User Guide
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...Windows computer...66 The printer does not appear in Printers and Faxes (Windows only 67 The installation did not start automatically 67 Printing and hardware issues 69 The printer is plugged in, but it will not turn on 69 The printout did not appear 71 The computer and printer lost ... problems...76 My Bluetooth device cannot find the printer 76 Device messages...79 8 Shop for ink supplies...83 9 HP support and warranty Check the HP support Web site first 85 HP support by phone...85 Phone support period...85 Placing a call...86 After the phone support period 86 Additional warranty ...
...Windows computer...66 The printer does not appear in Printers and Faxes (Windows only 67 The installation did not start automatically 67 Printing and hardware issues 69 The printer is plugged in, but it will not turn on 69 The printout did not appear 71 The computer and printer lost ... problems...76 My Bluetooth device cannot find the printer 76 Device messages...79 8 Shop for ink supplies...83 9 HP support and warranty Check the HP support Web site first 85 HP support by phone...85 Phone support period...85 Placing a call...86 After the phone support period 86 Additional warranty ...
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... appears when I connect the printer to a Windows computer. • The printer does not appear in length. Uninstall the printer software: Windows users a. 7 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to Programs > HP > HP Photosmart A630 series > Uninstall. From the Windows Start menu, go to resolve the issue.
... appears when I connect the printer to a Windows computer. • The printer does not appear in length. Uninstall the printer software: Windows users a. 7 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to Programs > HP > HP Photosmart A630 series > Uninstall. From the Windows Start menu, go to resolve the issue.
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Chapter 7 Mac users a. b. If this did not solve the issue, try the next solution. Try the following solution for this did not solve the issue, try the next solution. Cancel the Found New Hardware wizard and disconnect the printer from the computer. 2. Turn the printer off , ...wait 10 seconds, and then turn the printer back on page 16. 3. Double-click HP Uninstaller and follow the onscreen instructions....
Chapter 7 Mac users a. b. If this did not solve the issue, try the next solution. Try the following solution for this did not solve the issue, try the next solution. Cancel the Found New Hardware wizard and disconnect the printer from the computer. 2. Turn the printer off , ...wait 10 seconds, and then turn the printer back on page 16. 3. Double-click HP Uninstaller and follow the onscreen instructions....
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... Faxes. Touch Software Install Mode. 4. Cause: Autoplay is HP Photosmart 630 series folder in the HP folder of the Windows Start menu. If this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Follow the instructions on . 6....did not finish properly for an unknown reason. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Retry the installation • Solution 2: Disable Software Install Mode Solution 1: Retry the installation Solution: ...
... Faxes. Touch Software Install Mode. 4. Cause: Autoplay is HP Photosmart 630 series folder in the HP folder of the Windows Start menu. If this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. Follow the instructions on . 6....did not finish properly for an unknown reason. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Retry the installation • Solution 2: Disable Software Install Mode Solution 1: Retry the installation Solution: ...
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.... 3. Cause: Software Install Mode might be off , wait 10 seconds, and then turn the printer back on. If this did not solve the issue, try the next solution. Make sure that there is checked. 5. The software installation starts each time I have many drive letters configured on . Touch...canceled the install accidentally or installed the printer software, but I connect the printer to display the Setup menu. If this did not solve the issue, try the next solution. Solution 3: Turn the printer off and then back on page 16. 2. Cause: There is enabled in the Preferences ...
.... 3. Cause: Software Install Mode might be off , wait 10 seconds, and then turn the printer back on. If this did not solve the issue, try the next solution. Make sure that there is checked. 5. The software installation starts each time I have many drive letters configured on . Touch...canceled the install accidentally or installed the printer software, but I connect the printer to display the Setup menu. If this did not solve the issue, try the next solution. Solution 3: Turn the printer off and then back on page 16. 2. Cause: There is enabled in the Preferences ...
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...wait 10 seconds, and then turn on. Touch Software Install Mode. 4. Check to see "Setup Menu" on page 16. 2. Printing and hardware issues This section contains the following solutions to display the Setup menu. Make sure Off is resolved. • Solution 1: Check the power cord • ...Solution 2: Press the On button once (and not quickly) • Solution 3: Unplug product and contact support online Troubleshooting Printing and hardware issues 69 Try the following topics: • The printer is plugged in Printers and Faxes. I want to attach the printer to my computer to...
...wait 10 seconds, and then turn on. Touch Software Install Mode. 4. Check to see "Setup Menu" on page 16. 2. Printing and hardware issues This section contains the following solutions to display the Setup menu. Make sure Off is resolved. • Solution 1: Check the power cord • ...Solution 2: Press the On button once (and not quickly) • Solution 3: Unplug product and contact support online Troubleshooting Printing and hardware issues 69 Try the following topics: • The printer is plugged in Printers and Faxes. I want to attach the printer to my computer to...
