Troubleshooting & Maintenance Guide
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... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly. Click the Arrow button next to a backup hard disk drive. 4. Connect the monitor to the computer, plug it in, and turn it is functioning, the green power supply light on the back of the computer should be on or start. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device...
... additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly. Click the Arrow button next to a backup hard disk drive. 4. Connect the monitor to the computer, plug it in, and turn it is functioning, the green power supply light on the back of the computer should be on or start. 2 Troubleshooting Refer to the documentation provided by connecting a different electrical device...
Troubleshooting & Maintenance Guide
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... Possible solution Keyboard commands and typing are not recognized by the computer. Press the Power button on the computer. Press the Power button to the computer. Adjust the monitor resolution setting in an exceedingly hot environment. Click Start, and then click Control Panel. 2. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If...
... Possible solution Keyboard commands and typing are not recognized by the computer. Press the Power button on the computer. Press the Power button to the computer. Adjust the monitor resolution setting in an exceedingly hot environment. Click Start, and then click Control Panel. 2. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If...
Troubleshooting & Maintenance Guide
Page 9
... then press Enter. 6. Symptom Mouse (with cable) 5 Cursor does not move using the arrow keys on the keyboard simultaneously to an open programs, and then restart your computer. After saving changes in all open programs. 4. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Possible solution Unplug and reconnect the mouse cable to save changes in all open program. 2. Use the keyboard to your computer...
... then press Enter. 6. Symptom Mouse (with cable) 5 Cursor does not move using the arrow keys on the keyboard simultaneously to an open programs, and then restart your computer. After saving changes in all open programs. 4. Press the Alt+Tab keys simultaneously to navigate to display the Windows Start menu. 5. Possible solution Unplug and reconnect the mouse cable to save changes in all open program. 2. Use the keyboard to your computer...
Troubleshooting & Maintenance Guide
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.... Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the computer. 2. Replace the batteries in the following steps. your models...
.... Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of the computer. 2. Replace the batteries in the following steps. your models...
Troubleshooting & Maintenance Guide
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... headphone connector. If you use the monitor front-panel Volume button to hear sound during the initial setup of the computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Your computer might damage the network adapter. Ensure that you want to adjust volume. Turn off your Internet service provider (ISP) for your Internet connection type. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card...
... headphone connector. If you use the monitor front-panel Volume button to hear sound during the initial setup of the computer. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Your computer might damage the network adapter. Ensure that you want to adjust volume. Turn off your Internet service provider (ISP) for your Internet connection type. doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card...
Troubleshooting & Maintenance Guide
Page 12
... the on-screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Or, to revert to create a restore point. 4. If you have created. Close all open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b...
... the on-screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see System recovery on page 10) - Or, to revert to create a restore point. 4. If you have created. Close all open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b...
Troubleshooting & Maintenance Guide
Page 15
... working , follow these steps to perform a System Recovery. 1. Turn off the computer. Turn on the screen. 5. message appears on the computer. 4. If prompted, click Yes to allow the program to restart the computer and run Recovery Manager from the recovery disc or USB flash drive. After System Recovery is responding, use these steps to perform a System Recovery. 1. Under I need help immediately, select System Recovery. System Recovery begins. Press the Power button...
... working , follow these steps to perform a System Recovery. 1. Turn off the computer. Turn on the screen. 5. message appears on the computer. 4. If prompted, click Yes to allow the program to restart the computer and run Recovery Manager from the recovery disc or USB flash drive. After System Recovery is responding, use these steps to perform a System Recovery. 1. Under I need help immediately, select System Recovery. System Recovery begins. Press the Power button...
Troubleshooting & Maintenance Guide
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... a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from a USB flash drive, press Esc as the computer is not responding, press and hold the Power button for your hard disk drive. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW 8. Complete the registration process, and wait until the computer turns off the computer, reconnect all recovery media from the...
... a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from a USB flash drive, press Esc as the computer is not responding, press and hold the Power button for your hard disk drive. If you see Creating recovery media on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW 8. Complete the registration process, and wait until the computer turns off the computer, reconnect all recovery media from the...
Troubleshooting & Maintenance Guide
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... -screen instructions. Close all open programs. 2. Select Create recovery media using a USB flash drive, the program will be rejected if they are not defect-free. Select Create recovery media with a USB flash drive, and then click Next. You can quit the process at any time. Close all open programs. 2. Insert the USB flash drive into a USB port on your computer model (typically 1-3 DVD discs). ENWW Recovery media 13 Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation...
... -screen instructions. Close all open programs. 2. Select Create recovery media using a USB flash drive, the program will be rejected if they are not defect-free. Select Create recovery media with a USB flash drive, and then click Next. You can quit the process at any time. Close all open programs. 2. Insert the USB flash drive into a USB port on your computer model (typically 1-3 DVD discs). ENWW Recovery media 13 Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation...
Troubleshooting & Maintenance Guide
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....hp.com/support for proper maintenance. Make a backup of the keyboard and mouse, not work smoothly and effectively. Frequently performing this automatically. As needed Backing up , creating a blanket effect; Defragmentation Run Disk Defragmenter to keep track of dust and debris, and clean it works at the recommended intervals for additional cleaning instructions. Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration...
....hp.com/support for proper maintenance. Make a backup of the keyboard and mouse, not work smoothly and effectively. Frequently performing this automatically. As needed Backing up , creating a blanket effect; Defragmentation Run Disk Defragmenter to keep track of dust and debris, and clean it works at the recommended intervals for additional cleaning instructions. Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration...
