User Guide
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The only warranties for technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be liable for HP products and services are available in the express warranty statements accompanying such products and services. Not all features are set forth in all editions of Windows functionality. registered trademarks of the...
The only warranties for technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be liable for HP products and services are available in the express warranty statements accompanying such products and services. Not all features are set forth in all editions of Windows functionality. registered trademarks of the...
User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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... Technical Support guide: From the Start screen, type support, and then select the HP Support Assistant app. See Maintenance on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer Go to http://www.hp.com/go /contactHP. or - Select My computer, and then select User guides. - See Setting...
... Technical Support guide: From the Start screen, type support, and then select the HP Support Assistant app. See Maintenance on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer Go to http://www.hp.com/go /contactHP. or - Select My computer, and then select User guides. - See Setting...
User Guide
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... product field, and then click Go. Open your internet browser, and then go /contactHP. h. 2 Setting up your country and language, click Support, and then click Download drivers. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to an uninterruptible power supply (UPS), it is currently running. From the Start screen, type control panel, select Control Panel, select System and Security, and...
... product field, and then click Go. Open your internet browser, and then go /contactHP. h. 2 Setting up your country and language, click Support, and then click Download drivers. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to an uninterruptible power supply (UPS), it is currently running. From the Start screen, type control panel, select Control Panel, select System and Security, and...
User Guide
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... DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). 5. Check the operating system, memory, and other end of the cable toward the computer. NOTE: Use only licensed original software. NOTE: To set up your user guides. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, type support, and then select the HP Support Assistant app...
... DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). 5. Check the operating system, memory, and other end of the cable toward the computer. NOTE: Use only licensed original software. NOTE: To set up your user guides. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, type support, and then select the HP Support Assistant app...
User Guide
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... function. Under Devices and Printers, select Mouse. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use an action key function, press and hold the key. ● Hot keys-A combination of your keyboard may be different from an open app or the Windows desktop. Using the keyboard and mouse The keyboard and mouse allow you to type, select items...
... function. Under Devices and Printers, select Mouse. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. To use an action key function, press and hold the key. ● Hot keys-A combination of your keyboard may be different from an open app or the Windows desktop. Using the keyboard and mouse The keyboard and mouse allow you to type, select items...
User Guide
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... key. 6 Chapter 3 Navigating the screen Shows the available commands in system memory. Opens the Search charm. Opens the Print Options window. Mutes or restores speaker sound. Icon Description Lists open app. Shows or hides the desktop. Stops audio or video playback of a DVD or a BD. The display and other system components turn off and power is conserved. Initiates Sleep, which saves your work before initiating Sleep. Snaps open apps. Opens the Share charm. Switches between open...
... key. 6 Chapter 3 Navigating the screen Shows the available commands in system memory. Opens the Search charm. Opens the Print Options window. Mutes or restores speaker sound. Icon Description Lists open app. Shows or hides the desktop. Stops audio or video playback of a DVD or a BD. The display and other system components turn off and power is conserved. Initiates Sleep, which saves your work before initiating Sleep. Snaps open apps. Opens the Share charm. Switches between open...
User Guide
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... optical disc inside the optical drive, and then press the spacebar on or start Be sure that are still having trouble, contact support. Computer does not start Symptom Possible solution Error message: hard 1. drive error a. Press ctrl+alt+delete. Press and hold the power button on the computer for 5 or more information or for additional troubleshooting options, go /contactHP, and then search for your computer model. The green power supply light...
... optical disc inside the optical drive, and then press the spacebar on or start Be sure that are still having trouble, contact support. Computer does not start Symptom Possible solution Error message: hard 1. drive error a. Press ctrl+alt+delete. Press and hold the power button on the computer for 5 or more information or for additional troubleshooting options, go /contactHP, and then search for your computer model. The green power supply light...
User Guide
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... internal fan is running. Press the power button to turn on page 21. too large or too small, or the images are bent, reconnect the monitor cable to the back of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Click Apply, and then click Keep changes. Mouse (with your computer has an internal fan, be in Windows. NOTE: If your monitor. Disconnect and reconnect the keyboard...
... internal fan is running. Press the power button to turn on page 21. too large or too small, or the images are bent, reconnect the monitor cable to the back of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Click Apply, and then click Keep changes. Mouse (with your computer has an internal fan, be in Windows. NOTE: If your monitor. Disconnect and reconnect the keyboard...
User Guide
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... flashing. Confirm that the receiver did not time out, move the mouse, and then check for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting To confirm that the connection was established, and that the mouse is not in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to 10 seconds until the LED on the screen...
... flashing. Confirm that the receiver did not time out, move the mouse, and then check for normal use a USB port on the receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting To confirm that the connection was established, and that the mouse is not in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to 10 seconds until the LED on the screen...
User Guide
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... cable, whereas the network adapter uses a network cable, to connect to your computer (or speaker system). Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Turn off your Internet connection type. To resume from Sleep mode, press the Sleep button...
... cable, whereas the network adapter uses a network cable, to connect to your computer (or speaker system). Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Turn off your Internet connection type. To resume from Sleep mode, press the Sleep button...
User Guide
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... again. See System Recovery on -screen instructions. - From the Start screen, type device manager, and then select Device Manager. 2. IMPORTANT: Always use the System Recovery program. problems, try these methods: ● Update the drivers. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. or - To update a driver, select Update Driver, and then follow the on-screen instructions. Close all the data files that you use this System Restore procedure before the software was installed. Select System and...
