Setup and Support Guide
Page 5
... buttons 12 Power Save button 12 Cancel button...12 3 Other scanner materials 13 Scanning software CDs 13 Film templates...16 Customizable button labels 17 How to remove the automatic document feeder (ADF 17 4 Where to get additional information 19 Windows...19 Macintosh...19 5 Care and maintenance 20 6 Troubleshooting 21 Installation dialog box does not display (Windows 21 Scanner error messages 21 Other sources for help 21 Scanner does not work after installation 21 7 Product support 24 Accessibility Web site 24 HP Scanjet...
... buttons 12 Power Save button 12 Cancel button...12 3 Other scanner materials 13 Scanning software CDs 13 Film templates...16 Customizable button labels 17 How to remove the automatic document feeder (ADF 17 4 Where to get additional information 19 Windows...19 Macintosh...19 5 Care and maintenance 20 6 Troubleshooting 21 Installation dialog box does not display (Windows 21 Scanner error messages 21 Other sources for help 21 Scanner does not work after installation 21 7 Product support 24 Accessibility Web site 24 HP Scanjet...
Setup and Support Guide
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...2. Connect the automatic document feeder (ADF). 3. Connect the power cable. 5. Check the box contents Unpack the scanner hardware. Test the installation. Be sure to set up the scanner: 1. Install the software. 4. Step 1. English 1 Get started Follow these steps to remove any shipping tape. 7 1 2 3 4 5 8 6 9 2 1 *wCw9Cw99.19hp15.5c−86421o-75358364m80/00s10u5p1p5or*t 1 3 2 5 4 573 4 6 6 8 4 3 6 5 8 73 5 4 6 10 1 HP Scanjet 8300 series scanner 2 Power cable 3 USB cable 4 Scanning software CDs (For more information, see Scanning software CDs on page 13...
...2. Connect the automatic document feeder (ADF). 3. Connect the power cable. 5. Check the box contents Unpack the scanner hardware. Test the installation. Be sure to set up the scanner: 1. Install the software. 4. Step 1. English 1 Get started Follow these steps to remove any shipping tape. 7 1 2 3 4 5 8 6 9 2 1 *wCw9Cw99.19hp15.5c−86421o-75358364m80/00s10u5p1p5or*t 1 3 2 5 4 573 4 6 6 8 4 3 6 5 8 73 5 4 6 10 1 HP Scanjet 8300 series scanner 2 Power cable 3 USB cable 4 Scanning software CDs (For more information, see Scanning software CDs on page 13...
Setup and Support Guide
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...10 HP Scanjet 8300 series Customizable buttons The customizable buttons are not installed on a Windows computer, these buttons to automate your most frequent scanning tasks, such as: ● Scan a document to a searchable PDF ● Send a scan directly to an e-mail program ● Scan a document for editable text ● Scan film or photos to a folder for a scan, and configure some scanner settings. 1 2 3 1 Power Save button 2 Customizable buttons 3 Copy buttons 4 Scan Document To buttons 5 Button Settings button 6 Cancel button 4 56 Depending on page 19. You can use the...
...10 HP Scanjet 8300 series Customizable buttons The customizable buttons are not installed on a Windows computer, these buttons to automate your most frequent scanning tasks, such as: ● Scan a document to a searchable PDF ● Send a scan directly to an e-mail program ● Scan a document for editable text ● Scan film or photos to a folder for a scan, and configure some scanner settings. 1 2 3 1 Power Save button 2 Customizable buttons 3 Copy buttons 4 Scan Document To buttons 5 Button Settings button 6 Cancel button 4 56 Depending on page 19. You can use the...
Setup and Support Guide
Page 14
... use . Power Save button Press the Power Save button to a software program. English Chapter 2 Scan Document To buttons Windows If HP Photosmart Software is installed on and begin scanning again, just press one of scans when you are scanning from the ADF. 12 HP Scanjet 8300 series Cancel button Press the Cancel button to cancel a scan in power-save mode when you are not using the scanner. Macintosh Use the Scan Document To button to send a scan to cancel a series of the front panel scan buttons to use the Scan Document To button ( ) to send a scan...
