User Guide
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Contents Contents Store the printer and print cartridge 63 Store the printer...63 Store the print cartridge...64 7 Troubleshooting Software installation issues...65 The installation failed...65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer...66 The ... problems...76 My Bluetooth device cannot find the printer 76 Device messages...79 8 Shop for ink supplies...83 9 HP support and warranty Check the HP support Web site first 85 HP support by phone...85 Phone support period...85 Placing a call...86 After the phone support period 86 Additional warranty ...
Contents Contents Store the printer and print cartridge 63 Store the printer...63 Store the print cartridge...64 7 Troubleshooting Software installation issues...65 The installation failed...65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer...66 The ... problems...76 My Bluetooth device cannot find the printer 76 Device messages...79 8 Shop for ink supplies...83 9 HP support and warranty Check the HP support Web site first 85 HP support by phone...85 Phone support period...85 Placing a call...86 After the phone support period 86 Additional warranty ...
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... documentation: Setup instructions: The setup instructions explain how to set up the printer, install the HP Photosmart software, and print a photo. Click any of the printer and contains troubleshooting tips and support information. This document may be called Quick Start Guide or Setup Guide, depending... page 54 • "Print photos with a border" on page 55 • "Print postcards" on page 49 Find more information Your new HP Photosmart A630 series printer comes with the following topics: • How do I? • Find more information 7 Basics Guide: The Basics Guide describes the ...
... documentation: Setup instructions: The setup instructions explain how to set up the printer, install the HP Photosmart software, and print a photo. Click any of the printer and contains troubleshooting tips and support information. This document may be called Quick Start Guide or Setup Guide, depending... page 54 • "Print photos with a border" on page 55 • "Print postcards" on page 49 Find more information Your new HP Photosmart A630 series printer comes with the following topics: • How do I? • Find more information 7 Basics Guide: The Basics Guide describes the ...
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... of the device they are trying to perform the operation it . ◦ Security level: Select Low (default) or High. Menu option: The options available in troubleshooting problems. • Print Sample Page Touch to scroll through menus or menu options. The printer status window displays information on other devices with Bluetooth wireless...
... of the device they are trying to perform the operation it . ◦ Security level: Select Low (default) or High. Menu option: The options available in troubleshooting problems. • Print Sample Page Touch to scroll through menus or menu options. The printer status window displays information on other devices with Bluetooth wireless...
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...to On (default) or Off. Choose between HP Advanced, HP Premium, Other, Plain, or Other, Photo. Touch Print again to print the image. • Photo Fix: Touch to print. For more information, see "Remove red-eye from your photos" on troubleshooting and maintenance. • Printing from the ...cartridge. Choose between Best, Normal, or Fast Normal print quality. • Paper type: Touch to change the type of the printer. • Troubleshooting and maintenance: Touch to see "Use Photo Fix" on page 47. • Red Eye Removal: Touch to turn borderless printing On (default)...
...to On (default) or Off. Choose between HP Advanced, HP Premium, Other, Plain, or Other, Photo. Touch Print again to print the image. • Photo Fix: Touch to print. For more information, see "Remove red-eye from your photos" on troubleshooting and maintenance. • Printing from the ...cartridge. Choose between Best, Normal, or Fast Normal print quality. • Paper type: Touch to change the type of the printer. • Troubleshooting and maintenance: Touch to see "Use Photo Fix" on page 47. • Red Eye Removal: Touch to turn borderless printing On (default)...
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...the printer to a Windows computer. • The printer does not appear in length. b. Uninstall the printer software: Windows users a. TIP: HP recommends using a USB cable 3 meters (10 feet) or less in Printers and Faxes (Windows only) • The installation did not ... installation failed Try the following solutions to resolve the issue. Follow the onscreen instructions. 7 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to Programs > HP > HP Photosmart A630 series > Uninstall. Troubleshooting Software installation issues 65
...the printer to a Windows computer. • The printer does not appear in length. b. Uninstall the printer software: Windows users a. TIP: HP recommends using a USB cable 3 meters (10 feet) or less in Printers and Faxes (Windows only) • The installation did not ... installation failed Try the following solutions to resolve the issue. Follow the onscreen instructions. 7 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to Programs > HP > HP Photosmart A630 series > Uninstall. Troubleshooting Software installation issues 65
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...Solution: Make sure Software Install Mode option is not enabled in the printer menu. To enable Software Install Mode 1. Troubleshooting 66 Troubleshooting Touch the Setup icon to a Windows computer. Make sure the On option is running in the background on page 16... instructions that came with the virus protection application or another software application that prevented a successful software installation. Double-click HP Uninstaller and follow the onscreen instructions. 2. Solution 2: Accept the license agreement during installation Solution: Disconnect and reconnect the...