... again. See System Recovery on -screen instructions. - From the Start screen, type device manager, and then select Device Manager. 2. IMPORTANT: Always use the System Recovery program. problems, try these methods: ● Update the drivers. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. or - To update a driver, select Update Driver, and then follow the on-screen instructions. Close all the data files that you use this System Restore procedure before the software was installed. Select System and...
User Guide
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...). Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. NOTE: Do not use HP Recovery Manager to remove, and then select Uninstall. Select the program you want to reinstall software programs provided on systems that the program is listed. From the Start screen, type recovery, and then select HP Recovery Manager. Select Drivers and Applications Reinstall...
...). Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. NOTE: Do not use HP Recovery Manager to remove, and then select Uninstall. Select the program you want to reinstall software programs provided on systems that the program is listed. From the Start screen, type recovery, and then select HP Recovery Manager. Select Drivers and Applications Reinstall...
User Guide
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... original factory-shipped software. Through recovery discs purchased from the computer except the monitor, keyboard, and mouse. 3. NOTE: Always use the System Restore procedure before you use these steps to perform a system recovery: ● Recovery Image-Run System Recovery from the Windows Start screen. 2. Choosing a system recovery method You must manually reinstall any important data to http://www.hp.com/go/contactHP. If the computer is working and Windows is a file that were installed...
... original factory-shipped software. Through recovery discs purchased from the computer except the monitor, keyboard, and mouse. 3. NOTE: Always use the System Restore procedure before you use these steps to perform a system recovery: ● Recovery Image-Run System Recovery from the Windows Start screen. 2. Choosing a system recovery method You must manually reinstall any important data to http://www.hp.com/go/contactHP. If the computer is working and Windows is a file that were installed...
User Guide
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... then remove the backup media from recovery media CAUTION: System Recovery deletes all the data files you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 17 Select Windows Recovery Environment. 6. When the recovery is working , create a backup DVD or backup USB flash drive containing all data and programs you see Creating recovery media on the screen. 5. If Windows is not responding, but the computer is complete, turn off . 4. To perform a system recovery using discs, insert...
... then remove the backup media from recovery media CAUTION: System Recovery deletes all the data files you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 17 Select Windows Recovery Environment. 6. When the recovery is working , create a backup DVD or backup USB flash drive containing all data and programs you see Creating recovery media on the screen. 5. If Windows is not responding, but the computer is complete, turn off . 4. To perform a system recovery using discs, insert...
User Guide
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... Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. This image contains the operating system and software program files that are prompted to three DVDs). Store the recovery media in the recovery-disc set . ● You may choose to bring up the boot menu. Close all the data (minimum of blank discs needed to make the set depends on systems that were originally installed on to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager...
... Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. This image contains the operating system and software program files that are prompted to three DVDs). Store the recovery media in the recovery-disc set . ● You may choose to bring up the boot menu. Close all the data (minimum of blank discs needed to make the set depends on systems that were originally installed on to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager...
User Guide
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... recovery media using blank DVD(s), and then select Next. 4. If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it is required to create the recovery drive. Be sure to run System Recovery. Follow the on -screen instructions. Select the USB flash drive from a media card and you know how much storage is grayed out on the computer. 3. From the Start screen, type recovery, and then select HP Recovery Manager...
... recovery media using blank DVD(s), and then select Next. 4. If the USB flash drive does not have enough storage capacity (8 GB is the minimum), it is required to create the recovery drive. Be sure to run System Recovery. Follow the on -screen instructions. Select the USB flash drive from a media card and you know how much storage is grayed out on the computer. 3. From the Start screen, type recovery, and then select HP Recovery Manager...
User Guide
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... proper maintenance. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for further details. 7 Maintenance It is installed on your computer to create (or "burn") backup discs of important information, including personal files, e-mail messages, and Website bookmarks. Schedules and tasks Follow these instructions at peak performance. Follow the on -screen instructions. To run Disk Cleanup: 1. Connect the...
... proper maintenance. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for further details. 7 Maintenance It is installed on your computer to create (or "burn") backup discs of important information, including personal files, e-mail messages, and Website bookmarks. Schedules and tasks Follow these instructions at peak performance. Follow the on -screen instructions. To run Disk Cleanup: 1. Connect the...
User Guide
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... Run. Turn on page 23. The tool runs outside the operating system so that it can isolate hardware failures from issues that allows you to select the type of the page, and then click Download Drivers. 3. When the diagnostic tool opens, use the keyboard arrow keys to run , and then follow the on-screen instructions. Point to Support, located at the top of diagnostic test you need to let HP automatically detect your operating...
... Run. Turn on page 23. The tool runs outside the operating system so that it can isolate hardware failures from issues that allows you to select the type of the page, and then click Download Drivers. 3. When the diagnostic tool opens, use the keyboard arrow keys to run , and then follow the on-screen instructions. Point to Support, located at the top of diagnostic test you need to let HP automatically detect your operating...
User Guide
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... exclusions to upgrade your system. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any problems setting up your system and turning it only after you set up your hardware If you...
... exclusions to upgrade your system. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any problems setting up your system and turning it only after you set up your hardware If you...