Setup Guide
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... the installation 4 Finding more information 4 2 Identify the device parts Front view 5 Back view 6 Control panel 7 3 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24...
... the installation 4 Finding more information 4 2 Identify the device parts Front view 5 Back view 6 Control panel 7 3 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24...
Setup Guide
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... Verify that the device software is set up the device Click the HP Photosmart Studio icon in the lower-right corner of the document. Register the device If you have more than one HP device installed, select the appropriate tab for your computer). Press START COPY...help for scanning (optional)" on page 22. 5. To open the HP Photosmart software (Windows) 1. For more information For information about using the device and troubleshooting, see "Solving installation problems" on page 16. To open the HP Photosmart Studio software (Mac OS) 1. Remove the document from an ...
... Verify that the device software is set up the device Click the HP Photosmart Studio icon in the lower-right corner of the document. Register the device If you have more than one HP device installed, select the appropriate tab for your computer). Press START COPY...help for scanning (optional)" on page 22. 5. To open the HP Photosmart software (Windows) 1. For more information For information about using the device and troubleshooting, see "Solving installation problems" on page 16. To open the HP Photosmart Studio software (Mac OS) 1. Remove the document from an ...
Setup Guide
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... dial those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of your..., check the fax settings listed in the input tray before starting the test. 3. For additional troubleshooting information, see page 28. Make sure the ink cartridges and printheads are installed, and that you...directly to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). From the control panel, press Setup. 4. Review the report. •...
... dial those numbers quickly by using the numeric keypad, and then press OK. • To delete one of the following : • Tests the fax hardware • Verifies the correct type of your..., check the fax settings listed in the input tray before starting the test. 3. For additional troubleshooting information, see page 28. Make sure the ink cartridges and printheads are installed, and that you...directly to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). From the control panel, press Setup. 4. Review the report. •...
Setup Guide
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... Step 3: Test and use when you use Direct Digital Filing 1. Load the document on to the all-in-one in the ADF. 2. Press Digital Filing. 3. The username is added to help prevent unauthorized people from using...: Add a friendly name for the speeddial, such as document type and two-sided scanning options, are usually written in one . (For more information, see "Required information".) For example, if the IP address is used whenever this name appears ... blank. • Scan Settings: Set scan settings for the folder. NOTE: Check troubleshooting for the speed-dial. 4.
... Step 3: Test and use when you use Direct Digital Filing 1. Load the document on to the all-in-one in the ADF. 2. Press Digital Filing. 3. The username is added to help prevent unauthorized people from using...: Add a friendly name for the speeddial, such as document type and two-sided scanning options, are usually written in one . (For more information, see "Required information".) For example, if the IP address is used whenever this name appears ... blank. • Scan Settings: Set scan settings for the folder. NOTE: Check troubleshooting for the speed-dial. 4.
Setup Guide
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...util\ccc\uninstall.bat on . Software installation suggestions Check the computer system • Make sure that the USB drivers have been removed from www.hp.com/support. • In the Windows device manager, make sure that all covers are in the device. • Make sure that no... have not been disabled. • If you are using a computer running one to use the Starter CD that the phone cord is first turned on page 28. Solving installation problems This section provides troubleshooting suggestions for some of the supported operating systems. For more information, see the...
...util\ccc\uninstall.bat on . Software installation suggestions Check the computer system • Make sure that the USB drivers have been removed from www.hp.com/support. • In the Windows device manager, make sure that all covers are in the device. • Make sure that no... have not been disabled. • If you are using a computer running one to use the Starter CD that the phone cord is first turned on page 28. Solving installation problems This section provides troubleshooting suggestions for some of the supported operating systems. For more information, see the...
Setup Guide
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... listed in the dialog box and make sure that all of the following , run the installation program again. Do one of the "General network troubleshooting" conditions listed above are using the device. • If the installation program cannot discover the device, print the ...the Problems connecting to Settings, and then click Printers or Printers and Faxes. A single wireless card might resolve some installation problems (such as a conflict with the network after completing the wireless setup and software installation, perform one for the device's network. • Make sure...