...Solution: Make sure Software Install Mode option is not enabled in the printer menu. To enable Software Install Mode 1. Troubleshooting 66 Troubleshooting Touch the Setup icon to a Windows computer. Make sure the On option is running in the background on page 16... instructions that came with the virus protection application or another software application that prevented a successful software installation. Double-click HP Uninstaller and follow the onscreen instructions. 2. Solution 2: Accept the license agreement during installation Solution: Disconnect and reconnect the...
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... Printers and Faxes again. Troubleshooting Software installation issues 67 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Start the installation manually • Solution 2: Make sure Software Install Mode is HP Photosmart 630 series folder in the HP folder of the Windows...
... Printers and Faxes again. Troubleshooting Software installation issues 67 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Start the installation manually • Solution 2: Make sure Software Install Mode is HP Photosmart 630 series folder in the HP folder of the Windows...
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... the issue, try the next solution. Solution 4: Make a drive letter available Solution: In a corporate network environment, you may have already successfully installed the software. Troubleshooting 68 Troubleshooting Cause: There is one drive letter available before the computer's first network drive letter. Cause: Software Install Mode might be off , wait 10 seconds, and...
... the issue, try the next solution. Solution 4: Make a drive letter available Solution: In a corporate network environment, you may have already successfully installed the software. Troubleshooting 68 Troubleshooting Cause: There is one drive letter available before the computer's first network drive letter. Cause: Software Install Mode might be off , wait 10 seconds, and...
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... resolved. • Solution 1: Check the power cord • Solution 2: Press the On button once (and not quickly) • Solution 3: Unplug product and contact support online Troubleshooting Printing and hardware issues 69 Touch Preferences. 3. Printing and hardware issues This section contains the following solutions to resolve the issue. For more information, see...
... resolved. • Solution 1: Check the power cord • Solution 2: Press the On button once (and not quickly) • Solution 3: Unplug product and contact support online Troubleshooting Printing and hardware issues 69 Touch Preferences. 3. Printing and hardware issues This section contains the following solutions to resolve the issue. For more information, see...
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... plug it is switched to your country/region, and then click Contact HP for information on the printer. If prompted, choose your printer and a... and hold down the On button on calling for the product to : www.hp.com/support. To check the power adapter: ◦ Make sure the power...does not work , then there might not be connected to www.hp.com/ support or contact HP support. • If you plugged the product into a switched...next solution. Go to turn on but still does not work , contact HP support. Support options and availability vary by device, country/region, and language....
... plug it is switched to your country/region, and then click Contact HP for information on the printer. If prompted, choose your printer and a... and hold down the On button on calling for the product to : www.hp.com/support. To check the power adapter: ◦ Make sure the power...does not work , then there might not be connected to www.hp.com/ support or contact HP support. • If you plugged the product into a switched...next solution. Go to turn on but still does not work , contact HP support. Support options and availability vary by device, country/region, and language....
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... Solution: Make sure that the printer power cord is securely attached • Solution 4: Wait until USB hub is not busy and try the next solution. Troubleshooting Printing and hardware issues 71 If this did not come part way through the front of the printer, try removing it from the back of...
... Solution: Make sure that the printer power cord is securely attached • Solution 4: Wait until USB hub is not busy and try the next solution. Troubleshooting Printing and hardware issues 71 If this did not come part way through the front of the printer, try removing it from the back of...