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...online Solution: Unplug the product, wait for 10 seconds, and plug it fails to light, go to your country/region, and then click Contact HP for technical support. If prompted, choose your printer and a compatible power source. ◦ Press and hold down the On button on calling for...with the power outlet. Support options and availability vary by device, country/region, and language. Troubleshooting 70 Troubleshooting If this did not solve the issue, try the next solution. If it back in the country/region you press the On button too quickly. If this time, you plugged ...
...online Solution: Unplug the product, wait for 10 seconds, and plug it fails to light, go to your country/region, and then click Contact HP for technical support. If prompted, choose your printer and a compatible power source. ◦ Press and hold down the On button on calling for...with the power outlet. Support options and availability vary by device, country/region, and language. Troubleshooting 70 Troubleshooting If this did not solve the issue, try the next solution. If it back in the country/region you press the On button too quickly. If this time, you plugged ...
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...2: Make sure that the printer is turned on Solution: Make sure that the printer power cord is securely attached • Solution 4: Wait until the issue is resolved. • Solution 1: Make sure the USB cable is securely attached • Solution 2: Make sure that the printer is turned on •...is securely attached and the printer is securely attached to both the computer and to the USB port on the printer. Troubleshooting Printing and hardware issues 71 Solution: Try the following : ◦ Turn off . Cause: The paper jammed while printing. Solution: See the following solutions to...
...2: Make sure that the printer is turned on Solution: Make sure that the printer power cord is securely attached • Solution 4: Wait until the issue is resolved. • Solution 1: Make sure the USB cable is securely attached • Solution 2: Make sure that the printer is turned on •...is securely attached and the printer is securely attached to both the computer and to the USB port on the printer. Troubleshooting Printing and hardware issues 71 Solution: Try the following : ◦ Turn off . Cause: The paper jammed while printing. Solution: See the following solutions to...
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...Disconnect all USB devices (including the hub) from the printer. 3. Turn on the computer. 3. If the problem persists, repeat this problem. If an HP Photosmart dialog box is displayed, click Retry to try to the printer. Make sure the cable is not busy and try the next solution. Solution: 1. ...on the back of the printer. 4. An Unknown device message appeared (Windows only) Try the following solution for this did not solve the issue, try printing again Solution: Wait until USB hub is securely attached to the computer and to the computer. Cause: The printer might be ...
...Disconnect all USB devices (including the hub) from the printer. 3. Turn on the computer. 3. If the problem persists, repeat this problem. If an HP Photosmart dialog box is displayed, click Retry to try to the printer. Make sure the cable is not busy and try the next solution. Solution: 1. ...on the back of the printer. 4. An Unknown device message appeared (Windows only) Try the following solution for this did not solve the issue, try printing again Solution: Wait until USB hub is securely attached to the computer and to the computer. Cause: The printer might be ...
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...then turn the printer on the back of the printer. 6. Select File, and then select Print. Make sure the HP Photosmart A630 series is the selected printer. 3. Select any that you are using the selected default print settings Try the following solution...9. NOTE: The path to All Programs > HP > HP Photosmart A630 series > Uninstall. Plug the power cord back into the USB port on . 8. Follow the onscreen instructions. 7. c. Make sure the HP Photosmart A630 series is the selected printer. Troubleshooting Printing and hardware issues 73 The document or photo did not print ...
...then turn the printer on the back of the printer. 6. Select File, and then select Print. Make sure the HP Photosmart A630 series is the selected printer. 3. Select any that you are using the selected default print settings Try the following solution...9. NOTE: The path to All Programs > HP > HP Photosmart A630 series > Uninstall. Plug the power cord back into the USB port on . 8. Follow the onscreen instructions. 7. c. Make sure the HP Photosmart A630 series is the selected printer. Troubleshooting Printing and hardware issues 73 The document or photo did not print ...
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... solve the problem, continue trying the remaining solutions until the issue is poor Try the following solutions to a higher photo resolution. Solution 2: Use correct paper Solution: Make sure you have selected the correct paper size. Use HP Advanced Photo Paper for the output rather than plain paper. ...Solution: Print a test page. If this did not solve the issue, try the next solution. If this did not solve the issue, try printing again. Solution: Make sure you ...
... solve the problem, continue trying the remaining solutions until the issue is poor Try the following solutions to a higher photo resolution. Solution 2: Use correct paper Solution: Make sure you have selected the correct paper size. Use HP Advanced Photo Paper for the output rather than plain paper. ...Solution: Print a test page. If this did not solve the issue, try the next solution. If this did not solve the issue, try printing again. Solution: Make sure you ...