... listed in the dialog box and make sure that all of the following , run the installation program again. Do one of the "General network troubleshooting" conditions listed above are using the device. • If the installation program cannot discover the device, print the ...the Problems connecting to Settings, and then click Printers or Printers and Faxes. A single wireless card might resolve some installation problems (such as a conflict with the network after completing the wireless setup and software installation, perform one for the device's network. • Make sure...
Setup Guide
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...(WAP) is configured with the same wireless network as that users can ensure this by checking the wireless settings on page 24. • One of the network. 5. If the wireless network settings are allowed to gain access to match the settings of these steps to the wireless network...of a device attempting to access the network, the WAP denies the device access to the WAP's list of accepted MAC addresses. For more 24 Troubleshooting Connect the device to a wireless access point (WAP) MAC filtering is still unable to communicate with a network cable or to the network. Reset...
...(WAP) is configured with the same wireless network as that users can ensure this by checking the wireless settings on page 24. • One of the network. 5. If the wireless network settings are allowed to gain access to match the settings of these steps to the wireless network...of a device attempting to access the network, the WAP denies the device access to the WAP's list of accepted MAC addresses. For more 24 Troubleshooting Connect the device to a wireless access point (WAP) MAC filtering is still unable to communicate with a network cable or to the network. Reset...
Setup Guide
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... the device for faxing if an extension phone is off the hook or if you are using a computer dial-up for your country/region. 26 Troubleshooting Phone lines with the device. Without the filter, you do not hear a normal-sounding dial tone, it might be noisy. If you are using either... cord is connected to an analog phone line, or you cannot send or receive faxes. The device is not in use the phone cord that one end of the device. If you use . Make sure you connect the device to the telephone wall jack, while the other equipment is having problems...
... the device for faxing if an extension phone is off the hook or if you are using a computer dial-up for your country/region. 26 Troubleshooting Phone lines with the device. Without the filter, you do not hear a normal-sounding dial tone, it might be noisy. If you are using either... cord is connected to an analog phone line, or you cannot send or receive faxes. The device is not in use the phone cord that one end of the device. If you use . Make sure you connect the device to the telephone wall jack, while the other equipment is having problems...
Setup Guide
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... programs can show output from a Web server. An embedded Web server (EWS) resides on a hardware product (such as a printer) or in the future. 28 Troubleshooting After you need to be installed or configured. For more information, see the onscreen user guide on the Starter CD. Self-test...display, select Network Setup, select Print Network Settings, and then press OK. The advantage of recent events. No special software needs to call HP, print the Self-test diagnostic page before calling. You can print a Network configuration page to the device. On the control panel, press the...
... programs can show output from a Web server. An embedded Web server (EWS) resides on a hardware product (such as a printer) or in the future. 28 Troubleshooting After you need to be installed or configured. For more information, see the onscreen user guide on the Starter CD. Self-test...display, select Network Setup, select Print Network Settings, and then press OK. The advantage of recent events. No special software needs to call HP, print the Self-test diagnostic page before calling. You can print a Network configuration page to the device. On the control panel, press the...
User Guide
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... or its proprietor. Trademarks Intel®, Pentium® is also granted to reduce risk of its subsidiaries in -One. 2. Use only a grounded electrical outlet when connecting this function. Unplug this software is a trademark of injury ...Safety information Always follow basic safety precautions when using this documentation and/or software. Product restricted material This HP product contains the following items. When in the documentation that might require special handling at http:// www.... the product. For more information, see Maintain and troubleshoot. 9.