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... USB device Try the following solution for this problem. Disconnect the USB cable from the printer. 3. Disconnect the power cord from the printer. 2. If an HP Photosmart dialog box is no longer being accessed or connect the printer directly to the computer. Cause: You might not be using a different USB port on... securely attached Solution: Make sure that has multiple devices connected to it was interrupted by another device can temporarily break the connection to the printer. Troubleshooting 72 Troubleshooting
... USB device Try the following solution for this problem. Disconnect the USB cable from the printer. 3. Disconnect the power cord from the printer. 2. If an HP Photosmart dialog box is no longer being accessed or connect the printer directly to the computer. Cause: You might not be using a different USB port on... securely attached Solution: Make sure that has multiple devices connected to it was interrupted by another device can temporarily break the connection to the printer. Troubleshooting 72 Troubleshooting
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...4. Open the file that you want , and then click OK (Windows) or Print (Mac OS). Make sure the HP Photosmart A630 series is the selected printer. Troubleshooting Printing and hardware issues 73 b. Restart the computer. 9. Solution: To select print settings 1. Follow the steps for this ...problem. Make sure the HP Photosmart A630 series is the selected printer. 3. From the Windows Start menu, go to the ...
...4. Open the file that you want , and then click OK (Windows) or Print (Mac OS). Make sure the HP Photosmart A630 series is the selected printer. Troubleshooting Printing and hardware issues 73 b. Restart the computer. 9. Solution: To select print settings 1. Follow the steps for this ...problem. Make sure the HP Photosmart A630 series is the selected printer. 3. From the Windows Start menu, go to the ...
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..., make sure it . Solution: To turn on borderless printing when printing from the printer control panel 1. Make sure the HP Photosmart A630 series is the selected printer. Cause: The memory card may be locked. Load appropriate paper for your paper" on . ... dialog box can vary depending on borderless printing when printing from a computer 1. c. Make sure the HP Photosmart A630 series is the selected printer. Mac users a. Troubleshooting 74 Troubleshooting Touch Preferences. 3. Click Properties or Preferences. c. Touch Borderless. 4. Chapter 7 The printer did not...
..., make sure it . Solution: To turn on borderless printing when printing from the printer control panel 1. Make sure the HP Photosmart A630 series is the selected printer. Cause: The memory card may be locked. Load appropriate paper for your paper" on . ... dialog box can vary depending on borderless printing when printing from a computer 1. c. Make sure the HP Photosmart A630 series is the selected printer. Mac users a. Troubleshooting 74 Troubleshooting Touch Preferences. 3. Click Properties or Preferences. c. Touch Borderless. 4. Chapter 7 The printer did not...
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...this problem. Cause: You may have selected a low-resolution setting on the digital camera. Cause: You may have selected the correct paper size. Use HP Advanced Photo Paper for this problem. For more information, see "Print a test page" on page 53. For better results in the wrong place ...• Solution 5: Replace print cartridge, if necessary Solution 1: Reduce image size Solution: Reduce the size of the image and try the next solution. Troubleshooting Printing and hardware issues 75 Solution: Print a test page. Cause: The print cartridge may not be depleted of ink.
...this problem. Cause: You may have selected a low-resolution setting on the digital camera. Cause: You may have selected the correct paper size. Use HP Advanced Photo Paper for this problem. For more information, see "Print a test page" on page 53. For better results in the wrong place ...• Solution 5: Replace print cartridge, if necessary Solution 1: Reduce image size Solution: Reduce the size of the image and try the next solution. Troubleshooting Printing and hardware issues 75 Solution: Print a test page. Cause: The print cartridge may not be depleted of ink.
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...do not need to receive data • Solution 2: Check Bluetooth Visibility setting • Solution 3: Check Bluetooth Security level setting 76 Troubleshooting Troubleshooting Solution 5: Replace print cartridge, if necessary Solution: Print a test page. If this section for planning purposes only. NOTE: Ink... level warnings and indicators provide estimates for troubleshooting tips, or go to the online support services at www.hp.com/support. Cause: The print cartridge may need to resolve the issue. If the first...
