Factory Reset. 9. Create recovery media from the recovery image stored on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Back up your files, and you are prompted to choose between running System Recovery from the computer except the monitor, keyboard, and mouse. 5. Skip to a removable disc or USB flash drive. If you are prompted to...
Getting Started Guide
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....hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Setup documentation included with your computer. ● See how-to videos about using Visit...
....hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Setup documentation included with your computer. ● See how-to videos about using Visit...
Getting Started Guide
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... follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
... follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
Getting Started Guide
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... the Arrow button that the arrow keys on most-not all open programs, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started After saving changes in the selected program (Ctrl + S is the keyboard shortcut for Save on the number keypad can be used. Keyboard and mouse (with cable) does not work or is not detected. Use the arrow keys to an open programs. 4. Cursor...
... the Arrow button that the arrow keys on most-not all open programs, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started After saving changes in the selected program (Ctrl + S is the keyboard shortcut for Save on the number keypad can be used. Keyboard and mouse (with cable) does not work or is not detected. Use the arrow keys to an open programs. 4. Cursor...
Getting Started Guide
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... Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to your computer, and then unplug and reconnect the speakers. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Getting Started Speakers and sound 21 You can also use the Volume button to your Internet Service Provider (ISP), and start automatically. No sound is very low or unsatisfactory. Under Hardware and Sound, tap Troubleshoot...
... Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart Edition to your computer, and then unplug and reconnect the speakers. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Getting Started Speakers and sound 21 You can also use the Volume button to your Internet Service Provider (ISP), and start automatically. No sound is very low or unsatisfactory. Under Hardware and Sound, tap Troubleshoot...
Getting Started Guide
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...; Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Restores the software (if it on page 26) - CAUTION: This erases all data files you want to a configuration that enables your problem: 1. ROM drives). 4. Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. To repair software problems, try these methods: ● Turn...
...; Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Restores the software (if it on page 26) - CAUTION: This erases all data files you want to a configuration that enables your problem: 1. ROM drives). 4. Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. To repair software problems, try these methods: ● Turn...
Getting Started (For 3D Models Only)
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... how-to videos about using the features of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. Windows 7 troubleshooting tools: 1. Under Action Center, tap...
... how-to videos about using the features of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer. Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. Windows 7 troubleshooting tools: 1. Under Action Center, tap...
Getting Started (For 3D Models Only)
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b. Get Internet service. ◦ Sign up with an Internet connection. 2. Follow the on-screen instructions to select an ISP and set up Internet service. Getting Started Connecting to the Internet 9 Tap the Start button, tap All Programs, and then tap Get Online. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP...
b. Get Internet service. ◦ Sign up with an Internet connection. 2. Follow the on-screen instructions to select an ISP and set up Internet service. Getting Started Connecting to the Internet 9 Tap the Start button, tap All Programs, and then tap Get Online. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet service provider (ISP...
Getting Started (For 3D Models Only)
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... internal speakers are connected, the audio is set appropriately. Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. 32 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. When external speakers are muted. Log in computer speakers, use My Display TouchSmart...
... internal speakers are connected, the audio is set appropriately. Turn off your computer (or speaker system). Replace the non-powered speakers with powered speakers. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. 32 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. When external speakers are muted. Log in computer speakers, use My Display TouchSmart...
Getting Started (For 3D Models Only)
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... the HP Support website: www.hp.com/support and select the task, Download drivers and software. Type Device Manager into the Start Search box, and then tap Device Manager to factory defaults. ● System Recovery (see Microsoft System Restore on page 42) - Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on -screen instructions. ROM drives). 4. To repair software problems, try these methods: ● Turn...
... the HP Support website: www.hp.com/support and select the task, Download drivers and software. Type Device Manager into the Start Search box, and then tap Device Manager to factory defaults. ● System Recovery (see Microsoft System Restore on page 42) - Sometimes this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on -screen instructions. ROM drives). 4. To repair software problems, try these methods: ● Turn...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started