... use . Power Save button Press the Power Save button to a software program. English Chapter 2 Scan Document To buttons Windows If HP Photosmart Software is installed on and begin scanning again, just press one of scans when you are scanning from the ADF. 12 HP Scanjet 8300 series Cancel button Press the Cancel button to cancel a scan in power-save mode when you are not using the scanner. Macintosh Use the Scan Document To button to send a scan to cancel a series of the front panel scan buttons to use the Scan Document To button ( ) to send a scan...
Setup and Support Guide
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... open the scanner user guide, do one of information about HP Photosmart Software. Setup and Support Guide 19 The user guide is a PDF, so you can use the Button Settings Utility help , double-click the HP Solution Center icon on the computer, you need to know for using the scanner and the scanning software. To open the Hewlett-Packard folder, and then double-click the HP Scan Pro icon. The user guide is a PDF, so you can print all or parts of information: ● HP Scanjet 8300 series User Guide: The scanner user guide...
... open the scanner user guide, do one of information about HP Photosmart Software. Setup and Support Guide 19 The user guide is a PDF, so you can use the Button Settings Utility help , double-click the HP Solution Center icon on the computer, you need to know for using the scanner and the scanning software. To open the Hewlett-Packard folder, and then double-click the HP Scan Pro icon. The user guide is a PDF, so you can print all or parts of information: ● HP Scanjet 8300 series User Guide: The scanner user guide...
Setup and Support Guide
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Windows XP: Click Start, and then click Control Panel. - Select HP Scanjet Scanner Drivers 6.0, and then click Remove or Change/ Remove. 5. If prompted to open the Control Panel: - After the HP scanning software is displayed. 4. Do one of the following tasks to restart the computer, click No. 6. Double-click the Add/Remove Programs icon. A list of an incomplete installation. Setup and Support Guide 23 English Step 2. Disconnect the USB cable from the electrical outlet. 7. Follow the onscreen instructions. After...
Windows XP: Click Start, and then click Control Panel. - Select HP Scanjet Scanner Drivers 6.0, and then click Remove or Change/ Remove. 5. If prompted to open the Control Panel: - After the HP scanning software is displayed. 4. Do one of the following tasks to restart the computer, click No. 6. Double-click the Add/Remove Programs icon. A list of an incomplete installation. Setup and Support Guide 23 English Step 2. Disconnect the USB cable from the electrical outlet. 7. Follow the onscreen instructions. After...
User Guide
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... settings 41 8 Configure the scanner customizable buttons 42 Open the HP Button Settings Utility 42 Configure buttons tab 42 General info tab ...43 9 Care and maintenance 45 Order maintenance and scanning supplies 45 Clean the scanner glass 45 Clean the transparent materials adapter (TMA 46 Clean and maintain the automatic document feeder (ADF 46 10 Troubleshooting 50 Scanner initialization or hardware problems 50 Scanner operation problems 51 Scanner buttons are not working correctly 53 Slides, negatives, and TMA issues 55 Automatic document feeder (ADF) problems 56 User Guide...
... settings 41 8 Configure the scanner customizable buttons 42 Open the HP Button Settings Utility 42 Configure buttons tab 42 General info tab ...43 9 Care and maintenance 45 Order maintenance and scanning supplies 45 Clean the scanner glass 45 Clean the transparent materials adapter (TMA 46 Clean and maintain the automatic document feeder (ADF 46 10 Troubleshooting 50 Scanner initialization or hardware problems 50 Scanner operation problems 51 Scanner buttons are not working correctly 53 Slides, negatives, and TMA issues 55 Automatic document feeder (ADF) problems 56 User Guide...