... or its proprietor. Trademarks Intel®, Pentium® is also granted to reduce risk of its subsidiaries in -One. 2. Use only a grounded electrical outlet when connecting this function. Unplug this software is a trademark of injury ...Safety information Always follow basic safety precautions when using this documentation and/or software. Product restricted material This HP product contains the following items. When in the documentation that might require special handling at http:// www.... the product. For more information, see Maintain and troubleshoot. 9.
User Guide
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10 Maintain and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page ... cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is...
10 Maintain and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page ... cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is...
User Guide
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...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
User Guide
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A printed version of the document is provided with the device. For more information, see HP Printer Utility (Mac OS). You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Setup poster Provides...health and access to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can also configure settings for setting up the device and information about the ...
A printed version of the document is provided with the device. For more information, see HP Printer Utility (Mac OS). You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Setup poster Provides...health and access to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can also configure settings for setting up the device and information about the ...
User Guide
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... Handling on the Services tab. • Perform device maintenance tasks: Click the Services tab. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to... device. Then click the Advanced tab. • Setting up redial options: Click the Settings tab, and then click Fax. For more information, see Troubleshooting tips and resources. (continued) Use this tool... Toolbox (Windows) HP Printer Utility (Mac OS) to perform.
... Handling on the Services tab. • Perform device maintenance tasks: Click the Services tab. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to... device. Then click the Advanced tab. • Setting up redial options: Click the Settings tab, and then click Fax. For more information, see Troubleshooting tips and resources. (continued) Use this tool... Toolbox (Windows) HP Printer Utility (Mac OS) to perform.
User Guide
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...tasks. 94 Configure and manage HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following ...your device: • Easy access to troubleshooting tips: Provides tips that you want to configure network settings for the device. Select Printer on the Self Help menu on the HP Instant Support homepage; Chapter 9 Network Printer Setup Utility (Mac OS) This tool allows...
...tasks. 94 Configure and manage HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following ...your device: • Easy access to troubleshooting tips: Provides tips that you want to configure network settings for the device. Select Printer on the Self Help menu on the HP Instant Support homepage; Chapter 9 Network Printer Setup Utility (Mac OS) This tool allows...
User Guide
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... Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used to open myPrintMileage. NOTE: The Support ... Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to it by using the bookmark, the pages...
... Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you have used to open myPrintMileage. NOTE: The Support ... Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to it by using the bookmark, the pages...
User Guide
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... 9 Understand the network configuration page If the device is connected to a network, you can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to view the network settings for the device. SNMP: Shows information about the active wireless network connection...
... 9 Understand the network configuration page If the device is connected to a network, you can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to view the network settings for the device. SNMP: Shows information about the active wireless network connection...
User Guide
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... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, including in the ...Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...
... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, including in the ...Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...
User Guide
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... ink levels shown are an estimate only. Actual ink volumes may vary. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Press down firmly on the cartridge to view this information (see Understand the self...cartridge from its package, install it firmly toward you. 3. To replace the ink cartridges 1. Close the ink cartridge cover. 144 Maintain and troubleshoot Gently pull open the ink cartridge cover. 2. Align the cartridge with your thumb and forefinger and pulling it right away. Remove the ink cartridge...
... ink levels shown are an estimate only. Actual ink volumes may vary. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Press down firmly on the cartridge to view this information (see Understand the self...cartridge from its package, install it firmly toward you. 3. To replace the ink cartridges 1. Close the ink cartridge cover. 144 Maintain and troubleshoot Gently pull open the ink cartridge cover. 2. Align the cartridge with your thumb and forefinger and pulling it right away. Remove the ink cartridge...
User Guide
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... process manually. • Control panel: Press the Setup button, select Tools, select Align Printer, and then press OK. However, if the appearance of the colored blocks, clean the printheads...Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the ... OK when the alignment is done to ensure the best print quality. Chapter 10 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware...
... process manually. • Control panel: Press the Setup button, select Tools, select Align Printer, and then press OK. However, if the appearance of the colored blocks, clean the printheads...Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the ... OK when the alignment is done to ensure the best print quality. Chapter 10 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware...