HP Pavilion 21-h000 Support and Manuals
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User Guide - Page 2
... to http://www.microsoft.com for technical or editorial errors or omissions contained herein.
To access the latest user guide, go to take full advantage of Windows. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/support, and select your seller. This computer may not be...
User Guide - Page 5
...Setting up your computer ...3 Connecting to the Internet (select models only 4
3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5
4 Protecting your computer ...8 Computer security features ...8
5 Troubleshooting...) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14
6 System Recovery ...16 Choosing a system recovery method ...
User Guide - Page 7
... guide:
From the Start screen, type support, and then select the HP Support Assistant app. or -
1 or - support, go to driver updates ● Read frequently asked questions
Help and Support:
From the Start screen, type help
● Upgrade or replace components of your computer
Setup Instructions poster
- HP Support Assistant maintains your computer performance and resolves problems...
User Guide - Page 9
...model from the AC outlet. Click Download next to each downloaded update. 4. 2 Setting up your computer or cause fire or electrocution. ● Do not disable the power cord grounding pin. Select your country and language, click Support, and then click Download drivers. To access this guide...instructions...install each update...hp.com/ergo. 1.
Look in the Find ...
User Guide - Page 10
... electrical and mechanical safety information.
Installing copied software could result in Help and Support.
To connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). NOTE: To set up your user guides. From the Start screen...
User Guide - Page 11
... by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are not supported in the ...model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models...allows you to quickly return to perform specific functions. Pressing the Windows key again will return ...
User Guide - Page 14
Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information
Computer viruses
Antivirus software
The free trial antivirus software that help protect the integrity of characters that you choose. For protection against new viruses beyond the trial period, purchase an extended service. 4 Protecting your computer
Your computer ...
User Guide - Page 15
...while installing, ...Error message: Invalid system disk or Non-System disk or Disk error...Troubleshooting
If you have problems using your computer and suggest possible solutions.
See Display (monitor) on the keyboard.
The following tables present some issues you are still having trouble, contact support. For more information or for additional troubleshooting options, go to http://www.hp...
User Guide - Page 16
... the Sleep button (select models only), or esc, to...to the back of the pins are bent, replace the monitor cable. ● If no pins..., and then restart the computer.
10 Chapter 5 Troubleshooting
Then turn the computer on again.
● The...Adjust the monitor resolution setting in an exceedingly hot environment. Mouse (with your computer on page 21.
Power
Symptom
Computer does...
User Guide - Page 19
...Network and Sharing Center window, select Set up modem and an Ethernet network adapter...and then follow the on-screen instructions. Verify that you connected powered ...Troubleshoot common computer problems, and then select Troubleshoot audio playback. Replace the non-powered speakers with powered speakers.
1. To resume from Sleep mode, press the Sleep button (select models...setup wizard.
1.
User Guide - Page 20
...the System Properties screen. 5. Software troubleshooting
Symptom
Possible solution
To resolve software ● Turn the computer off completely, and then turn it on -screen instructions. Updating device drivers
Complete the following procedure to update a driver, or to revert to a configuration that was installed. You can also set restore points manually.
See "Microsoft System Restore...
User Guide - Page 24
...
To create recovery discs:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
5. Press the power button to start from a USB flash drive, press esc as the computer is normal for your set depends on -screen instructions. If you run the program, it left off. Use the arrow keys to...
User Guide - Page 29
... page 23. b. BIOS 2. or - 8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a.
Select your computer model, and then select your product. 4. To start HP PC Hardware Diagnostics UEFI: 1. Click Find Now to a USB device
NOTE: Instructions for the diagnostic tools, in...
User Guide - Page 31
...product information for future reference. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number...computer and with an HP technician ◦ Support telephone numbers ◦ HP service center locations
● For help online, go to http://www.hp.com/go/contactHP.
...
User Guide - Page 32
... be repaired, or to have parts replaced, you have any of the computer, you confirm that are described in the HP Worldwide Limited Warranty and Technical Support guide. This must be done first before you attempted to upgrade your system. These services are covered during the warranty period.
For instructions on setting up your computer, see the Setup Instructions poster or Setting up...
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