User Guide
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... in the scanner working area. The last page of scanning, document-management, and image-editing programs. 4 HP Scanjet 8300 series Scanning software The scanner comes with the scanner. The label can be attached directly to the scanner or to use the TMA, you must install HP Photosmart Software or HP Solution Center on the scanner front panel to start a scan, select a destination for a scan, and configure some scanner settings. 1 Power Save button 2 Customizable buttons (1, 2, 3, and 4) 3 Copy buttons 4 LCD display and Scan Document To buttons 5 Button Settings button 6 Cancel button...
... in the scanner working area. The last page of scanning, document-management, and image-editing programs. 4 HP Scanjet 8300 series Scanning software The scanner comes with the scanner. The label can be attached directly to the scanner or to use the TMA, you must install HP Photosmart Software or HP Solution Center on the scanner front panel to start a scan, select a destination for a scan, and configure some scanner settings. 1 Power Save button 2 Customizable buttons (1, 2, 3, and 4) 3 Copy buttons 4 LCD display and Scan Document To buttons 5 Button Settings button 6 Cancel button...
User Guide
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... click the Help button on the dialog box. HP Button Settings Utility help Use the Configure buttons tab to find information about the status of the scanner hardware: scan count, born-on date, scanner model, lamp on the computer. Use the General info tab to manage the scanner customizable buttons if either HP Smart Document Software or HP Photosmart Software is installed on , maintenance suggestions, and more. Macintosh users Depending on the scanning software installed on the computer, click the HP Photosmart Studio...
... click the Help button on the dialog box. HP Button Settings Utility help Use the Configure buttons tab to find information about the status of the scanner hardware: scan count, born-on date, scanner model, lamp on the computer. Use the General info tab to manage the scanner customizable buttons if either HP Smart Document Software or HP Photosmart Software is installed on , maintenance suggestions, and more. Macintosh users Depending on the scanning software installed on the computer, click the HP Photosmart Studio...
User Guide
Page 20
.... When you are scanning from the ADF. HP Photosmart Software Use the Button Settings button to put the scanner in progress, or to open the Button Settings Utility. Center) only Both of scans when you are ready to begin scanning immediately. 18 HP Scanjet 8300 series Power Save button When not using the scanner, press the Power Save button to open the HP Scanjet Scanner pane within System Preferences. Click Scanner Buttons to open the Front Panel (including HP Solution Button Settings dialog box. Button Settings button Windows HP software installed Function on and...
.... When you are scanning from the ADF. HP Photosmart Software Use the Button Settings button to put the scanner in progress, or to open the Button Settings Utility. Center) only Both of scans when you are ready to begin scanning immediately. 18 HP Scanjet 8300 series Power Save button When not using the scanner, press the Power Save button to open the HP Scanjet Scanner pane within System Preferences. Click Scanner Buttons to open the Front Panel (including HP Solution Button Settings dialog box. Button Settings button Windows HP software installed Function on and...
User Guide
Page 22
... to HP, point to Scanjet, point to use the scanner buttons. 3 How to start a scan from one of the following programs: ● HP Smart Document Scan Software ● HP Solution Center ● HP Photosmart Software Scan from HP Smart Document Scan Software Use the HP Smart Document Scan Software to scan documents. 1. Double-click the HP Smart Document Scan Software icon on the computer and the computer operating system, you want from HP Solution Center: 1. On the desktop, double-click the HP Solution Center icon. 20 HP Scanjet 8300 series...
... to HP, point to Scanjet, point to use the scanner buttons. 3 How to start a scan from one of the following programs: ● HP Smart Document Scan Software ● HP Solution Center ● HP Photosmart Software Scan from HP Smart Document Scan Software Use the HP Smart Document Scan Software to scan documents. 1. Double-click the HP Smart Document Scan Software icon on the computer and the computer operating system, you want from HP Solution Center: 1. On the desktop, double-click the HP Solution Center icon. 20 HP Scanjet 8300 series...
