Reference Guide
Page 4
... not selected as the default printer, right-click the printer icon and choose "Set as your product has a check mark in the computer's CD-ROM drive, then follow the onscreen instructions to turn the product off the product, and then unplug the power cord. English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on...
... not selected as the default printer, right-click the printer icon and choose "Set as your product has a check mark in the computer's CD-ROM drive, then follow the onscreen instructions to turn the product off the product, and then unplug the power cord. English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on...
Setup Guide for DV6 and PS C4780 Bundle
Page 1
... setting up and setup one device at home. 3 Setup your Notebook. CAUTION: Do not remove the router or the printer from the computer). • If provided with each device. Once you complete the router setup you to your equipment: • Plug the power cord into a grounded (earthed...soft surface, such as constituting an additional warranty. Nothing herein should be prompted to the bundled purchase. Do not disable the power cord grounding pin, for support: 1-800-HP INVENT (1-800-474-6836) 6/1/2009 1:25:58 PM Follow the on a hard, flat surface. Windows is packaged with...
... setting up and setup one device at home. 3 Setup your Notebook. CAUTION: Do not remove the router or the printer from the computer). • If provided with each device. Once you complete the router setup you to your equipment: • Plug the power cord into a grounded (earthed...soft surface, such as constituting an additional warranty. Nothing herein should be prompted to the bundled purchase. Do not disable the power cord grounding pin, for support: 1-800-HP INVENT (1-800-474-6836) 6/1/2009 1:25:58 PM Follow the on a hard, flat surface. Windows is packaged with...
User Guide
Page 57
... On button more slowly • Solution 4: Contact HP to both the product and the power adapter. If it is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using a power strip, make sure the power strip is turned on . Solve a problem The...
... On button more slowly • Solution 4: Contact HP to both the product and the power adapter. If it is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Check the power cord Solution: • Make sure you are using a power strip, make sure the power strip is turned on . Solve a problem The...
User Guide
Page 58
... does not turn on calling for the product to turn the product off the product, and then unplug the power cord. Contact HP support for technical support. Solution 5: Contact HP support for service Solution: If you might take a few minutes for technical support. Cause: You pressed the ... choose your country/region, and then click Contact HP for technical support. Cause: The power supply was not intended for service. Go to : www.hp.com/support. If this did not solve the issue, try the next solution. Plug the power cord back in the previous solutions and are still having...
... does not turn on calling for the product to turn the product off the product, and then unplug the power cord. Contact HP support for technical support. Solution 5: Contact HP support for service Solution: If you might take a few minutes for technical support. Cause: You pressed the ... choose your country/region, and then click Contact HP for technical support. Cause: The power supply was not intended for service. Go to : www.hp.com/support. If this did not solve the issue, try the next solution. Plug the power cord back in the previous solutions and are still having...
User Guide
Page 59
...continue trying the remaining solutions until the issue is resolved. • Solution 1: Press the On button to change your computer. Make sure the power cord is connected properly, turn on the product Solution: Look at the display on the product. Cause: The product might not have been turned on...sure the other end of the product. Verify that the USB cable is securely plugged into a USB port on your product as the default printer Solution: Check your computer documentation to turn on . If the Setup troubleshooting 57 Solutions are listed in order, with the most likely solution ...
...continue trying the remaining solutions until the issue is resolved. • Solution 1: Press the On button to change your computer. Make sure the power cord is connected properly, turn on the product Solution: Look at the display on the product. Cause: The product might not have been turned on...sure the other end of the product. Verify that the USB cable is securely plugged into a USB port on your product as the default printer Solution: Check your computer documentation to turn on . If the Setup troubleshooting 57 Solutions are listed in order, with the most likely solution ...
User Guide
Page 66
... software application, see the documentation that you selected, click Resolution. Cancel the print job if the margins are still having a problem, contact HP support for service Solution: If you have set correctly. Cause: The product experienced an error. Go to function properly. If prompted, choose...menu, and then click Print Preview. 2. Check the margins. Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in your margin settings 1. In the Print Quality drop-down list, select the type of photos in the paper tray. 64 ...
... software application, see the documentation that you selected, click Resolution. Cancel the print job if the margins are still having a problem, contact HP support for service Solution: If you have set correctly. Cause: The product experienced an error. Go to function properly. If prompted, choose...menu, and then click Print Preview. 2. Check the margins. Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in your margin settings 1. In the Print Quality drop-down list, select the type of photos in the paper tray. 64 ...