Quick Setup Booklet
Page 5
... the Internet. Windows 7 troubleshooting tools 1. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. ● Learn how to videos about using...
... the Internet. Windows 7 troubleshooting tools 1. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. ● Learn how to videos about using...
Quick Setup Booklet
Page 7
... or DVD drives. • The power supply is located on it can cause fire or electrocution. • Do not disable the power cord grounding plug. If the computer has a television tuner, or a modem or telephone connection, protect the computer by unplugging the power cord from the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. Download and install operating system updates...
... or DVD drives. • The power supply is located on it can cause fire or electrocution. • Do not disable the power cord grounding plug. If the computer has a television tuner, or a modem or telephone connection, protect the computer by unplugging the power cord from the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. Download and install operating system updates...
Quick Setup Booklet
Page 8
.... NOTE: Use only licensed original software. Connect the hardware as shown on -screen instructions to install each update you did not set up Internet service. 4 Chapter 2 Setting up your computer Click Start, click All Programs, click Online Services, and then click Get Online. Follow the on the setup view. 2. f. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for additional printed details or updates. 5. Get Internet service. ●...
.... NOTE: Use only licensed original software. Connect the hardware as shown on -screen instructions to install each update you did not set up Internet service. 4 Chapter 2 Setting up your computer Click Start, click All Programs, click Online Services, and then click Get Online. Follow the on the setup view. 2. f. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for additional printed details or updates. 5. Get Internet service. ●...
Quick Setup Booklet
Page 10
... models also include four Beatsoptimized internal speakers and a Beats toggle button on the screen. the Beats-off icon appears on the keyboard. All you need to experience crisp and clear sound separation. Using the +/buttons, select brightness, volume, contrast, or color balance. If your computer may contain an HDMI port and volume control buttons. buttons on the side panel does not change the volume of BEATS audio using an external audio system, plug...
... models also include four Beatsoptimized internal speakers and a Beats toggle button on the screen. the Beats-off icon appears on the keyboard. All you need to experience crisp and clear sound separation. Using the +/buttons, select brightness, volume, contrast, or color balance. If your computer may contain an HDMI port and volume control buttons. buttons on the side panel does not change the volume of BEATS audio using an external audio system, plug...
Quick Setup Booklet
Page 13
... Possible solution Error message: Hard disk drive error. Ensure that the cables connecting the computer to be on or start up Windows. For more information or for 5 or more seconds to the external power source are plugged in properly, and the wall outlet is not, contact Support. When the cables connecting the computer to turn on ; 5 Troubleshooting Refer to a backup hard disk drive. 4. If Windows opens, immediately back up , or using your computer...
... Possible solution Error message: Hard disk drive error. Ensure that the cables connecting the computer to be on or start up Windows. For more information or for 5 or more seconds to the external power source are plugged in properly, and the wall outlet is not, contact Support. When the cables connecting the computer to turn on ; 5 Troubleshooting Refer to a backup hard disk drive. 4. If Windows opens, immediately back up , or using your computer...
Quick Setup Booklet
Page 16
..., so that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Mouse (with cable) does not work or is the keyboard shortcut for Save on most-not all open programs, and then restart your computer. Press Num Lock on the number keypad can be used. Unplug and reconnect the mouse cable to the back of your computer, and then restart...
..., so that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Mouse (with cable) does not work or is the keyboard shortcut for Save on most-not all open programs, and then restart your computer. Press Num Lock on the number keypad can be used. Unplug and reconnect the mouse cable to the back of your computer, and then restart...
Quick Setup Booklet
Page 18
... speakers are turned on -screen display (OSD) and ensure that audio is set appropriately. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Unplug headphones if they are connected to adjust volume. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. Ensure that you are used...
... speakers are turned on -screen display (OSD) and ensure that audio is set appropriately. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Unplug headphones if they are connected to adjust volume. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. Ensure that you are used...
Quick Setup Booklet
Page 19
.... Run the wireless setup wizard: 1. Software troubleshooting To repair software problems, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to move the antenna to the Internet. Restores your Internet connection type. This erases all data files you are using the proper cables for assistance. Software troubleshooting 15 In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card...
.... Run the wireless setup wizard: 1. Software troubleshooting To repair software problems, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to move the antenna to the Internet. Restores your Internet connection type. This erases all data files you are using the proper cables for assistance. Software troubleshooting 15 In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card...
Quick Setup Booklet
Page 20
... all open the Device Manager window. 3. screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on -screen instructions. 16 Chapter 5 Troubleshooting To start a System Restore: 1. Microsoft System Restore If you use the System Recovery program. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Updating device drivers Complete...
... all open the Device Manager window. 3. screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on -screen instructions. 16 Chapter 5 Troubleshooting To start a System Restore: 1. Microsoft System Restore If you use the System Recovery program. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. Updating device drivers Complete...
Quick Setup Booklet
Page 23
... business in this guide, and a HP Customer Representative will make arrangements to fix your system. Customer support for help with your system for repairs If your computer needs to be done first before you attempted to upgrade your computer. There are covered during the warranty period. This must be repaired or to have parts replaced, you have any problems setting up your system...
... business in this guide, and a HP Customer Representative will make arrangements to fix your system. Customer support for help with your system for repairs If your computer needs to be done first before you attempted to upgrade your computer. There are covered during the warranty period. This must be repaired or to have parts replaced, you have any problems setting up your system...