User Guide
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... software installed on top. Make sure that does not contain wet glue, correction fluid, or ink. The top of similarly sized pages face-up in the document input tray, with the automatic document feeder (ADF) This section explains how to use the automatic document feeder (ADF) for the HP Scanjet 8300 series scanner. ● Choose acceptable paper for the ADF ● Load originals in the ADF ● Scan one-sided documents from the ADF ● Scan two-sided documents from the ADF...
... software installed on top. Make sure that does not contain wet glue, correction fluid, or ink. The top of similarly sized pages face-up in the document input tray, with the automatic document feeder (ADF) This section explains how to use the automatic document feeder (ADF) for the HP Scanjet 8300 series scanner. ● Choose acceptable paper for the ADF ● Load originals in the ADF ● Scan one-sided documents from the ADF ● Scan two-sided documents from the ADF...
User Guide
Page 44
... Programs or All Programs, point to HP, point to Scanjet, point to operate with HP Smart Document Scan Software. The Select button to Windows users only. For more information, see Change scan settings. To open the HP Button Settings Utility, do one of the programs is configured for an HP Smart Document Scan Software profile. 8 Configure the scanner customizable buttons The information in this chapter pertains to configure area of the dialog box displays the profile configured for each button. 42 HP Scanjet 8300 series Each scanner button is installed...
... Programs or All Programs, point to HP, point to Scanjet, point to operate with HP Smart Document Scan Software. The Select button to Windows users only. For more information, see Change scan settings. To open the HP Button Settings Utility, do one of the programs is configured for an HP Smart Document Scan Software profile. 8 Configure the scanner customizable buttons The information in this chapter pertains to configure area of the dialog box displays the profile configured for each button. 42 HP Scanjet 8300 series Each scanner button is installed...
User Guide
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... automatic document feeder (ADF). ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Check the cables Reset the scanner If you are securely connected. 2. A software conflict might be loose. Close the scanning software, if it is working correctly If the scanner stops scanning, follow these steps. Reconnect the USB cable that connects the computer and the scanner, making sure that connects the scanner to uninstall and then reinstall the scanner software. 50 HP Scanjet 8300 series A cable...
... automatic document feeder (ADF). ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Check the cables Reset the scanner If you are securely connected. 2. A software conflict might be loose. Close the scanning software, if it is working correctly If the scanner stops scanning, follow these steps. Reconnect the USB cable that connects the computer and the scanner, making sure that connects the scanner to uninstall and then reinstall the scanner software. 50 HP Scanjet 8300 series A cable...
User Guide
Page 54
... from the scanner. Macintosh users can check the settings for a while, the scanner lamp might need to go through a warm-up , it takes a moment after starting the software or pressing a scanner button for 15 minutes. Scanned image is fuzzy It is turned ON. ● The scanner may have been unplugged. Reset the resolution to provide the best balance between image quality and file size. 52 HP Scanjet 8300 series Be sure the power switch located on...
... from the scanner. Macintosh users can check the settings for a while, the scanner lamp might need to go through a warm-up , it takes a moment after starting the software or pressing a scanner button for 15 minutes. Scanned image is fuzzy It is turned ON. ● The scanner may have been unplugged. Reset the resolution to provide the best balance between image quality and file size. 52 HP Scanjet 8300 series Be sure the power switch located on...
User Guide
Page 56
... No Action option is not installed, then use the HP Button Settings Utility to configure the buttons for HP Smart Document Scan Software. If the program that the Disable Device Events option is pressed, follow these steps: 1. Windows XP: Click Start, and then click Control Panel. - Open Control Panel, select Scanners and Cameras, and then select your computer. ● The buttons might be disabled. From the Scanner events list, select Scan Document button press. - Windows 98 and Windows 2000: Ensure that you...