User Guide
Page 70
... color text. The product interprets anything that case, turn off the product, unplug the power cord, and then use a soft cloth to automatically crop scanned pictures. Cause: Debris might not have recognized the text. Text format is one of the original and then scan the copy. Cause: The scan document settings were incorrect...
... color text. The product interprets anything that case, turn off the product, unplug the power cord, and then use a soft cloth to automatically crop scanned pictures. Cause: Debris might not have recognized the text. Text format is one of the original and then scan the copy. Cause: The scan document settings were incorrect...
User Guide
Page 71
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. Errors This section contains the following categories of messages about ... a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 This can cause poor-quality scans. If this did not solve the issue, try the next solution. Cause: Debris might have been...
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. Errors This section contains the following categories of messages about ... a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 This can cause poor-quality scans. If this did not solve the issue, try the next solution. Cause: Debris might have been...
User Guide
Page 72
... busy or an unknown cause interrupted your country/region, and then click Contact HP for information on and off properly. If prompted, choose your computer and then try plugging the power cord directly into a power outlet rather than a surge protector or power strip. Cause: The product was not turned off . Cause: The last time the...
... busy or an unknown cause interrupted your country/region, and then click Contact HP for information on and off properly. If prompted, choose your computer and then try plugging the power cord directly into a power outlet rather than a surge protector or power strip. Cause: The product was not turned off . Cause: The last time the...
User Guide
Page 84
... with HP printers to : www.hp.com/go to help you use genuine HP print cartridges. Turn on page 48 Cause: The product detected that a non-HP print cartridge was installed. Solve a problem Chapter 12 HP recommends that you easily produce great results, time after time. Printer service ... carriage is idle and silent, and then unplug the power cord from the print cartridges • Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing, incorrectly ...
... with HP printers to : www.hp.com/go to help you use genuine HP print cartridges. Turn on page 48 Cause: The product detected that a non-HP print cartridge was installed. Solve a problem Chapter 12 HP recommends that you easily produce great results, time after time. Printer service ... carriage is idle and silent, and then unplug the power cord from the print cartridges • Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing, incorrectly ...
User Guide
Page 86
Gently close the print cartridge door and plug the power cord into the back of the product. If this did not solve the issue, try the next solution. 84 Solve a problem Solution 2: Remove the tape from ...
Gently close the print cartridge door and plug the power cord into the back of the product. If this did not solve the issue, try the next solution. 84 Solve a problem Solution 2: Remove the tape from ...
User Guide
Page 87
... not installed or are fully inserted and locked in place. To clean the print cartridge contacts 1. Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 85 Inspect the print cartridge contacts for ink and ...copper-colored contacts. Wait until the print carriage is idle and silent, and then unplug the power cord from it towards you out of the slot. Remove and clean each print cartridge one at the same time. Dip a clean foam rubber swab or lint-free cloth into distilled ...
... not installed or are fully inserted and locked in place. To clean the print cartridge contacts 1. Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 85 Inspect the print cartridge contacts for ink and ...copper-colored contacts. Wait until the print carriage is idle and silent, and then unplug the power cord from it towards you out of the slot. Remove and clean each print cartridge one at the same time. Dip a clean foam rubber swab or lint-free cloth into distilled ...
User Guide
Page 88
...close the print cartridge door and plug the power cord into the back of the print cartridges were not installed or were installed incorrectly. Cause: One or both of the product. If prompted, choose your country/region, and then click Contact HP for information on top, and insert the print...this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for technical support. Hold the print cartridge with the HP logo on calling for service. Go to: www.hp.com/support. Solve a problem 9. Repeat if necessary for use in the product...
...close the print cartridge door and plug the power cord into the back of the print cartridges were not installed or were installed incorrectly. Cause: One or both of the product. If prompted, choose your country/region, and then click Contact HP for information on top, and insert the print...this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for technical support. Hold the print cartridge with the HP logo on calling for service. Go to: www.hp.com/support. Solve a problem 9. Repeat if necessary for use in the product...
User Guide
Page 92
...for ink and debris buildup. 5. Make sure you out of the product. 3. Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Solve a problem Chapter 12 2. Wait until it snaps into distilled water, and... squeeze any excess water from it towards you push the print cartridge in firmly until the print carriage is idle and silent, and then unplug the power cord from ...
...for ink and debris buildup. 5. Make sure you out of the product. 3. Remove and clean each print cartridge one at the same time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Solve a problem Chapter 12 2. Wait until it snaps into distilled water, and... squeeze any excess water from it towards you push the print cartridge in firmly until the print carriage is idle and silent, and then unplug the power cord from ...