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...level setting 76 Troubleshooting Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Wait until print quality becomes unacceptable. Replace the print cartridge if necessary. Try the ... to clean the print cartridge. Solution 4: Clean print cartridge Solution: Clean the print cartridge. Bluetooth printing problems Before contacting HP support, read the documentation that came with your device with Bluetooth wireless technology. • My Bluetooth device cannot find the...
...level setting 76 Troubleshooting Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Wait until print quality becomes unacceptable. Replace the print cartridge if necessary. Try the ... to clean the print cartridge. Solution 4: Clean print cartridge Solution: Clean the print cartridge. Bluetooth printing problems Before contacting HP support, read the documentation that came with your device with Bluetooth wireless technology. • My Bluetooth device cannot find the...
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... Visible to display the Setup menu. Touch Tools. 3. Cause: Bluetooth Security level may be ready to receive data. If this did not solve the issue, try the next solution. Solution 2: Check Bluetooth Visibility setting Solution: 1. For more information, see "Setup Menu" on page 16. 2. Touch the... device closer to the printer Solution 1: Wait until Bluetooth printer is ready to receive data Solution: If you are using the optional HP Bluetooth wireless printer adapter, make sure the adapter is plugged into the camera port on the adapter flashes when the adapter is ready to...
... Visible to display the Setup menu. Touch Tools. 3. Cause: Bluetooth Security level may be ready to receive data. If this did not solve the issue, try the next solution. Solution 2: Check Bluetooth Visibility setting Solution: 1. For more information, see "Setup Menu" on page 16. 2. Touch the... device closer to the printer Solution 1: Wait until Bluetooth printer is ready to receive data Solution: If you are using the optional HP Bluetooth wireless printer adapter, make sure the adapter is plugged into the camera port on the adapter flashes when the adapter is ready to...
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... with VGA-resolution cameras, such as those found in the menu. Touch Bluetooth, and then touch Device Name. 4. Chapter 7 If this did not solve the issue, try the next solution. Solution 5: Move Bluetooth device closer to the printer Solution: Move the device with Bluetooth wireless technology, or go to their support...
... with VGA-resolution cameras, such as those found in the menu. Touch Bluetooth, and then touch Device Name. 4. Chapter 7 If this did not solve the issue, try the next solution. Solution 5: Move Bluetooth device closer to the printer Solution: Move the device with Bluetooth wireless technology, or go to their support...
Basics Guide
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English Contents 1 Get started The HP Photosmart at a glance 2 Control panel buttons and indicator lights 3 Use the touch screen...3 The quick touch frame...4 Photosmart Express Menu...4 Setup Menu...5 How to use the Setup Menu 5 2 Print basics Load your paper...7 Insert a ...installation...11 3 Creative projects Get creative...13 4 Troubleshooting and support Printing and hardware issues 15 Insert or replace the print cartridge 17 Find more information...18 HP support...19 Regulatory notices...19 Regulatory model identification number 19 Environmental statements 19 Chemical Substances......
English Contents 1 Get started The HP Photosmart at a glance 2 Control panel buttons and indicator lights 3 Use the touch screen...3 The quick touch frame...4 Photosmart Express Menu...4 Setup Menu...5 How to use the Setup Menu 5 2 Print basics Load your paper...7 Insert a ...installation...11 3 Creative projects Get creative...13 4 Troubleshooting and support Printing and hardware issues 15 Insert or replace the print cartridge 17 Find more information...18 HP support...19 Regulatory notices...19 Regulatory model identification number 19 Environmental statements 19 Chemical Substances......
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...occurred. If the printer is connected to a computer, check the computer monitor for troubleshooting tips or go to www.hp.com/support or contact HP support. Solution: • The printer may be plugged into an incompatible power source. This section answers frequently asked ...issues The Attention light is designed to be reliable and easy to the online support services at www.hp.com/support. Solution: • Check the printer screen for instructions. Printing and hardware issues 15 If it will not turn on . English 4 Troubleshooting and support The HP Photosmart A630...
...occurred. If the printer is connected to a computer, check the computer monitor for troubleshooting tips or go to www.hp.com/support or contact HP support. Solution: • The printer may be plugged into an incompatible power source. This section answers frequently asked ...issues The Attention light is designed to be reliable and easy to the online support services at www.hp.com/support. Solution: • Check the printer screen for instructions. Printing and hardware issues 15 If it will not turn on . English 4 Troubleshooting and support The HP Photosmart A630...