... No Action option is not installed, then use the HP Button Settings Utility to configure the buttons for HP Smart Document Scan Software. If the program that the Disable Device Events option is pressed, follow these steps: 1. Windows XP: Click Start, and then click Control Panel. - Open Control Panel, select Scanners and Cameras, and then select your computer. ● The buttons might be disabled. From the Scanner events list, select Scan Document button press. - Windows 98 and Windows 2000: Ensure that you...
User Guide
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... Support Guide that have been scanned by using the TMA. ● HP image-scanning software is not installed on the computer (Windows) ● HP image-scanning software is not installed on the computer desktop click Start, point to Programs or All Programs, point to check which buttons. From the Select an event drop-down list. 8. For example, click Copy button. 7. Wrong HP Smart Document Scan Software profile is used when a button is displayed. 5. If necessary, reset the profile configured for the HP Scanjet 8300 series scanner...
... Support Guide that have been scanned by using the TMA. ● HP image-scanning software is not installed on the computer (Windows) ● HP image-scanning software is not installed on the computer desktop click Start, point to Programs or All Programs, point to check which buttons. From the Select an event drop-down list. 8. For example, click Copy button. 7. Wrong HP Smart Document Scan Software profile is used when a button is displayed. 5. If necessary, reset the profile configured for the HP Scanjet 8300 series scanner...
User Guide
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... box After each step, start a scan to help resolve issues that the accessory cable is connected securely to the scanner. 2. Windows users: Ensure that only includes the photo, without borders. Automatic document feeder (ADF) problems Use this section to see if the scanner is working . Ensure that might occur when scanning from the ADF. ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Paper does not feed from TMA is selected in the scanned image ● Check the original slide or negative...
... box After each step, start a scan to help resolve issues that the accessory cable is connected securely to the scanner. 2. Windows users: Ensure that only includes the photo, without borders. Automatic document feeder (ADF) problems Use this section to see if the scanner is working . Ensure that might occur when scanning from the ADF. ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Paper does not feed from TMA is selected in the scanned image ● Check the original slide or negative...
User Guide
Page 59
.... 2. Disconnect the USB cable and the power cable from the ADF ● The ADF lid might not be securely latched. Clean the scanner glass. Load fewer pages in the input tray, and remove pages from the ADF ● Replace the feed-roller assembly Paper jamming, skewing, misfeeds, or multiple-page feeds ● If the pages look skewed as they feed into the automatic document feeder, check the resulting scanned images in the software to ensure that does not help reduce misfeeds. If...
.... 2. Disconnect the USB cable and the power cable from the ADF ● The ADF lid might not be securely latched. Clean the scanner glass. Load fewer pages in the input tray, and remove pages from the ADF ● Replace the feed-roller assembly Paper jamming, skewing, misfeeds, or multiple-page feeds ● If the pages look skewed as they feed into the automatic document feeder, check the resulting scanned images in the software to ensure that does not help reduce misfeeds. If...
User Guide
Page 63
Use the HP Button Settings Utility to keep track of the ADF scan count. Contact HP Support For support contact information, see General info tab. If the ADF frequently jams or misfeeds paper, then replace the feed-roller assembly. User Guide 61 To obtain an ADF Roller Replacement kit, visit www.hp.com. HP recommends that came with the scanner. Replace the feed-roller assembly You can find the feed-roller assembly under the ADF lid. For more information, see the printed Setup and Support Guide that you replace the feed-roller assembly every 100,000 scans.
Use the HP Button Settings Utility to keep track of the ADF scan count. Contact HP Support For support contact information, see General info tab. If the ADF frequently jams or misfeeds paper, then replace the feed-roller assembly. User Guide 61 To obtain an ADF Roller Replacement kit, visit www.hp.com. HP recommends that came with the scanner. Replace the feed-roller assembly You can find the feed-roller assembly under the ADF lid. For more information, see the printed Setup and Support Guide that you replace the feed-roller assembly every 100,000 scans.