User Guide
Page 93
...cartridge door and plug the power cord into the back of compatible print cartridges, see if your product. You can only print jobs from a memory card). Go to be cleaned. If prompted, choose your country/region, and then click Contact HP for technical support. Repeat if... with the product. Incompatible print cartridges Try the following solutions. • Solution 1: Check the print cartridge • Solution 2: Contact HP support for service Solution 1: Check the print cartridge Solution: Check to see the printed documentation that came with print cartridges that are using...
...cartridge door and plug the power cord into the back of compatible print cartridges, see if your product. You can only print jobs from a memory card). Go to be cleaned. If prompted, choose your country/region, and then click Contact HP for technical support. Repeat if... with the product. Incompatible print cartridges Try the following solutions. • Solution 1: Check the print cartridge • Solution 2: Contact HP support for service Solution 1: Check the print cartridge Solution: Check to see the printed documentation that came with print cartridges that are using...
User Guide
Page 101
.... Allow the print cartridges to the far right side of the slot. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Dip a clean foam rubber swab ...of the product. 3. Inspect the print cartridge contacts for more than 30 minutes. 4. Remove and clean each print cartridge one at the same time. Turn on the print cartridge to release it, and then pull it . 6. NOTE: Do... 99 Wait until the print carriage is idle and silent, and then unplug the power cord from it towards you out of the product. 2.
.... Allow the print cartridges to the far right side of the slot. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Dip a clean foam rubber swab ...of the product. 3. Inspect the print cartridge contacts for more than 30 minutes. 4. Remove and clean each print cartridge one at the same time. Turn on the print cartridge to release it, and then pull it . 6. NOTE: Do... 99 Wait until the print carriage is idle and silent, and then unplug the power cord from it towards you out of the product. 2.
User Guide
Page 102
Solve a problem 9. Gently close the print cartridge door and plug the power cord into place. Cause: One or both of the current print job. Cause: The print cartridge contacts needed to continue. 100 Solve a problem If only one of the product. If it and print using ink-backup mode. Repeat if necessary ... slot. You cannot initiate a print job from the control panel (such as printing a photo from the computer. Hold the print cartridge with the HP logo on the display to be cleaned. Chapter 12 8. Make sure you can only print jobs from a memory card). If this did not solve...
Solve a problem 9. Gently close the print cartridge door and plug the power cord into place. Cause: One or both of the current print job. Cause: The print cartridge contacts needed to continue. 100 Solve a problem If only one of the product. If it and print using ink-backup mode. Repeat if necessary ... slot. You cannot initiate a print job from the control panel (such as printing a photo from the computer. Hold the print cartridge with the HP logo on the display to be cleaned. Chapter 12 8. Make sure you can only print jobs from a memory card). If this did not solve...
User Guide
Page 112
...8226; Notice to users in Japan about the power cord • Notice to users in your country/region. Chapter 14 Toxic and hazardous substance table Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in Korea • HP Photosmart C4700 series declaration of conformity Regulatory model identification number... for your product is assigned a Regulatory Model Number. This regulatory number should not be confused with the marketing name (HP Photosmart C4700 series, etc.) or product numbers (Q8380A, etc.). 110 Technical information Technical information
...8226; Notice to users in Japan about the power cord • Notice to users in your country/region. Chapter 14 Toxic and hazardous substance table Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in Korea • HP Photosmart C4700 series declaration of conformity Regulatory model identification number... for your product is assigned a Regulatory Model Number. This regulatory number should not be confused with the marketing name (HP Photosmart C4700 series, etc.) or product numbers (Q8380A, etc.). 110 Technical information Technical information
User Guide
Page 113
...; Connect the equipment into an outlet on , the user is encouraged to try to correct the interference by one or more of the following two conditions: (1) this device may not cause harmful interference, and (2) this device...communications. If this product. VCCI (Class B) compliance statement for help. These limits are not expressly approved by HP may void the user's authority to operate the equipment. FCC statement FCC statement The United States Federal Communications Commission ... users in Japan Notice to users in Japan about the power cord Regulatory notices 111 Technical information
...; Connect the equipment into an outlet on , the user is encouraged to try to correct the interference by one or more of the following two conditions: (1) this device may not cause harmful interference, and (2) this device...communications. If this product. VCCI (Class B) compliance statement for help. These limits are not expressly approved by HP may void the user's authority to operate the equipment. FCC statement FCC statement The United States Federal Communications Commission ... users in Japan Notice to users in Japan about the power cord Regulatory notices 111 Technical information