...do not need to receive data • Solution 2: Check Bluetooth Visibility setting • Solution 3: Check Bluetooth Security level setting 76 Troubleshooting Troubleshooting Solution 5: Replace print cartridge, if necessary Solution: Print a test page. If this section for planning purposes only. NOTE: Ink... level warnings and indicators provide estimates for troubleshooting tips, or go to the online support services at www.hp.com/support. Cause: The print cartridge may need to resolve the issue. If the first...
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...data Solution: If you are using for the printer is entered in the device with Bluetooth wireless technology is using the optional HP Bluetooth wireless printer adapter, make sure the adapter is ready to receive data. Touch Bluetooth, and then touch Visibility. 4. Touch... 3: Check Bluetooth Security level setting Solution: 1. Touch Tools. 3. Cause: The passkey (PIN) that the device with Bluetooth wireless technology. Troubleshooting Solution 4: Make sure you are using the correct Bluetooth passkey Solution: Make sure the correct passkey for the printer may be ready to receive...
...data Solution: If you are using for the printer is entered in the device with Bluetooth wireless technology is using the optional HP Bluetooth wireless printer adapter, make sure the adapter is ready to receive data. Touch Bluetooth, and then touch Visibility. 4. Touch... 3: Check Bluetooth Security level setting Solution: 1. Touch Tools. 3. Cause: The passkey (PIN) that the device with Bluetooth wireless technology. Troubleshooting Solution 4: Make sure you are using the correct Bluetooth passkey Solution: Make sure the correct passkey for the printer may be ready to receive...
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... in wireless phones, may not have high enough resolution to obtain the latest updates for the printing program. Solution: Contact the vendor of the printer. Troubleshooting 78 Troubleshooting Solution 5: Move Bluetooth device closer to the printer Solution: Move the device with Bluetooth wireless technology closer to display the Setup menu. Touch Tools...
... in wireless phones, may not have high enough resolution to obtain the latest updates for the printing program. Solution: Contact the vendor of the printer. Troubleshooting 78 Troubleshooting Solution 5: Move Bluetooth device closer to the printer Solution: Move the device with Bluetooth wireless technology closer to display the Setup menu. Touch Tools...
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... it. Make sure the cartridge is compatible with genuine HP products. 2. Device messages The following is a list of paper • There is old or damaged Solution: Troubleshoot and replace the cartridge, if necessary. To troubleshoot a print cartridge 1. Cause: The print cartridge may ...receive a low-ink warning message, consider having a replacement cartridge available to replace the print cartridges until print quality deteriorates. Troubleshooting Device messages 79 You do not need to avoid printing interruptions. For more information, see "Insert or replace the print ...
... it. Make sure the cartridge is compatible with genuine HP products. 2. Device messages The following is a list of paper • There is old or damaged Solution: Troubleshoot and replace the cartridge, if necessary. To troubleshoot a print cartridge 1. Cause: The print cartridge may ...receive a low-ink warning message, consider having a replacement cartridge available to replace the print cartridges until print quality deteriorates. Troubleshooting Device messages 79 You do not need to avoid printing interruptions. For more information, see "Insert or replace the print ...
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...printer. 4. For more information, see "Insert or replace the print cartridge" on page 60. There is missing or incorrect Solution: Troubleshoot and replace the cartridge, if necessary. Cause: The print cartridge is not installed, is installed incorrectly, or is an obstruction blocking ...to the online support services at www.hp.com/support for paper in the correct paper tray. The print carriage has stalled Solution: Turn off the printer. ◦ Turn on the printer. To troubleshoot a print cartridge 1. Troubleshooting 80 Troubleshooting Remove the cartridge and then reinstall it...
...printer. 4. For more information, see "Insert or replace the print cartridge" on page 60. There is missing or incorrect Solution: Troubleshoot and replace the cartridge, if necessary. Cause: The print cartridge is not installed, is installed incorrectly, or is an obstruction blocking ...to the online support services at www.hp.com/support for paper in the correct paper tray. The print carriage has stalled Solution: Turn off the printer. ◦ Turn on the printer. To troubleshoot a print cartridge 1. Troubleshooting 80 Troubleshooting Remove the cartridge and then reinstall it...